{"id":3645,"date":"2023-09-12T12:44:51","date_gmt":"2023-09-12T11:44:51","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/fr\/?page_id=3645"},"modified":"2026-09-25T13:00:47","modified_gmt":"2026-09-25T12:00:47","slug":"conformite","status":"publish","type":"page","link":"https:\/\/mapal-os.com\/fr\/solutions\/catalogue-flow-learning\/conformite\/","title":{"rendered":"Conformit\u00e9  (Internal use)"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"343\" height=\"61\" viewbox=\"0 0 343 61\" fill=\"none\" class=\"wp-image-3597 wp-block-image__svg\" role=\"img\" aria-label=\"Flow Learning\" focusable=\"false\"><path d=\"M30.2095 0.197737C24.3994 0.198989 18.7129 1.88189 13.8312 5.04483C8.94952 8.20776 5.07965 12.7166 2.68524 18.0312C0.290828 23.3457 -0.526585 29.2407 0.330927 35.0097C1.18844 40.7788 3.68451 46.1773 7.52011 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id=\"h-contenu-sur-la-conformite\" class=\"wp-block-heading is-style-heading-3\">Contenu sur la conformit\u00e9<\/h1>\n<\/div>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Bases de la conformit\u00e9<\/summary>\n<h2 id=\"h-bases-de-la-conformite\" class=\"wp-block-heading is-style-heading-4\">Bases de la conformit\u00e9<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En h\u00f4tellerie-restauration, les r\u00e9glementations relatives \u00e0 la conformit\u00e9 sont en constante \u00e9volution. Nos modules de conformit\u00e9 vous aident \u00e0 assurer la formation de vos \u00e9quipes en mati\u00e8re d&#8217;incendie, de sant\u00e9 et de s\u00e9curit\u00e9 alimentaire, ainsi qu&#8217;en mati\u00e8re de confidentialit\u00e9 des donn\u00e9es, de diversit\u00e9, d&#8217;inclusion et d&#8217;\u00e9galit\u00e9, de handicap, de harc\u00e8lement sexuel, et bien plus encore.<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><a href=\"#c74066\" target=\"_self\"><span>Comprendre la sant\u00e9 et la s\u00e9curit\u00e9 au travail<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#c74073\" target=\"_self\"><span>Assurer la sant\u00e9 et la s\u00e9curit\u00e9 au travail<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#c74080\" target=\"_self\"><span>Comprendre la s\u00e9curit\u00e9 alimentaire<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#c74087\" target=\"_self\"><span>Assurer la s\u00e9curit\u00e9 alimentaire<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#c74094\" target=\"_self\">Allerg\u00e8nes alimentaires<\/a><\/li>\n\n\n\n<li><a href=\"#c74101\" target=\"_self\">Connaissance des gestes de premiers secours<\/a><\/li>\n\n\n\n<li><a href=\"#c74108\" target=\"_self\">Sensibilisation \u00e0 la s\u00e9curit\u00e9 incendie<\/a><\/li>\n\n\n\n<li><a href=\"#c74115\" target=\"_self\">Fondements de la confidentialit\u00e9 des donn\u00e9es<\/a><\/li>\n\n\n\n<li><a href=\"#c74122\" target=\"_self\">Confidentialite des donn\u00e9es<\/a><\/li>\n\n\n\n<li><a href=\"#c74129\"><span>Lutter contre les violences sexistes et sexuelles au travail<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#c74136\" target=\"_self\"><span>Diversit\u00e9, inclusion et \u00e9quit\u00e9 au travail<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#c74150\" target=\"_self\">Sensibilisation au handicap<\/a><\/li>\n\n\n\n<li><a href=\"#c74164\" target=\"_self\">Travailler avec des substances dangereuses<\/a><\/li>\n\n\n\n<li><a href=\"#c84197\" target=\"_self\">La norme PCI DSS : le traitement des donn\u00e9es bancaires en toute s\u00e9curit\u00e9<\/a><\/li>\n\n\n\n<li><a href=\"#c104081\" target=\"_self\"><span>La manutention manuelle de charges<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#c110273\" target=\"_self\"><span>Sensibilisation aux l\u00e9gionelles<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#c110084\" target=\"_self\"><span>Sensibilisation LGBTQ+<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#c116856\" target=\"_self\"><span>Sensibilisation \u00e0 la neurodiversit\u00e9<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#h-gerer-les-besoins-et-preferences-alimentaires\" data-type=\"internal\" data-id=\"#h-gerer-les-besoins-et-preferences-alimentaires\">G\u00e9rer les besoins et pr\u00e9f\u00e9rences alimentaires<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Restauration rapide<\/summary>\n<h2 id=\"h-restauration-rapide\" class=\"wp-block-heading is-style-heading-4\">Restauration rapide<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nous avons cr\u00e9\u00e9 ces modules de conformit\u00e9 QSR en mati\u00e8re de s\u00e9curit\u00e9 alimentaire sp\u00e9cifiquement pour le secteur de la restauration rapide, car nous savons que les processus et l&#8217;environnement de travail sont diff\u00e9rents de ceux des autres entreprises du secteur de l&#8217;h\u00f4tellerie-restauration.<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><a href=\"#c74193\" target=\"_self\">Sant\u00e9 et s\u00e9curit\u00e9 niveau 1 pour la restauration rapide<\/a><\/li>\n\n\n\n<li><a href=\"#c74200\" target=\"_self\">Sant\u00e9 et s\u00e9curit\u00e9 niveau 2 pour la restauration rapide<\/a><\/li>\n\n\n\n<li><a href=\"#c74207\" target=\"_self\">S\u00e9curit\u00e9 alimentaire niveau 1 pour la restauration rapide<\/a><\/li>\n\n\n\n<li><a href=\"#c74214\" target=\"_self\">S\u00e9curit\u00e9 alimentaire niveau 2 pour la restauration rapide<\/a><\/li>\n\n\n\n<li><a href=\"#c74221\" target=\"_self\">Allerg\u00e8nes alimentaires pour la restauration rapide<\/a><\/li>\n\n\n\n<li><a href=\"#c74228\" target=\"_self\">Sensibilisation aux premiers secours pour la restauration rapide<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Bien-\u00eatre et s\u00e9curit\u00e9<\/summary>\n<h2 id=\"h-bien-etre-et-securite\" class=\"wp-block-heading is-style-heading-4\">Bien-\u00eatre et s\u00e9curit\u00e9<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le secteur de l&#8217;h\u00f4tellerie-restauration peut conna\u00eetre un rythme effr\u00e9n\u00e9, des horaires d\u00e9cal\u00e9s et des situations \u00e0 risque. Ces ressources vous aideront \u00e0 pr\u00e9server le bien-\u00eatre mental et physique de vos employ\u00e9s et \u00e0 assurer la s\u00e9curit\u00e9 de vos clients.<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><a href=\"#c74264\" target=\"_self\">Bien-\u00eatre mental<\/a><\/li>\n\n\n\n<li><a href=\"#c74271\" target=\"_self\">Rester en s\u00e9curit\u00e9<\/a><\/li>\n\n\n\n<li><a href=\"#c74278\" target=\"_self\">Ergonomie de l&#8217;espace de travail<\/a><\/li>\n\n\n\n<li><a href=\"#c74285\" target=\"_self\">Stop \u00e0 l\u2019administration de substances nuisibles !<\/a><\/li>\n\n\n\n<li><a href=\"#c74292\" target=\"_self\"><span>Renforcer la s\u00e9curit\u00e9 de votre \u00e9tablissement<\/span><\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Cuisine<\/summary>\n<h2 id=\"h-cuisine\" class=\"wp-block-heading is-style-heading-4\">Cuisine<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nos ressources en mati\u00e8re de comp\u00e9tences en cuisine sont id\u00e9ales pour ceux qui travaillent d\u00e9j\u00e0 dans une cuisine, ou pour former d&#8217;autres \u00e9quipiers afin de les remplacer lorsque le besoin s&#8217;en fait sentir.<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><a href=\"#c74303\" target=\"_self\">Comp\u00e9tences de base en cuisine<\/a><\/li>\n\n\n\n<li><a href=\"#c74310\" target=\"_self\">Comp\u00e9tences de base en mati\u00e8re de pr\u00e9paration<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>En route pour la reprise<\/summary>\n<h2 id=\"h-en-route-pour-la-reprise\" class=\"wp-block-heading is-style-heading-4\">En route pour la reprise<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les p\u00e9riodes difficiles exigent de la cr\u00e9ativit\u00e9 et de la r\u00e9silience. Ces ressources utiles vous donneront mati\u00e8re \u00e0 r\u00e9flexion pour augmenter vos revenus, diversifier votre activit\u00e9 et faire face \u00e0 des situations conflictuelles.<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><a href=\"#c74321\" target=\"_self\"><span>Acc\u00e9l\u00e9rer la croissance de votre \u00e9tablissement<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#c74328\" target=\"_self\">Le succ\u00e8s de la vente \u00e0 emporter et de la livraison<\/a><\/li>\n\n\n\n<li><a href=\"#c74335\" target=\"_self\">R\u00e9solution des conflits<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Cuisine Collective<\/summary>\n<h2 id=\"h-cuisine-collective\" class=\"wp-block-heading is-style-heading-4\">Cuisine Collective<\/h2>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><a href=\"#c106627\" target=\"_self\"><span>Les lois au c\u0153ur de la cuisine collective<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#c106634\" target=\"_self\"><span>Lutte contre le gaspillage alimentaire<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#c106641\"><span>Rep\u00e8res nutritionnels du GEMRCN<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#c107457\"><span>Allerg\u00e8nes alimentaires en restauration collective<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#c107464\"><span>Produits durables et de qualit\u00e9<\/span><\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<h2 id=\"h-bases-de-la-conformite-0\" class=\"wp-block-heading is-style-heading-3\">Bases de la conformit\u00e9<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74066\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-comprendre-la-securite-alimentaire\" class=\"wp-block-heading is-style-heading-4\">Comprendre la s\u00e9curit\u00e9 alimentaire<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La sant\u00e9 et la s\u00e9curit\u00e9 au travail sont des enjeux majeurs en h\u00f4tellerie-restauration, un secteur expos\u00e9 \u00e0 de nombreux risques professionnels (chutes, coupures, troubles musculosquelettiques, risques chimiques, stress\u2026).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource permet aux collaborateurs de comprendre leurs responsabilit\u00e9s et d\u2019acqu\u00e9rir les fondamentaux pour pr\u00e9venir les accidents au quotidien. Elle s\u2019appuie sur le cadre l\u00e9gal fran\u00e7ais, notamment les obligations en mati\u00e8re de pr\u00e9vention et d\u2019\u00e9valuation des risques (DUERP).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0 travers des situations concr\u00e8tes, les apprenants identifient les dangers, adoptent les bons gestes et d\u00e9veloppent des r\u00e9flexes adapt\u00e9s pour agir en toute s\u00e9curit\u00e9, signaler un risque ou intervenir face \u00e0 un incident.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 1 heure<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Comprendre le cadre l\u00e9gal et les responsabilit\u00e9s en sant\u00e9 et s\u00e9curit\u00e9<\/span><\/li>\n\n\n\n<li><span>Identifier les principaux risques en h\u00f4tellerie-restauration<\/span><\/li>\n\n\n\n<li><span>Adopter les bonnes pratiques (hygi\u00e8ne, gestes et postures, \u00e9quipements)<\/span><\/li>\n\n\n\n<li><span>Pr\u00e9venir, signaler et r\u00e9agir face aux situations \u00e0 risque ou aux accidents<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource constitue une sensibilisation aux enjeux de sant\u00e9 et s\u00e9curit\u00e9 et ne remplace pas les formations r\u00e9glementaires obligatoires en vigueur.<\/p>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"536\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Health_and_Safety_Level_1_new1.png\" alt=\"\" class=\"wp-image-3603\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Health_and_Safety_Level_1_new1.png 787w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Health_and_Safety_Level_1_new1-300x204.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Health_and_Safety_Level_1_new1-768x523.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74073\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Health_and_Safety_Level_2_new1.png\" alt=\"\" class=\"wp-image-3604\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Health_and_Safety_Level_2_new1.png 787w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Health_and_Safety_Level_2_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Health_and_Safety_Level_2_new1-768x524.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-assurer-la-sante-et-la-securite-au-travail\" class=\"wp-block-heading is-style-heading-4\">Assurer la sant\u00e9 et la s\u00e9curit\u00e9 au travail<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Apr\u00e8s l\u2019acquisition des fondamentaux, ce module de niveau 2 permet aux collaborateurs\u00b7trices de passer \u00e0 la mise en pratique des r\u00e8gles de sant\u00e9 et s\u00e9curit\u00e9 au travail.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Con\u00e7u autour de situations concr\u00e8tes, il vise \u00e0 d\u00e9velopper la capacit\u00e9 des \u00e9quipes \u00e0 identifier les situations dangereuses, appliquer les mesures de pr\u00e9vention adapt\u00e9es et r\u00e9agir efficacement en cas d\u2019incident ou d\u2019urgence (TMS, risques biologiques comme la l\u00e9gionellose, allergies, hygi\u00e8ne, stress professionnel).&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il s\u2019inscrit dans une logique de pr\u00e9vention active, en coh\u00e9rence avec les obligations l\u00e9gales en mati\u00e8re de sant\u00e9 et s\u00e9curit\u00e9 au travail.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 1 heure<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Identifier les situations dangereuses et appliquer les mesures de pr\u00e9vention<\/span><\/li>\n\n\n\n<li><span>Adopter les bons gestes et postures pour limiter les TMS et la fatigue<\/span><\/li>\n\n\n\n<li><span>R\u00e9agir efficacement en cas d\u2019accident ou d\u2019urgence (prot\u00e9ger, alerter, signaler)<\/span><\/li>\n\n\n\n<li><span>Appliquer les r\u00e8gles d\u2019hygi\u00e8ne, de s\u00e9curit\u00e9 et d\u2019utilisation des \u00e9quipements<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource compl\u00e8te les fondamentaux en sant\u00e9 et s\u00e9curit\u00e9 et ne remplace pas les formations r\u00e9glementaires obligatoires.<\/p>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74080\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-comprendre-la-securite-alimentaire-0\" class=\"wp-block-heading is-style-heading-4\">Comprendre la s\u00e9curit\u00e9 alimentaire<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La s\u00e9curit\u00e9 alimentaire repose sur des gestes simples mais essentiels. Cette ressource permet aux collaborateur\u00b7rices de comprendre les principes cl\u00e9s de l\u2019hygi\u00e8ne alimentaire et d\u2019adopter les bonnes pratiques pour pr\u00e9venir les contaminations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gr\u00e2ce \u00e0 des situations concr\u00e8tes rencontr\u00e9es en restauration, les apprenant\u00b7e\u00b7s peuvent reconna\u00eetre les risques et \u00e0 agir pour garantir la s\u00e9curit\u00e9 des aliments et la protection des consommateurs\u00b7rices.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 1 heure<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Sant\u00e9 et hygi\u00e8ne&nbsp;pour la manipulation&nbsp;alimentaire.<\/li>\n\n\n\n<li>Les contaminations&nbsp;alimentaires et ses&nbsp;cons\u00e9quences sur la sant\u00e9.<\/li>\n\n\n\n<li>Les contr\u00f4les de&nbsp;pr\u00e9vention afin d\u2019\u00e9viter&nbsp;la contamination des&nbsp;aliments.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Food_Safety_Level_1_new1.png\" alt=\"\" class=\"wp-image-3605\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Food_Safety_Level_1_new1.png 788w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Food_Safety_Level_1_new1-300x204.