Shift planning in hospitality is a tricky business, and subject to a range of variables such as the flow of customers, fluctuating demand, etc. But it’s vital to ensure your restaurant is always adequately staffed with the right people in the right places. You need to avoid situations where you’re overstaffed (where you’re losing money) or understaffed (they may not be able to comply with SOPs, resulting in sub-standard operations and service levels). And worse, the pressure this puts on your team may lead to more overtime, a higher staff turnover ratio and, therefore, elevated recruitment costs.
With more accurate rota planning, each team member can focus on doing their job well and enjoy doing what they love. The knock-on effect is a boost to productivity, better service, and an increase in sales.
Hospitality has a reputation for long or unsociable hours. Today, however, it’s crucial to offer conditions conducive to maintaining a good work-life balance not only to your existing team, but to also to attract new talent.
Flexibility is an essential factor when rota planning to increase team loyalty and commitment. Companies that demonstrate higher rates of efficiency, productivity and competitiveness usually have happier employees.
What’s more, the majority of hospitality workers are from younger generations who may be combining work with studies or other responsibilities. Not to mention Generation X, who are changing work dynamics and flexibility is at the top of their wish list.
Workforce uses AI-based algorithms to automatically predict and optimise shifts based on past sales, guaranteeing that you have all bases covered with the right people at the right time.
Workforce’s labour optimisation engine considers all your different channels when generating shifts (delivery, take-away, drive-through, etc), along with your team’s availability, contracted hours, and employment laws. It will also take into account your employees’ preferences, giving them the flexibility they require and improving overall satisfaction and work climate.