Make onboarding count
Join us for a practical session on one of hospitality’s biggest people challenges: how to design onboarding that actually works for every new starter, in every team, across every site.
In this on-demand webinar, Emma Robinson was joined by Claire Cregan (The QHotels Collection), who shared insights into how her team streamlined onboarding across multiple locations and roles. By combining modules and simplifying content, they reduced learning time from 13.5 hours to just 5 improving consistency, reducing costs and building a better experience for staff.
What to expect:
🕓 Start strong before day one
Build momentum from the moment a candidate accepts, with timely touchpoints that boost confidence and connection
📱 Tailor onboarding for every team
From Gen Z to returners, seasonal staff to long-term hires, learn how to adapt tone, format and content at scale
🎯 Keep it relevant across roles
Make sure FOH, BOH and HQ teams all experience onboarding that reflects your brand while meeting their specific needs
🌱 Embed values early
Use language, leadership and storytelling to reinforce culture and behaviours from the very first interaction
CONTRIBUTORS AND GUESTS ON THIS WEBINAR
Claire Cregan
Human Resources Director, The QHotels Collection
Emma Robinson
Head of Onboarding UK, Mapal
CONTRIBUTORS TO THIS WEBINAR INCLUDE:
