{"id":3683,"date":"2023-09-12T14:02:36","date_gmt":"2023-09-12T13:02:36","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/fr\/?page_id=3683"},"modified":"2026-09-17T07:53:07","modified_gmt":"2026-09-17T06:53:07","slug":"lms","status":"publish","type":"page","link":"https:\/\/mapal-os.com\/fr\/solutions\/catalogue-flow-learning\/lms\/","title":{"rendered":"LMS  (Internal use)"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"343\" height=\"61\" viewbox=\"0 0 343 61\" fill=\"none\" class=\"wp-image-3597 wp-block-image__svg\" role=\"img\" aria-label=\"Flow Learning\" focusable=\"false\"><path d=\"M30.2095 0.197737C24.3994 0.198989 18.7129 1.88189 13.8312 5.04483C8.94952 8.20776 5.07965 12.7166 2.68524 18.0312C0.290828 23.3457 -0.526585 29.2407 0.330927 35.0097C1.18844 40.7788 3.68451 46.1773 7.52011 50.5585C7.63125 50.6983 7.76948 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de base<\/h1>\n<\/div>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Service<\/summary>\n<h2 id=\"h-service\" class=\"wp-block-heading is-style-heading-3\">Service<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le succ\u00e8s de votre entreprise d\u00e9pend de la qualit\u00e9 de l&#8217;exp\u00e9rience des clients. Gr\u00e2ce \u00e0 ces modules, vous pouvez \u00eatre s\u00fbr que votre \u00e9quipe dispose des outils et de la confiance n\u00e9cessaires pour donner le meilleur d&#8217;elle-m\u00eame. Apr\u00e8s tout, un service de qualit\u00e9 signifie des clients heureux et un r\u00e9sultat net plus sain !<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><a href=\"#c74522\" target=\"_self\"><span>Conseils et astuces pour assurer au bar !<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#c74557\" target=\"_self\"><span>Un service qui booste vos ventes<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#c74564\" target=\"_self\"><span>Nos astuces pour un service optimal<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#c74571\" target=\"_self\">Quel vin choisir ?<\/a><\/li>\n\n\n\n<li><a href=\"#c104066\" target=\"_self\">Un service client exceptionnel<\/a><\/li>\n\n\n\n<li><a href=\"#c113097\" target=\"_self\">L\u2019exp\u00e9rience client au c\u0153ur des attentes<\/a><\/li>\n\n\n\n<li><a href=\"#c113104\" target=\"_self\">Remplacement d&#8217;un f\u00fbt<\/a><\/li>\n\n\n\n<li><a href=\"#c113110\">V\u00e9rifier l\u2019\u00e2ge pour la vente d\u2019alcool<\/a><\/li>\n\n\n\n<li><a href=\"#c113117\">Conseiller sans forcer la vente<\/a><\/li>\n<\/ul>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"414\" height=\"400\" viewbox=\"0 0 414 400\" fill=\"none\" class=\"wp-image-3647 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><g clip-path=\"url(#clip0_7533_299689)\"><mask id=\"mask0_7533_299689\"><path d=\"M414 0H0V400H414V0Z\" fill=\"white\"><\/path><\/mask><g mask=\"url(#mask0_7533_299689)\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M231.218 75.6931C225.622 75.6931 220.267 77.9241 216.328 81.8766C212.39 85.827 210.189 91.1724 210.189 96.7335V114.271C210.189 136.617 201.341 158.035 185.611 173.818C173.208 186.262 157.328 194.4 140.273 197.284V289.643C140.273 299.856 144.316 309.662 151.531 316.901C158.748 324.142 168.55 328.221 178.782 328.221H301.134C301.527 328.221 301.919 328.238 302.31 328.271C305.079 328.507 308.72 327.529 312.677 323.559C316.721 319.502 320.418 312.875 322.484 304.178L339.608 218.276C339.311 213.157 337.153 208.298 333.504 204.637C329.565 200.685 324.21 198.454 318.613 198.454H266.176C258.484 198.454 252.248 192.171 252.248 184.42V96.7335C252.248 91.1724 250.047 85.827 246.109 81.8766C242.17 77.9241 236.815 75.6931 231.218 75.6931ZM136.009 340.601C134.653 342.943 132.992 345.117 131.053 347.063C125.159 352.977 117.176 356.289 108.866 356.289H73.9076C65.5967 356.289 57.6144 352.977 51.7198 347.063C45.8233 341.147 42.5 333.11 42.5 324.718V201.957C42.5 193.565 45.8233 185.528 51.7198 179.612C57.6144 173.698 65.5966 170.386 73.9076 170.386H126.345C141.212 170.386 155.459 164.459 165.954 153.929C176.448 143.401 182.332 129.134 182.332 114.271V96.7335C182.332 83.69 187.497 71.1927 196.671 61.9877C205.844 52.7846 218.272 47.625 231.218 47.625C244.165 47.625 256.593 52.7846 265.766 61.9877C274.94 71.1927 280.105 83.69 280.105 96.7335V170.386H318.613C331.56 170.386 343.988 175.545 353.161 184.748C362.335 193.953 367.5 206.451 367.5 219.494C367.5 220.422 367.409 221.348 367.227 222.258L349.748 309.944C349.718 310.095 349.685 310.246 349.65 310.397C346.68 323.112 340.867 334.886 332.333 343.448C323.833 351.976 312.721 357.111 300.613 356.289H178.782C163.076 356.289 147.936 350.698 136.009 340.601ZM112.416 198.454H73.9076C72.947 198.454 72.0376 198.837 71.3763 199.501C70.7169 200.162 70.3571 201.047 70.3571 201.957V324.718C70.3571 325.628 70.7169 326.513 71.3763 327.174C72.0376 327.838 72.947 328.221 73.9076 328.221H108.866C109.826 328.221 110.736 327.838 111.397 327.174C112.056 326.513 112.416 325.628 112.416 324.718V198.454Z\" fill=\"#301E4A\"><\/path><\/g><\/g><defs><rect width=\"414\" height=\"400\" fill=\"white\"><\/rect><\/defs><\/svg><\/figure>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>H\u00f4tellerie<\/summary>\n<h1 id=\"h-hotellerie\" class=\"wp-block-heading is-style-heading-3\">H\u00f4tellerie<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Ces modules vous permettent d&#8217;assurer la formation essentielle du personnel h\u00f4telier dans les diff\u00e9rents domaines de service, ainsi que de l&#8217;encourager \u00e0 \u00eatre vigilant pour rep\u00e9rer les pratiques ind\u00e9sirables et faire face aux situations complexes.<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><a href=\"#c74582\"><span>Anti-esclavage modern<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#c74589\" target=\"_self\"><span>Astuces pour un entretien m\u00e9nager optimal<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#c74596\" target=\"_self\"><span>Nos astuces pour un excellent service de r\u00e9ception<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#c74603\" target=\"_self\">L&#8217;H\u00f4tellerie durable<\/a><\/li>\n\n\n\n<li><a href=\"#c74610\" target=\"_self\">Cr\u00e9er des exp\u00e9riences exceptionnelles pour vos clients<\/a><\/li>\n\n\n\n<li><a href=\"#c74617\" target=\"_self\"><span>Organisation d&#8217;\u00e9v\u00e8nements en h\u00f4tellerie<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#c92090\" target=\"_self\">Quatre \u00e9tapes pour am\u00e9liorer le recrutement du personnel dans le secteur de l&#8217;h\u00f4tellerie<\/a><\/li>\n\n\n\n<li><a href=\"#c92096\" target=\"_self\">Cinq \u00e9l\u00e9ments essentiels pour retenir les talents dans le secteur de l&#8217;h\u00f4tellerie<\/a><\/li>\n\n\n\n<li><a href=\"#c92102\" target=\"_self\">Anti-esclavage moderne pour les managers<\/a><\/li>\n<\/ul>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"414\" height=\"400\" viewbox=\"0 0 414 400\" fill=\"none\" class=\"wp-image-3648 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><g clip-path=\"url(#clip0_7533_299695)\"><mask id=\"mask0_7533_299695\"><path d=\"M414 0H0V400H414V0Z\" fill=\"white\"><\/path><\/mask><g mask=\"url(#mask0_7533_299695)\"><path d=\"M331.95 66.4657V66.4736V334.524C331.95 348.459 320.609 359.853 306.621 359.853H106.382C92.4463 359.853 81.0527 348.513 81.0527 334.524V66.4736C81.0527 52.5409 92.4384 41.1445 106.382 41.1445H306.669C320.615 41.1445 331.994 52.5293 331.95 66.4657ZM312.28 334.572V332.072H312.268V66.4736C312.268 63.3436 309.702 60.8021 306.596 60.8021H106.358C103.228 60.8021 100.686 63.3681 100.686 66.4736V334.572C100.686 337.702 103.252 340.244 106.358 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340.244 312.28 337.678 312.28 334.572Z\" fill=\"#301E4A\" stroke=\"#301E4A\" stroke-width=\"5\"><\/path><path d=\"M146.98 104.77H176.032C177.713 104.77 179.148 106.204 179.148 107.886V136.938C179.148 138.634 177.748 140.055 176.032 140.055H146.98C145.284 140.055 143.863 138.654 143.863 136.938V107.886C143.863 106.19 145.264 104.77 146.98 104.77Z\" fill=\"#301E4A\" stroke=\"#301E4A\" stroke-width=\"5\"><\/path><path d=\"M236.305 104.77H265.357C267.073 104.77 268.473 106.19 268.473 107.886V136.938C268.473 138.634 267.073 140.055 265.357 140.055H236.305C234.609 140.055 233.189 138.654 233.189 136.938V107.886C233.189 106.19 234.589 104.77 236.305 104.77Z\" fill=\"#301E4A\" stroke=\"#301E4A\" stroke-width=\"5\"><\/path><path d=\"M146.98 172.387H173.532V172.399H176.032C177.7 172.399 179.148 173.82 179.148 175.564V204.616C179.148 206.311 177.748 207.732 176.032 207.732H146.98C145.284 207.732 143.863 206.332 143.863 204.616V175.503C143.863 173.808 145.264 172.387 146.98 172.387Z\" fill=\"#301E4A\" stroke=\"#301E4A\" stroke-width=\"5\"><\/path><path d=\"M146.98 240.053H176.032C177.727 240.053 179.148 241.453 179.148 243.169V272.221C179.148 273.917 177.748 275.338 176.032 275.338H146.98C145.284 275.338 143.863 273.937 143.863 272.221V243.169C143.863 241.474 145.264 240.053 146.98 240.053Z\" fill=\"#301E4A\" stroke=\"#301E4A\" stroke-width=\"5\"><\/path><path d=\"M236.305 172.387H262.857V172.399H265.357C267.059 172.399 268.473 173.806 268.473 175.564V204.616C268.473 206.311 267.073 207.732 265.357 207.732H236.305C234.609 207.732 233.189 206.332 233.189 204.616V175.503C233.189 173.808 234.589 172.387 236.305 172.387Z\" fill=\"#301E4A\" stroke=\"#301E4A\" stroke-width=\"5\"><\/path><\/g><\/g><defs><rect width=\"414\" height=\"400\" fill=\"white\"><\/rect><\/defs><\/svg><\/figure>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Cuisine<\/summary>\n<h2 id=\"h-cuisine\" class=\"wp-block-heading is-style-heading-3\">Cuisine<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nos ressources en mati\u00e8re de comp\u00e9tences en cuisine sont id\u00e9ales pour ceux qui travaillent d\u00e9j\u00e0 dans une cuisine, ou pour former d&#8217;autres \u00e9quipiers afin de les remplacer lorsque le besoin s&#8217;en fait sentir.<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><a href=\"#c74628\" target=\"_self\">\u00cates-vous en s\u00e9curit\u00e9 dans votre cuisine ?