Head of Customer Success NordicsMarie Österholm

Tell us a little about your background

I first worked in a restaurant in my hometown when I was 18 years old, as a part-time job as a student. I loved the energy, the people, and the busyness of it all. I continued to work in restaurants when I moved to Stockholm to attend university – so for a total of about ten years altogether.

I also worked as a food stylist for a while, taking photos of food for magazines and commercials. I later became an office manager at a co-working space, where I first met the then GetCompliant team. They soon asked me if I wanted to join them in customer support, and that’s where it all started.

Tell us a little about your role in MAPAL

I started as the customer success manager and then switched to onboarding new clients when the company joined MAPAL. Today I am in charge of customer success, and I oversee a small team of onboarding and support.

Is there anyone in particular who has helped you in your journey?

Peder Lindecrona, the founder, has always given me huge support. He trusted me with responsibility from the first day. I couldn’t have made such progress without his support; he gave me the freedom to develop and grow.

What customer projects do you get most excited about?

Right now, I’m really excited that Compass Group has started using Compliance by MAPAL, as it’s now called: that’s 900 sites across Sweden and Norway. It’s a huge project and I get to meet lots of different people. It’s so rewarding to see the results after months of work.

I’m also part of a team developing new modules – we’re currently working on one for recording waste. It’s fun and I love being able to help customers manage their waste. It’s digital, good for the environment and for society. It’s great being able to make our customer’s wishes a reality by offering them a better product that helps them improve.

Technology can have a very positive influence on people’s quality of life, on the environment, etc. I find it really inspiring to see the good our tools do, and that what I am doing matters.