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A purple circle with a white icon of three connected dots beside the word engagement in large, light-coloured text on a light grey background, representing employee engagement software for hospitality.

Engagement & feedback
Software to boost employee retention & performance.

Build great workplace engagement faster and foster a culture that helps teams thrive. Quickly identify success and areas for attention in your staff experience, enhanced by AI in Mapal.

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Features

Core capabilities

A desktop and mobile view of a communication platform show message drafting on the left and a chat conversation on the right, both with clean, white interfaces and organised layouts.
A computer screen displays a job satisfaction survey interface showing participant names, survey progress bars, and a pop-up with completion stats for team experience and workplace culture surveys.
A digital interface displays employee recognition stats with profile pictures, messages of appreciation, and a form for giving recognition, including options like teamwork and customer success, on a light purple background.
A web interface displays an employee appraisal form with options for peer and self-appraisals. A feedback section shows a reviewer assessing an employee’s service with multiple-choice questions and profile details.

Internal communications

Keep your teams connected, informed and engaged. Share updates, spark ideas and build culture in secure, dedicated forums and chat channels.

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Surveys

Create random pulse surveys, request informal feedback through reviews for employees, monitor engagement and conduct offboarding surveys.

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Recognition & motivation

Encourage colleagues to praise their teammates’ efforts and identify opportunities for internal promotion. 

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360 feedback

Gather all feedback and progress in one place so you can remain agile when performance review time comes.

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Our strengths

What makes it powerful

Motivated

Keep your team motivated to perform with feedback, recognitions and suggestion boxes.

Secure

Communications channels you can moderate so your teams feel safe and secure.

Informed

Share internal and external news in channels and create forums to promote employee engagement so no one is out of the loop.

Enabled

AI in Mapal makes creating surveys and gathering insights easy so you have time to act on what matters to your team.

Capabilities

What we can do

Dashboard UI showing a chefs section with a photo of two chefs plating dishes, a text update about a new menu launch, and a statistics panel on communications with active posts, views, and growth percentage.
A chat interface displays a list of messages from different users, each with a status label such as Pending, Warned, Rejected, or Suspended. A message menu is open, offering options like Reply, Edit, Pin, and Flag.
A group chat interface for UK Kitchen shows members chatting about a new menu and kitchen issues. The left panel lists members and roles; the right panel displays chat messages and a shared PDF file.

Internal communications

Create communication channels where employees can communicate with each other, create forums and channels where ideas can flow, share company news, set up suggestion boxes and more.

News & forums

Create an easy place to find company news, share external links and post internal vacancies to keep everyone up-to-date so no one feels lost.

Peer-to-peer chat

Enable employees to chat with each directly on a safe and secure platform that you can control.

Group chat

Offer channels where small groups or site-wide teams can connect directly and ideas can flow.

Surveys

Create random pulse surveys, request informal feedback through reviews for employees, monitor engagement and conduct offboarding surveys to boost your eNPS.

Onboarding & exit surveys

Understand how effective your onboarding process is and get the most out of offboarding through quick engaging surveys.

Pulse surveys

Create random pulse surveys to get insight into employee sentiment, keep staff engaged and make them feel heard.

NPS

Understand employee sentiment to highlight what’s important to your teams. With AI in Mapal, unlock new intelligence in your staff feedback to make the right decisions, faster.

Custom surveys

AI in Mapal enables you to create the exact surveys you need, fast so you can gain the insights that matter to you – and act on them.

A survey creation interface showing options to build a survey manually, create an NPS survey, or use AI-assisted creation. Below, a search bar prompts for questions, with example exploration topics listed.
A dashboard displays active push surveys on team and workplace experience, with progress bars. A survey question asks about work environment satisfaction, with three answer choices, one highlighted.
A survey creation interface is shown. Create NPS survey is selected. A form below asks, How likely are you to recommend this company as a workplace? with a 0–10 rating scale and the number 9 selected.
A user interface for creating a survey shows a selected option to build a survey manually and a multiple-choice question editor with fields for the question title, description, and answer options.
A digital interface for employee recognition shows a form selecting Timely, effective and professional response. A chart displays recognition types: 58% by supervisors, 6% to supervisors, 22% between colleagues, 14% others.
A dashboard shows a word cloud with terms like Incidence, Satisfaction, and Recognition. Below, a form to make a suggestion is filled in with details about improving communication in a restaurant.
A user profile shows points, badges, and progress. Javier Mariscal, a chef, leads with 31,110 points. The screen displays user roles, completion percentages, points earned, and six colourful achievement badges.

Recognition & motivation

Encourage colleagues to praise their teammates’ efforts, giving you valuable information for spotting potential for internal promotion.

Recognitions

Encourage colleagues to praise their teammates’ efforts so they feel seen, and to inform your feedback during appraisals.

Suggestion box

Give your employees a voice. Get ideas for new menu items or simply encourage employees to speak their minds anonymously or not.

Gamification challenges

Encourage employee engagement with friendly competition. Challenge employees to shout each other out and participate in surveys to reach the highest rank.

360 Feedback

Gather all feedback and progress in one place for when performance review time comes, however often you do them.

Agile feedback

Easily gather all feedback whether internal or external so you can manage your teams effectively and keep morale high.

Customer reviews

Encourage customers to leave feedback or reviews on employee performance via quick surveys and capture their data in the process.

A digital feedback dashboard displays employee evaluation questions with answer options and a summary of agile feedback, showing dates, evaluation topics, and participant icons.
A digital profile of Javier Mariscal, Chef in Edinburgh, displays his recognitions, reviews, and feedback from colleagues. Next to it, a survey asks which service aspect stands out, with Attention selected.

Our strengths

Made to work hand in hand

Flow Learning

Build for hospitality, our leading LMS centralises training, simplifies content creation and enables career development so you can build and retain a team ready to deliver 5-star service.

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Compliance

Stay up-to-date and compliant so you’re ready for any audit. Manage deviations and cut the risk of compliance tasks falling through the cracks and spot issues before they become emergencies.

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Reputation

Manage customer reviews and protect your brand so you can deliver the same standout service at every site and shift.

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Mapal OS solutions

A perfect match

Engagement

Essentials

Everything you need to connect with your team.

  • Simplified communications including chat, newsfeeds and staff suggestion boxes
  • Pulse surveys and eNPS
  • Analytics for visibility across multiple sites
  • And more

Engagement

Advanced

Comprehensive solution to increase recognition and build engaged teams that stay.

Everything in essentials +

  • Peer-to-peer recognitions
  • Cross-team recognitions
  • Customer recognition on employee performance
  • And more

Engagement

Excellence

Full employee engagement and feedback platform that helps you build a workplace culture you’re proud of.

Everything in essentials +

  • Performance appraisals
  • Customer reviews on employee performance
  • Negative review alerts and quick performance
  • And more
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Our platform

Discover
Mapal OS

Mapal OS powers hospitality with industry-specific intelligence. Automation streamlines your operations and AI helps you run smarter – at any scale.

  • One-stop-shop for all your admin and setup
  • Shared data for deeper intelligence
  • AI where and when you need it
  • Mobile, tablet and desktop compatibility
How it works

Our employee app, Mapal One, has everything your teams need to succeed. From making training easier to complete on the go to boosting communication to accepting extra shifts or requesting time off – they have it all, right in the palm of their hand. 

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