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Flow Learning

LXP package

Management

Our collection of pub and restaurant management resources has been created to develop successful leaders. With everything from cellar and bar stock control to data privacy and employment law, they’ll be well-equipped for a range of day-to-day tasks. 

Kitchen

Our kitchen management resources are ideal for those wanting to take the next step-up in the kitchen. Helping to build confident and prepared kitchen leaders.

Hotel 

These resources enable you to skill-up your hotel managers for their enhanced roles, supporting them to be vigilant to spot undesirable practices and deal with complex situations. 

So Let's Talk

We have partnered with the renowned hospitality health organisation, So Let’s Talk, to offer a suite of nine video podcasts. 

Management

Our collection of pub and restaurant management resources has been created to develop successful leaders. With everything from cellar and bar stock control to data privacy and employment law, they’ll be well-equipped for a range of day-to-day tasks. 

Kitchen

Our kitchen management resources are ideal for those wanting to take the next step-up in the kitchen. Helping to build confident and prepared kitchen leaders.

Hotel 

These resources enable you to skill-up your hotel managers for their enhanced roles, supporting them to be vigilant to spot undesirable practices and deal with complex situations. 

So Let's Talk

We have partnered with the renowned hospitality health organisation, So Let’s Talk, to offer a suite of nine video podcasts. 

Management

Bar Stock Control

Get to know the importance of practising good stock control and how to effectively carry out a stocktake. Address stock control problems and manage a successful stock control team.

Estimated Learner Completion Time: 2 hours

  • What is stock control and why it’s important.
  • The control cycle, including ordering and deliveries.
  • Stock takes, reports and avoiding common mistakes.

Be Energy Smart

With energy costs rising, this short resource gives tips and advice for hospitality managers and owners to cut their energy bills. From daily energy-saving actions to strategic advice, the resource helps venues to reduce their energy usage immediately and supports them to achieve ongoing energy efficiency. Useful for anyone aiming to save energy in the short- and long-term. 

Estimated Learner Completion Time: 10 minutes

  • Daily actions that businesses can implement to reduce energy usage. 
  • Strategic decisions that businesses can make to be more energy efficient.

Cellar Management for Managers

Find out all you need to know about managing a cellar including the care of dispensing equipment, and maintaining kegs, casks, wine and packaged drinks. Learn about running a safe and hygienic cellar and how to serve the perfect pint.

Estimated Learner Completion Time: 2 hours

  • Managing a cellar including equipment and stock.
  • Cellar safety and hygiene, risk assessment and accident reports.
  • Managing your cellar team.

Effective Teams

Learners will differentiate between a group anda team. They will learn how to build a team, including exploring recruitment, team roles and dynamics and will practise team communication and giving feedback. They will find out about team conflict, including causes and types, styles of conflict management, and how to prevent it.

Estimated Learner Completion Time: 2 hours

  • Evaluating what makes a truly effective team.
  • Roles and dynamics within the team, including managing conflict.
  • Recognising and celebrating team success.

Employment Law

Learning about employment law is crucial for a manager. This resource covers discipline and grievance processes, equality and diversity. Learners will examine best practice regarding absence, social media, employment contracts, training and interviews. They will also be able to recognise and deal with discrimination and misconduct.

Estimated Learner Completion Time: 2 hours

  • The employment process and the law.
  • Equality and diversity in today’s workplace.
  • Current discipline and procedures.

Filming Great Interviews on a Budget

Interviews are a great way to create personal, authentic and credible content on a budget. All it takes is a smartphone, some basic equipment and a little bit of know-how. Packed with tips and practical advice, this short resource will show you how to plan, set up and film interviews that will wow your audience. 

Estimated Learner Completion Time: 10 minutes

  • Find the right location to shoot your interview.
  • Set up and film a professional-looking interview using a smartphone.

lntroduction to Management

Learners will study the techniques of how to be a good manager, including dealing with a crisis, setting professional standards, and using management checklists, tools and resources.