<\/a><\/li>\n\n\n\n<li><a href=\"#c74635\" target=\"_self\">\u00c9coresponsabilit\u00e9 en cuisine<\/a><\/li>\n\n\n\n<li><a href=\"#c74642\" target=\"_self\">La brigade<\/a><\/li>\n\n\n\n<li><a href=\"#c92120\" target=\"_self\">Concocter une excellente \u00e9quipe de cuisine<\/a><\/li>\n<\/ul>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"414\" height=\"400\" viewbox=\"0 0 414 400\" fill=\"none\" class=\"wp-image-3601 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M294.9 319.2C294.9 326.9 288.7 333.1 281.2 333.1H140.1C132.6 333.1 126.4 326.9 126.4 319.2V282.4H294.9V319.2ZM291.5 79L288 78.9C283 78.9 277.9 79.4 272.9 80.4C266.6 68.7 257.4 58.8 246.1 51.7C234 44 219.9 40 205.7 40C191.5 40 177.6 44 165.5 51.6C154.3 58.7 145.1 68.5 138.7 80.1C134.3 79.3 129.9 78.9 125.6 78.9C83.3 78.9 49 113.7 49 156.4C49 173.2 54.3 189.2 64.2 202.6C68.7 208.7 74.2 214.1 80.2 218.6C86.3 223.1 93 226.8 100 229.3V319.2C100 341.5 117.9 359.6 140 359.6H281.1C303.1 359.6 321.1 341.4 321.1 319.2V226.2C347.6 213.3 364.5 186.2 364.5 156.4C364.6 114.9 332.2 80.9 291.5 79ZM300.2 205.8H294.8V255.3H126.4V205.8H113.6C91.1 200.1 75.3 179.9 75.3 156.4C75.3 128.3 97.9 105.5 125.6 105.5C131 105.5 136.5 106.4 141.8 108.3L152.6 112L154 112.5L154.5 111.1L158.4 100.2C165.6 80.1 184.6 66.5 205.6 66.5C226.9 66.5 246 80.2 253.1 100.7L257 112.1L257.5 113.6L258.7 113.2L259 113.1L270.3 108.8C276.1 106.6 282.1 105.5 288.1 105.5C315.8 105.5 338.4 128.3 338.4 156.4C338.3 179.8 322.6 200 300.2 205.8ZM253.1 100.7L257 112.1L257.5 113.6L258.7 113.2L253.1 100.7ZM253.1 100.7L257 112.1L257.5 113.6L258.7 113.2L253.1 100.7Z\" fill=\"#301E4A\"><\/path><path d=\"M253.1 100.7C246 80.2 226.9 66.5 205.6 66.5C184.6 66.5 165.6 80.1 158.4 100.2L154.5 111.1L154 112.5L152.6 112L141.8 108.3C136.5 106.4 131 105.5 125.6 105.5C97.9 105.5 75.3 128.3 75.3 156.4C75.3 179.9 91.1 200.1 113.6 205.8H126.4V255.3H294.8V205.8H300.2C322.6 200 338.3 179.8 338.4 156.4C338.4 128.3 315.8 105.5 288.1 105.5C282.1 105.5 276.1 106.6 270.3 108.8L259 113.1L258.7 113.2M253.1 100.7L257 112.1L257.5 113.6L258.7 113.2M253.1 100.7L258.7 113.2M294.9 319.2C294.9 326.9 288.7 333.1 281.2 333.1H140.1C132.6 333.1 126.4 326.9 126.4 319.2V282.4H294.9V319.2ZM291.5 79L288 78.9C283 78.9 277.9 79.4 272.9 80.4C266.6 68.7 257.4 58.8 246.1 51.7C234 44 219.9 40 205.7 40C191.5 40 177.6 44 165.5 51.6C154.3 58.7 145.1 68.5 138.7 80.1C134.3 79.3 129.9 78.9 125.6 78.9C83.3 78.9 49 113.7 49 156.4C49 173.2 54.3 189.2 64.2 202.6C68.7 208.7 74.2 214.1 80.2 218.6C86.3 223.1 93 226.8 100 229.3V319.2C100 341.5 117.9 359.6 140 359.6H281.1C303.1 359.6 321.1 341.4 321.1 319.2V226.2C347.6 213.3 364.5 186.2 364.5 156.4C364.6 114.9 332.2 80.9 291.5 79Z\" stroke=\"#301E4A\" stroke-width=\"3\"><\/path><\/svg><\/figure>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Gestion<\/summary>\n<h2 id=\"h-gestion\" class=\"wp-block-heading is-style-heading-3\">Gestion<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Notre collection de modules de formation sur la gestion des caf\u00e9s et restaurants a \u00e9t\u00e9 cr\u00e9\u00e9e pour former des dirigeants performants. De la gestion des stocks de la cave et du bar \u00e0 la confidentialit\u00e9 des donn\u00e9es, en passant par le droit du travail\u2026 Ces derniers seront bien \u00e9quip\u00e9s pour accomplir l\u2019ensemble de leurs t\u00e2ches quotidiennes.<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><a href=\"#c92403\" target=\"_self\">Repenser l\u2019\u00e9nergie<\/a><\/li>\n\n\n\n<li><a href=\"#c92409\" target=\"_self\">Filmer d&#8217;excellentes interviews en respectant un budget<\/a><\/li>\n\n\n\n<li><a href=\"#c92415\" target=\"_self\">Protection des jeunes travailleurs<\/a><\/li>\n\n\n\n<li><a href=\"#c92421\" target=\"_self\">Gestion des revenus des restaurants<\/a><\/li>\n\n\n\n<li><a href=\"#c92427\" target=\"_self\">Partager des feedbacks pertinents<\/a><\/li>\n\n\n\n<li><a href=\"#c116863\" target=\"_self\">Mener un briefing efficace<\/a><\/li>\n\n\n\n<li><a href=\"#c92433\" target=\"_self\">Anti-esclavage moderne pour les managers<\/a><\/li>\n\n\n\n<li><a href=\"#c116869\" target=\"_self\">R\u00e9ussir sa transition de coll\u00e8gue \u00e0 responsable<\/a><\/li>\n\n\n\n<li><a href=\"#c116881\" target=\"_self\">Comment g\u00e9rer une \u00e9quipe en plein service<\/a><\/li>\n\n\n\n<li><a href=\"#c116875\" target=\"_self\">Piloter un service avec efficacit\u00e9<\/a><\/li>\n\n\n\n<li><a href=\"#c117703\" target=\"_self\">Ma\u00eetriser la prise de d\u00e9cision<\/a><\/li>\n<\/ul>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"414\" height=\"400\" viewbox=\"0 0 414 400\" fill=\"none\" class=\"wp-image-3649 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><g clip-path=\"url(#clip0_7533_299706)\"><mask id=\"mask0_7533_299706\"><path d=\"M414 0H0V400H414V0Z\" fill=\"white\"><\/path><\/mask><g mask=\"url(#mask0_7533_299706)\"><path d=\"M115.299 329.4V330.1C114.999 332.4 112.999 334.2 110.599 334.2H74.7992C72.1992 334.2 70.0992 332 70.0992 329.5V293.4C70.0992 290.8 72.2992 288.7 74.7992 288.7H110.599C113.199 288.7 115.299 290.9 115.299 293.4V329.4ZM115.099 137C104.099 137 95.0992 128.1 95.0992 117.1V89.1C95.0992 78.1 104.099 69.2 114.999 69.2H300.199C311.199 69.2 320.099 78.2 320.099 89.1V117.1C320.099 128.1 311.099 137 300.199 137H115.099ZM223.399 289.1C225.999 289.1 228.099 291.3 228.099 293.8V329.9C228.099 332.5 225.899 334.6 223.399 334.6H187.599C184.999 334.6 182.899 332.4 182.899 329.9V293.8C182.899 291.2 185.099 289.1 187.599 289.1H223.399ZM343.899 329.4C343.899 332 341.699 334.1 339.199 334.1H303.399C300.799 334.1 298.699 331.9 298.699 329.4V293.3C298.699 290.7 300.899 288.6 303.399 288.6H339.199C341.799 288.6 343.899 290.8 343.899 293.3V329.4ZM340.199 267.3H336.699V261C336.699 228.6 310.299 202.1 277.799 202.1H218.099V162.2H300.299C325.099 162.2 345.399 142 345.399 117.1V89.1C345.399 64.2 325.199 44 300.299 44H115.099C90.1992 44 69.9992 64.2 69.9992 89.1V117.1C69.9992 141.9 90.1992 162.2 115.099 162.2H192.899V202.1H137.399C104.999 202.1 78.4992 228.5 78.4992 261V267.2H74.6992C60.2992 267.2 48.6992 278.9 48.6992 293.2V329.3C48.6992 343.7 60.3992 355.3 74.6992 355.3H110.499C124.899 355.3 136.499 343.6 136.499 329.3V293.2C136.499 278.8 124.799 267.2 110.499 267.2H103.699V261C103.699 242.4 118.799 227.3 137.399 227.3H192.899V267.8H187.599C173.199 267.8 161.499 279.5 161.499 293.8V330C161.499 344.4 173.199 356.1 187.599 356.1H223.399C237.799 356.1 249.399 344.4 249.399 330V293.9C249.399 279.5 237.699 267.9 223.399 267.9H218.099V227.4H277.899C296.499 227.4 311.599 242.5 311.599 261.1V267.4H303.499C289.099 267.4 277.499 279.1 277.499 293.4V329.5C277.499 343.9 289.199 355.5 303.499 355.5H339.299C353.699 355.5 365.299 343.8 365.299 329.5V293.4C365.199 279.2 354.099 267.8 340.199 267.3Z\" fill=\"#301E4A\" stroke=\"#301E4A\" stroke-width=\"2\"><\/path><\/g><\/g><defs><rect width=\"414\" height=\"400\" fill=\"white\"><\/rect><\/defs><\/svg><\/figure>\n<\/details>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"h-service-0\" class=\"wp-block-heading is-style-heading-3\">Service<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74522\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-conseils-et-astuces-pour-assurer-au-bar\" class=\"wp-block-heading is-style-heading-4\">Conseils et astuces pour assurer au bar !<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Votre \u00e9quipe au bar fournit-elle toujours une prestation impeccable ? Cette courte ressource est parfaite pour les nouvelles recrues charg\u00e9es du bar ou pour les employ\u00e9s qui souhaitent am\u00e9liorer leurs comp\u00e9tences en mati\u00e8re de service. Les apprenants aideront Sasha, la nouvelle barmaid, \u00e0 prendre des d\u00e9cisions \u00e9clair\u00e9es pour que le bar soit bien approvisionn\u00e9 et fonctionnel, tout en veillant \u00e0 ce que les clients soient satisfaits. En appliquant ces bonnes pratiques, votre \u00e9quipe garantira une gestion optimale du bar et la satisfaction des clients.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dur\u00e9e estim\u00e9e du cours : 10 minutes<\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Appliquer le syst\u00e8me des cinq priorit\u00e9s pour les t\u00e2ches essentielles<\/li>\n\n\n\n<li>Utiliser des techniques qui garantissent un service efficace<\/li>\n\n\n\n<li>Adapter l&#8217;ordre de service pour am\u00e9liorer le service client<br>&nbsp;<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"790\" height=\"539\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/The_Bartender_new1.png\" alt=\"\" class=\"wp-image-3650\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/The_Bartender_new1.png 790w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/The_Bartender_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/The_Bartender_new1-768x524.png 768w\" sizes=\"auto, (max-width: 790px) 100vw, 790px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74557\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"790\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Service_that_Sells_new1.png\" alt=\"\" class=\"wp-image-3651\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Service_that_Sells_new1.png 790w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Service_that_Sells_new1-300x204.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Service_that_Sells_new1-768x523.png 768w\" sizes=\"auto, (max-width: 790px) 100vw, 790px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-un-service-qui-booste-vos-ventes\" class=\"wp-block-heading is-style-heading-4\">Un service qui booste vos ventes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vos \u00e9quipes offrent peut-\u00eatre un excellent service, mais sont-elles toujours focalis\u00e9es sur l&#8217;augmentation des ventes ? \u00c0 travers des exemples authentiques, les apprenants s&#8217;entra\u00eeneront \u00e0 pr\u00e9senter un argumentaire de vente impeccable, depuis l&#8217;adoption de la bonne approche jusqu&#8217;\u00e0 la conclusion de la vente ! Cette ressource les aidera \u00e0 se concentrer sur les ventes tout en offrant une exp\u00e9rience client exceptionnelle. Ils mettront en pratique les comp\u00e9tences et techniques essentielles pour r\u00e9aliser des ventes efficaces et proactives. Id\u00e9al pour toutes les \u00e9quipes d&#8217;accueil.