Flow Learning: The leading Learning Management System for hospitality

Flow is a purpose-built hospitality LMS for hotels and restaurants. Our training software helps operators deliver onboarding, compliance and employee development reliably, at scale.

Request a demo

Hospitality software solutions trusted by over 2000 customers worldwide

Watch this one minute video to discover how Flow Learning simplifies training, onboarding and compliance across hotel and restaurant locations.

A hospitality LMS that develops your team and your business

Guarantee service standards

Customise Flow Learning management system to your brand and guarantee training the same high standards for all multi-site teams.

Nurture future leaders

Spot potential leaders and offer individualised career paths via our LMS to help them develop into the professional they aspire to be.

Boost employee retention

Well-trained employees with development opportunities have more confidence, enjoy their work and are more committed to your brand.

Save time and reduce costs

Combining generative AI with our purpose-built hospitality BoH processes, you can get to the screen you need more quickly. Digitising everything that can be done online saves money and doesn't take staff away from your guests. The perfect combination with real-life skills practice.

Great service means better sales

Skilled teams with up-to-date product knowledge will be better at upselling and increase spend per head. Good news for your bottom line.

Enhance the guest experience

Happier employees will deliver a better all-round service, making each customer journey a special one and encouraging loyalty in the future.

Engaging, on-the-go employee app

Your teams have everything they need in our engaging Mapal One employee app, so they can learn on the go, to suit their schedule.

Skilled and motivated teams

Investing in your team’s learning and development encourages them to do a great job, earn more, and enjoy making customers happy.

Real career development paths

Our hospitality LMS helps you inspire employees to take control of their learning, suggest future growth paths, and be the best version of themselves.

Helping customers drive impact with our restaurant management software

75%

less time spent on onboarding

30%

reduction in training costs

286%

increase in completion rates in 1st quarter

FAQs

Flow Hospitality Training is the LMS platform originally created in the UK in 2009. In December 2019, Flow became part of Mapal OS. Today, Flow Learning by Mapal is the same trusted platform used by hospitality organisations across the UK, supported by the same team—now as part of the wider Mapal group.

A LMS is software that helps human resource managers and learning and development teams to manage the administration, documentation and delivery of an organisation’s training courses, programmes, materials, certificates, etc.

Being an online resource, a learning management system is a virtual platform that facilitates HR managers in planning, executing employee training programmes. It could be simply described as software used in eLearning which removes all the paperwork and keeps everything in one place, allowing access to multiple managers, supervisors and users.

The most important features will depend on the type of business and sector. As a hospitality operator, you should make sure that the learning management system is specialised in your industry and caters for your end users (people on the front line). Here’s some of the most important features to look out for:

Easy-to-use dashboard.
Short and engaging learning resources designed for easy learning retention.
A well-stocked library of basic hospitality compliance and skills resources.
Offers you the possibility to customise/create your own.
Engaging interface with content that can be adapted to each learner profile.
A user-friendly mobile app for employees, so they can learn on the go without disrupting their working day.
Gamification, videos, audio and other interactive learning formats.
Clearly organised sections to store certificated and workbooks.
Integration with your company’s appraisal system so that learning progress can be included when the time comes.
A calendar that combines both online and blended learning activities to give managers and employes an overview.

The Culture Suite also includes Reputation Management, Engagement & Feedback and Compliance & Procedures. It's designed to support team happiness, growth, and guest experience.