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Food_Safety_Level_1_new1-768x523.png 768w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74087\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Food_Safety_Level_2_new1.png\" alt=\"\" class=\"wp-image-3606\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Food_Safety_Level_2_new1.png 788w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Food_Safety_Level_2_new1-300x204.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Food_Safety_Level_2_new1-768x523.png 768w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-assurer-la-securite-alimentaire\" class=\"wp-block-heading is-style-heading-4\">Assurer la s\u00e9curit\u00e9 alimentaire<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La s\u00e9curit\u00e9 alimentaire repose sur des proc\u00e9dures appliqu\u00e9es au quotidien. Cette ressource aide les \u00e9quipes manipulant des denr\u00e9es alimentaires \u00e0 renforcer leurs pratiques pour pr\u00e9venir les risques sanitaires et respecter les exigences r\u00e9glementaires.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contrairement au niveau 1, qui pr\u00e9sente les bases de la s\u00e9curit\u00e9 alimentaire, ce niveau 2 permet d\u2019approfondir ces principes et de les appliquer concr\u00e8tement dans les activit\u00e9s de r\u00e9ception, stockage, pr\u00e9paration et nettoyage.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 1 heure<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Sant\u00e9 et hygi\u00e8ne&nbsp;pour la manipulation&nbsp;alimentaire.<\/li>\n\n\n\n<li>Comment r\u00e9duire les&nbsp;risques tout au long du&nbsp;parcours des aliments ?<\/li>\n\n\n\n<li>Les meilleures&nbsp;pratiques pour pr\u00e9venir&nbsp;la contamination&nbsp;des aliments et ses&nbsp;cons\u00e9quences pour la&nbsp;sant\u00e9.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"201\" height=\"200\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_-_IOH.png\" alt=\"\" class=\"wp-image-3607\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_-_IOH.png 201w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_-_IOH-150x150.png 150w\" sizes=\"(max-width: 201px) 100vw, 201px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74094\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-allergenes-alimentaires\" class=\"wp-block-heading is-style-heading-4\">Allerg\u00e8nes alimentaires<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gr\u00e2ce \u00e0 ce guide sur les allerg\u00e8nes alimentaires, vos \u00e9quipes seront capables de&nbsp;distinguer les fruits \u00e0 coques des graines de s\u00e9same ! Les apprenants d\u00e9couvriront&nbsp;les meilleures fa\u00e7ons d&#8217;assurer la s\u00e9curit\u00e9 de leurs invit\u00e9s. Ils s&#8217;entra\u00eeneront \u00e0&nbsp;communiquer sur les allerg\u00e8nes et \u00e0 informer leurs convives sur les diff\u00e9rentes&nbsp;proc\u00e9dures de contr\u00f4les.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>La r\u00e9glementation&nbsp;relative \u00e0 l\u2019\u00e9tiquetage des&nbsp;allerg\u00e8nes.<\/li>\n\n\n\n<li>Comment pr\u00e9venir&nbsp;la contamination&nbsp;alimentaire et r\u00e9duire&nbsp;les risques de r\u00e9actions&nbsp;allergiques ?<\/li>\n\n\n\n<li>R\u00e9agir aux signes de&nbsp;r\u00e9actions allergiques.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-3608\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Food_Allergens_new1.png\" alt=\"\" class=\"wp-image-3609\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Food_Allergens_new1.png 787w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Food_Allergens_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Food_Allergens_new1-768x524.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74101\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/First_Aid_Awareness_new1.png\" alt=\"\" class=\"wp-image-3610\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/First_Aid_Awareness_new1.png 787w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/First_Aid_Awareness_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/First_Aid_Awareness_new1-768x524.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-connaissance-des-gestes-de-premiers-secours\" class=\"wp-block-heading is-style-heading-4\">Connaissance des gestes de premiers secours<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource met l&#8217;accent sur l&#8217;importance d&#8217;une r\u00e9action imm\u00e9diate face \u00e0 un&nbsp;accident ou une urgence et sur la meilleure fa\u00e7on de r\u00e9agir pour les apprenants.&nbsp;Ils d\u00e9couvriront les moyens pour garantir la s\u00e9curit\u00e9 de leur lieu de travail et seront&nbsp;guid\u00e9s \u00e0 travers les proc\u00e9dures de base relatives aux premiers secours.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><small>Remarque : ce module fournit des \u00e9l\u00e9ments de base aux premiers secours et ne&nbsp;permet pas \u00e0 l&#8217;apprenant d&#8217;obtenir une qualification en premiers secours.<\/small><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 1 heure<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>L\u2019identification et la&nbsp;r\u00e9action face \u00e0 des&nbsp;accidents du quotidien&nbsp;sur le lieu de travail.<\/li>\n\n\n\n<li>Les contr\u00f4les d\u2019urgence&nbsp;primaires et secondaires.<\/li>\n\n\n\n<li>Les \u00e9tapes cl\u00e9s du&nbsp;massage cardiaque et&nbsp;du bouche-\u00e0-bouche.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-3608\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74108\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-sensibilisation-a-la-securite-incendie\" class=\"wp-block-heading is-style-heading-4\">Sensibilisation \u00e0 la s\u00e9curit\u00e9 incendie<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les \u00e9quipes sauraient-elles comment r\u00e9agir si un incendie se d\u00e9clarait dans leur \u00e9tablissement ?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource de sensibilisation aide les \u00e9quipes de l\u2019h\u00f4tellerie-restauration \u00e0 reconna\u00eetre les principaux risques d\u2019incendie, \u00e0 contribuer \u00e0 leur pr\u00e9vention et \u00e0 adopter les bons r\u00e9flexes en situation d\u2019urgence. \u00c0 travers des exemples et des mises en situation, les apprenant\u00b7e\u00b7s d\u00e9couvrent \u00e9galement les principes de s\u00e9curit\u00e9 applicables aux \u00c9tablissements Recevant du Public (ERP), les moyens de premi\u00e8re intervention et les \u00e9tapes essentielles d\u2019une \u00e9vacuation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Identifier les principaux risques d\u2019incendie et comprendre les principes du triangle du feu.<\/li>\n\n\n\n<li>Reconna\u00eetre la signalisation et les principaux moyens de premi\u00e8re intervention.<\/li>\n\n\n\n<li>Savoir donner l\u2019alerte et appliquer les \u00e9tapes essentielles d\u2019une \u00e9vacuation.<\/li>\n\n\n\n<li>Guider et accompagner les client\u00b7e\u00b7s en toute s\u00e9curit\u00e9 lors d\u2019une situation d\u2019urgence.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>Remarque <\/strong>: cette ressource constitue une sensibilisation \u00e9l\u00e9mentaire \u00e0 la s\u00e9curit\u00e9 incendie. Elle ne conf\u00e8re pas le statut de responsable de la lutte anti-incendie.<\/em>\u00a0<\/p>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-3608\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"796\" height=\"542\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Fire_Safety_Awareness_new.png1_.png\" alt=\"\" class=\"wp-image-3611\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Fire_Safety_Awareness_new.png1_.png 796w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Fire_Safety_Awareness_new.png1_-300x204.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Fire_Safety_Awareness_new.png1_-768x523.png 768w\" sizes=\"auto, (max-width: 796px) 100vw, 796px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74115\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Data_Privacy_Foundations_new1.png\" alt=\"\" class=\"wp-image-3612\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Data_Privacy_Foundations_new1.png 788w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Data_Privacy_Foundations_new1-300x204.