{"id":3122,"date":"2022-10-28T15:19:22","date_gmt":"2022-10-28T14:19:22","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/fr\/?post_type=resource&#038;p=3122"},"modified":"2026-09-15T15:20:39","modified_gmt":"2026-09-15T14:20:39","slug":"ressources-humaines-hotellerie-restauration","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/fr\/securite-alimentaire\/ressources-humaines-hotellerie-restauration\/","title":{"rendered":"Les ressources humaines et le droit du travail dans l\u2019h\u00f4tellerie-restauration"},"content":{"rendered":"\n<section class=\"wp-block-mapal-vertical-section alignfull vertical-section is-layout-flow wp-block-mapal-vertical-section-is-layout-flow\">\n<div class=\"wp-block-cover alignfull is-light vertical-section__container\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-group vertical-section__row is-layout-grid wp-container-core-group-is-layout-79dc550c wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group vertical-section__content is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-mapal-content-section content-section wp-block-group mapal-pattern-resource-starter-content\">\n<div class=\"wp-block-columns content-section__columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column wp-block-column--left is-layout-flow wp-block-column-is-layout-flow\"><figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewbox=\"0 0 1794 761\" class=\"wp-image-3120 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><defs><style>.cls-1,.cls-2{stroke-linecap:round;stroke-linejoin:round;}.cls-1,.cls-2,.cls-3{stroke-width:5px;}.cls-1,.cls-2,.cls-3,.cls-4{stroke:#362056;}.cls-1,.cls-4{fill:#fff;}.cls-5{fill:#43bcca;}.cls-2,.cls-3{fill:none;}.cls-3,.cls-4{stroke-miterlimit:10;}<\/style><\/defs><circle class=\"cls-5\" cx=\"865.35\" cy=\"378.35\" r=\"355.25\"><\/circle><g><g><polygon class=\"cls-4\" points=\"537.55 615.67 545.09 607.3 718.45 607.96 718.52 618.19 537.55 615.67\"><\/polygon><path class=\"cls-1\" d=\"M607.6,543.08c-24.94,22.4-48.28,46.77-69.78,72.85,288.21,2.75,621.53,10.56,660.67,1.69-20.5-26.24-41.7-51.46-65.67-74.18\"><\/path><path class=\"cls-1\" d=\"M1133.03,543.14c-10-296.86,9.73-363.63-10.51-387.3-10.5-12.28-498.3-6.95-513.14,7.41-11.8,11.42-18.92,15.44-1.97,380.1,80.1-.6,160.22-1.2,240.28,1.55,95.06,3.26,191.9-1.76,285.35-1.76Z\"><\/path><path class=\"cls-3\" d=\"M631.42,505.74c0,1.74,.05,3.64,1.14,4.95,1.29,1.56,3.52,1.67,5.48,1.66,151.59-.37,303.18-1.4,454.76-3.1,2.34-.03,4.94-.17,6.57-1.93,1.69-1.83,1.69-4.69,1.58-7.24-4.4-102.94-5.26-206.04-2.58-309.04,.08-2.88-.01-6.19-2.11-8.05-1.64-1.46-3.98-1.53-6.12-1.53-77.34,.02-428,7.9-458.74,8.59-1.19,.03-2.14,1.05-2.13,2.3,.26,23.8,2.18,229.83,2.14,313.38Z\"><\/path><path class=\"cls-1\" d=\"M983.11,573.92s-50.38-.4-76.3,.31c-21.54,.59-145-.22-145-.22,0,0-9.36,14.18-11.81,22,32.08-1,54.21-1.41,86.3-.42,15.42,.48,81.62,.26,99,.2,22.68-.08,56.18-.25,56.18-.25l-8.36-21.62Z\"><\/path><\/g><g><path class=\"cls-1\" d=\"M871.21,425.01c-.05,3-.18,5.52-.18,7.68h61.9c6.73,0,12.17,6.08,12.17,13.57v1.45c0,7.5-5.45,13.6-12.17,13.6h-149.09c-6.73,0-12.18-6.1-12.18-13.6v-1.45c0-7.5,5.45-13.57,12.18-13.57l61.54-.08c.05-2.41,.16-4.75,.16-7.6v-109.71h-76.13v-21.07h76.13v-24.05c-5.04-3.79-8.3-9.76-8.3-16.47,0-11.44,9.46-20.72,21.14-20.72s21.14,9.28,21.14,20.72c0,6.71-3.26,12.68-8.3,16.47v24.05h76.15v21.07h-76.15v109.71Z\"><\/path><path class=\"cls-1\" d=\"M734.23,371.97h70.38v21.38c0,3.58-2.9,6.48-6.48,6.48h-57.83c-3.36,0-6.08-2.72-6.08-6.08v-21.77h0Z\"><\/path><line class=\"cls-2\" x1=\"769.42\" y1=\"315.31\" x2=\"734.23\" y2=\"369.52\"><\/line><line class=\"cls-2\" x1=\"804.61\" y1=\"371.97\" x2=\"769.42\" y2=\"315.31\"><\/line><path class=\"cls-1\" d=\"M909.92,371.97h70.38v21.38c0,3.58-2.9,6.48-6.48,6.48h-57.83c-3.36,0-6.08-2.72-6.08-6.08v-21.77h0Z\"><\/path><line class=\"cls-2\" x1=\"945.11\" y1=\"315.31\" x2=\"909.92\" y2=\"369.52\"><\/line><line class=\"cls-2\" x1=\"980.3\" y1=\"371.97\" x2=\"945.11\" y2=\"315.31\"><\/line><\/g><\/g><rect class=\"cls-1\" x=\"537.5\" y=\"617.5\" width=\"661\" height=\"30\"><\/rect><\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Le respect du droit du travail au sein du secteur de l&#8217;h\u00f4tellerie-restauration est une condition essentielle pour pouvoir mener \u00e0 bien son activit\u00e9. En effet, il constitue le point de d\u00e9part indispensable de tout \u00e9tablissement, non seulement pour des raisons juridiques, mais aussi pour prot\u00e9ger<strong> la cl\u00e9 de vo\u00fbte de toutes les entreprise de restauration : les employ\u00e9s<\/strong>.