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Adopter une approche strat\u00e9gique de vente<\/span><\/li>\n\n\n\n<li><span>Communiquer efficacement pour vendre<\/span><\/li>\n\n\n\n<li><span>Utiliser des techniques de vente efficaces : vente incitative et vente suggestive<\/span><\/li>\n\n\n\n<li><span>G\u00e9rer les objections et finaliser la vente<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-3613\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74564\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-nos-astuces-pour-un-service-optimal\" class=\"wp-block-heading is-style-heading-4\">Nos astuces pour un service optimal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vous souhaitez transformer vos nouvelles recrues en superstars du service ? Id\u00e9al pour les serveurs inexp\u00e9riment\u00e9s, ce petit guide leur fournira des \u00e9l\u00e9ments cl\u00e9s pour impressionner leurs clients. \u00c0 travers diff\u00e9rents sc\u00e9narios, ils guideront Elisa, une des nouvelles recrues du restaurant La Belle Table : ils devront faire preuve de proactivit\u00e9 et de professionnalisme \u00e0 chaque \u00e9tape du service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dur\u00e9e estim\u00e9e du cours : 10 minutes<\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Pr\u00e9senter les caract\u00e9ristiques cl\u00e9s du m\u00e9tier de serveur.<\/li>\n\n\n\n<li>Communiquer de mani\u00e8re positive et professionnelle avec les clients, pendant toute la dur\u00e9e du service.<\/li>\n\n\n\n<li>D\u00e9crire avec pr\u00e9cision le menu aux clients et leur faire des recommandations personnalis\u00e9es.<\/li>\n\n\n\n<li>\u00catre \u00e0 disposition des clients afin de d\u00e9tecter et de traiter les probl\u00e8mes de mani\u00e8re proactive.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"790\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/The_Waiter_new1.png\" alt=\"\" class=\"wp-image-3652\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/The_Waiter_new1.png 790w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/The_Waiter_new1-300x204.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/The_Waiter_new1-768x523.png 768w\" sizes=\"auto, (max-width: 790px) 100vw, 790px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74571\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"789\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Which_Wine_new1.png\" alt=\"\" class=\"wp-image-3653\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Which_Wine_new1.png 789w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Which_Wine_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Which_Wine_new1-768x524.png 768w\" sizes=\"auto, (max-width: 789px) 100vw, 789px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-quel-vin-choisir\" class=\"wp-block-heading is-style-heading-4\">Quel vin choisir ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource fournit les fondamentaux indispensables pour permettre aux \u00e9quipes en salle, bar ou r\u00e9ception de recommander un vin avec confiance. Elle couvre les bases du vocabulaire \u0153nologique, les principaux c\u00e9pages internationaux et les principes essentiels des accords mets-vins.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pragmatique et accessible, ce module aide les \u00e9quipes \u00e0 am\u00e9liorer leurs recommandations, \u00e0 r\u00e9pondre aux questions fr\u00e9quentes (notamment sur la sucrosit\u00e9) et \u00e0 identifier les d\u00e9fauts courants du vin afin de g\u00e9rer les situations avec professionnalisme.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>D\u00e9crire un vin et comprendre ses caract\u00e9ristiques cl\u00e9s (ar\u00f4mes, acidit\u00e9, tanins, alcool)<\/span><\/li>\n\n\n\n<li><span>Conseiller et r\u00e9aliser des accords mets-vins pertinents<\/span><\/li>\n\n\n\n<li><span>R\u00e9pondre aux questions fr\u00e9quentes des clients (sec vs fruit\u00e9)<\/span><\/li>\n\n\n\n<li><span>Identifier et g\u00e9rer les d\u00e9fauts courants du vin<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c104066\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-un-service-client-exceptionnel\" class=\"wp-block-heading is-style-heading-4\">Un service client exceptionnel<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le service fourni par vos \u00e9quipes a un fort impact sur votre client\u00e8le. De la premi\u00e8re impression en passant par la gestion des r\u00e9clamations&#8230; \u00c0 l&#8217;aide d&#8217;exemples concrets, les apprenants s&#8217;exerceront \u00e0 offrir aux clients une exp\u00e9rience inoubliable ! Cette ressource aidera les apprenants \u00e0 d\u00e9passer les besoins et les attentes des diff\u00e9rents types de clients, afin de fournir un service exceptionnel dans votre \u00e9tablissement. Parfait pour toutes les \u00e9quipes d&#8217;accueil.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Cr\u00e9er une atmosph\u00e8re unique pour les clients<\/span><\/li>\n\n\n\n<li><span>Prendre soin des clients et adapter leur exp\u00e9rience<\/span><\/li>\n\n\n\n<li><span>R\u00e9soudre les plaintes et d\u00e9passer les attentes<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Outstanding_Guest_Service.png\" alt=\"\" class=\"wp-image-3654\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Outstanding_Guest_Service.png 800w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Outstanding_Guest_Service-300x206.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Outstanding_Guest_Service-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c113097\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/PracticalSkillsGuests_CourseCatalogue.png\" alt=\"\" class=\"wp-image-3655\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/PracticalSkillsGuests_CourseCatalogue.png 800w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/PracticalSkillsGuests_CourseCatalogue-300x206.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/PracticalSkillsGuests_CourseCatalogue-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-l-experience-client-au-coeur-des-attentes\" class=\"wp-block-heading is-style-heading-4\">L\u2019exp\u00e9rience client au c\u0153ur des attentes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vos \u00e9quipes savent-elles rep\u00e9rer les besoins des client\u00b7e\u00b7s avant m\u00eame qu\u2019ils ne les expriment ?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce module pratique aide les \u00e9quipes en salle \u00e0 d\u00e9velopper les bons r\u00e9flexes pour mieux anticiper les attentes des client\u00b7e\u00b7s et r\u00e9agir de fa\u00e7on adapt\u00e9e, au bon moment. Gr\u00e2ce \u00e0 des activit\u00e9s interactives avec retours personnalis\u00e9s, les participant\u00b7e\u00b7s apprendront \u00e0 lire la situation, \u00e0 rep\u00e9rer les signaux les plus courants et \u00e0 ajuster leur attitude selon le contexte, afin d\u2019offrir une exp\u00e9rience client plus fluide et plus personnalis\u00e9e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Rep\u00e9rer les signaux \u00e0 travers l\u2019attitude, le comportement et les r\u00e9actions des client\u00b7e\u00b7s.<\/span><\/li>\n\n\n\n<li><span>Savoir quand intervenir ou, au contraire, laisser de l\u2019espace.<\/span><\/li>\n\n\n\n<li><span>Adapter sa posture et son approche aux besoins de chaque client\u00b7e.<\/span><\/li>\n\n\n\n<li><span>R\u00e9agir au bon moment pour assurer un service plus fluide.<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c113104\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-remplacement-d-un-fut\" class=\"wp-block-heading is-style-heading-4\">Remplacement d&#8217;un f\u00fbt<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le service fourni par vos \u00e9quipes a un fort impact sur votre client\u00e8le. De la premi\u00e8re impression en passant par la gestion des r\u00e9clamations&#8230; \u00c0 l&#8217;aide d&#8217;exemples concrets, les apprenants s&#8217;exerceront \u00e0 offrir aux clients une exp\u00e9rience inoubliable ! Cette ressource aidera les apprenants \u00e0 d\u00e9passer les besoins et les attentes des diff\u00e9rents types de clients, afin de fournir un service exceptionnel dans votre \u00e9tablissement. Parfait pour toutes les \u00e9quipes d&#8217;accueil.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dur\u00e9e estim\u00e9e du cours : 10 minutes<\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Cr\u00e9er une atmosph\u00e8re unique pour les clients<\/span><\/li>\n\n\n\n<li><span>Prendre soin des clients et adapter leur exp\u00e9rience<\/span><\/li>\n\n\n\n<li><span>R\u00e9soudre les plaintes et d\u00e9passer les attentes<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/PracticalSkillsKeg_CourseCatalogue.png\" alt=\"\" class=\"wp-image-3656\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/PracticalSkillsKeg_CourseCatalogue.png 800w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/PracticalSkillsKeg_CourseCatalogue-300x206.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/PracticalSkillsKeg_CourseCatalogue-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c113110\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/PracticalSkillsID_CourseCatalogue.png\" alt=\"\" class=\"wp-image-3657\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/PracticalSkillsID_CourseCatalogue.png 800w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/PracticalSkillsID_CourseCatalogue-300x206.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/PracticalSkillsID_CourseCatalogue-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-verifier-l-age-pour-la-vente-d-alcool\" class=\"wp-block-heading is-style-heading-4\">V\u00e9rifier l\u2019\u00e2ge pour la vente d\u2019alcool<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vos \u00e9quipes sont-elles \u00e0 l\u2019aise pour v\u00e9rifier une pi\u00e8ce d\u2019identit\u00e9 et refuser une vente d\u2019alcool quand la situation l\u2019exige ?