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Data_Privacy_Foundations_new1-768x523.png 768w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-fondements-de-la-confidentialite-des-donnees\" class=\"wp-block-heading is-style-heading-4\">Fondements de la confidentialit\u00e9 des donn\u00e9es<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><small><i><\/i><i>(les bases du RGPD)<\/i><i><\/i><\/small><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource aide les apprenants \u00e0 comprendre l&#8217;importance de la protection&nbsp;des donn\u00e9es personnelles. Ils apprendront comment sauvegarder les informations&nbsp;recueillies ou utilis\u00e9es sur leur lieu de travail, conform\u00e9ment \u00e0 la r\u00e9glementation sur la&nbsp;protection des donn\u00e9es. Ce module est parfait pour tous les employ\u00e9s de l&#8217;h\u00f4tellerie-restauration, en particulier ceux qui traitent occasionnellement des informations sur&nbsp;les clients<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>D\u00e9finitions des diff\u00e9rents&nbsp;types de donn\u00e9es&nbsp;personnelles.<\/li>\n\n\n\n<li>Les principes cl\u00e9s de la&nbsp;protection des donn\u00e9es.<\/li>\n\n\n\n<li>Comment conserver et&nbsp;utiliser les donn\u00e9es en&nbsp;toute conformit\u00e9 ?<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-3613\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74122\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-confidentialite-des-donnees\" class=\"wp-block-heading is-style-heading-4\">Confidentialit\u00e9 des donn\u00e9es<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><small><i><\/i><i>(Pr\u00e9c\u00e9demment : RGPD)<\/i><i><\/i><\/small><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il est important que vos \u00e9quipes de restauration comprennent l&#8217;importance de&nbsp;la protection des donn\u00e9es personnelles. Dans cette ressource, les apprenants&nbsp;d\u00e9couvriront comment prot\u00e9ger les informations recueillies ou utilis\u00e9es sur leur&nbsp;lieu de travail, conform\u00e9ment \u00e0 la r\u00e9glementation sur la protection des donn\u00e9es. Ce&nbsp;module est parfait pour les employ\u00e9s, plus \u00e2g\u00e9s, issus de l\u2019h\u00f4tellerie-restauration, en particulier ceux qui sont susceptibles de traiter des informations sur le personnel et&nbsp;les clients.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Contenu-cl\u00e9&nbsp;sur les fondements de la confidentialit\u00e9 des donn\u00e9es.<\/li>\n\n\n\n<li>Obligations l\u00e9gales relatives au RGPD.<\/li>\n\n\n\n<li>Processus de recrutement et stockage des donn\u00e9es.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-3613\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Data_Privacy_new1.png\" alt=\"\" class=\"wp-image-3614\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Data_Privacy_new1.png 787w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Data_Privacy_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Data_Privacy_new1-768x524.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74129\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1760\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/WSHFR_CourseCatalogue-scaled.png\" alt=\"\" class=\"wp-image-3615\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/WSHFR_CourseCatalogue-scaled.png 2560w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/WSHFR_CourseCatalogue-300x206.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/WSHFR_CourseCatalogue-1024x704.png 1024w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/WSHFR_CourseCatalogue-768x528.png 768w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/WSHFR_CourseCatalogue-1536x1056.png 1536w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/WSHFR_CourseCatalogue-2048x1408.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-lutter-contre-les-violences-sexistes-et-sexuelles-au-travail\" class=\"wp-block-heading is-style-heading-4\">Lutter contre les violences sexistes et sexuelles au travail<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Les violences sexistes et sexuelles (VSS)<\/strong> peuvent avoir des effets graves sur la sant\u00e9, le bien-\u00eatre et la s\u00e9curit\u00e9 des personnes concern\u00e9es, mais aussi sur le climat de travail et l\u2019image de l\u2019\u00e9tablissement. <strong>Ce module donne aux \u00e9quipes les cl\u00e9s pour comprendre et pr\u00e9venir ces situations<\/strong>, reconna\u00eetre ce qui constitue un acte de violence sexuelle et sexiste, et savoir comment r\u00e9agir de mani\u00e8re appropri\u00e9e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En s\u2019appuyant sur le cadre l\u00e9gal et des exemples concrets<strong>, le module explique \u00e9galement le r\u00f4le de chacun\u00b7e<\/strong> : comment intervenir ou signaler lorsqu\u2019on est t\u00e9moin, quelles d\u00e9marches entreprendre pour les victimes, et quelles ressources officielles sont disponibles pour un soutien adapt\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Comprendre les effets des VSS sur les personnes et leur environnement<\/span><\/li>\n\n\n\n<li><span>Contribuer \u00e0 une culture positive et s\u00fbre, en agissant comme t\u00e9moin ou en apportant son soutien aux personnes concern\u00e9es.<\/span><\/li>\n\n\n\n<li><span>Conna\u00eetre le cadre l\u00e9gal et les ressources officielles pour r\u00e9agir et s\u2019informer efficacement.<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74136\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-diversite-inclusion-et-equite-au-travail\" class=\"wp-block-heading is-style-heading-4\">Diversit\u00e9, inclusion et \u00e9quit\u00e9 au travail<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ce module interactif sensibilise les collaborateurs\u00b7trices aux principes de diversit\u00e9, d\u2019inclusion et d\u2019\u00e9quit\u00e9, essentiels pour garantir un environnement de travail s\u00fbr, respectueux et conforme \u00e0 la loi fran\u00e7aise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0 travers des situations r\u00e9alistes inspir\u00e9es du quotidien professionnel, les apprenant\u00b7e\u00b7s d\u00e9veloppent les bons r\u00e9flexes pour identifier, pr\u00e9venir et signaler toute forme de discrimination, de harc\u00e8lement ou d\u2019in\u00e9galit\u00e9 de traitement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le parcours encourage une posture d\u2019alli\u00e9\u00b7e et la mise en pratique de comportements inclusifs, tant entre coll\u00e8gues qu\u2019avec les client\u00b7e\u00b7s. Il aide chacun\u00b7e \u00e0 r\u00e9agir avec justesse, \u00e0 adopter une communication respectueuse et \u00e0 contribuer \u00e0 une culture d\u2019entreprise fond\u00e9e sur l\u2019\u00e9galit\u00e9 de traitement et la valorisation des diff\u00e9rences.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Comprendre la diversit\u00e9, l\u2019inclusion, l\u2019\u00e9quit\u00e9 et l\u2019\u00e9galit\u00e9 pour mieux identifier les diff\u00e9rentes formes de discrimination et leurs impacts.<\/span><\/li>\n\n\n\n<li><span>R\u00e9agir de mani\u00e8re appropri\u00e9e face \u00e0 un comportement ou propos discriminatoire, en utilisant les bons canaux de signalement.<\/span><\/li>\n\n\n\n<li><span>Conna\u00eetre les bases du cadre l\u00e9gal fran\u00e7ais afin d\u2019adopter des pratiques inclusives dans les relations professionnelles et avec la client\u00e8le.<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Attention: Ce module contient des exemples et t\u00e9moignages \u00e9voquant des situations r\u00e9elles de discrimination et de harc\u00e8lement.<\/p>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Diversity_Inclusion_and_Equity_new1.png\" alt=\"\" class=\"wp-image-3616\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Diversity_Inclusion_and_Equity_new1.png 787w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Diversity_Inclusion_and_Equity_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Diversity_Inclusion_and_Equity_new1-768x524.