Skip to main content
Beställ en demo
Flow Learning

Compliance Content

Compliance Refreshers

Our refreshers are short, assessment-led resources that confirm if your learners have retained essential knowledge on key compliance topics. Learners are questioned upfront, and only review the information that they are unsure of, halving the time your staff will spend ‘off-the-floor’.

Quick Serve Restaurants

These resources are built specifically for the Quick Serve (QSR) sector, as we know that processes and the working environment are different to other hospitality businesses. Helping you to ensure your team’s fire, health and food safety training is relevant to their day-to-day roles. 

Licensing

Our licensing resources ensures your staff know their responsibilites when serving alcohol. Using practical scenarios to highlight the best practices and how to handle conflict situations or incidents at your venues.

Wellness and Safety

Hospitality can be a fast-paced business, involve unsociable hours and risky situations. These resources will help you safeguard employee wellbeing in the mental and physical sense, as well as ensuring the safety of your guests. 

Kitchen 

Help your kitchen staff build their confidence and skills in their roles. Our kitchen skills resources are ideal for those who are new to the kitchen, or those that need a refresher on the key skills and equipment they'll use. 

Road to Recovery

Challenging times call for creativity and resilience. These helpful resources will hopefully give you food for thought for increasing revenue, how to successfully diversify your business and deal with conflicting situations. 

Challenges

Challenges are gamified resources, each covering an authentic hospitality workplace scenario. They enable learners to practice key decision-making based skills in a fun and competitive way.

Compliance Refreshers

Our refreshers are short, assessment-led resources that confirm if your learners have retained essential knowledge on key compliance topics. Learners are questioned upfront, and only review the information that they are unsure of, halving the time your staff will spend ‘off-the-floor’.

Quick Serve Restaurants

These resources are built specifically for the Quick Serve (QSR) sector, as we know that processes and the working environment are different to other hospitality businesses. Helping you to ensure your team’s fire, health and food safety training is relevant to their day-to-day roles. 

Licensing

Our licensing resources ensures your staff know their responsibilites when serving alcohol. Using practical scenarios to highlight the best practices and how to handle conflict situations or incidents at your venues.

Wellness and Safety

Hospitality can be a fast-paced business, involve unsociable hours and risky situations. These resources will help you safeguard employee wellbeing in the mental and physical sense, as well as ensuring the safety of your guests. 

Kitchen 

Help your kitchen staff build their confidence and skills in their roles. Our kitchen skills resources are ideal for those who are new to the kitchen, or those that need a refresher on the key skills and equipment they'll use. 

Road to Recovery

Challenging times call for creativity and resilience. These helpful resources will hopefully give you food for thought for increasing revenue, how to successfully diversify your business and deal with conflicting situations. 

Challenges

Challenges are gamified resources, each covering an authentic hospitality workplace scenario. They enable learners to practice key decision-making based skills in a fun and competitive way.

Compliance Essentials

Flow Learning'sHealth & Safety Level 1

Our resource helps learners to identify and practise measures to protect their colleagues and guests from harm. They will learn how to maintain a safe workplace with this primer on risk management, workplace hazards and hazardous substances. Perfect for hospitality workers in lower risk workplaces, such as cafés.*

* This resource is not a formal regulated qualifications framework (RQF) ‘health and safety in the workplace’ qualification, the levels only indicate the type of learner whom it is suitable for.

Estimated Learner Completion Time: 1 hour

  • Health, hygiene and safe manual handling.
  • Identifying hazards and COSHH.
  • Basic first aid and fire protocols.

Flow Learning'sHealth & Safety Level 2

Focusing on what learners need to do to keep themselves, their colleagues and their guests safe, this resource details how they can help keep their workplace health and safety compliant. They will practise managing risks, preventing fires, responding to emergencies and reporting accidents. Perfect for hospitality workers in higher risk workplaces, such as a kitchen.*

* This resource is not a formal regulated qualifications framework (RQF) ‘health and safety in the workplace’ qualification, the levels only indicate the type of learner whom it is suitable for.

Estimated Learner Completion Time: 1 hour

  • Health, hygiene and safe manual handling.
  • Identifying hazards and COSHH.
  • Detailed first aid and fire protocols.

