Watch the Shine People & Culture Summit London 2023
Shine People & Culture Summit is an event organised by MAPAL OS to share ideas, information and experiences about the central element in every hospitality business: people.
The event was held on 23 May at Soho Curzon Cinema, London and included talks and panels from hospitality leaders who shared their expertise on topics such as recruitment, team engagement and family-friendly companies.
KEYNOTE: Humans vs. robots
James Hacon | Chief Marketing Officer - MAPAL Group
PANEL: Attracting and retaining the best talent
Fernanda Antonio | Head of People & Culture – Caravan Restaurants
Kieron Bailey | Co-owner & Director – Otolo
Trudi Parr | Head of People & Development – Mollie’s
Moderated by:
James McLuckie | Group Chief Learning Officer - MAPAL Group
KEYNOTE: Recognition and communication as keys to talent retention
Jaime Fernández | Co-founder – Engagement by MAPAL
PANEL: Building leadership capability and talent pipeline
Katarina Mizakova | Head of HR - Le Pain Quotidien
Ian Leigh | Managing Director - Thai Leisure Group
Moderated by:
James McLuckie | Group Chief Learning Officer - MAPAL Group
PANEL: Time to listen to our future workforce
Hristina Ilieva - Student
Kiril Petrov - Student
Jade Isidro - Student
Dawn Bowstead | Founder & Owner – Hospitality Jobs UK
PANEL: How to ensure your brand standards through training
Antonino Forte | Deputy General Manager – Galvin at Windows
John Kelly | Head of Culture & Development – Butlin’s
Moderated by:
Harry Bennett | Head of Sales UK – MAPAL Group
PANEL: Taking a chance on the vulnerable and inexperienced
Chris Gamm | CEO - Springboard
Amanda Scott | Director of Talent, Learning & D&I – Compass Group
Greg Mangham | CEO – Only a Pavement Away
Una O’Reilly | Group Chief People, Culture & Sustainability Officer – The Ivy Collection, Caprice Holdings, Bill’s, The Birley Clubs
Moderated by:
James Hacon | Chief Marketing Officer - MAPAL Group
PANEL: Becoming a family-friendly employer
Emma Jarvis | Co-founder - Parent Promise Collective
Natalie Parsons | Co-founder – Parent Promise Collective
Raj Jones | Head of Diversity, Equity & Inclusion – Sodexo
Moderated by:
Shelina Permalloo | Director - Lakaz Maman Mauritian Street Kitchen
KEYNOTE: How to get talent to fall in love with hospitality again
Emily Firth | Partner & Co-founder – TheTruthWorks