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74150\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Disability_Awareness_new1.png\" alt=\"\" class=\"wp-image-3617\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Disability_Awareness_new1.png 788w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Disability_Awareness_new1-300x204.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Disability_Awareness_new1-768x523.png 768w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-sensibilisation-au-handicap\" class=\"wp-block-heading is-style-heading-4\">Sensibilisation au handicap<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource aide les apprenant\u00b7e\u00b7s \u00e0 mieux accueillir les client\u00b7e\u00b7s et les coll\u00e8gues en situation de handicap, avec attention et respect. Gr\u00e2ce \u00e0 des rep\u00e8res concrets, vos \u00e9quipes pourront offrir \u00e0 chacun\u00b7e une exp\u00e9rience de qualit\u00e9, aussi bien en mati\u00e8re de service que de s\u00e9curit\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Comprendre le handicap et les discriminations qui peuvent y \u00eatre li\u00e9es<\/span><\/li>\n\n\n\n<li><span>Mettre en place des am\u00e9nagements raisonnables et adopter les bons r\u00e9flexes en cas d\u2019urgence<\/span><\/li>\n\n\n\n<li><span>Communiquer de mani\u00e8re inclusive<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74164\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-travailler-avec-des-substances-dangereuses\" class=\"wp-block-heading is-style-heading-4\">Travailler avec des substances dangereuses<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La manipulation de produits chimiques et de substances potentiellement dangereuses fait partie du quotidien en h\u00f4tellerie et restauration. Une mauvaise utilisation peut entra\u00eener des risques pour la sant\u00e9 des \u00e9quipes et engager la responsabilit\u00e9 de l\u2019employeur.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Identifier les substances dangereuses et leurs pictogrammes<\/span><\/li>\n\n\n\n<li><span>Comprendre et appliquer les consignes des fiches de donn\u00e9es de s\u00e9curit\u00e9<\/span><\/li>\n\n\n\n<li><span>Adopter les bonnes pratiques pour pr\u00e9venir les risques chimiques et alimentaires<\/span><\/li>\n\n\n\n<li><span>Pr\u00e9venir les incidents&nbsp;<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"754\" height=\"504\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/COSHH_Working_With_Hazardous_Substances_new1.png\" alt=\"\" class=\"wp-image-3618\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/COSHH_Working_With_Hazardous_Substances_new1.png 754w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/COSHH_Working_With_Hazardous_Substances_new1-300x201.png 300w\" sizes=\"auto, (max-width: 754px) 100vw, 754px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c84197\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Flow_CourseCatalogue_PCI.png\" alt=\"\" class=\"wp-image-3619\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Flow_CourseCatalogue_PCI.png 800w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Flow_CourseCatalogue_PCI-300x206.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Flow_CourseCatalogue_PCI-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-la-norme-pci-dss-le-traitement-des-donnees-bancaires-en-toute-securite\" class=\"wp-block-heading is-style-heading-4\">La norme PCI DSS : le traitement des donn\u00e9es bancaires en toute s\u00e9curit\u00e9<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Des individus malveillants trouvent sans cesse de nouveaux moyens de compromettre la s\u00e9curit\u00e9 des donn\u00e9es bancaires de vos clients ! Comment vos \u00e9quipes parviennent-elles \u00e0 r\u00e9duire le risque de fraude par carte de paiement au sein de votre \u00e9tablissement ? Cette courte ressource aide les membres d&#8217;\u00e9quipes \u00e0 s\u00e9curiser les donn\u00e9es des clients lors du traitement des paiements par carte. Le cours vous aidera \u00e9galement \u00e0 mettre en pratique les directives de la norme PCI DSS afin d&#8217;identifier les risques et d&#8217;assurer la s\u00e9curit\u00e9 des donn\u00e9es relatives aux cartes de paiements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Nos cinq principes bas\u00e9s sur les directives de la norme PCI DSS.<\/li>\n\n\n\n<li>L&#8217;identification des risques majeurs pour la s\u00e9curit\u00e9 des donn\u00e9es.<\/li>\n\n\n\n<li>Le signalement d&#8217;une activit\u00e9 suspecte aupr\u00e8s de la direction.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-3613\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c104081\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-la-manutention-manuelle-de-charges\" class=\"wp-block-heading is-style-heading-4\">La manutention manuelle de charges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La manutention manuelle \u00e9tant l&#8217;une des principales causes d&#8217;accidents du travail, cette ressource essentielle peut contribuer \u00e0 r\u00e9duire les incidents et \u00e0 am\u00e9liorer la s\u00e9curit\u00e9 de votre \u00e9quipe. Ce cours aidera les membres d&#8217;\u00e9quipe \u00e0 identifier les risques, \u00e0 utiliser des techniques plus s\u00fbres et \u00e0 prendre de meilleures d\u00e9cisions lorsqu&#8217;ils sont confront\u00e9s \u00e0 la manutention manuelle. Donnez \u00e0 votre \u00e9quipe les connaissances et les comp\u00e9tences n\u00e9cessaires pour effectuer des t\u00e2ches de manutention manuelle en toute s\u00e9curit\u00e9 et en toute confiance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>R\u00e9duire les risques de blessures en cas de manutention manuelle<\/li>\n\n\n\n<li>Signaler les situations dangereuses \u00e0 un responsable<br>&nbsp;<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-3608\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Flow_CourseCatalogue_ManualHandling.png\" alt=\"\" class=\"wp-image-3620\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Flow_CourseCatalogue_ManualHandling.png 800w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Flow_CourseCatalogue_ManualHandling-300x206.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Flow_CourseCatalogue_ManualHandling-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c110084\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Legionella_CourseCatalogue.png\" alt=\"\" class=\"wp-image-3621\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Legionella_CourseCatalogue.png 800w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Legionella_CourseCatalogue-300x206.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Legionella_CourseCatalogue-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-sensibilisation-a-la-legionellose\" class=\"wp-block-heading is-style-heading-4\">Sensibilisation \u00e0 la l\u00e9gionellose<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vos \u00e9quipes sont-elles pr\u00eates \u00e0 rep\u00e9rer et \u00e0 signaler les risques li\u00e9s aux l\u00e9gionelles ?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les flamb\u00e9es surviennent souvent par manque de contr\u00f4les ou de communication interne. Cette ressource courte et interactive aide vos \u00e9quipes \u00e0 adopter les bons r\u00e9flexes : o\u00f9 se cachent les risques, quoi observer, \u00e0 qui signaler. Id\u00e9ale pour les h\u00f4tels, spas et tout site avec douches ou jeux d\u2019eau, elle vous aide \u00e0 renforcer vos mesures de pr\u00e9vention existantes tout en limitant les interruptions de service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Identifier les zones \u00e0 risque et les signaux d\u2019alerte.