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Orient\u00e9 pratique, ce module aide \u00e0 d\u00e9velopper les bons r\u00e9flexes pour prendre rapidement des d\u00e9cisions s\u00fbres au moment de servir de l\u2019alcool. \u00c0 travers des activit\u00e9s interactives avec retours personnalis\u00e9s, les participant\u00b7e\u00b7sparticipants apprendront \u00e0 rep\u00e9rer les situations o\u00f9 une pi\u00e8ce d\u2019identit\u00e9 est n\u00e9cessaire, \u00e0 contr\u00f4ler correctement les documents pr\u00e9sent\u00e9s et \u00e0 r\u00e9agir avec professionnalisme lorsqu\u2019un document para\u00eet douteux. Ce module s\u2019adresse \u00e0 tout\u00b7e membre de l\u2019\u00e9quipe amen\u00e9\u00b7e \u00e0 vendre de l\u2019alcool et souhaitant prot\u00e9ger les client\u00b7e\u00b7sclients, ses coll\u00e8gues et l\u2019\u00e9tablissement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Rep\u00e9rer les situations o\u00f9 il faut demander une pi\u00e8ce d\u2019identit\u00e9<\/span><\/li>\n\n\n\n<li><span>Identifier les justificatifs d\u2019\u00e2ge valides et les \u00e9l\u00e9ments \u00e0 v\u00e9rifier<\/span><\/li>\n\n\n\n<li><span>Refuser la vente d\u2019alcool de mani\u00e8re claire et professionnelle lorsque c\u2019est n\u00e9cessaire<\/span><\/li>\n\n\n\n<li><span>Appliquer les principes du service responsable pour prot\u00e9ger l\u2019\u00e9tablissement<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c113117\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-conseiller-sans-forcer-la-vente\" class=\"wp-block-heading is-style-heading-4\">Conseiller sans forcer la vente<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vos \u00e9quipes sont-elles \u00e0 l\u2019aise lorsqu\u2019il s\u2019agit de faire des recommandations de mani\u00e8re naturelle ? Ax\u00e9 sur les comp\u00e9tences pratiques, ce module aide les \u00e9quipes \u00e0 rep\u00e9rer les occasions de d\u00e9velopper les ventes tout en am\u00e9liorant l\u2019exp\u00e9rience client. Gr\u00e2ce \u00e0 des activit\u00e9s interactives avec retours personnalis\u00e9s, il permet de renforcer les comp\u00e9tences en vente et de faire des recommandations avec assurance. Ce module s\u2019adresse \u00e0 toutes les \u00e9quipes en salle amen\u00e9es \u00e0 conseiller des plats et des boissons.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dur\u00e9e estim\u00e9e du cours : 10 minutes<\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Rep\u00e9rer les opportunit\u00e9s de d\u00e9velopper les ventes en identifiant les signaux envoy\u00e9s par les client\u00b7e\u00b7s pendant le service.<\/span><\/li>\n\n\n\n<li><span>Faire des recommandations centr\u00e9es sur les besoins des client\u00b7e\u00b7s.<\/span><\/li>\n\n\n\n<li><span>Utiliser les techniques de vente incitative, vente suggestive et vente crois\u00e9e.<\/span><\/li>\n\n\n\n<li><span>Adapter son ton et son approche aux besoins et aux pr\u00e9f\u00e9rences de chaque client\u00b7e.<\/span><\/li>\n\n\n\n<li><span>R\u00e9agir avec professionnalisme lorsqu\u2019un\u00b7e client\u00b7e d\u00e9cline une suggestion, tout en pr\u00e9servant une exp\u00e9rience positive.<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/PracticalSkillsSelling_CourseCatalogue.png\" alt=\"\" class=\"wp-image-3658\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/PracticalSkillsSelling_CourseCatalogue.png 800w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/PracticalSkillsSelling_CourseCatalogue-300x206.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/PracticalSkillsSelling_CourseCatalogue-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"#top\">\u21e7 Retourner en haut&nbsp;\u21e7&nbsp;<\/a><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"h-hotellerie-0\" class=\"wp-block-heading is-style-heading-3\">H\u00f4tellerie<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74582\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-anti-esclavage-modern\" class=\"wp-block-heading is-style-heading-4\">Anti-esclavage modern<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019esclavage moderne et la traite d\u2019\u00eatres humains constituent un risque r\u00e9el, tant sur le plan humain que juridique et r\u00e9putationnel. La sensibilisation de l\u2019ensemble des \u00e9quipes est essentielle pour pr\u00e9venir, d\u00e9tecter et signaler toute situation suspecte.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource permet \u00e0 tous les \u00e9quipes de comprendre ce qu\u2019est l\u2019esclavage moderne et la traite d\u2019\u00eatres humains, d\u2019identifier les indicateurs potentiels au sein de leur environnement de travail et d\u2019adopter les bonnes pratiques de signalement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Comprendre l\u2019esclavage moderne et son impact sur l\u2019industrie h\u00f4teli\u00e8re&nbsp;<\/span><\/li>\n\n\n\n<li><span>Identifier les signes d\u2019exploitation au sein des \u00e9quipes<\/span><\/li>\n\n\n\n<li><span>Adopter les bonnes pratiques de pr\u00e9vention et de vigilance<\/span><\/li>\n\n\n\n<li><span>Savoir comment et \u00e0 qui signaler une suspicion<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"789\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Anti_Modern_Slavery_new1.png\" alt=\"\" class=\"wp-image-3659\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Anti_Modern_Slavery_new1.png 789w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Anti_Modern_Slavery_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Anti_Modern_Slavery_new1-768x524.png 768w\" sizes=\"auto, (max-width: 789px) 100vw, 789px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74589\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"789\" height=\"539\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/The_Housekeeper_new1.png\" alt=\"\" class=\"wp-image-3660\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/The_Housekeeper_new1.png 789w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/The_Housekeeper_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/The_Housekeeper_new1-768x525.png 768w\" sizes=\"auto, (max-width: 789px) 100vw, 789px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-astuces-pour-un-entretien-menager-optimal\" class=\"wp-block-heading is-style-heading-4\">Astuces pour un entretien m\u00e9nager optimal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dans le secteur h\u00f4telier, la performance du service d\u2019entretien m\u00e9nager influence directement la satisfaction client, la r\u00e9putation de l\u2019\u00e9tablissement et l\u2019efficacit\u00e9 op\u00e9rationnelle.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource dynamique aide les \u00e9quipes \u00e0 renforcer leurs comp\u00e9tences terrain en combinant organisation, communication interservices et gestion proactive des impr\u00e9vus. \u00c0 travers des sc\u00e9narios immersifs inspir\u00e9s du quotidien h\u00f4telier, les apprenants d\u00e9veloppent des m\u00e9thodes concr\u00e8tes pour travailler plus efficacement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce module propose des conseils pratiques, des \u201chacks\u201d op\u00e9rationnels et des mises en situation favorisant l\u2019apprentissage actif.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dur\u00e9e estim\u00e9e du cours : 10 minutes<\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Optimiser la communication entre entretien m\u00e9nager, r\u00e9ception et maintenance<\/span><\/li>\n\n\n\n<li><span>Prioriser efficacement les t\u00e2ches en p\u00e9riode de forte activit\u00e9<\/span><\/li>\n\n\n\n<li><span>G\u00e9rer les demandes et r\u00e9clamations clients avec professionnalisme<\/span><\/li>\n\n\n\n<li><span>R\u00e9soudre les probl\u00e8mes courants (retards, p\u00e9nuries, situations d\u00e9licates)<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource renforce les comp\u00e9tences op\u00e9rationnelles essentielles en entretien m\u00e9nager en h\u00f4tellerie.<\/p>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74596\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-nos-astuces-pour-un-excellent-service-de-reception\" class=\"wp-block-heading is-style-heading-4\">Nos astuces pour un excellent service de r\u00e9ception<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La r\u00e9ception est le premier et le dernier point de contact avec le client. Elle fa\u00e7onne durablement l\u2019image de l\u2019\u00e9tablissement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource courte et dynamique permet aux nouveaux r\u00e9ceptionnistes d\u2019acqu\u00e9rir les fondamentaux du poste et de comprendre leur r\u00f4le cl\u00e9 dans l\u2019exp\u00e9rience client. \u00c0 travers des sc\u00e9narios r\u00e9alistes, les apprenants accompagnent Alvaro dans sa prise de poste et d\u00e9veloppent les r\u00e9flexes essentiels pour g\u00e9rer la r\u00e9ception avec professionnalisme et assurance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Con\u00e7u comme un module pratique et accessible, cette ressource constitue un excellent outil d\u2019int\u00e9gration ou de remise \u00e0 niveau.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dur\u00e9e estim\u00e9e du cours : 10 minutes<\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Comprendre le r\u00f4le strat\u00e9gique de la r\u00e9ception dans l\u2019exp\u00e9rience client<\/span><\/li>\n\n\n\n<li><span>Communiquer avec chaleur, clart\u00e9 et professionnalisme<\/span><\/li>\n\n\n\n<li><span>Organiser efficacement r\u00e9servations, check-in et check-out<\/span><\/li>\n\n\n\n<li><span>Collaborer avec les diff\u00e9rents services pour r\u00e9soudre les demandes clients<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource couvre les bases du r\u00f4le de r\u00e9ceptionniste et ne remplace pas une formation technique sp\u00e9cifique aux syst\u00e8mes h\u00f4teliers internes.<\/p>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"789\" height=\"539\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/The_Receptionist_new1.png\" alt=\"\" class=\"wp-image-3661\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/The_Receptionist_new1.png 789w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/The_Receptionist_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/The_Receptionist_new1-768x525.png 768w\" sizes=\"auto, (max-width: 789px) 100vw, 789px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74603\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"789\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Sustainability_in_Hotels_new1.png\" alt=\"\" class=\"wp-image-3662\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Sustainability_in_Hotels_new1.png 789w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Sustainability_in_Hotels_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Sustainability_in_Hotels_new1-768x524.png 768w\" sizes=\"auto, (max-width: 789px) 100vw, 789px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-l-hotellerie-durable\" class=\"wp-block-heading is-style-heading-4\">L&#8217;H\u00f4tellerie durable<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les \u00e9tablissements h\u00f4teliers ont un impact significatif sur l\u2019environnement et leur communaut\u00e9 locale. Int\u00e9grer des pratiques durables n\u2019est plus une option : c\u2019est un levier strat\u00e9gique pour la r\u00e9putation, la performance et l\u2019engagement des \u00e9quipes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource propose des solutions concr\u00e8tes et imm\u00e9diatement applicables pour renforcer la durabilit\u00e9 au sein de l\u2019h\u00f4tel. Inspir\u00e9e des Objectifs de D\u00e9veloppement Durable des Nations Unies (ODD), des crit\u00e8res Green Key et des standards internationaux du tourisme durable (Green Globe), elle sensibilise les \u00e9quipes aux enjeux cl\u00e9s tout en restant pratique et op\u00e9rationnelle.