Flow Learning'sFood Safety Level 1

Exploring the most effective methods for controlling and preventing food contamination and food poisoning, learners will discover the role they play in ensuring food safety and will practise implementing these key actions. Perfect for front-of-house or occasional food handlers.*

* This resource is not a formal regulated qualifications framework (RQF) ‘food safety & hygiene’ qualification, the levels only indicate the type of learner whom it is suitable for.

Estimated Learner Completion Time: 1 hour

  • Health and hygiene in a food environment.
  • Food contamination and the illnesses it can cause.
  • Controls that can prevent food contamination from occurring.

Flow Learning'sFood Safety Level 2

This resource will enable learners to follow the food journey. They will learn how to spot the safety risks and the causes of food contamination and food poisoning while also practising what they can do to control it. Additionally, they will brush up on prevention and cleaning techniques to help keep their kitchens clean and safe. Perfect for anyone involved in preparing, cooking and storing food.*

* This resource is not a formal regulated qualifications framework (RQF) ‘food safety & hygiene’ qualification, the levels only indicate the type of learner whom it is suitable for.

Estimated Learner Completion Time: 1 hour

  • Health and hygiene in a food environment.
  • Risks and how to mitigate them throughout the entire food journey.
  • Best practices in preventing food contamination and the illnesses it can cause.

Food Allergens

Your team will be able to tell their tree nuts from their sesame seeds with this guide to food allergens. Learners will discover the best ways to keep their guests safe. They’ll practise having the all-important conversation about allergens with their guests and practise informing guests of the cross-contact controls.

Estimated Learner Completion Time: 20 minutes

  • Allergen ingredient information and best practice for pre-packed foods.
  • Preventing cross-contact and minimising the risk of allergic reactions.
  • Responding to the signs of allergic reactions.

 

First Aid Awareness

This resource will emphasise the importance of responding in the first few minutes of an accident or emergency and how learners can best respond. They will gain an overview of ways to safeguard the workplace and be guided through the basic emergency first aid response procedures.

Note: this resource provides basic first aid awareness and does not provide the learner with a first aid qualification.

Estimated Learner Completion Time: 1 hour

  • Recognising and responding to common workplace accidents and emergencies.
  • The primary and secondary surveys.
  • Key steps of chest compressions and rescue breaths.

Fire Safety Awareness

Knowing and regularly practising the basics of fire safety is crucial in helping your team protect themselves, your guests and your venue from fire. Covering the fundamentals of fire safety best practice, this resource will help your team to recognise how fires start, prevent them from occurring and make safe decisions in the event of a fire. 

Estimated Learner Completion Time: 20 minutes

  • Identify and address fire hazards to help prevent them.
  • Respond safely and appropriately to a fire.
  • Identify the right fire extinguishers for the type of fire.

Data Privacy Foundations

(previously GDPR Foundations)

It’s important that staff understand the importance of protecting personal information. In this resource, learners will explore the best methods of safeguarding information being gathered or used in their workplace in line with data protection regulations. Perfect for all hospitality employees, especially those who occasionally process guest information.

Estimated Learner Completion Time: 20 minutes

  • Definitions of different types of personal data.
  • Key data protection principles.
  • How to safely keep and use collected information.

Data Privacy

(previously GDPR)

This resource builds on the outcomes of Data Privacy Foundations, exploring the importance of management responsibilities and expectations when managing data. Perfect for more senior hospitality employees, especially those who may regularly handle staff and guest information.

Estimated Learner Completion Time: 20 minutes

  • All key content from Data Privacy Foundations.
  • Legal obligations of GDPR.
  • Employment processes and data storage

Workplace Sexual Harassment

With this resource, you will be encouraging your learners to build a positive workplace culture that speaks out and says no. Ensuring that your workplace is a safe space for everyone and that sexual harassment plays no part in anyone’s story. Your learners will recognise what constitutes sexual harassment in the workplace and will be provided with the tools to take action if they or others have been affected by this issue

Estimated Learner Completion Time: 20 minutes

  • Definitions and examples of types of sexual harassment.
  • How to promote a zero-tolerance culture.
  • Reporting and documenting procedures.