<\/span><\/li>\n\n\n\n<li><span>Appliquer les proc\u00e9dures de votre \u00e9tablissement pour r\u00e9duire les risques et documenter les actions.<\/span><\/li>\n\n\n\n<li><span>Communiquer rapidement les probl\u00e8mes aux personnes r\u00e9f\u00e9rentes.<\/span><\/li>\n\n\n\n<li><span>Distinguer les t\u00e2ches r\u00e9serv\u00e9es aux \u00e9quipes form\u00e9es et savoir quand mettre un point d\u2019eau hors service.<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c110273\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-sensibilisation-lgbtq\" class=\"wp-block-heading is-style-heading-4\">Sensibilisation LGBTQ+<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ce module interactif sensibilise les collaborateur\u00b7rice\u00b7s des m\u00e9tiers de l\u2019h\u00f4tellerie-restauration aux enjeux d\u2019inclusion et de respect envers les personnes LGBTQ+. Il aide \u00e0 adopter des comportements professionnels et un langage appropri\u00e9 afin de garantir une exp\u00e9rience client accueillante et un climat de travail serein.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0 partir de situations r\u00e9alistes les apprenant\u00b7e\u00b7s identifient les attitudes inadapt\u00e9es, comprennent leurs impacts op\u00e9rationnels et r\u00e9putationnels, et d\u00e9veloppent les bons r\u00e9flexes pour r\u00e9agir avec justesse.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Comprendre les enjeux d\u2019inclusion et de respect envers les personnes LGBTQ+ en milieu h\u00f4telier et de loisirs.<\/span><\/li>\n\n\n\n<li><span>Adopter un langage et des comportements professionnels dans les interactions avec coll\u00e8gues et client\u00b7e\u00b7s.<\/span><\/li>\n\n\n\n<li><p><span>R\u00e9agir face \u00e0 des propos ou comportements homophobes ou transphobes et limiter les risques pour l\u2019entreprise.<\/span><\/p><p><span><strong>Attention :<\/strong> ce module contient des sc\u00e9narios abordant des situations d\u2019homophobie et de transphobie.<\/span><br>&nbsp;<\/p><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Flow_CourseCatalogue_Image_CR073_LGBTQ.png\" alt=\"\" class=\"wp-image-3622\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Flow_CourseCatalogue_Image_CR073_LGBTQ.png 800w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Flow_CourseCatalogue_Image_CR073_LGBTQ-300x206.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Flow_CourseCatalogue_Image_CR073_LGBTQ-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c116856\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Neurodiversity_CourseCatalogue.png\" alt=\"\" class=\"wp-image-3623\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Neurodiversity_CourseCatalogue.png 800w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Neurodiversity_CourseCatalogue-300x206.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Neurodiversity_CourseCatalogue-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-sensibilisation-a-la-neurodiversite\" class=\"wp-block-heading is-style-heading-4\">Sensibilisation \u00e0 la neurodiversit\u00e9<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vos \u00e9quipes sont-elles pr\u00eates \u00e0 accompagner avec assurance des client\u00b7e\u00b7s et des coll\u00e8gues aux profils vari\u00e9s dans des situations r\u00e9elles du quotidien ?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource interactive permet de d\u00e9velopper des r\u00e9flexes simples et concrets pour mieux comprendre la neurodiversit\u00e9, rep\u00e9rer les situations pouvant g\u00e9n\u00e9rer de la pression et adapter sa communication de fa\u00e7on claire et respectueuse.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Elle contribue \u00e0 am\u00e9liorer la qualit\u00e9 de l\u2019accueil, \u00e0 renforcer la coop\u00e9ration au sein des \u00e9quipes et \u00e0 rendre les interactions plus inclusives pour toutes et tous.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 15 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Comprendre les principaux profils neurodivergents ainsi que les forces et difficult\u00e9s qui peuvent leur \u00eatre associ\u00e9es.&nbsp;<\/span><\/li>\n\n\n\n<li><span>Identifier les situations du quotidien susceptibles de cr\u00e9er du stress, de la confusion ou des tensions pour les client\u00b7e\u00b7s et les coll\u00e8gues.<\/span><\/li>\n\n\n\n<li><span>Adopter des strat\u00e9gies simples pour communiquer clairement, r\u00e9duire la pression et apporter un soutien adapt\u00e9 pendant le service.<\/span><br>&nbsp;<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c110273\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-gerer-les-besoins-et-preferences-alimentaires\" class=\"wp-block-heading is-style-heading-4\">G\u00e9rer les besoins et pr\u00e9f\u00e9rences alimentaires<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les client\u00b7e\u00b7s peuvent poser des questions sur l\u2019alimentation pour de nombreuses raisons : allergies, intol\u00e9rances, maladie c\u0153liaque, r\u00e9gimes halal, casher, v\u00e9g\u00e9talien ou v\u00e9g\u00e9tarien, \u00e9viction du lactose ou du gluten, besoins li\u00e9s \u00e0 la maladie de Crohn ou pr\u00e9f\u00e9rences personnelles.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource courte et pratique aide les \u00e9quipes de l\u2019h\u00f4tellerie-restauration \u00e0 r\u00e9pondre avec attention : poser des questions claires, v\u00e9rifier les informations avant de r\u00e9pondre et transmettre les demandes avec discr\u00e9tion et dans le respect des r\u00e8gles de s\u00e9curit\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Identifier les demandes, besoins et pr\u00e9f\u00e9rences alimentaires les plus courants.<\/li>\n\n\n\n<li>Rep\u00e9rer les recoupements possibles entre diff\u00e9rents besoins.<\/li>\n\n\n\n<li>Comprendre les risques li\u00e9s aux suppositions.<\/li>\n\n\n\n<li>Poser des questions claires et respectueuses.<\/li>\n\n\n\n<li>V\u00e9rifier les informations avant de recommander un plat.<\/li>\n\n\n\n<li>Transmettre les demandes avec discr\u00e9tion \u00e0 l\u2019\u00e9quipe de cuisine.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/09\/HandlingDietaryRequests.webp\" alt=\"Un serveur, v\u00eatu d'un tablier, sourit tandis qu'il prend la commande d'une femme assise qui tient un menu, dans un restaurant moderne et bien \u00e9clair\u00e9, agr\u00e9ment\u00e9 de plantes et dot\u00e9 de baies vitr\u00e9es.\" class=\"wp-image-5414\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/09\/HandlingDietaryRequests.webp 800w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/09\/HandlingDietaryRequests-300x206.png 300w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"#top\">\u21e7 Retourner en haut&nbsp;\u21e7&nbsp;<\/a><\/p>\n<\/div>\n\n\n\n<h2 id=\"h-restauration-rapide-0\" class=\"wp-block-heading is-style-heading-3\">Restauration rapide<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74193\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"791\" height=\"539\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Health_and_Safety_Level_1_for_QSR_new1.png\" alt=\"\" class=\"wp-image-3624\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Health_and_Safety_Level_1_for_QSR_new1.png 791w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Health_and_Safety_Level_1_for_QSR_new1-300x204.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Health_and_Safety_Level_1_for_QSR_new1-768x523.png 768w\" sizes=\"auto, (max-width: 791px) 100vw, 791px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-sante-et-securite-niveau-1-pour-la-restauration-rapide\" class=\"wp-block-heading is-style-heading-4\">Sant\u00e9 et s\u00e9curit\u00e9 niveau 1 pour la restauration rapide<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span class=\"text-muted\">de Flow Learning<\/span><\/strong><br> <br> Notre ressource de niveau 1 sur la sant\u00e9 et la s\u00e9curit\u00e9 aide les apprenants \u00e0 identifier&nbsp;et \u00e0 appliquer des mesures de pr\u00e9vention envers leurs coll\u00e8gues et leurs clients.