MAPAL Group, the European hospitality software developer behind Edinburgh’s Flow Hospitality Training, has welcomed three new senior hires to its ranks, strengthening the global executive team.
Dereck Manners joins as Chief Customer Officer from Fourth, where he was Vice President. Prior to this he had been at Starwood Hotel & Resorts in global business improvement and guest experience roles. His role will lead the customer success, onboarding and support function of the business, where he will be focused on senior level engagement and strategic planning with key clients.
James McLuckie joins the Flow Hospitality product team as Chief Learning Officer, bringing a wealth of experience working on digital learning design and online learning technologies, having previously worked with an agency developing content and learning strategies for international brands including Google, Virgin & Heineken.
Finally, Martina Baletkova joins as Director of Global Business Development, leading the relationships with major global accounts. She previously held similar hospitality focused roles at NCR Corporation and Zonal.
The hires follow a significant investment in the firm in 2019 by Providence Strategic Growth the growth equity affiliate of Providence Equity Partners and a number of subsequent acquisitions by the firm in hospitality technologies, with a view of creating a powerful, integrated back of house product suite.