Diversity, Inclusion and Equity

(previously Equality & Diversity)

How can your learners make a difference at work, make colleagues and guests alike feel welcome, included and valued? This resource defines what ‘diversity’, ‘inclusion’ and ‘equity’ mean. Learners will explore small yet powerful ways to contribute to all three, while adhering to the relevant equality legislation.

Estimated Learner Completion Time: 20 minutes

  • Definitions and examples of diversity, inclusion and equity.
  • Discrimination, bullying and unconscious bias.
  • Ways to champion inclusion of oneself, colleagues and guests.

Picking Up Manual Handling

Manual handling is a leading cause of workplace injuries. This resource is essential for any venue aiming to reduce incidents and ensure the safety of their team. It will help your team identify risks, use safer techniques and make better decisions when faced with manual handling. Empower your team with the knowledge and skills to tackle manual handling tasks more safely and confidently.

Estimated Learner Completion Time: 10 minutes

  • Reduce the risk of injury to themselves and others from manual handling
  • Report hazardous situations to a manager

Disability Awareness

This resource is designed to encourage your learners to be considerate and respectful to their disabled guests and teammates. They will explore the best practices for creating great quality experiences, both in service and in safety, for all disabled guests and teammates.

Estimated Learner Completion Time: 20 minutes

  • Definitions of disability and disability-related discrimination.
  • Reasonable adjustments and best practice emergency procedures.
  • Inclusive communication principles.

PCI DSS: Handling Cardholder Data Safely

With criminals constantly finding new ways to compromise your guests’ cardholder data, how will your teams reduce the risk of payment card fraud in your venue? This short resource helps all team members who take card payments to keep guests’ data secure. This involves putting PCI DSS principles into practice to identify the risks and keep cardholder data safe.

Estimated Learner Completion Time: 10 minutes

  • Follow 5 principles based on PSI DSS guidelines.
  • Identify the common risks to data security.
  • Explore when to report to management.

COSHH: Working With Hazardous Substances

Hospitality venues are full of hazardous substances that pose a risk to your team and guests. So, knowing how to handle these safely is crucial for safeguarding your venue. This resource will empower your team to identify potential hazards, follow safety information and implement strategies to reduce the risks associated with hazardous substances.

Estimated Learner Completion Time: 10 minutes

  • Know how to handle hazardous substances.
  • Identify and follow safety data sheets.
  • Prevent risk when using hazardous substances.

Anti-Bribery 101

Ensure your venue stands firm against corruption with Anti-Bribery 101. This resource addresses the subtle yet serious nature of bribery, equipping your team with the knowledge to detect early signs, implement effective prevention strategies and react decisively to breaches of conduct. With practical guidance and actionable strategies, they’ll be well-prepared to uphold the integrity and ethical standards of your venue, making a positive impact on your operational security and compliance.

Estimated Learner Completion Time: 20 minutes

  • Recognise bribery
  • Identify the role we play in preventing crime
  • Identify bribery when it occurs and take appropriate action

Anti-Money Laundering 101

In the battle against money laundering and terrorist financing, awareness and vigilance are your venue's first line of defence. This resource will educate your team on their responsibilities, the sophisticated methods criminals use and how to spot red flags. By practising decision-making scenarios, your team will enhance their ability to act decisively and maintain the integrity of your operations.

Estimated Learner Completion Time: 20 minutes

  • Recognise methods that criminals use to disguise the source of their funds.
  • Spot the red flags that can alert you to money laundering.
  • Practise making the right decisions.

Cyber Security 101

In today’s digital age, the threat of cyber crime looms large over every venue. This resource delves into the nature of cyber crime, identifies key areas of risk and explores the potential consequences of security breaches. It will empower your team with practical tools and techniques to protect your digital devices and your organisation's networks. Enhance your team’s defensive strategies and your venue’s security with this essential resource

Estimated Learner Completion Time: 20 minutes

  • Identify what cyber crime is and the potential consequences.
  • Recognise key areas of risk.
  • Use tools and techniques to defend against cyber crime.

