Your team will be efficient and productive if they possess the right hospitality skills for the job, and they’ll feel much more confident.
Service is at the heart of hospitality and is the most important factor in the hotel and restaurant sector. If employees have the right hospitality skills, they’ll enhance the customer experience, which instils more confidence in your guests: a perfect match for upselling and cross-selling.
All this will also help achieve loyalty and boost repeat business, as well as encourage positive online reviews and word-of-mouth recommendations.
When employees are not given opportunities for improving the skills and knowledge they need in their role, their efficiency will suffer, and mistakes will be made. Not only will they lack confidence, but so will your guests.
Customers understandably ask questions about your menu, ingredients, allergens, etc. If your staff are not able to give them the right information, your customers will be wary (and may face health risks as a result).
Poor product knowledge will have a knock-on effect on your revenue as your team won’t be able to upsell when taking the order. This could be a demotivator for your team, causing them to look elsewhere for a role that’s more fulfilling and that offers more opportunities for learning and growth.
With Flow Learning, you can offer your team engaging and high-quality learning modules that ensure they’re always up to date. Flow’s short, interactive modules are mobile-friendly so your team can complete them at their own pace.
The result will be a well-informed and have the right hospitality skills to make the most of every order. You can create your own content if you wish, or choose from our extensive learning library which includes themes such as:
- Creating cocktails
- Cask ale
- The bartender
- Service that sells
- The waiter
- Customer service