&nbsp;Gr\u00e2ce \u00e0 cette introduction \u00e0 la gestion des risques, aux dangers sur le lieu de travail&nbsp;et aux substances nocives, vos \u00e9quipes apprendront comment s\u00e9curiser leur lieu de&nbsp;travail. Ce module con\u00e7u pour les \u00e9tablissements QSR est parfait pour les employ\u00e9s&nbsp;de l\u2019h\u00f4tellerie-restauration qui \u00e9voluent dans des lieux de travail \u00e0 faible risque, tels&nbsp;que les caf\u00e9s ! *<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><small>* Ce cours n&#8217;est pas une qualification officielle : les niveaux indiquent seulement le profil&nbsp;d&#8217;apprenant auquel le cours convient.<\/small><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 1 heure<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Sant\u00e9, hygi\u00e8ne et&nbsp;manutention manuelle&nbsp;s\u00e9curis\u00e9e.<\/li>\n\n\n\n<li>Identification des&nbsp;dangers.&nbsp;<\/li>\n\n\n\n<li>Premiers secours et&nbsp;protocoles d&#8217;incendie.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-3608\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74200\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-sante-et-securite-niveau-2-pour-la-restauration-rapide\" class=\"wp-block-heading is-style-heading-4\">Sant\u00e9 et s\u00e9curit\u00e9 niveau 2 pour la restauration rapide<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h6 id=\"h-de-flow-learning-nbsp\" class=\"wp-block-heading is-style-heading-6\"><span class=\"text-muted\"><strong>de Flow Learning<\/strong><\/span><br> &nbsp;<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource regroupe un ensemble de mesures n\u00e9cessaires \u00e0 la s\u00e9curit\u00e9 des&nbsp;apprenants, celle de leurs coll\u00e8gues et de leurs clients. Elle explique comment ces&nbsp;derniers peuvent garantir la conformit\u00e9 de leur lieu de travail en mati\u00e8re de sant\u00e9 et&nbsp;de s\u00e9curit\u00e9. Ils s&#8217;exerceront \u00e0 g\u00e9rer les risques, \u00e0 pr\u00e9venir les incendies, \u00e0 r\u00e9pondre aux&nbsp;urgences et \u00e0 signaler les accidents. Ce module con\u00e7u pour les \u00e9tablissements QSR&nbsp;est parfait pour les employ\u00e9s de l\u2019h\u00f4tellerie-restauration qui \u00e9voluent dans des lieux de&nbsp;travail \u00e0 haut risque, tels que les cuisines. *<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><small>* Ce cours n&#8217;est pas une qualification officielle : les niveaux indiquent seulement le profil&nbsp;d&#8217;apprenant auquel le cours convient.<\/small><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 1 heure<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Sant\u00e9, hygi\u00e8ne et&nbsp;manutention manuelle&nbsp;s\u00e9curis\u00e9e.<\/li>\n\n\n\n<li>Identification des&nbsp;dangers.<\/li>\n\n\n\n<li>Premiers secours et protocoles d&#8217;incendie.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-3608\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"790\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Health_and_Safety_Level_2_for_QSR_new1.png\" alt=\"\" class=\"wp-image-3625\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Health_and_Safety_Level_2_for_QSR_new1.png 790w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Health_and_Safety_Level_2_for_QSR_new1-300x204.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Health_and_Safety_Level_2_for_QSR_new1-768x523.png 768w\" sizes=\"auto, (max-width: 790px) 100vw, 790px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74207\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"801\" height=\"536\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Food_Safety_Level_1_for_QSR_new1.png\" alt=\"\" class=\"wp-image-3626\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Food_Safety_Level_1_for_QSR_new1.png 801w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Food_Safety_Level_1_for_QSR_new1-300x201.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Food_Safety_Level_1_for_QSR_new1-768x514.png 768w\" sizes=\"auto, (max-width: 801px) 100vw, 801px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-securite-alimentaire-niveau-1-pour-la-restauration-rapide\" class=\"wp-block-heading is-style-heading-4\">S\u00e9curit\u00e9 alimentaire niveau 1 pour la restauration rapide<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h6 id=\"h-de-flow-learning-nbsp-0\" class=\"wp-block-heading is-style-heading-6\"><span class=\"text-muted\"><strong>de Flow Learning<\/strong><\/span><br> &nbsp;<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">En explorant les m\u00e9thodes les plus efficaces pour pr\u00e9venir toute contamination ou&nbsp;intoxication alimentaire, les apprenants d\u00e9couvriront comment assurer la s\u00e9curit\u00e9&nbsp;alimentaire \u00e0 travers des actions cl\u00e9s. Ce module con\u00e7u pour les \u00e9tablissements QSR&nbsp;est parfait pour les personnes qui manipulent des aliments \u00e0 l&#8217;ext\u00e9rieur des cuisines&nbsp;ou occasionnellement. *<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><small>* Ce cours n&#8217;est pas une qualification officielle : les niveaux indiquent seulement le profil&nbsp;d&#8217;apprenant auquel le cours convient.<\/small><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 1 heure<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Sant\u00e9 et hygi\u00e8ne dans&nbsp;un environnement&nbsp;alimentaire.<\/li>\n\n\n\n<li>La contamination des&nbsp;aliments et les maladies&nbsp;qu&#8217;elle peut provoquer.<\/li>\n\n\n\n<li>Les contr\u00f4les&nbsp;pouvant emp\u00eacher&nbsp;la contamination des&nbsp;aliments.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-3608\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74214\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-securite-alimentaire-niveau-2-pour-la-restauration-rapide\" class=\"wp-block-heading is-style-heading-4\">S\u00e9curit\u00e9 alimentaire niveau 2 pour la restauration rapide<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h6 id=\"h-de-flow-learning-nbsp-1\" class=\"wp-block-heading is-style-heading-6\"><span class=\"text-muted\"><strong>de Flow Learning<\/strong><\/span><br> &nbsp;<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource permettra aux apprenants de suivre le parcours des aliments. Ils&nbsp;apprendront \u00e0 rep\u00e9rer les risques et les causes de contamination et d&#8217;intoxication&nbsp;alimentaire, tout en mettant en place des actions de contr\u00f4le. De plus, ils se&nbsp;familiariseront avec les techniques de pr\u00e9vention et de nettoyage qui leur permettront&nbsp;de garder leur cuisine propre et saine. Ce module con\u00e7u pour les \u00e9tablissements&nbsp;QSR est parfait pour toute personne impliqu\u00e9e dans la pr\u00e9paration, la cuisson et le&nbsp;stockage des aliments. *<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><small>* Ce cours n&#8217;est pas une qualification officielle : les niveaux indiquent seulement le profil&nbsp;d&#8217;apprenant auquel le cours convient.<\/small><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 1 heure<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Sant\u00e9 et hygi\u00e8ne dans&nbsp;un environnement&nbsp;alimentaire.<\/li>\n\n\n\n<li>Les meilleures pratiques&nbsp;pour pr\u00e9venir la&nbsp;contamination des&nbsp;aliments (y compris&nbsp;l&#8217;acrylamide) et les&nbsp;maladies qu&#8217;elle peut&nbsp;provoquer.<\/li>\n\n\n\n<li>Les risques et la mani\u00e8re&nbsp;de les att\u00e9nuer tout&nbsp;au long du parcours&nbsp;alimentaire.