Intellectual Property 101

Does your venue know how to avoid potentially costly copyright infringements? This resource provides a comprehensive overview of copyright and intellectual property law, so your team are aware of the key aspects of copyright protection and how to safely use external assets. Equip your team with the knowledge they need to avoid common pitfalls and maintain your venue’s professionalism and trust.

Estimated Learner Completion Time: 20 minutes

  • Explore how copyright protects work and the laws that protect intellectual property.
  • Recognise how to safely use someone else's ideas and work.

⇧ Return to top ⇧ 

Compliance Refreshers

Flow Learning'sHealth & Safety Level 2 Refresher

How well can your team identify and respond to workplace hazards? It's crucial that all staff know and practise the health and safety fundamentals, such as hygiene measures, workplace hazards and responding to emergencies safely. This refresher resource is what your team needs to test and top up their health and safety knowledge. *

* This resource is not a formal regulated qualifications framework (RQF) ‘health and safety in the workplace’ qualification, the levels only indicate the type of learner whom it is suitable for.

Estimated Learner Completion Time: 20 minutes

  • Recognise responsibilities with regard to health and safety legislation.
  • Identify and manage risks in the workplace. 
  • Respond safely to emergency situations.

Flow Learning'sFood Safety Level 2 Refresher

Does your team always practise the highest standards of food safety? It's essential that all staff know the fundamentals of food safety, such as, how food can be contaminated, contamination controls and effective cleaning processes. So, help your team test, and top up, their food safety knowledge with this refresher resource. *

* This resource is not a formal regulated qualifications framework (RQF) ‘food safety & hygiene’ qualification, the levels only indicate the type of learner whom it is suitable for.

Estimated Learner Completion Time: 20 minutes

  • Outline how food can become contaminated and how people get ill.
  • Take measures to prevent food contamination. 
  • Identify the controls in place at key stages of the food journey. 
  • Implement effective cleaning practices to reduce the risk of contamination. 

Food Allergens Refresher

Does your team always recognise and address food allergens in your venue? In this Food Allergens Refresher resource, your team will review essential food allergens best practice, including identifying allergens, preventing cross-contact, and ensuring the wellbeing of your guests. So, help your team brush up on their food allergens knowledge with this refresher resource.  

Estimated Learner Completion Time: 20 minutes

  • Identify food and drink allergens and where to find allergens information.
  • Take measures to prevent cross contact. 
  • React appropriately to an allergic reaction.
  • Support guests with food allergens.

⇧ Return to top ⇧ 

Quick Serve Restaurants

Flow Learning'sHealth and Safety Level 1 for QSR

Tailored for the QSR venue, this resource helps learners to identify and practise measures to protect their colleagues and customers from harm. They will learn how to maintain a safe workplace with this primer on risk management, workplace hazards and hazardous substances. Perfect for hospitality workers in lower-risk workplaces.*

* This resource is not a formal regulated qualifications framework (RQF) ‘health and safety in the workplace’ qualification, the levels only indicate the type of learner whom it is suitable for.

Estimated Learner Completion Time: 1 hour

  • Health, hygiene and safe manual handling.
  • Identifying hazards and COSHH.
  • Basic first aid and fire protocols.

Flow Learning'sHealth and Safety Level 2 for QSR

Tailored for the QSR venue, this resource focuses on what learners need to do to keep themselves, their colleagues and their customers safe. It details how they can help keep their workplace health and safety compliant. They will practise managing risks, preventing fires, responding to emergencies and reporting accidents. Perfect for hospitality workers in higher-risk workplaces, such as a kitchen.*

* This resource is not a formal regulated qualifications framework (RQF) ‘health and safety in the workplace’ qualification, the levels only indicate the type of learner whom it is suitable for.

Estimated Learner Completion Time: 1 hour

  • Health, hygiene and safe manual handling.
  • Identifying hazards and COSHH.
  • Detailed first aid and fire protocols.

Flow Learning'sFood Safety Level 1 for QSR

Tailored for the QSR venue, this resource explores the most effective methods for controlling and preventing food contamination and food poisoning. Learners will discover the role they play in ensuring food safety and will practise implementing these key actions. Perfect for front-of-house staff or occasional food handlers.*

* This resource is not a formal regulated qualifications framework (RQF) ‘food safety & hygiene’ qualification, the levels only indicate the type of learner whom it is suitable for.