Estimated Learner Completion Time: 2 hours

  • How a great start makes a big difference.
  • Learn the role of Manager.
  • Management tools and techniques.

Leadership

This resource explains the difference between management and leadership, while defining leadership qualities and how to inspire others. Learners will gain a comprehensive knowledge of the different styles and effects of leadership, and how to hold successful briefings, coach teams, motívate and influence your team.

Estimated Learner Completion Time: 2 hours

  • Defining leadership and learning the difference between leadership and management.
  • Gain successful leadership skills to influence your team.
  • Using leadership styles and clever coaching.

Recruit the Right Person

Learn how to forecast recruitment needs, develop a personal specification using SWOT analysis, then write an effective job advert. Evaluate candidates' CVs and cover letters, and plan a structured interview using effective communication techniques. Learners will assess interview performance and references and plan an on-boarding process including legal paperwork.

Estimated Learner Completion Time: 2 hours

  • When and where to hire and launching a recruitment drive.
  • Key points for conducting a successful interview.
  • Decision time and making the offer to the right candidate.

Pre-Entry Training for Publicans

This resource will guide you through ali stages of becoming a licensee, from deciding if this is the right path for you, all the way to signing your agreement and starting your business.

Estimated Learner Completion Time: 2 hours

  • Applying for your pub and creating a Business Plan.
  • Getting your Agreement.
  • Running a pub and becoming the perfect publican.

Safeguarding Young Workers

Young workers are more at risk from accidents and damage to their health. Therefore, it’s important for managers and team leaders to help keep young workers safe. This resource highlights the roles and tasks that young workers can, and cannot, perform legally in the hospitality sector, in line with the Children (Protection at Work)Regulations 2000 and the EU COUNCIL DIRECTIVE 94/33/EC of 22 June 1994 on the protection of young people at work. It also explores factors that can put young workers at greater risk, with practical tips to promote safeguarding in your business.

Estimated Learner Completion Time: 10 minutes

  • The roles and tasks that young workers can, and cannot, perform legally in the hospitality sector.
  • Potential risks to consider and the training needed with young workers.
  • Practical tips and resources to promote safeguarding young workers in your business.

Restaurant Revenue Management

This resource provides advice and ideas to key decision-makers in restaurants for using their capacity, time and menu more efficiently. It will also prove to the learner the importance of understanding market conditions, events and forecasting better. Mastering revenue management allows every day to become a Saturday. Perfect for anyone who is interested or involved with making key decisions in forecasting and planning for their restaurant.

Estimated Learner Completion Time: 20 minutes

  • What market share is, why it’s important how to work yours out.
  • How to benchmark and forecast effectively.
  • Developing a strategy through better use of capacity and identifying guest segmentation.

Giving Effective Feedback

This short resource helps your leaders and managers to develop their skills in giving feedback. They will explore the differences between effective and ineffective feedback using animated scenarios. Then use a common model to effectively structure the feedback they give. Great for anyone who may lead people within a hospitality environment.

Estimated Learner Completion Time: 10 minutes

  • Identify the elements of effective feedback.
  • Learn how to use the EECC model to structure feedback for maximum effectiveness.
  • Explore the use of open questions to take feedback delivery to the next level.

Unlocking Decision-Making

To thrive in a fast-paced hospitality environment, your learners need to make the right choices at the right time. This resource will guide them through a practical decision-making approach they can use in these challenging situations. Empower your learners to make better decisions by weighing up choices to make informed decisions, choosing when to prioritise and involving others in the decision-making process.

Estimated Learner Completion Time: 10 minutes

  • Key practical decision-making approaches to make informed, effective and timely decisions.
  • Prioritising and collaborative decision-making. 

Short-Term Recruitment

With the challenges of seasonal peaks and one-off events, how will your team recruit staff who are ready to perform, quickly?

