{"id":3359,"date":"2025-07-01T10:40:40","date_gmt":"2025-07-01T09:40:40","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/fr\/?post_type=resource&#038;p=3359"},"modified":"2026-09-06T19:23:35","modified_gmt":"2026-09-06T18:23:35","slug":"learning-technologies-2025-les-3-innovations-a-adopter-par-les-rh-en-hotellerie","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/fr\/motivation-au-travail\/learning-technologies-2025-les-3-innovations-a-adopter-par-les-rh-en-hotellerie\/","title":{"rendered":"Learning Technologies 2025\u202f: les 3 innovations \u00e0 adopter par les RH en h\u00f4tellerie\u202f!"},"content":{"rendered":"\n<section class=\"wp-block-mapal-vertical-section alignfull vertical-section is-layout-flow wp-block-mapal-vertical-section-is-layout-flow\">\n\t\n\t<div class=\"wp-block-cover alignfull is-light vertical-section__container\">\n\t\t<span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-background-color has-background-dim-100 has-background-dim\"><\/span>\n\t\t<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group vertical-section__row is-layout-grid wp-container-core-group-is-layout-79dc550c wp-block-group-is-layout-grid\">\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-group vertical-section__content is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-mapal-content-section content-section wp-block-group mapal-pattern-resource-starter-content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-columns content-section__columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-column wp-block-column--left is-layout-flow wp-block-column-is-layout-flow\">\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"865\" height=\"575\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Blog_image1_Learning_Technologies_2025.png\" alt=\"\" class=\"wp-image-3356\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Blog_image1_Learning_Technologies_2025.png 865w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Blog_image1_Learning_Technologies_2025-300x199.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Blog_image1_Learning_Technologies_2025-768x511.png 768w\" sizes=\"auto, (max-width: 865px) 100vw, 865px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019ann\u00e9e 2025\u202fd\u00e9marre sur les chapeaux de roue, avec le <a href=\"https:\/\/www.learningtechnologiesfrance.com\/en\/news\/learning-technologies-france-2025-votre-guide-indispensable-pour-une-preparation-reussie\">salon Learning Technologies<\/a>, qui s\u2019est r\u00e9cemment tenu \u00e0 Paris, rassemblant pr\u00e8s de 10 000 professionnels de la formation ! Aussi, de nombreuses tendances ont su tirer leur \u00e9pingle du jeu :<strong> IA, formation immersive, innovations et e-learning<\/strong>, etc.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Focus sur <strong>trois innovations p\u00e9dagogiques qui vont r\u00e9volutionner la formation et l\u2019apprentissage en h\u00f4tellerie<\/strong> ! \u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">1. L\u2019Intelligence Artificielle, une r\u00e9volution pour le parcours des apprenants<\/h2>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-5\"><strong>Des formations sur mesure pour booster l\u2019engagement des apprenants<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">L&#8217;<strong>Intelligence Artificielle (IA) permet de personnaliser les programmes de formation<\/strong> en fonction des besoins de chaque employ\u00e9. En effet, cette technologie vous permet d\u2019<strong>analyser les performances des employ\u00e9s et d\u2019identifier les axes d\u2019am\u00e9lioration\u202f<\/strong>: un r\u00e9el gain de temps pour proposer aux employ\u00e9s des parcours de formation sur mesure\u202f!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.revfine.com\/fr\/intelligence-artificielle-hotellerie-industrie\/\">Le groupe Hilton a ainsi pu se d\u00e9marquer en d\u00e9veloppant un robot concierge dot\u00e9 d&#8217;intelligence artificielle<\/a>. Ce robot peut fournir des informations touristiques aux clients et s&#8217;am\u00e9liore en apprenant des interactions humaines\u202f! Cette innovation illustre parfaitement l&#8217;<strong>utilisation de l&#8217;IA pour am\u00e9liorer le service client et la formation du personnel<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-5\"><strong>Nos recommandations<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Int\u00e9grez l&#8217;IA dans vos outils de formation afin de personnaliser les parcours.<\/li>\n\n<li>Formez vos managers \u00e0 l&#8217;utilisation et \u00e0 l\u2019analyse des donn\u00e9es.<\/li>\n\n<li>\u00c9valuez r\u00e9guli\u00e8rement l&#8217;impact de vos programmes de formation bas\u00e9s sur l&#8217;IA.\u00a0<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"865\" height=\"575\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Blog_image4_Learning_Technologies_2025.png\" alt=\"\" class=\"wp-image-3357\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Blog_image4_Learning_Technologies_2025.png 865w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Blog_image4_Learning_Technologies_2025-300x199.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Blog_image4_Learning_Technologies_2025-768x511.png 768w\" sizes=\"auto, (max-width: 865px) 100vw, 865px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">2. Un apprentissage immersif et engageant<\/h2>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-5\"><strong>Une mise en condition ludique pour les apprenants<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La R\u00e9alit\u00e9 Virtuelle (VR) et la R\u00e9alit\u00e9 Augment\u00e9e (AR) offrent des <strong>exp\u00e9riences immersives <\/strong>qui peuvent simuler des situations r\u00e9elles\u2026 Sans les risques qui vont avec\u202f! Id\u00e9al pour <strong>sensibiliser vos employ\u00e9s aux normes de conformit\u00e9<\/strong> en vigueur ou encore pour<strong> am\u00e9liorer la gestion des plaintes<\/strong> et des r\u00e9clamations. \u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/univrstudio.com\/groupe-accor-hotels-visite-virtuelle-de-lyon\/\">Le groupe Accor Hotels a exp\u00e9riment\u00e9 la r\u00e9alit\u00e9 virtuelle<\/a>lors d&#8217;un d\u00e9bat sur les technologies d&#8217;avenir dans le secteur du tourisme et de l&#8217;h\u00f4tellerie. Les dirigeants du groupe ont notamment pu tester une <strong>visite virtuelle de la ville de Lyon<\/strong>, d\u00e9montrant le<strong> potentiel de la RV pour le tourisme virtuel et la formation du personnel<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-5\"><strong>Nos recommandations<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Investissez dans des outils de RV\/RA pour une formation efficace et ludique.