Estimated Learner Completion Time: 1 hour

  • Health and hygiene in a food environment.
  • Food contamination and the illnesses it can cause.
  • Controls that can prevent food contamination from occurring.

Flow Learning'sFood Safety Level 2 for QSR

Tailored for the QSR venue, this resource enables learners to follow the food journey. They will learn how to spot the safety risks and the causes of food contamination and food poisoning, while also practising what they can do to control it. Additionally, they will brush up on prevention and cleaning techniques to help keep their kitchens clean and safe. Perfect for all staff involved in preparing, cooking and storing food.*

* This resource is not a formal regulated qualifications framework (RQF) ‘food safety & hygiene’ qualification, the levels only indicate the type of learner whom it is suitable for.

Estimated Learner Completion Time: 1 hour

  • Health and hygiene in a food environment.
  • Best practices in preventing food contamination (including acrylamide) and the illnesses it can cause.
  • Risks and how to mitigate them throughout the entire food journey.

Food Allergens for QSR

Tailored for the QSR venue, your team will be able to tell their tree nuts from their sesame seeds with this guide to food allergens. Learners will discover the best ways to keep their customers safe. They’ll practise having the all-important conversation about allergens with their customers and practise informing customers of the cross-contact controls. Perfect for all hospitality workers.

Estimated Learner Completion Time: 20 minutes

  • Natasha’s Law regulations and allergen ingredient information.
  • Preventing cross-contact and minimising the risk of allergic reactions.
  • Responding to the signs of allergic reactions.

First Aid Awareness for QSR

This resource emphasises the importance of responding in the first few minutes of an accident or emergency and how learners can best respond. They will gain an overview of ways to safeguard the workplace and be guided through the basic emergency first aid response procedures. Perfect for all hospitality workers.

*This resource provides basic first aid awareness and does not provide the learner with a first aid qualification.

Estimated Learner Completion Time: 1 hour

  • Recognising and responding to common workplace accidents and emergencies.
  • The primary and secondary surveys.
  • Key steps of chest compressions and rescue breaths.

⇧ Return to top ⇧ 

Licensing

Licensing Scotland

Following the team at One Bar, learners will practise making the right decisions on serving alcohol within Scottish legislation. Covering the 16 points of the Scottish Government Syllabus, this narrative resource defines the legal responsibilities around the sale of alcohol and enables learners to practise applying the correct checks on its sale and consumption. It identifies their responsibility in drink-driving and what they can do to deter it, offers best-practice for standards of service, refusing service and managing conflict situations, as well as ways of deterring drugs in the venue, including spiking. Perfect for all staff in Scotland involved in serving alcohol. 

Estimated Learner Completion Time: 2 hours

  • The key responsibilities laid out in Scottish licensing.
  • Recognising and responding to alcohol and drug abuse and spiking.
  • Identifying and managing underage drinkers and conflict situations.

Licensing England and Wales

Following the team at One Bar, learners will practise making the right decisions on serving alcohol within the English and Welsh legislation. This narrative resource defines the legal responsibilities around the sale of alcohol and enables learners to practise applying the correct checks on its sale and consumption. It identifies their responsibility in drink-driving and what they can do to deter it, offers best-practice for standards of service, refusing service and managing conflict situations, as well as ways of deterring drugs in the venue, including spiking. Perfect for all staff in England and Wales involved in serving alcohol.

Estimated Learner Completion Time: 1 hour 

  • The key responsibilities laid out in English & Welsh licensing legislation.
  • Recognising and responding to alcohol and drug abuse and spiking.
  • Identifying and managing underage drinkers and conflict situations.

Responsible Service of Alcohol

(ROI) 

Following the team at One Bar, learners will practise making the right decisions on serving alcohol within the Responsible Service of Alcohol legislation. This narrative resource defines the legal responsibilities around the sale of alcohol and enables learners to practise applying the correct checks on its sale and consumption. It identifies what drunkenness is and the offences connected with drunkenness, offers best-practice for standards of service and refusing service and managing conflict situations. Perfect for all staff in the ROI involved in serving alcohol.

