Your MAPAL journey starts here

My performance at MAPAL is to be a piece of the team that we form, each one of us is a key piece, but at the same time we are nothing without the team. The secret in MAPAL is not anyone in particular, it is the set, the team. As long as this is present, everything will continue to flow. 

Best thing about working with hospitality brands is The passion and energy of the people within it has always been the most amazing thing about it, with the hours they put in and the hard work but also the innovation of the industry. 

My role at Flow is to create digital solutions for our clients which are based on their face-to-face training materials. This might mean turning aspects of the training into gamified modules, other bits could be short snaps of info with quizzes or checklists, whereas other areas may require more ongoing interaction from the trainees which means we would create it in an online workbook where they can feedback to their managers. 

The team at Flow is super duper talented, and with the MAPAL partnership I think there's a serious opportunity for us to be leading edge. I'm excited to be able to get my hands dirty and make sure that we’re creating great learning experiences for trainees and making sure that we check all the boxes for the hospitality industry.    

During my past role hospitality I came across many solutions like MAPAL offers, however, none of them were as complex and useful as Flow Learning or our workforce management solution. It would’ve made my life so much easier if our restaurants had already been clients of MAPAL. I also like to be part of a team that think big and has ambitious goals- all of which MAPAL offers! 

After working for several years in the operational part of the hospitality industry, entering Mapal seemed like a good opportunity to take a step further. Here we work in detail on the management and productivity of different types of operations, taking into account the multiple cases. It is very enriching to see the sector from different perspectives. 

I was attracted to working at MAPAL because I’m excited to work with products that are using artificial and business intelligence, as I think that all forward-thinking companies are embracing AI. Additionally, I was really impressed by the group’s client list and am excited to work with such amazing companies.   

In 2018 I was working in another company where I was consulting for big HR technology projects - mostly implementing new technological systems in these companies. 

I like to describe my job as the conduit between business and technology. So I will sit within the product delivery team with all the techies but I will go out and talk to our customers, our own customer success team, and the sales team to know exactly what the customer needs and wants are so I can start to put things into our product roadmap.

I studied physics at university, I’ve always been into sciences, IT and more technical areas and I love discovering how things work. Only 20-30% of my fellow students were women and while that’s increasing now, women are still the minority in this area. But in MAPAL you’re just valued for your experience, independent of gender.

I was marketing director at Easilys f&b since 2018 before the company became part of the MAPAL Group in June 2021. Today, I have the chance to continue my role as marketing director within the group. It is very exciting to manage more people, with different cultures and backgrounds, based all over Europe.

I coordinate the user experience for all MAPAL products, managing all teams transversally to guarantee user experience when platforms are created. I ensure that they’re user-friendly, practical, and visually attractive.

I manage the UK inside sales team, creating new business and speaking to new hospitality companies about our technology solutions to help them improve. I love being out there talking to customers and especially seeing them getting back to normal after the pandemic.

I started as the customer success manager and then switched to onboarding new clients when the company joined MAPAL. Today I am in charge of customer success, and I oversee a small team of onboarding and support.

I work MAPAL’s Compliance product and manage a team of six developers who are based in the Ukraine, but I’m one of twelve people in the wider Compliance product team with other teammates based in Sweden and Edinburgh.