<strong>&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ainsi, le secteur de l\u2019h\u00f4tellerie-restauration est r\u00e9gi par<strong><a href=\"https:\/\/code.travail.gouv.fr\/convention-collective\/1979-hotels-cafes-restaurants\">la convention collective des CHR &#8211; Caf\u00e9s, H\u00f4tels, Restaurants<\/a><\/strong>.&nbsp;<\/p>\n\n\n\n<h3 id=\"h-l-enregistrement-du-temps-de-travail-et-le-suivi-de-presence-en-restauration-nbsp\" class=\"wp-block-heading is-style-heading-5\"><strong>L\u2019enregistrement du temps de travail et le suivi de pr\u00e9sence en restauration&nbsp;<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Il est obligatoire, pour toute entreprise, de tenir <strong>un registre des heures travaill\u00e9es par les employ\u00e9s<\/strong>. <a href=\"https:\/\/www.lhotellerie-restauration.fr\/blogs-des-experts\/conditions-travail\/88-02-temps-de-travail-decompte.htm\">Ce registre<\/a> doit \u00eatre conserv\u00e9 et disponible, tant pour les employ\u00e9s que pour l&#8217;administration en cas de contr\u00f4le.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp;&nbsp;<\/p>\n\n\n\n<h3 id=\"h-le-suivi-des-heures-travaillees-des-absences-et-des-conges-nbsp-nbsp\" class=\"wp-block-heading is-style-heading-5\"><strong>Le suivi des heures travaill\u00e9es, des absences et des cong\u00e9s&nbsp;&nbsp;<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Le suivi des heures de travail en h\u00f4tellerie-restauration ? Un challenge de taille. En effet, la rotation des \u00e9quipes, la demande fluctuante et les al\u00e9as du quotidien peuvent rendre cette t\u00e2che administrative longue et fastidieuse.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La solution ? La technologie ! Un <a href=\"https:\/\/mapal-os.com\/fr\/solutions\/workforce\">outil de gestion des \u00e9quipes de restauration<\/a>, tel que <strong>Workforce by Mapal<\/strong>, vous permet d&#8217;optimiser les plannings et les horaires des employ\u00e9s en \u00e9vitant les heures suppl\u00e9mentaires ou le d\u00e9passement des heures autoris\u00e9es par la loi. Vous pourrez ainsi contr\u00f4ler le temps de travail de chaque employ\u00e9, et disposer d\u2019un registre des jours travaill\u00e9s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les employ\u00e9s pourront pointer depuis leur propre appareil mobile, ce qui leur permettra <strong>d\u2019assurer le suivi des heures travaill\u00e9es<\/strong>. Le tout, sans alourdir les \u00e9quipes administratives. Les membres du personnel peuvent \u00e9galement effectuer toutes demandes de cong\u00e9s, facilitant ainsi les processus de validation hi\u00e9rarchiques : un r\u00e9el gain de temps pour vos \u00e9quipes, mais aussi pour vos managers !&nbsp;<\/p>\n\n\n\n<h3 id=\"h-le-respect-du-temps-de-travail-en-restauration-nbsp\" class=\"wp-block-heading is-style-heading-5\"><strong>Le respect du temps de travail en restauration&nbsp;<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">En h\u00f4tellerie-restauration, vos employ\u00e9s b\u00e9n\u00e9ficient de dispositions contractuelles diverses et vari\u00e9es. A titre d\u2019exemple, les saisonniers disposent de contrats courts et d\u00e9limit\u00e9s dans le temps, les jeunes \u00e9tudiants peuvent disposer de contrats \u00e0 temps partiel avantageux pour combiner \u00e9tudes et travail, et certains professionnels du secteur disposeront de contrats \u00e0 temps plein et \u00e0 dur\u00e9e illimit\u00e9e.