Estimated Learner Completion Time: 1 hour

  • The key responsibilities laid out in the Responsible Service of Alcohol legislation.
  • Recognising and responding to alcohol abuse.
  • Identifying and managing underage drinkers and conflict situations.

Responsible Service of Alcohol

(Northern Ireland) 

Following the team at One Bar, learners will practise making the right decisions on serving alcohol within the legislation in Northern Ireland. This narrative resource defines the legal responsibilities around the sale of alcohol and enables learners to practise applying the correct checks on its sale and consumption. It also offers best-practice for standards of service, refusing service and managing conflict situations.

Estimated Learner Completion Time: 1 hour

  • The key responsibilities laid out in Northern Irish legislation.
  • Recognising and responding to alcohol abuse.
  • Identifying and managing underage drinkers and conflict situations.

⇧ Return to top ⇧ 

Wellness and Safety

Mental Wellness

Being mentally well allows you to think, feel and act in the best ways for your wellbeing. That has a positive impact on the wider team, your guests and ultimately your venue's reputation. This practical resource defines mental wellbeing and provides a safe space for learners to reflect on their own mental wellness.

Learners will explore stress-management techniques, ways to boost resilience and how to practise mindfulness. Finally, using the knowledge and skills developed, learners will create their own mental wellness plan.

Estimated Learner Completion Time: 20 minutes

  • Defining mental wellbeing, stress, resilience and mindfulness.
  • Developing techniques for stress management, developing resilience and practising mindfulness.
  • Creating a personal wellness plan.

Staying Safe and Sound

Safety should be a priority in and around your venue. How can you ensure that your team and your guests are as safe as possible? With Staying Safe and Sound, we support the duty of care you have to your team and your guests.

Learners will practise the key decision-making that prevents putting themselves and others at risk. They will explore ways to recognise risks, identify why vigilance is important and when and how to intervene safely.

Estimated Learner Completion Time: 20 minutes

  • Prioritising safety through good decision-making and improving spaces.
  • Recognising risks and being vigilant.
  • Intervening safely to keep colleagues and guests safe.

Desk Space Ergonomics

Poor workspace layout and design are some of the main causes workplace injuries, which can impact productivity and ultimately, your revenue.

This resource defines the term 'ergonomics' and explores the problems that poor ergonomics can cause. lt uses current best-practice advice to address poor habits and help learners make positive changes. Your learners will leave with a personal ergonomics action plan, empowering them to make changes themselves and identify where they may need support.

Estimated Learner Completion Time: 20 minutes

  • Defining ergonomics and identifying problems resulting from poor workspace set-up.
  • Exploring ways to improve their desk space.
  • Creating a personalised ergonomics action plan.

Make Spiking History

Spiking not only puts your guests at risk, but also your business and your colleagues. This short resource outlines the proactive steps your team can take to make spiking incidents a thing of the past.

Estimated Learner Completion Time: 10 minutes

  • Identifying the signs of someone who has been spiked.

  • Taking the right action in the event of a potential incident.

  • Proactive measures to take to minimise the chances of incidents in future.

Martyn's Law: Improving Your Venue's Security

In light of the upcoming protective security laws, are your team prepared to keep your venue safe and secure? This short resource offers best practice advice, informed by ProtectUK, to help your team to counter terrorism. Alongside the new legislation, they will learn how to respond correctly to suspicious activity and deter terrorists in your venue.

Estimated Learner Completion Time: 10 minutes

  • Recognising common security threats.

  • Improving venue security through daily duties and vigilance.

  • Identifying and responding to suspicious behaviour, items and threats.

⇧ Return to top ⇧ 

Kitchen

Essential Cooking Skills

This interactive and engaging resource inspires your new kitchen staff to develop their skills. From essential cooking techniques and kitchen science to tutorial videos from a pro-chef, your learners will build on the practica! aspects of their role. Perfect for all kitchen teams at the induction stage.

Estimated Learner Completion Time: 20 minutes

  • Common cooking techniques and the science behind them.
  • Smart working practices to improve efficiency.  
  • Short, tips-n-tricks videos from a pro-chef.

