Founded in Singapore in 1887, Raffles Hotels, Resorts and Residences is now a globally renowned five-star hospitality brand, celebrated for its heritage, elegance and distinctive character. Today, it operates around the world, delivering exceptional service and a meticulous attention to detail that defines their Raffles experience.
For Raffles London at The OWO, it was important that any learning platform reflected those same standards. To support their teams, they partnered with Flow Learning by Mapal to create a more accessible, brand-aligned learning experience that brings together training, knowledge and development in one place.
The challenge
From the outset, compliance was a priority but the team at Raffles London at The OWO didn’t want a platform that was only used to complete mandatory training. It needed to be something people could rely on and return to regularly, supporting onboarding and ongoing learning, while remaining quick and easy to access across different roles and sites.
At the same time, the platform had to be customisable, so it could reflect the Raffles London at The OWO brand, with the right look, feel and language to match the quality of the content and experience presented to guests.
The solution
Raffles London at The OWO partnered with Flow Learning by Mapal to build a learning experience platform aligned to their brand. Flow Learning by Mapal’s hospitality modules provided a strong starting point, with the flexibility to customise visuals, imagery and terminology so that content reflected their tone and identity.
The platform became a central hub for training, SOPs and essential operational knowledge. Designed to be visual and intuitive, it works seamlessly across phones, tablets and desktops, with a clear dashboard that makes it easy for employees to find what they need, while supporting visual, text and audio learning styles.
The platform also gives managers clearer visibility, making it easier to track progress, support their teams and manage performance more effectively.
The results
Mapal has helped Raffles London at The OWO create a more accessible and consistent learning experience:
- 21 bespoke learning courses created to deliver fully branded learning experiences
- Over 4,351 course completions since launching in 2023
- 96% of all learning completed within allocated timeframes
- An average of 698 monthly logins, reflecting strong learner engagement
Raffles London brought the launch to life through a creative internal campaign that generated excitement from day one and introduced a learning experience colleagues could access anytime, anyplace, anywhere.
Want to create a learning experience that reflects your brand? Discover how Flow Learning by Mapal can help.
