Make managers matter
Managers are the difference between staff who leave and staff who build a career in hospitality. Learn how to harness their impact on growth, engagement and loyalty.
In this on-demand webinar, our Head of Learning Experience, Bethany Paterson, was joined by Caitriona (Springboard Charity) to explore how managers shape careers, boost retention and build future talent pipelines.
What to expect:
🕓 Start strong in the first weeks
Give team members a clear path with early check-ins, expectations and visible progress.
👥 Support every role and route
Help FOH, BOH and HQ colleagues grow through skills, projects and expertise, not just promotions.
🎯 Embed growth into daily leadership
Use feedback, mentoring and structured opportunities to build loyalty and performance.
🌱 Build the future pipeline
Showcase hospitality as a career for life and attract the next generation of talent.
CONTRIBUTORS AND GUESTS ON THIS WEBINAR
Bethany Paterson
Head of Learning Experience
Caitriona Lennox
Head of Northern Ireland
CONTRIBUTORS TO THIS WEBINAR INCLUDE:
