easyHotel: Scaling internationally while maintaining consistency

For multi-site hotels, consistency in guest experience across sites is an important standard. As brands grow, maintaining that uniformity becomes a unique challenge.  

easyHotels knew when they were solely a UK-based brand, that they needed to standardise certain trainings across all their sites to uphold that important consistency.

As the business expanded across Europe, with hotels opening in cities including Paris, Amsterdam, Brussels, Barcelona and Madrid, a standardised approach to training became more important than ever to ensure guests enjoyed the same level of great service wherever they stayed. 

Through their partnership with Flow Learning by Mapal, a hospitality learning management system, easyHotels was able to standardise certain trainings across their UK portfolio. When it came time to scale internationally, Flow was there to ensure team members could complete the necessary training regardless of location and language.  

Standardising to scale

As a brand with their eyes on expansion, easyHotels knew they needed the ability to distribute their compliance training – as well as other learning modules – to team members in the language they’re most comfortable learning in. But, language wasn’t the only nuance.

With sites in different countries, compliance regulations differed, so ensuring team members were getting the training they needed based on language and location was a lot to track for managers with busy hotels to run.   

Without one consistent platform and process for delivering training, managers across sites were handling things differently. Some were using legacy learning management systems, while some were tracking training manually in spreadsheets.

The business had little visibility into training across the brand and tracking compliance was a logistical challenge for a small team. 

One platform, multiple regions

Flow Learning brought everything into one platform for easyHotels, ensuring that managers in Spain were doing things the same way as those in France and the UK. Suddenly, the HR team had visibility across the entire business, allowing them to ensure every site was compliant, regardless of location.  

Designed to meet managers and teams where they are, fitting into the busy day-to-day of hospitality, Flow enabled easyHotels to create their own training with tools like Mapal Studio easily, and deploy them to the team members that need them using the platform’s custom training structures.  

With the ability to bring consistency to compliance training across sites, managers no longer had to manually track and deliver the training themselves, saving them valuable time to focus on running their teams and sites. For the HR team, they found time savings with Studio, creating training modules in a matter of minutes rather than hours or days, enabling them to deliver quality training quickly.  

Ease of efficiency for easyHotel

For easyHotel, time savings and visibility have been two of the biggest successes since using Flow Learning, with tangible results:

• Established baseline, traceable success metrics
• Compliance training completion rates increased to 82%
• Learning module creation time went from hours to minutes with Studio
  

Team members can learn in their primary languages, making training more engaging, while managers no longer have to track who has done what on their own. It also allows them to push out communications to everyone in the business, regardless of role, with one system. Something they couldn’t do previously.  

Without having insight into training across the entire business, the HR team was reliant on check ins and individual managers tracking learning. Flow Learning brings everything into one platform, giving HR visibility they never had before.

With Mapal, they’ve been able to establish baselines and track metrics they were unable to before, leading to better consistency across sites, more efficient onboarding and increased compliance training completion to over 82%.

Efficiency has never been easier.

Want to create a learning and engagement experience that scales with your business? Discover how Flow Learning by Mapal can help.

Key results

• Established baseline, traceable success metrics
• Compliance training completion rates increased to 82%
• Learning module creation time went from hours to minutes with Studio