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Comprendre les piliers de la durabilit\u00e9 en h\u00f4tellerie (environnement, social, communaut\u00e9)<\/span><\/li>\n\n\n\n<li><span>Identifier des actions concr\u00e8tes applicables \u00e0 tous les postes<\/span><\/li>\n\n\n\n<li><span>R\u00e9duire l\u2019impact environnemental (\u00e9nergie, eau, d\u00e9chets)<\/span><\/li>\n\n\n\n<li><span>Contribuer au bien-\u00eatre des \u00e9quipes et au soutien de la communaut\u00e9 locale<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74610\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-creer-des-experiences-exceptionnelles-pour-vos-clients\" class=\"wp-block-heading is-style-heading-4\">Cr\u00e9er des exp\u00e9riences exceptionnelles pour vos clients<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour offrir aux clients une exp\u00e9rience exceptionnelle, votre qualit\u00e9 de service doit \u00eatre irr\u00e9prochable. Votre personnel doit identifier et r\u00e9pondre aux attentes de vos clients, afin que ces derniers passent un excellent s\u00e9jour, qu&#8217;ils laissent des avis positifs et qu&#8217;ils reviennent dans votre \u00e9tablissement. En se basant sur des sc\u00e9narios r\u00e9alistes, cette formation montre aux apprenants \u00e0 quoi ressemble un excellent service \u00e0 la client\u00e8le, avec n&#8217;importe quel client, dans n&#8217;importe quel h\u00f4tel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Les actions et comportements cl\u00e9s qui contribuent \u00e0 offrir une excellente exp\u00e9rience aux clients.<\/li>\n\n\n\n<li>Conseils et exemples de service irr\u00e9prochable, adapt\u00e9 aux diff\u00e9rents types de clients.<\/li>\n\n\n\n<li>Conseils pour g\u00e9rer les r\u00e9clamations.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-3613\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"789\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Creating_Great_Guest_Experiences_new1.png\" alt=\"\" class=\"wp-image-3663\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Creating_Great_Guest_Experiences_new1.png 789w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Creating_Great_Guest_Experiences_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Creating_Great_Guest_Experiences_new1-768x524.png 768w\" sizes=\"auto, (max-width: 789px) 100vw, 789px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74617\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Event_Planning_for_Hotels_new1.png\" alt=\"\" class=\"wp-image-3664\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Event_Planning_for_Hotels_new1.png 788w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Event_Planning_for_Hotels_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Event_Planning_for_Hotels_new1-768x524.png 768w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-organisation-d-evenements-en-hotellerie\" class=\"wp-block-heading is-style-heading-4\">Organisation d&#8217;\u00e9v\u00e8nements en h\u00f4tellerie<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les \u00e9v\u00e9nements repr\u00e9sentent un levier strat\u00e9gique majeur pour accro\u00eetre la notori\u00e9t\u00e9, diversifier les revenus et fid\u00e9liser la client\u00e8le d\u2019un \u00e9tablissement h\u00f4telier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource s\u2019adresse aux chefs d\u2019\u00e9quipe, managers et responsables souhaitant structurer et professionnaliser leur approche \u00e9v\u00e9nementielle. Elle met en lumi\u00e8re les b\u00e9n\u00e9fices commerciaux des \u00e9v\u00e9nements et fournit des techniques concr\u00e8tes pour planifier, coordonner et \u00e9valuer efficacement chaque projet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Identifier les opportunit\u00e9s et b\u00e9n\u00e9fices strat\u00e9giques des \u00e9v\u00e9nements<\/span><\/li>\n\n\n\n<li><span>Planifier efficacement&nbsp;<\/span><\/li>\n\n\n\n<li><span>Coordonner les \u00e9quipes et assurer une ex\u00e9cution fluide le jour J<\/span><\/li>\n\n\n\n<li><span>\u00c9valuer la performance et capitaliser sur le succ\u00e8s de l\u2019\u00e9v\u00e9nement<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92090\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-quatre-etapes-pour-ameliorer-le-recrutement-du-personnel-dans-le-secteur-de-l-hotellerie\" class=\"wp-block-heading is-style-heading-4\">Quatre \u00e9tapes pour am\u00e9liorer le recrutement du personnel dans le secteur de l&#8217;h\u00f4tellerie<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le recrutement peut repr\u00e9senter un d\u00e9fi constant pour les h\u00f4tels. M\u00eame sans p\u00e9nurie de personnel, il peut s&#8217;av\u00e9rer difficile de trouver des candidats ad\u00e9quats. Que pouvez-vous donc mettre en \u0153uvre pour attirer des talents de qualit\u00e9 qui restent durablement au sein de votre \u00e9tablissement ? Avec un processus de recrutement en quatre \u00e9tapes, cette courte ressource vous aidera \u00e0 identifier, attirer puis embaucher les bonnes personnes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Quatre \u00e9tapes pour am\u00e9liorer votre recrutement.<\/li>\n\n\n\n<li>Conseils pour attirer, mener un entretien et s\u00e9lectionner les bons talents.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-3613\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"791\" height=\"539\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Four_Steps_to_Better_Hotel_Recruitment_new1.png\" alt=\"\" class=\"wp-image-3665\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Four_Steps_to_Better_Hotel_Recruitment_new1.png 791w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Four_Steps_to_Better_Hotel_Recruitment_new1-300x204.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Four_Steps_to_Better_Hotel_Recruitment_new1-768x523.png 768w\" sizes=\"auto, (max-width: 791px) 100vw, 791px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92096\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"792\" height=\"540\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Five_Essentials_for_Retaining_Hotel_Talent_new1.png\" alt=\"\" class=\"wp-image-3666\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Five_Essentials_for_Retaining_Hotel_Talent_new1.png 792w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Five_Essentials_for_Retaining_Hotel_Talent_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Five_Essentials_for_Retaining_Hotel_Talent_new1-768x524.png 768w\" sizes=\"auto, (max-width: 792px) 100vw, 792px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-cinq-elements-essentiels-pour-retenir-les-talents-dans-le-secteur-de-l-hotellerie\" class=\"wp-block-heading is-style-heading-4\">Cinq \u00e9l\u00e9ments essentiels pour retenir les talents dans le secteur de l&#8217;h\u00f4tellerie<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Une forte rotation du personnel peut vous imposer de fortes contraintes, ainsi qu&#8217;\u00e0 votre \u00e9quipe et \u00e0 votre h\u00f4tel. D&#8217;autre part, la r\u00e9tention du personnel vous fera gagner du temps, de l&#8217;argent et facilitera le contentement des clients. Alors, comment pouvez-vous am\u00e9liorer la r\u00e9tention de vos talents \u00e0 long terme ? Cette courte ressource regorge de conseils pratiques pour vous aider \u00e0 garder votre personnel plus longtemps.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Cinq domaines importants pour la r\u00e9tention du personnel.<\/li>\n\n\n\n<li>Conseils concernant l&#8217;int\u00e9gration, le d\u00e9veloppement professionnel, l&#8217;engagement des employ\u00e9s et la culture d&#8217;\u00e9quipe.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-3613\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92102\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-anti-esclavage-moderne-pour-les-managers\" class=\"wp-block-heading is-style-heading-4\">Anti-esclavage moderne pour les managers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cates-vous pr\u00e9par\u00e9.e \u00e0 g\u00e9rer une situation d\u2019exploitation abusive de la part de vos convives,&nbsp;coll\u00e8gues ou fournisseurs ? En tant que manager, que feriez-vous pour y mettre fin ? \u00c0 l&#8217;aide de t\u00e9moignages directs, cette ressource d\u00e9finit et pr\u00e9sente l&#8217;esclavage moderne&nbsp;sous toutes ses formes. Elle explique en quoi l&#8217;h\u00f4tellerie-restauration peut \u00eatre un&nbsp;environnement propice aux abus, et comment vous pouvez les rep\u00e9rer et y mettre fin.&nbsp;Des activit\u00e9s pratiques vous donneront les connaissances et les comp\u00e9tences n\u00e9cessaires&nbsp;pour \u00e9radiquer ce type d&#8217;abus.