This short resource helps your leaders and managers explore strategies for a successful short-term recruitment plan. This plan includes investigating what they’re hiring for, following employment law guidelines, exploring the key challenges faced by various types of venues and successfully interviewing the best recruits.

Estimated Learner Completion Time: 10 minutes

  • Explore 5 actions to improve your recruitment process.
  • Establish ways to entice the best people.
  • Follow 6 steps to a successful interview.

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Kitchen

Cooking Up a Great Kitchen Team

A strong team is a huge asset to any venue, but what is it that makes a team great? This resource will reveal the key ingredients needed to cook up a great kitchen team. It will help you to develop these in your own team and foster a strong team environment. It also includes strategies to troubleshoot and resolve team issues. Useful for kitchen leaders wanting to develop great teamwork in their kitchen.

Estimated Learner Completion Time: 20 minutes

  • The key ingredients of a great team and how to foster them in the kitchen. 
  • Strategies to troubleshoot and resolve team issues. 

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Hotel

Five Essentials for Retaining Hotel Talent

A high staff turnover can put a huge strain on you, your team and your hotel. On the other hand, retaining staff will save you time, money, and make it easier to delight guests. So, how can you boost retention to get talent to stick around long term? This short resource is packed with practical tips to help you keep staff for longer.

Estimated Learner Completion Time: 10 minutes

  • Five important areas for staff retention.
  • Advice for onboarding, professional development, employee engagement and team culture.

Four Steps to Better Hotel Recruitment

Recruitment can be a never-ending challenge for hotels. Even without staff shortages, finding suitable candidates can be tough. So, what can you do to attract quality talent that sticks around? With a four-step recruitment process, this short resource will help you to identify, attract and then hire the right people.

Estimated Learner Completion Time: 10 minutes

  • Four steps to enhance your recruitment.
  • Advice to attract, interview and select the right talent.

Anti-Modern Slavery for Managers

What would you do if you thought one of your guests, one of your team or even one of your suppliers, was being exploited? What could you, as a manager, do to stop it? Using first-hand accounts, this resource will define modern slavery in all its guises. It will explore why hospitality is a target and what you can do to spot it and stop it in your venue. Practical activities give you the knowledge and skills you need to stamp out this crime.

Estimated Learner Completion Time: 20 minutes

  • Defining modern slavery and the types of exploitation experienced by victims.
  • Recognising the warning signs of modern slavery amongst your team and your suppliers.
  • Stopping modern slavery in your workplace.

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So Let's Talk

So Let's Talk... Cognitive Distortions

Does your team get slowed down by ‘unhelpful thinking’? The mind can play tricks that can lead to negative thoughts. This can have a big effect on your team’s work lives and personal lives. In this podcast, Paddy Howley and Arron Smallman from So Let’s Talk discuss ways to recognise and address cognitive distortions, helping your team to reduce anxieties and adopt a healthier outlook.

Estimated Learner Completion Time: 15 minutes

  • Identify 5 common cognitive distortions
  • Follow ways to recognise and overcome unhelpful thinking
  • Explore how to reach out and get the support you need

So Let's Talk... Connection

In theory, it’s never been easier to communicate with each other, so why do so many people feel lonelier than ever? In this podcast, Paddy Howley and Arron Smallman from So Let’s Talk explore ways to make positive connections that will help your team boost their mental health. By following their tips on self-connection, connection with nature and a healthy disconnect, your team can identify their values and get to know their true selves.

Estimated Learner Completion Time: 20 minutes

  • Follow 3 ways that connections can make a positive difference
  • Identify ways you can change your work life and your personal life for the better
  • Explore the power of following your values

So Let's Talk... Diet

Does your team have a healthy diet? It’s not always easy for people to make good choices about how they fuel their day. However, by taking action on the long-term effects of a poor diet, you can create a sustainable team. In this video, Paddy Howley and Arron Smallman from So Let’s Talk offer tips to help your team find ways to create a mindful connection with food. Help your team form good habits and have a better diet that will improve their health and performance.

