Hotel employees feel prepared. 98% say their training equips them for real-life situations in their role. Yet only 56% feel confident when they’re actually on shift.
So, what’s getting in the way?
We surveyed 100 frontline hotel employees and 100 HR and L&D leaders working in UK hotels to uncover what’s really shaping performance across the industry.
This report explores the gap between preparation and performance, the everyday pressures affecting hotel teams and what operators can do to help their people thrive.
Inside you’ll find:
- What’s affecting employee confidence on shift
- The biggest barriers to consistent performance
- Where hotel employees want to develop their skills
- What keeps hotel teams engaged and motivated
- How managers can better support their teams
- How to strengthen development and long-term retention