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Comprendre l\u2019esclavage moderne et son impact sur l\u2019industrie h\u00f4teli\u00e8re&nbsp;<\/span><\/li>\n\n\n\n<li><span>Identifier les signes d\u2019exploitation et les risques dans la cha\u00eene d\u2019approvisionnement<\/span><\/li>\n\n\n\n<li><span>Mettre en place des mesures pr\u00e9ventives et une culture de signalement<\/span><\/li>\n\n\n\n<li><span>Conna\u00eetre les obligations de d\u00e9claration et le r\u00f4le d\u2019une d\u00e9claration anti-esclavage<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"793\" height=\"541\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Anti_Modern_Slavery_for_Managers_new1.png\" alt=\"\" class=\"wp-image-3667\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Anti_Modern_Slavery_for_Managers_new1.png 793w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Anti_Modern_Slavery_for_Managers_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Anti_Modern_Slavery_for_Managers_new1-768x524.png 768w\" sizes=\"auto, (max-width: 793px) 100vw, 793px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"#top\">\u21e7 Retourner en haut&nbsp;\u21e7&nbsp;<\/a><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"h-cuisine-0\" class=\"wp-block-heading is-style-heading-3\">Cuisine<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74628\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-etes-vous-en-securite-dans-votre-cuisine\" class=\"wp-block-heading is-style-heading-4\">\u00cates-vous en s\u00e9curit\u00e9 dans votre cuisine ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La cuisine peut \u00eatre un endroit dangereux et les erreurs ou les oublis peuvent \u00eatre lourds de cons\u00e9quences pour votre \u00e9quipe, votre restaurant et vos h\u00f4tes. Il est donc essentiel que tous les membres de l&#8217;\u00e9quipe de cuisine suivent les protocoles de s\u00e9curit\u00e9 en permanence. Cette courte ressource contient de pr\u00e9cieux conseils pour les nouveaux employ\u00e9s et constitue une piq\u00fbre de rappel int\u00e9ressante pour les membres plus exp\u00e9riment\u00e9s de l&#8217;\u00e9quipe.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Les erreurs courantes qui peuvent causer des probl\u00e8mes de s\u00e9curit\u00e9 dans les cuisines professionnelles.<\/li>\n\n\n\n<li>Des conseils sur la fa\u00e7on de minimiser les risques de dangers.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-3613\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"789\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/How_Safe_are_You_in_Your_Kitchen_new1.png\" alt=\"\" class=\"wp-image-3668\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/How_Safe_are_You_in_Your_Kitchen_new1.png 789w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/How_Safe_are_You_in_Your_Kitchen_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/How_Safe_are_You_in_Your_Kitchen_new1-768x524.png 768w\" sizes=\"auto, (max-width: 789px) 100vw, 789px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74635\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Sustainability_in_the_Kitchen_new1.png\" alt=\"\" class=\"wp-image-3669\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Sustainability_in_the_Kitchen_new1.png 788w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Sustainability_in_the_Kitchen_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Sustainability_in_the_Kitchen_new1-768x524.png 768w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-ecoresponsabilite-en-cuisine\" class=\"wp-block-heading is-style-heading-4\">\u00c9coresponsabilit\u00e9 en cuisine<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La pr\u00e9paration et la consommation des aliments peuvent avoir un impact important sur l&#8217;environnement, en particulier dans la cuisine. Votre \u00e9quipe fait-elle tout ce qu&#8217;elle peut pour \u00eatre aussi durable que possible ? Conform\u00e9ment aux objectifs de d\u00e9veloppement durable (ODD) des Nations unies et aux conseils de la Sustainable Restaurant Association, cette ressource pr\u00e9sente un certain nombre de mesures simples permettant \u00e0 votre personnel de cuisine d&#8217;am\u00e9liorer son impact sur l&#8217;environnement dans son travail quotidien.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Les domaines cl\u00e9s pour aider les cuisines \u00e0 \u00eatre plus durables, comme la r\u00e9duction du gaspillage alimentaire et de la consommation d&#8217;\u00e9nergie.<\/li>\n\n\n\n<li>Des actions quotidiennes que le personnel de cuisine peut mettre en \u0153uvre dans le cadre de son r\u00f4le.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-3613\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74642\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-la-brigade\" class=\"wp-block-heading is-style-heading-4\">La brigade<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette courte ressource interactive permet \u00e0 chaque membre de votre nouvelle \u00e9quipe de cuisine de comprendre sa fonction, afin que chacun puisse fonctionner de fa\u00e7on coordonn\u00e9e. Votre \u00e9quipe d\u00e9couvrira les diff\u00e9rents postes dans la cuisine et le r\u00f4le de chaque membre de l&#8217;\u00e9quipe.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>La structure d&#8217;une \u00e9quipe de cuisine.<\/li>\n\n\n\n<li>Comment les r\u00f4les sont d\u00e9finis au sein de la cuisine.<\/li>\n\n\n\n<li>Quel r\u00f4le est le plus appropri\u00e9 pour chaque t\u00e2che.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-3613\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"789\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/The_Kitchen_Brigade_new1.png\" alt=\"\" class=\"wp-image-3670\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/The_Kitchen_Brigade_new1.png 789w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/The_Kitchen_Brigade_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/The_Kitchen_Brigade_new1-768x524.png 768w\" sizes=\"auto, (max-width: 789px) 100vw, 789px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92120\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"792\" height=\"541\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Cooking_Up_a_Great_Kitchen_Team_new1.png\" alt=\"\" class=\"wp-image-3671\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Cooking_Up_a_Great_Kitchen_Team_new1.png 792w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Cooking_Up_a_Great_Kitchen_Team_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Cooking_Up_a_Great_Kitchen_Team_new1-768x525.png 768w\" sizes=\"auto, (max-width: 792px) 100vw, 792px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-concocter-une-excellente-equipe-de-cuisine\" class=\"wp-block-heading is-style-heading-4\">Concocter une excellente \u00e9quipe de cuisine<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Une \u00e9quipe solide est toujours un atout significatif, mais qu&#8217;est-ce qui rend une \u00e9quipe excellente ? Cette ressource vous donnera les ingr\u00e9dients cl\u00e9s pour concocter une excellente \u00e9quipe. Cela vous aidera \u00e0 les perfectionner dans votre propre \u00e9quipe et \u00e0 promouvoir un environnement avec un fort esprit d&#8217;\u00e9quipe. Elle contient aussi des strat\u00e9gies pour r\u00e9soudre et venir \u00e0 bout des probl\u00e8mes d&#8217;\u00e9quipe. Elle est utile pour les responsables qui veulent perfectionner le travail d&#8217;\u00e9quipe dans leur cuisine.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Les principaux ingr\u00e9dients d&#8217;une excellente \u00e9quipe et comment les promouvoir en cuisine.<\/li>\n\n\n\n<li>Des strat\u00e9gies pour r\u00e9soudre et venir \u00e0 bout des probl\u00e8mes d&#8217;\u00e9quipe.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-3613\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"#top\">\u21e7 Retourner en haut&nbsp;\u21e7&nbsp;<\/a><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"h-gestion-0\" class=\"wp-block-heading is-style-heading-3\">Gestion<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92403\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"782\" height=\"534\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Be_Energy_Smart_new1.png\" alt=\"\" class=\"wp-image-3672\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Be_Energy_Smart_new1.png 782w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Be_Energy_Smart_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Be_Energy_Smart_new1-768x524.png 768w\" sizes=\"auto, (max-width: 782px) 100vw, 782px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-repenser-l-energie\" class=\"wp-block-heading is-style-heading-4\">Repenser l\u2019\u00e9nergie<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dans le secteur de la restauration et de l\u2019h\u00f4tellerie, r\u00e9duire la consommation d\u2019\u00e9nergie ne se limite pas \u00e0 diminuer les co\u00fbts : c\u2019est aussi un levier strat\u00e9gique pour la durabilit\u00e9 et la performance de l\u2019entreprise. Ce module offre des <strong>conseils pratiques pour int\u00e9grer des gestes quotidiens d\u2019\u00e9conomie d\u2019\u00e9nergie<\/strong>, dans la cuisine, la salle et le stockage et propose des recommandations pour prendre des d\u00e9cisions strat\u00e9giques favorisant l\u2019efficacit\u00e9 \u00e9nerg\u00e9tique \u00e0 long terme.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gr\u00e2ce \u00e0 des exemples concrets vos \u00e9quipes apprendront \u00e0 identifier les sources de gaspillage, \u00e0 optimiser l\u2019utilisation des \u00e9quipements et \u00e0 contribuer \u00e0 des op\u00e9rations plus responsables et durables.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Identifier les sources courantes de gaspillage d\u2019\u00e9nergie dans la restauration<\/span><\/li>\n\n\n\n<li><span>Mettre en \u0153uvre des actions quotidiennes pour r\u00e9duire la consommation<\/span><\/li>\n\n\n\n<li><span>Prendre des d\u00e9cisions strat\u00e9giques \u00e0 long terme (choix des \u00e9quipements, organisation et sensibilisation des \u00e9quipes)<\/span><\/li>\n\n\n\n<li><span>Am\u00e9liorer l\u2019efficacit\u00e9 \u00e9nerg\u00e9tique et contribuer \u00e0 la durabilit\u00e9 de l\u2019\u00e9tablissement<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92409\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-filmer-d-excellentes-interviews-en-respectant-un-budget\" class=\"wp-block-heading is-style-heading-4\">Filmer d&#8217;excellentes interviews en respectant un budget<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les interviews sont un tr\u00e8s bon moyen de cr\u00e9er un contenu personnel, authentique et cr\u00e9dible en respectant un budget. Un smartphone, un peu de mat\u00e9riel \u00e9l\u00e9mentaire, du savoir-faire et le tour est jou\u00e9. Dans ce petit guide, vous trouverez plein d&#8217;astuces et de conseils pratiques pour apprendre \u00e0 planifier, organiser et filmer des interviews qui impressionneront votre public.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Trouvez le bon endroit pour r\u00e9aliser votre interview.<\/li>\n\n\n\n<li>Installez et filmez une interview professionnelle \u00e0 l&#8217;aide d&#8217;un smartphone.