Skip to main content

Watch the Shine People & Culture Summit London 2023

Shine People & Culture Summit is an event organised by MAPAL OS to share ideas, information and experiences about the central element in every hospitality business: people.

The event was held on 23 May at Soho Curzon Cinema, London and included talks and panels from hospitality leaders who shared their expertise on topics such as recruitment, team engagement and family-friendly companies.


KEYNOTE: Humans vs. robots

James Hacon | Chief Marketing Officer - MAPAL Group​


PANEL: Attracting and retaining the best talent

Fernanda Antonio | Head of People & Culture – Caravan Restaurants​

Kieron Bailey | Co-owner & Director – Otolo​

Trudi Parr | Head of People & Development – Mollie’s

Moderated by: ​
James McLuckie | Group Chief Learning Officer - MAPAL Group​

KEYNOTE: Recognition and communication as keys to talent retention

Jaime Fernández | Co-founder  –  Engagement by MAPAL​

PANEL:​ Building leadership capability and talent pipeline

Katarina Mizakova | Head of HR - Le Pain Quotidien​

Ian Leigh | Managing Director - Thai Leisure Group​

Moderated by: ​
James McLuckie | Group Chief Learning Officer - MAPAL Group​

PANEL: Time to listen to our future workforce

Hristina Ilieva - Student​
Kiril Petrov - Student ​
Jade Isidro - Student​

Dawn Bowstead | Founder & Owner – Hospitality Jobs UK​

PANEL: How to ensure your brand standards through training

Antonino Forte | Deputy General Manager – Galvin at Windows​

John Kelly | Head of Culture & Development  – Butlin’s​


Moderated by: ​
Harry Bennett | Head of Sales UK – MAPAL Group​

PANEL:​ Taking a chance on the vulnerable and inexperienced​

Chris Gamm | CEO - Springboard​

Amanda Scott | Director of Talent, Learning & D&I – Compass Group​

Greg Mangham | CEO – Only a Pavement Away​

Una O’Reilly | Group Chief People, Culture & Sustainability Officer – The Ivy Collection, Caprice Holdings, Bill’s, The Birley Clubs​

Moderated by: ​
James Hacon | Chief Marketing Officer - MAPAL Group​


PANEL:​ Becoming a family-friendly employer​

Emma Jarvis | Co-founder - Parent Promise Collective​

Natalie Parsons | Co-founder – Parent Promise Collective​

Raj Jones | Head of Diversity, Equity & Inclusion – Sodexo​

Moderated by: ​

Shelina Permalloo | Director - Lakaz Maman Mauritian Street Kitchen​

KEYNOTE: How to get talent to fall in love with hospitality again

Emily Firth | Partner & Co-founder  –  TheTruthWorks​