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">D\u2019un point de vue l\u00e9gal, chaque \u00e9tablissement de restauration se doit de <strong>respecter les heures contractuelles de ses employ\u00e9s<\/strong> : aussi, cette \u201cbalance\u201d des plannings n\u2019est pas une mince affaire&#8230; Elle est pourtant indispensable !&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Notre <a href=\"https:\/\/mapal-os.com\/fr\/solutions\/workforce\">logiciel de gestion des plannings<\/a>, <strong>Workforce by Mapal<\/strong>, peut vous accompagner au quotidien dans cette \u00e9tape. Chaque semaine, vous pourrez d\u00e9sormais vous assurer que votre \u00e9quipe travaille toujours le nombre total d&#8217;heures pr\u00e9vues dans son contrat.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ainsi, vous g\u00e9n\u00e9rerez des plannings qui prennent d&#8217;abord en compte toutes les heures contract\u00e9es. Enfin, vous pourrez configurer des notifications pour vous avertir en cas de non-attribution des heures contractuelles d&#8217;un employ\u00e9 de votre \u00e9tablissement.&nbsp;&nbsp;<\/p>\n\n\n\n<h3 id=\"h-le-respect-du-droit-du-travail-en-restauration-grace-a-la-formation-nbsp\" class=\"wp-block-heading is-style-heading-5\"><strong>Le respect du droit du travail en restauration gr\u00e2ce \u00e0 la formation&nbsp;<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">En h\u00f4tellerie-restauration, la formation concernant les<strong> probl\u00e9matiques RH <\/strong>est essentielle pour tout manager qui souhaite mener \u00e0 bien ses missions et diriger correctement ses \u00e9quipes. En effet, ces derniers sont tr\u00e8s sollicit\u00e9s sur le terrain et se doivent d\u2019\u00eatre op\u00e9rationnels, mais aussi conformes \u00e0 la l\u00e9gislation du travail.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ainsi, une formation compl\u00e8te et claire est cruciale : gr\u00e2ce \u00e0 notre<a href=\"https:\/\/mapal-os.com\/fr\/solutions\/flow-learning\">outil de gestion de la formation en ligne<\/a>&nbsp;<strong>Flow Learning by Mapal<\/strong>, les managers issus du secteur de l\u2019h\u00f4tellerie-restauration peuvent se former sur diff\u00e9rentes th\u00e9matiques, telles que la l\u00e9gislation sociale et le recrutement.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Chaque manager a ainsi acc\u00e8s \u00e0 <strong>un large \u00e9ventail de modules interactifs et aux formats courts<\/strong>. Le tout, depuis leur t\u00e9l\u00e9phone. Vos employ\u00e9s gagnent en comp\u00e9tences et finissent par adopter les bons r\u00e9flexes en mati\u00e8re de respect de la l\u00e9gislation. Un gain de temps consid\u00e9rable&#8230; En toute conformit\u00e9 !&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En cas de doute, vos managers peuvent revenir sur chaque module, et trouver les r\u00e9ponses \u00e0 toutes leurs questions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous l\u2019avons bien compris, la question du respect du cadre l\u00e9gislatif, et plus pr\u00e9cis\u00e9ment du droit du travail, est centrale en h\u00f4tellerie-restauration. Chez Mapal, nous pensons que <strong>la technologie peut vous aider \u00e0 rester conformes aux probl\u00e9matiques RH<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En combinant <a href=\"https:\/\/mapal-os.com\/fr\/solutions\/workforce\">le contr\u00f4le des heures de travail<\/a>gr\u00e2ce \u00e0 <strong>Workforce by Mapal<\/strong>&nbsp;et la mise \u00e0 disposition d\u2019une <a href=\"https:\/\/mapal-os.com\/fr\/solutions\/flow-learning\">formation solide pour vos managers<\/a> gr\u00e2ce \u00e0 <strong>Flow Learning by Mapal<\/strong>, vous mettrez toutes les chances de votre c\u00f4t\u00e9 pour respecter les diff\u00e9rentes contraintes RH du quotidien.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez les r\u00e9glementations en vigueur et le droit du travail pour les restaurants, h\u00f4tels, bars et 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