Essential Prepping Skills

This resource is designed to help your new kitchen team members to practice the prepping skills required to work in a professional kitchen. Through video tutorials, activities and top tips from professional chefs, learners will apply knowledge of kitchen equipment, knife skills and safe working practices. Perfect for all kitchen teams at the induction stage.

Estimated Learner Completion Time: 20 minutes

  • Safe food practices; such as washing food, avoiding cross-contamination and correct date labelling.

  • How to set up a prep station.

  • Knife skills for chopping, slicing and dicing.

⇧ Return to top ⇧ 

Road to Recovery

4 Ways to Build Revenue

The hospitality industry is facing unprecedented challenges. With this resource, your learners will learn how to pinpoint methods to generate revenue that will work in their venue, now and in the future. This resource gives best-practice advice on increasing customer numbers, growing sales amongst those customers and building customer relationships. Along with making the best use of the space available and ensuring your processes can support this increase in capacity, your learners will be equipped to implement new initiatives to increase revenue!

Estimated Learner Completion Time: 20 minutes

  • Attracting new customers and increasing sales to existing ones.
  • Optimising venue capacity.
  • Increasing visit frequency.

Takeaway and Delivery Success

With Takeaway and Delivery Success, you’ll learn how to successfully move into takeaway or delivery. You will explore how you can make the most of this income stream for your business. You will consider the initial factors that affect success and how to optimise your menu; you will learn how to choose the best delivery platform and what you need to do to ensure maximum customer satisfaction. This resource is packed with advice and guidance to allow you to provide end to end excellence for your customer and your business.

Estimated Learner Completion Time: 20 minutes

  • Choosing the right sales channel to reach your customers.
  • Adapting your business processes to best support deliveries and takeaways.
  • Maximising customer satisfaction.

Conflict Resolution

Dealing with conflict can be tough whether it’s in your team or amongst your customers. You want to diffuse the situation calmly, resulting in a good outcome for all concerned. This resource is aimed at site leaders and frontline teams. It uses proven techniques and practice scenarios to prepare your learner for those tough conflict situations.

Estimated Learner Completion Time: 20 minutes

  • Recognising why conflict arises; the triggers and provocations.
  • Exploring the proactive steps to pre-empting conflict and spotting the early signs.
  • Tips and techniques to help you resolve challenging situations.

Challenges

Health and Safety Challenge

How well can your team identify and respond to hazards in your venue? In this Health and Safety Challenge, your team will review the essentials and help the team at the Slick City Hostel. They will practise making the right decisions to manage risks, like handling hazardous substances and preventing fires, and keep your workplace hazard-free. So, challenge your team to boost their health and safety knowledge and find out if they’re a Challenge Champ, a Determined Contender, or a Developing Dreamer.

Estimated Learner Completion Time: 10 minutes

  • Recognise responsibilities with regard to health and safety legislation.
  • Identify and manage risks in the workplace.
  • Respond safely to emergency situations.

Food Safety Challenge

Does your team always recognise and address food safety in your venue? In this Food Safety Challenge, your team will review essential food safety best practice. By following the team at Belle’s Brasserie, they will practise making the right decisions on the most effective methods for controlling and preventing food contamination and food poisoning, ensuring the wellbeing of your guests. So, challenge your team to boost their food safety knowledge and find out if they’re a Sparkling Sensation, an Aspiring Star or an Unpolished Apprentice.

Estimated Learner Completion Time: 10 minutes

  • Health and hygiene in a food environment.
  • Food contamination and the illnesses it can cause.
  • Controls that can prevent food contamination from occurring.

Food Allergens Challenge

Does your team always recognise and address food allergens in your venue? In this Food Allergens Challenge, your team will review essential food allergens best practice. By following the team at the Quik-Stop Diner they will practise making the right decisions identifying allergens, preventing cross-contact, and ensuring the wellbeing of your guests. So, challenge your team to brush up on their food allergens knowledge and find out if they’re a Top Performer, a Promising Protege or a Developing Apprentice.

Estimated Learner Completion Time: 10 minutes

  • Identify food and drink allergens and where to find allergens information.
  • Take measures to prevent cross contact and minimise the risk of allergic reactions.
  • React appropriately to an allergic reaction.
  • Support and advise guests with food allergens.