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-3613\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"783\" height=\"535\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Filming_Great_Interviews_on_a_Budget_new1.png\" alt=\"\" class=\"wp-image-3673\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Filming_Great_Interviews_on_a_Budget_new1.png 783w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Filming_Great_Interviews_on_a_Budget_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Filming_Great_Interviews_on_a_Budget_new1-768x525.png 768w\" sizes=\"auto, (max-width: 783px) 100vw, 783px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92415\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"783\" height=\"534\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Safeguarding_Young_Workers_new1.png\" alt=\"\" class=\"wp-image-3674\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Safeguarding_Young_Workers_new1.png 783w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Safeguarding_Young_Workers_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Safeguarding_Young_Workers_new1-768x524.png 768w\" sizes=\"auto, (max-width: 783px) 100vw, 783px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-protection-des-jeunes-travailleurs\" class=\"wp-block-heading is-style-heading-4\">Protection des jeunes travailleurs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les jeunes travailleurs sont plus susceptibles d&#8217;\u00eatre victimes d&#8217;accidents au travail. Il est donc important que les managers et les chefs d&#8217;\u00e9quipe s&#8217;efforcent de les prot\u00e9ger. Cette ressource pr\u00e9sente les r\u00f4les et les t\u00e2ches qui sont autoris\u00e9s et interdits par la loi pour les jeunes travailleurs dans le secteur de l&#8217;h\u00f4tellerie et de la restauration. Elle examine \u00e9galement les facteurs qui peuvent exposer les jeunes travailleurs \u00e0 un plus grand risque, et fournit des conseils pratiques pour promouvoir leur protection dans votre entreprise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Les r\u00f4les et les t\u00e2ches autoris\u00e9s et interdits par la loi pour les jeunes travailleurs dans le secteur de l&#8217;h\u00f4tellerie et de la restauration.<\/li>\n\n\n\n<li>Les risques potentiels \u00e0 prendre en compte et la formation n\u00e9cessaire pour les jeunes travailleurs.<\/li>\n\n\n\n<li>Conseils pratiques et ressources pour promouvoir la protection des jeunes travailleurs dans votre entreprise.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-3613\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92421\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-gestion-des-revenus-des-restaurants\" class=\"wp-block-heading is-style-heading-4\">Gestion des revenus des restaurants<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource fournit des conseils et des id\u00e9es aux principaux acteurs de&nbsp;l\u2019h\u00f4tellerie-restauration pour utiliser plus efficacement leurs revenus, leur temps et&nbsp;leur menu. Elle montrera \u00e9galement aux apprenants \u00e0 quel point il est important&nbsp;de comprendre les conditions du march\u00e9 et d\u2019\u00eatre en mesure de pr\u00e9voir les&nbsp;\u00e9v\u00e9nements \u00e0 venir. Ma\u00eetriser la gestion des revenus permet d\u2019\u00eatre plus serein au&nbsp;quotidien. Parfait pour tous ceux qui sont int\u00e9ress\u00e9s ou impliqu\u00e9s dans les prises de&nbsp;d\u00e9cisions en mati\u00e8re de pr\u00e9vision et de strat\u00e9gie pour leur \u00e9tablissement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Ce qu&#8217;est une part de&nbsp;march\u00e9, pourquoi elle est&nbsp;importante et comment&nbsp;calculer la v\u00f4tre.<\/li>\n\n\n\n<li>Comment \u00e9valuer et&nbsp;pr\u00e9voir efficacement.<\/li>\n\n\n\n<li>D\u00e9velopper une strat\u00e9gie&nbsp;en utilisant mieux ses capacit\u00e9s et en identifiant la&nbsp;segmentation des clients.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"417\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_IOH.png\" alt=\"\" class=\"wp-image-3675\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_IOH.png 417w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_IOH-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_IOH-150x150.png 150w\" sizes=\"(max-width: 417px) 100vw, 417px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"792\" height=\"540\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Restaurant_Revenue_Management_new1.png\" alt=\"\" class=\"wp-image-3676\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Restaurant_Revenue_Management_new1.png 792w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Restaurant_Revenue_Management_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Restaurant_Revenue_Management_new1-768x524.png 768w\" sizes=\"auto, (max-width: 792px) 100vw, 792px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92427\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"791\" height=\"540\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Giving_Effective_Feedback.png\" alt=\"\" class=\"wp-image-3677\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Giving_Effective_Feedback.png 791w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Giving_Effective_Feedback-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Giving_Effective_Feedback-768x524.png 768w\" sizes=\"auto, (max-width: 791px) 100vw, 791px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-partager-des-feedbacks-pertinents\" class=\"wp-block-heading is-style-heading-4\">Partager des feedbacks pertinents<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette courte ressource aide les dirigeants et les managers \u00e0 d\u00e9velopper leurs comp\u00e9tences en mati\u00e8re de retour d&#8217;information (feedback). \u00c0 l&#8217;aide de sc\u00e9narios de mise en situation, elle pr\u00e9sente les diff\u00e9rences entre un feedback pertinent et un feedback inutile. Cette ressource partage \u00e9galement un mod\u00e8le commun pour structurer efficacement un feedback. Id\u00e9al pour toute personne susceptible de diriger d&#8217;autres collaborateurs dans le secteur de l&#8217;h\u00f4tellerie-restauration.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Identifiez les \u00e9l\u00e9ments d&#8217;un feedback pertinent.<\/li>\n\n\n\n<li>D\u00e9couvrez le mod\u00e8le EECC pour structurer vos feedbacks et en am\u00e9liorer la pertinence.<\/li>\n\n\n\n<li>Apprenez comment utiliser les questions ouvertes pour maximiser l&#8217;impact de vos feedbacks.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-3613\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c116863\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-mener-un-briefing-efficace\" class=\"wp-block-heading is-style-heading-4\">Mener un briefing efficace<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Animer un briefing d\u2019\u00e9quipe est souvent l\u2019une des premi\u00e8res responsabilit\u00e9s d\u2019un nouveau manager. Pourtant, il n\u2019est pas toujours facile de savoir quoi dire, comment le dire et sur quoi concentrer l\u2019attention de l\u2019\u00e9quipe.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dans ce module, les apprenant\u00b7e\u00b7s d\u00e9couvriront comment pr\u00e9parer et mener des briefings courts, clairs et efficaces avant le service. \u00c0 travers des situations inspir\u00e9es du terrain, ils et elles apprendront \u00e0 identifier les informations essentielles, \u00e0 d\u00e9finir les priorit\u00e9s du jour et \u00e0 donner une direction claire \u00e0 leur \u00e9quipe.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Id\u00e9al pour les nouveaux managers, responsables de restauration et chef\u00b7fe\u00b7s d\u2019\u00e9quipe souhaitant gagner en assurance dans l\u2019animation de leurs briefings.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 15 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Pr\u00e9parer efficacement son briefing&nbsp;<\/li>\n\n\n\n<li>Identifier les informations essentielles pour le service&nbsp;<\/li>\n\n\n\n<li>D\u00e9finir les priorit\u00e9s du jour&nbsp;<\/li>\n\n\n\n<li>R\u00e9partir clairement les r\u00f4les et les responsabilit\u00e9s&nbsp;<\/li>\n\n\n\n<li>Communiquer avec clart\u00e9 et assurance&nbsp;<\/li>\n\n\n\n<li>Impliquer l\u2019\u00e9quipe et favoriser son engagement&nbsp;<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Flow_CourseCatalogue_EffectiveTeamBriefings.png\" alt=\"\" class=\"wp-image-3678\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Flow_CourseCatalogue_EffectiveTeamBriefings.png 800w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Flow_CourseCatalogue_EffectiveTeamBriefings-300x206.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Flow_CourseCatalogue_EffectiveTeamBriefings-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92433\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"793\" height=\"541\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Anti_Modern_Slavery_for_Managers_new1.png\" alt=\"\" class=\"wp-image-3667\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Anti_Modern_Slavery_for_Managers_new1.png 793w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Anti_Modern_Slavery_for_Managers_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Anti_Modern_Slavery_for_Managers_new1-768x524.png 768w\" sizes=\"auto, (max-width: 793px) 100vw, 793px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-anti-esclavage-moderne-pour-les-managers-0\" class=\"wp-block-heading is-style-heading-4\">Anti-esclavage moderne pour les managers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019esclavage moderne et la traite d\u2019\u00eatres humains constituent un risque r\u00e9el, tant sur le plan humain que juridique et r\u00e9putationnel. Les managers jouent un r\u00f4le cl\u00e9 dans la pr\u00e9vention, la d\u00e9tection et le signalement de ces situations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource permet aux responsables d\u2019identifier les liens entre esclavage moderne et industrie h\u00f4teli\u00e8re, de reconna\u00eetre les signes d\u2019exploitation au sein de leur \u00e9tablissement ou de leur cha\u00eene d\u2019approvisionnement, et d\u2019appliquer les mesures de contr\u00f4le adapt\u00e9es.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>D\u00e9finition de l\u2019esclavage&nbsp;moderne et des diff\u00e9rents&nbsp;types d\u2019exploitation abusive.