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Shine People & Culture Summit London 2023

Shine People & Culture Summit is an event organised by MAPAL OS to share ideas, information and experiences about the central element in every hospitality business: people.

The event was held on 23 May at Soho Curzon Cinema, London and included talks and panels from hospitality leaders who shared their expertise on topics such as recruitment, team engagement and family-friendly companies.

Keynote: Humans vs. robots
Hosted by James Hacon
Panel: Attracting and retaining the best talent
Hosted by James McLuckie
Keynote: Recognition and communication as keys to talent retention
Hosted by Jaime Fernández
Panel: Building leadership capability and talent pipeline
Hosted by James McLuckie
Panel: Time to listen to our future workforce
Hosted by Dawn Bowstead
Panel: How to ensure your brand standards through training
Hosted by Harry Bennett
Panel: Taking a chance on the vulnerable and inexperienced
Hosted by James Hacon
Panel: Becoming a family-friendly employer
Hosted by Shelina Permalloo
Panel: Building positive cameraderie in the kitchen
Hosted by Cara Houchen
Keynote: How to get talent to fall in love with hospitality again
Hosted by Emily Firth

Complete the form to watch the Shine Summit recording


James Hacon

Chief Marketing Officer - MAPAL Group

James McLuckie

Chief Learning Officer - MAPAL Group

Jaime Fernández

Co-founder - Engagement by MAPAL

Dawn Bowstead

Founder & Owner - Hospitality Jobs UK

Harry Bennet

Head of Sales UK - MAPAL Group

Shelina Permalloo

Director - Lakaz Maman Mauritian Street Kitchen

Cara Houchen

Editor - Staff Canteen

Emily Firth

Partner & Co-Founder - TheTruthWorks

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