Estimated Learner Completion Time: 20 minutes

  • Identify methods of becoming more mindful of your consumption
  • Follow tips to have a better diet that will improve health and performance
  • Explore ways to increase the nutritional value of food for a healthier lifestyle

So Let's Talk... Financial Health

Do you regret impulse spending? If so, you’re not alone. In this video, Paddy Howley and Arron Smallman from So Let’s Talk explore ways your team can keep their finances in check. Explore the reasons behind why we are likely to make poor financial decisions and build your choice architecture to make better decisions about what you spend your hard-earned money on. Your team can follow these tips to help manage their spending, saving and borrowing and move one step closer to financial freedom.

Estimated Learner Completion Time: 20 minutes

  • Identify your relationship with money and how to manage impulse spending
  • Follow tips on how to manage your funds
  • Explore traps that cost money and tips that will help manage spending, saving and borrowing

So Let's Talk... Habits

Bad habits can have an impact on your team’s mental, physical and financial health, but what can you do about it? In this video, Paddy Howley and Arron Smallman from So Let’s Talk offer insights into daily habits, how they form and how they affect us. This advice will help your team take control of their choice architecture to identify ways of making good habits easy and bad habits hard. Your team will explore how making healthy habits part of their routine can have a positive effect on their long-term health.

Estimated Learner Completion Time: 15 minutes

  • Identify how habit loops work and recognise unhealthy habit formations
  • Follow practical advice on how to control habits
  • Explore ways that you can create new habits

So Let's Talk... Language

Does your team know how powerful language can be? Even small adjustments can have a big impact. In this video, Paddy Howley and Arron Smallman from So Let’s Talk explore how impactful our choices of language can be. This advice will help your team align their values and goals in everyday conversation to be optimistic while avoiding toxic positivity and unintended negativity. Empower your team to make simple language changes that can help everyone be more inclusive and communicate more effectively.

Estimated Learner Completion Time: 20 minutes

  • Identify ways of making language optimistic and inclusive
  • Follow methods to keep communication both direct and kind
  • Explore how to avoid unintended negativity and a ‘sorry’ culture in the workplace

So Let's Talk... Mental Health

Wouldn’t it be great if everyone was more vocal about mental health? Being more open and sharing experiences helps us become more comfortable talking about it. In this podcast, Paddy Howley and Arron Smallman from So Let’s Talk discuss ways to remove the stigma from mental health. This advice will help your team support each other, make connections and feel valued. Discover how you can address the mental health challenges that can affect us all.

Estimated Learner Completion Time: 20 minutes

  • Follow ways to remove the stigma from mental health
  • Identify what is good for your mental health and how to manage feelings and emotions
  • Explore effective ways to address mental health challenges

So Let's Talk... Sleep

Did you know that healthy sleep can give your team natural “superpowers”? In this video, Paddy Howley and Arron Smallman from So Let’s Talk offer ways to get the benefits of healthy sleep. Explore what happens when you sleep, and what the benefits are. This advice will help your team practice good sleeping habits to help them feel rested and ready for anything.

Estimated Learner Completion Time: 15 minutes

  • Identify the benefits of sleep
  • Follow 3 steps to healthy sleep
  • Explore methods to achieve healthy sleep

So Let's Talk... Stress Pressure Burnout

Does your team ever become overwhelmed by pressures from their work life or personal life? Spotting the signs early can help things from getting out of control. In this video, Paddy Howley and Arron Smallman from So Let’s Talk explore why we feel stress, pressure and burnout and how to manage it. This resource offers tips on sustainable working practices to keep your team feeling fresh and focused.

Estimated Learner Completion Time: 20 minutes

  • Explore what stress, pressure and burnout are
  • Follow healthy ways to look at stress and pressure and how to reduce it
  • Identify the symptoms of stress, pressure and burnout
  • Take the right action when feeling stress, pressure and burnout

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