<\/li>\n\n\n\n<li>Identification des signes avant-coureurs aupr\u00e8s de vos \u00e9quipes&nbsp;et de vos fournisseurs.<\/li>\n\n\n\n<li>Mettre fin \u00e0 l\u2019esclavage&nbsp;moderne sur votre lieu de&nbsp;travail.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-3613\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c116869\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-reussir-sa-transition-de-collegue-a-responsable\" class=\"wp-block-heading is-style-heading-4\">R\u00e9ussir sa transition de coll\u00e8gue \u00e0 responsable<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les responsables r\u00e9cemment promus se sentent-ils pr\u00eats \u00e0 encadrer leurs anciens coll\u00e8gues ?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prendre un poste \u00e0 responsabilit\u00e9 est l\u2019une des transitions les plus importantes dans l\u2019h\u00f4tellerie-restauration. Pourtant, de nombreux\u00b7ses managers d\u00e9butant\u00b7e\u00b7s ne se sentent pas toujours pr\u00e9par\u00e9\u00b7e\u00b7s aux d\u00e9fis que repr\u00e9sente la gestion d\u2019une \u00e9quipe.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0 travers des activit\u00e9s interactives accompagn\u00e9es de retours personnalis\u00e9s, les apprenant\u00b7e\u00b7s s\u2019entra\u00eenent \u00e0 g\u00e9rer des situations r\u00e9elles du quotidien et d\u00e9veloppent la confiance n\u00e9cessaire pour prendre leurs fonctions avec assurance d\u00e8s leurs premiers services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Id\u00e9al pour les superviseur\u00b7e\u00b7s r\u00e9cemment promu\u00b7e\u00b7s, les chef\u00b7fe\u00b7s d\u2019\u00e9quipe, les responsables de service et les managers d\u00e9butant\u00b7e\u00b7s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 15 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Prendre ses fonctions de responsable avec assurance.&nbsp;<\/li>\n\n\n\n<li>Donner des consignes claires et adapt\u00e9es.&nbsp;<\/li>\n\n\n\n<li>G\u00e9rer les situations difficiles avec professionnalisme.&nbsp;<\/li>\n\n\n\n<li>D\u00e9velopper la confiance au sein de l\u2019\u00e9quipe.&nbsp;<\/li>\n\n\n\n<li>Affirmer son r\u00f4le tout en maintenant de bonnes relations.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/SteppingUp_coursecatalogue.png\" alt=\"\" class=\"wp-image-3679\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/SteppingUp_coursecatalogue.png 800w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/SteppingUp_coursecatalogue-300x206.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/SteppingUp_coursecatalogue-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c116881\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/ManagingPerformance_catalogue.png\" alt=\"\" class=\"wp-image-3680\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/ManagingPerformance_catalogue.png 800w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/ManagingPerformance_catalogue-300x206.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/ManagingPerformance_catalogue-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-comment-gerer-une-equipe-en-plein-service\" class=\"wp-block-heading is-style-heading-4\">Comment g\u00e9rer une \u00e9quipe en plein service<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource pratique aide les managers d\u00e9butant\u00b7e\u00b7s et les responsables en prise de poste \u00e0 d\u00e9velopper les r\u00e9flexes, la confiance et les comp\u00e9tences de communication n\u00e9cessaires pour g\u00e9rer la performance de l\u2019\u00e9quipe en temps r\u00e9el.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0 travers des situations inspir\u00e9es du terrain, les apprenant\u00b7e\u00b7s s\u2019entra\u00eenent \u00e0 garder leur calme sous pression, \u00e0 analyser efficacement les situations et \u00e0 intervenir rapidement sans impacter n\u00e9gativement le service ni la dynamique de l\u2019\u00e9quipe.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La formation met l\u2019accent sur la prise de d\u00e9cision, la priorisation et les techniques de coaching \u00e0 appliquer directement pendant le service. Les apprenant\u00b7e\u00b7s d\u00e9couvrent \u00e9galement comment adapter leur approche face \u00e0 diff\u00e9rentes situations, comme les erreurs, le d\u00e9sengagement ou les tensions au sein de l\u2019\u00e9quipe, tout en maintenant la qualit\u00e9 du service et l\u2019exp\u00e9rience client.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Id\u00e9ale pour les superviseur\u00b7e\u00b7s d\u00e9butant\u00b7e\u00b7s, les chef\u00b7fe\u00b7s d\u2019\u00e9quipe et les managers en d\u00e9veloppement dans le secteur de l\u2019hospitalit\u00e9-restauration, cette ressource favorise des comportements manag\u00e9riaux efficaces en situation r\u00e9elle.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 15 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Garder son calme et analyser la situation avant de r\u00e9agir<\/li>\n\n\n\n<li>Prioriser l\u2019exp\u00e9rience client, les besoins de l\u2019\u00e9quipe et les contraintes op\u00e9rationnelles<\/li>\n\n\n\n<li>Donner un feedback court, clair et actionnable pendant le service<\/li>\n\n\n\n<li>G\u00e9rer efficacement les erreurs, le d\u00e9sengagement et les conflits<\/li>\n\n\n\n<li>Assurer un suivi apr\u00e8s le service pour am\u00e9liorer la performance dans la dur\u00e9e<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c116875\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-piloter-un-service-avec-efficacite\" class=\"wp-block-heading is-style-heading-4\">Piloter un service avec efficacit\u00e9<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vos responsables savent-ils garder une vision d\u2019ensemble du service, m\u00eame lorsque la pression monte ?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce module cherche \u00e0 aider les responsables, chefs d\u2019\u00e9quipe et superviseur\u00b7ses \u00e0 prendre les bonnes d\u00e9cisions pendant les p\u00e9riodes d\u2019affluence. Gr\u00e2ce \u00e0 des activit\u00e9s interactives et des mises en situation concr\u00e8tes, ils apprennent \u00e0 rep\u00e9rer les premiers signes de difficult\u00e9, \u00e0 d\u00e9finir les bonnes priorit\u00e9s et \u00e0 mobiliser les ressources au bon moment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 15 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Observer l\u2019ensemble du service afin de rep\u00e9rer rapidement les difficult\u00e9s \u00e9mergentes.<\/li>\n\n\n\n<li>D\u00e9finir les priorit\u00e9s en fonction du risque, de l\u2019impact et de l\u2019urgence.<\/li>\n\n\n\n<li>Identifier o\u00f9 l\u2019intervention du responsable aura le plus d\u2019effet.<\/li>\n\n\n\n<li>Accompagner les membres de l\u2019\u00e9quipe sans faire \u00e0 leur place.<\/li>\n\n\n\n<li>Garder une vision globale du service tout en mobilisant les ressources n\u00e9cessaires et en g\u00e9rant les points de tension.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Flow_CourseCatalogue_GreatShift.png\" alt=\"\" class=\"wp-image-3681\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Flow_CourseCatalogue_GreatShift.png 800w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Flow_CourseCatalogue_GreatShift-300x206.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Flow_CourseCatalogue_GreatShift-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c117703\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Flow_CourseCatalogue_unlockingdecmaking.png\" alt=\"\" class=\"wp-image-3682\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Flow_CourseCatalogue_unlockingdecmaking.png 800w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Flow_CourseCatalogue_unlockingdecmaking-300x206.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Flow_CourseCatalogue_unlockingdecmaking-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-maitriser-la-prise-de-decision\" class=\"wp-block-heading is-style-heading-4\">Ma\u00eetriser la prise de d\u00e9cision<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Lors d\u2019un service charg\u00e9 o\u00f9 la situation peut \u00e9voluer tr\u00e8s vite, il faut \u00eatre capable de d\u00e9cider rapidement. Cette ressource propose une approche pour aborder ces moments avec m\u00e9thode : analyser la situation, comparer les options possibles, d\u00e9finir les priorit\u00e9s et savoir quand impliquer d\u2019autres personnes.<br>Gr\u00e2ce \u00e0 des rep\u00e8res concrets, les apprenant\u00b7e\u00b7s d\u00e9couvriront comment prendre des d\u00e9cisions plus \u00e9clair\u00e9es, plus efficaces et mieux adapt\u00e9es aux situations du quotidien.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 15 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Des rep\u00e8res pratiques pour prendre des d\u00e9cisions \u00e9clair\u00e9es, efficaces et au bon moment.<\/li>\n\n\n\n<li>La priorisation et la prise de d\u00e9cision en \u00e9quipe.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"#top\">\u21e7 Retourner en haut&nbsp;\u21e7&nbsp;<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Nos modules de formation vous aideront \u00e0 am\u00e9liorer la formation au service client dans le secteur de l&#8217;h\u00f4tellerie-restauration, ce qui am\u00e9liorera les performances de vos \u00e9quipes et vos r\u00e9sultats.<\/p>\n","protected":false},"author":45,"featured_media":3684,"parent":4206,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mapal_is_product_page":false,"_mapal_availability_override_enabled":false,"_mapal_available_markets":[],"_mapal_availability_notice_title":"","_mapal_availability_notice_body":"","_mapal_availability_notice_cta_label":"","_mapal_global_availability_panel_enabled":false,"_mapal_global_availability_panel_use_defaults":true,"_mapal_global_availability_panel_heading":"","_mapal_global_availability_panel_intro":"","_mapal_global_availability_panel_cta_label":"","_mapal_global_availability_panel_cta_mode":"","_mapal_global_availability_panel_hide_missing_regions":false,"editor_notices":[],"footnotes":"","_mapal_market_applicability":[],"_mapal_localisation_intent":"","_mapal_localisation_intent_reason":"","_mapal_content_proposal_desired_slug":""},"class_list":["post-3683","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- 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