Service That Sells Challenge

Does your team always focus on sales in your venue? In this Service that Sells Challenge your team will review their sales techniques. By following the team at the Maxi Hotel, they will practise making the right decisions as an effective and confident salesperson, using the correct sales techniques to recognise sales opportunities and successfully upsell to their guests. So, challenge your team to polish their sales skills and find out if they’re an Ace Advisor, a Competent Candidate or a Prospective Recruit.

Estimated Learner Completion Time: 10 minutes

  • Using personality to sell
  • Product knowledge and closing the sale
  • Maximising sales and tailoring to meet guests’ expectations

Guest Service Challenge

Is your team prepared to deliver outstanding guest service under any circumstances? With this Guest Service Challenge, your team will refine their service skills through practical, real-world scenarios, helping Annetta impress guests at the Urban Vine’s exclusive event. They'll practise managing unexpected mishaps, mastering proactive guest engagement and working effectively in a team.

So, challenge your team to enhance their guest service prowess and discover if they'll achieve the status of Star Server, Aspiring Achiever or become a determined Comeback Candidate.

Estimated Learner Completion Time: 10 minutes

  • Communication and observation to anticipate guest needs.
  • Techniques for upselling while maintaining guest satisfaction.
  • Strategies for swift, effective resolution of service challenges.
  • Fostering a team-oriented approach to deliver exceptional guest experiences.

Conflict Resolution Challenge

How well do your team deal with conflicts? In this Conflict Resolution Challenge, your team will hone their trouble-shooting approach through practical, real-world guest scenarios, helping the team at The Seagrass Beach Resort navigate a challenging opening weekend.  So, challenge your team to boost their problem-solving prowess and discover if they'll achieve the status of Tactful Trouble-Shooter, Promising Peacemaker or Developing Diplomat.

Estimated Learner Completion Time: 10 minutes

  • Identify the reasons why and how conflict situations arise.
  • Apply practical techniques to minimise conflicts and their effects on the business.
  • Execute steps to deal with and resolve immediate conflict situations.

Coffee Making Challenge

Does your team deliver perfect coffees every time? This challenge is perfect for all team members who want to polish their barista skills. They will face a series of challenging decisions based on five classic coffees. And, pick up practical tips on improving their drink production, keeping the coffees flowing and your guests smiling.

Estimated Learner Completion Time: 10 minutes

  • Follow the correct steps to produce five classic coffee drinks
  • Apply techniques that maintain high coffee quality standards
  • Develop and refine essential coffee-making skills

Classic Cocktail Challenge

Can your team perfectly prepare cocktails? In this challenge, they’ll practise making four classic cocktails, testing out their knowledge of the key steps and ingredients. It’s the perfect short resource for any bartenders looking to boost their cocktail-making confidence or just refresh their knowledge.

Estimated Learner Completion Time: 10 minutes

  • Recall the ingredients and steps needed to make a mojito, margarita, martini and Tom Collins.

Perfect Your Wine Pairing Challenge

Is your team ready to recommend the best wines for every dish on your menu? This Challenge gives service teams the confidence to make thoughtful wine pairings aimed at impressing guests. Learners will explore wine flavour profiles and common food pairings to make recommendations with increasing complexity. This challenge will help your team take their pairing skills to the next level and elevate your guests’ dining experience.

Estimated Learner Completion Time: 10 minutes

  • Identify complementary wine and food pairings
  • Explore flavour profiles across wine types
  • Recommend suitable wine pairings based on guest preferences

Boost Your Beer Pairing Challenge

Does your team always recommend the perfect beers for the food on your menu? This challenge is designed to help service teams improve their beer and food pairing skills. Learners will explore popular beer styles, apply essential pairing principles, and tackle real-world guest requests with increasing complexity. Boost your team’s confidence in beer recommendations and elevate the guest experience with this practical challenge.

Estimated Learner Completion Time: 10 minutes

  • Identify complementary beer and food pairings
  • Explore flavour profiles across six beer styles
  • Recommend suitable beer pairings based on guest preferences