<\/li>\n\n<li>Cr\u00e9ez des sc\u00e9narios r\u00e9alistes sur les d\u00e9fis quotidiens du personnel h\u00f4telier.<\/li>\n\n<li>\u00c9valuez et ajustez r\u00e9guli\u00e8rement vos programmes bas\u00e9s sur les donn\u00e9es recueillies.\u00a0<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"865\" height=\"575\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Blog_image7_Learning_Technologies_2028.png\" alt=\"\" class=\"wp-image-3358\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Blog_image7_Learning_Technologies_2028.png 865w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Blog_image7_Learning_Technologies_2028-300x199.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Blog_image7_Learning_Technologies_2028-768x511.png 768w\" sizes=\"auto, (max-width: 865px) 100vw, 865px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">3. L\u2019e-learning, pour un apprentissage flexible et interactif<\/h2>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-5\"><strong>Une accessibilit\u00e9 optimale pour les apprenants<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nous ne le savons que trop bien\u2026 Les professionnels du secteur h\u00f4telier manqueront toujours de temps\u202f! Les plateformes de <strong>formation en ligne <\/strong>et mobiles permettent aux employ\u00e9s d&#8217;acc\u00e9der \u00e0 des<strong> ressources de formation \u00e0 tout moment et en tout lieu<\/strong>\u202f: ce qui est particuli\u00e8rement utile pour les<strong> cha\u00eenes h\u00f4teli\u00e8res <\/strong>r\u00e9parties sur plusieurs sites ou \u00e0 l\u2019international.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mapal-os.com\/fr\/solutions\/flow-learning\">Flow Learning de Mapal OS<\/a> est une solution d&#8217;apprentissage compl\u00e8te pour l&#8217;h\u00f4tellerie. Elle offre une vaste biblioth\u00e8que de contenus et couvre \u00e9galement les diff\u00e9rents types d\u2019apprentissage n\u00e9cessaires \u00e0 chaque poste h\u00f4telier. Gr\u00e2ce \u00e0 des modules au format court et mobile qui facilitent l&#8217;apprentissage continu, <strong>les entreprises peuvent personnaliser les parcours de formation et d\u00e9velopper les comp\u00e9tences des \u00e9quipes<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-5\"><strong>Nos recommandations<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Choisissez une plateforme intuitive et accessible sur diff\u00e9rents appareils.<\/li>\n\n<li>Personnalisez vos parcours de formation en fonction des besoins de chaque apprenant.<\/li>\n\n<li>Encouragez l&#8217;apprentissage continu afin de mettre \u00e0 jour les comp\u00e9tences.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">La formation du personnel est cruciale en h\u00f4tellerie\u202f: les innovations technologiques repr\u00e9sentent de r\u00e9els atouts pour <strong>am\u00e9liorer l&#8217;efficacit\u00e9, la r\u00e9tention et la qualit\u00e9 du service\u202f<\/strong>!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous souhaitez en savoir plus sur <a href=\"https:\/\/mapal-os.com\/fr\/solutions\/flow-learning\">Flow Learning<\/a>, notre plateforme d\u2019e-learning\u202fpour optimiser la formation de vos employ\u00e9s ? N\u2019h\u00e9sitez pas \u00e0 <a href=\"https:\/\/mapal-os.com\/fr\/demander-une-demo\">nous contacter<\/a> !\u00a0<\/p>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>IA, immersion, e-learning : les 3 tendances \u00e0 adopter pour booster la formation du personnel dans l\u2019h\u00f4tellerie en 2025.<\/p>\n","protected":false},"author":28,"featured_media":3360,"template":"resources","meta":{"resource_author_photo":{"attachment_id":0,"blog_id":0},"resource_hero_banner":{"attachment_id":0,"blog_id":0},"resource_webinar_contributors":[],"resource_whitepaper_contributors":[],"case_study_logo":0,"case_study_client_summary":"","resource_is_gated":false,"event_date":"","event_time":"","event_location_place":"","event_location_street":"","event_status":"","hubspot_form_id":"","download_cta_label":"Download","video_embed_url":"","_mapal_resource_is_blueprint":false,"_mapal_resource_blueprint_key":"","editor_notices":[],"_mapal_resource_surface_role":"","footnotes":"","_mapal_market_applicability":[],"_mapal_localisation_intent":"","_mapal_localisation_intent_reason":"","_mapal_content_proposal_desired_slug":""},"resource_type":[14],"resource_tag":[],"resource_topic":[34],"resource_product":[50,46],"class_list":["post-3359","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-articles","resource_topic-motivation-au-travail","resource_product-engagement","resource_product-flow-learning"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RH : 3 innovations pour former en h\u00f4tellerie<\/title>\n<meta name=\"description\" content=\"IA, immersion, e-learning : les 3 tendances \u00e0 adopter pour booster la formation du personnel dans l\u2019h\u00f4tellerie en 2025.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mapal-os.com\/fr\/motivation-au-travail\/learning-technologies-2025-les-3-innovations-a-adopter-par-les-rh-en-hotellerie\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Learning Technologies 2025\u202f: les 3 innovations \u00e0 adopter par les RH en h\u00f4tellerie\u202f! 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