Watch the Shine People & Culture Summit London 2023

Shine People & Culture Summit is an event organised by MAPAL OS to share ideas, information and experiences about the central element in every hospitality business: people.

The event was held on 23 May at Soho Curzon Cinema, London and included talks and panels from hospitality leaders who shared their expertise on topics such as recruitment, team engagement and family-friendly companies.

KEYNOTE: Humans vs. robots

James Hacon | Chief Marketing Officer - MAPAL Group

PANEL: Attracting and retaining the best talent

Fernanda Antonio | Head of People & Culture – Caravan Restaurants

Kieron Bailey | Co-owner & Director – Otolo

Trudi Parr | Head of People & Development – Mollie’s

Moderated by:
James McLuckie | Group Chief Learning Officer - MAPAL Group

KEYNOTE: Recognition and communication as keys to talent retention

Jaime Fernández | Co-founder – Engagement by MAPAL

PANEL: Building leadership capability and talent pipeline

Katarina Mizakova | Head of HR - Le Pain Quotidien

Ian Leigh | Managing Director - Thai Leisure Group

Moderated by:
James McLuckie | Group Chief Learning Officer - MAPAL Group

PANEL: Time to listen to our future workforce

Hristina Ilieva - Student
Kiril Petrov - Student
Jade Isidro - Student

Dawn Bowstead | Founder & Owner – Hospitality Jobs UK

PANEL: How to ensure your brand standards through training

Antonino Forte | Deputy General Manager – Galvin at Windows

John Kelly | Head of Culture & Development – Butlin’s

Moderated by:
Harry Bennett | Head of Sales UK – MAPAL Group

PANEL: Taking a chance on the vulnerable and inexperienced

Chris Gamm | CEO - Springboard

Amanda Scott | Director of Talent, Learning & D&I – Compass Group

Greg Mangham | CEO – Only a Pavement Away

Una O’Reilly | Group Chief People, Culture & Sustainability Officer – The Ivy Collection, Caprice Holdings, Bill’s, The Birley Clubs

Moderated by:
James Hacon | Chief Marketing Officer - MAPAL Group

PANEL: Becoming a family-friendly employer

Emma Jarvis | Co-founder - Parent Promise Collective

Natalie Parsons | Co-founder – Parent Promise Collective

Raj Jones | Head of Diversity, Equity & Inclusion – Sodexo

Moderated by:

Shelina Permalloo | Director - Lakaz Maman Mauritian Street Kitchen

KEYNOTE: How to get talent to fall in love with hospitality again

Emily Firth | Partner & Co-founder – TheTruthWorks