Turn learning from a task into an experience
Workbooks are a staple of workplace learning, but too often, they’re treated as something to get through rather than something to engage with.
For busy hospitality teams juggling shifts, guests and constant demands, static, text-heavy workbooks are easy to ignore and even easier to forget.
In this webinar, Mapal Learning Solutions Expert, Char Bennett, and Demand Generation Manager, Ash Millar, explore practical, creative ways to turn traditional workbooks into engaging learning tools that actually work on the floor.
From scavenger hunts to hands-on activities, they’ll show how small design choices can make learning feel lighter, more interactive and far more memorable without adding extra admin or complexity.
Grounded in real operational realities, this session focuses on ideas that fit naturally into the flow of work, helping learning feel relevant, achievable and worth people’s time.
What to expect
🧩 Designing workbooks people want to use
Why passive, box-ticking activities fail, and how to design workbooks that invite participation, curiosity and action
🔍 Adding interactivity without adding workload
Simple ideas like scavenger hunts, challenges and reflection prompts that bring learning to life without increasing admin
⏱️ Learning that fits into busy shifts
How to design workbook activities that work in short bursts and real hospitality environments
🎉 Using fun to drive engagement and memory
Why enjoyment isn’t a distraction, but a powerful tool for motivation, confidence and knowledge retention
🛠️ Turning learning into action
How to create workbook activities that feel practical, relevant and immediately useful on the job
CONTRIBUTORS AND GUESTS ON THIS WEBINAR
Char Bennett
Head of Learning Solutions
Ash Millar
Demand Generation Manager