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-3608\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"790\" height=\"539\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Food_Safety_Level_2_for_QSR_new1.png\" alt=\"\" class=\"wp-image-3627\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Food_Safety_Level_2_for_QSR_new1.png 790w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Food_Safety_Level_2_for_QSR_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Food_Safety_Level_2_for_QSR_new1-768x524.png 768w\" sizes=\"auto, (max-width: 790px) 100vw, 790px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74221\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"773\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Food_Allergens_for_QSR_new1.png\" alt=\"\" class=\"wp-image-3628\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Food_Allergens_for_QSR_new1.png 773w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Food_Allergens_for_QSR_new1-300x208.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Food_Allergens_for_QSR_new1-768x534.png 768w\" sizes=\"auto, (max-width: 773px) 100vw, 773px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-allergenes-alimentaires-pour-la-restauration-rapide\" class=\"wp-block-heading is-style-heading-4\">Allerg\u00e8nes alimentaires pour la restauration rapide<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gr\u00e2ce \u00e0 ce guide sur les allerg\u00e8nes alimentaires, vos \u00e9quipes seront capables de&nbsp;distinguer les fruits \u00e0 coques des graines de s\u00e9same ! Les apprenants d\u00e9couvriront&nbsp;les meilleures fa\u00e7ons d&#8217;assurer la s\u00e9curit\u00e9 de leurs invit\u00e9s. Ils s&#8217;entra\u00eeneront \u00e0&nbsp;communiquer sur les allerg\u00e8nes et \u00e0 informer leurs convives sur les diff\u00e9rentes&nbsp;proc\u00e9dures de contr\u00f4les. Ce module con\u00e7u pour les \u00e9tablissements QSR est parfait&nbsp;pour tous les employ\u00e9s de l\u2019h\u00f4tellerie-restauration.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Informations sur les&nbsp;ingr\u00e9dients allerg\u00e8nes et&nbsp;meilleures pratiques pour&nbsp;les aliments pr\u00e9emball\u00e9s.<\/li>\n\n\n\n<li>Pr\u00e9venir les contacts&nbsp;crois\u00e9s et minimiser&nbsp;le risque de r\u00e9actions&nbsp;allergiques.<\/li>\n\n\n\n<li>R\u00e9agir aux signes des&nbsp;r\u00e9actions allergiques.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-3608\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74228\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-sensibilisation-aux-premiers-secours-pour-la-restauration-rapide\" class=\"wp-block-heading is-style-heading-4\">Sensibilisation aux premiers secours pour la restauration rapide<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource met l&#8217;accent sur l&#8217;importance d&#8217;une r\u00e9action imm\u00e9diate face \u00e0 un&nbsp;accident ou une urgence et sur la meilleure fa\u00e7on de r\u00e9agir pour les apprenants.&nbsp;Ils d\u00e9couvriront les moyens pour garantir la s\u00e9curit\u00e9 de leur lieu de travail et seront&nbsp;guid\u00e9s \u00e0 travers les proc\u00e9dures de base relatives aux premiers secours.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><small><i><\/i><i>Remarque : ce module fournit des \u00e9l\u00e9ments de base aux premiers secours et ne&nbsp;permet pas \u00e0 l&#8217;apprenant d&#8217;obtenir une qualification en premiers secours.<\/i><i><\/i><\/small><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 1 heure<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>L\u2019identification et la&nbsp;r\u00e9action face \u00e0 des&nbsp;accidents du quotidien&nbsp;sur le lieu de travail.<\/li>\n\n\n\n<li>Les contr\u00f4les d\u2019urgence&nbsp;primaires et secondaires.<\/li>\n\n\n\n<li>Les \u00e9tapes cl\u00e9s du&nbsp;massage cardiaque et&nbsp;du bouche-\u00e0-bouche.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-3608\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"790\" height=\"539\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/First_Aid_Awareness_for_QSR_new1.png\" alt=\"\" class=\"wp-image-3629\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/First_Aid_Awareness_for_QSR_new1.png 790w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/First_Aid_Awareness_for_QSR_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/First_Aid_Awareness_for_QSR_new1-768x524.png 768w\" sizes=\"auto, (max-width: 790px) 100vw, 790px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"#top\">\u21e7 Retourner en haut&nbsp;\u21e7&nbsp;<\/a><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"h-bien-etre-et-securite-0\" class=\"wp-block-heading is-style-heading-3\">Bien-\u00eatre et s\u00e9curit\u00e9<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74264\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-bien-etre-mental\" class=\"wp-block-heading is-style-heading-4\">Bien-\u00eatre mental<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le bien-\u00eatre mental vous permet de penser, de ressentir et d&#8217;agir de la meilleure&nbsp;fa\u00e7on possible au quotidien. Ce bien-\u00eatre a un impact positif sur l&#8217;ensemble&nbsp;des \u00e9quipes, sur vos convives et, en fin de compte, sur la r\u00e9putation de votre&nbsp;\u00e9tablissement. Cette ressource propose une d\u00e9finition du bien-\u00eatre mental et&nbsp;offre aux apprenants un espace s\u00fbr pour r\u00e9fl\u00e9chir sur eux-m\u00eames. Les apprenants&nbsp;d\u00e9couvriront comment g\u00e9rer leur stress, renforcer leur r\u00e9silience et pratiquer la&nbsp;pleine conscience de soi. Enfin, en assimilant ces connaissances, les apprenants&nbsp;seront en mesure d\u2019\u00e9laborer leur propre \u201cplan\u201d de bien-\u00eatre mental.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><small><i><\/i><\/small><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>D\u00e9finitions relatives au&nbsp;bien-\u00eatre mental, au stress,&nbsp;\u00e0 la r\u00e9silience et \u00e0 la pleine&nbsp;conscience.<\/li>\n\n\n\n<li>Techniques de gestion&nbsp;du stress et de pleine&nbsp;conscience.<\/li>\n\n\n\n<li>Elaboration d\u2019un plan de&nbsp;bien-\u00eatre personne.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-3608\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Mental_Wellness_new1.png\" alt=\"\" class=\"wp-image-3630\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Mental_Wellness_new1.png 788w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Mental_Wellness_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Mental_Wellness_new1-768x524.png 768w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74271\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Staying_Safe_and_Sound_new1.png\" alt=\"\" class=\"wp-image-3631\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Staying_Safe_and_Sound_new1.png 788w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Staying_Safe_and_Sound_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Staying_Safe_and_Sound_new1-768x524.png 768w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-rester-en-securite\" class=\"wp-block-heading is-style-heading-4\">Rester en s\u00e9curit\u00e9<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La s\u00e9curit\u00e9 ? Une priorit\u00e9 pour un site de restauration. Comment s&#8217;assurer que&nbsp;vos employ\u00e9s et convives \u00e9voluent dans un espace s\u00fbr ? Avec ce module, nous&nbsp;soutenons le devoir de diligence que vous avez envers votre \u00e9quipe et vos convives.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les apprenants s&#8217;exerceront \u00e0 prendre des d\u00e9cisions cl\u00e9s pour \u00e9viter de se mettre&nbsp;en danger, au m\u00eame titre que leurs collaborateurs et convives. Ils apprendront \u00e0&nbsp;identifier les risques, mais aussi \u00e0 intervenir en toute s\u00e9curit\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Une prise de d\u00e9cision \u00e9clair\u00e9e&nbsp;et un espace optimis\u00e9.<\/li>\n\n\n\n<li>L\u2019identification des risques.<\/li>\n\n\n\n<li>Une intervention en tout&nbsp;s\u00e9curit\u00e9 pour vos coll\u00e8gues&nbsp;et convives.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-3608\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74278\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-ergonomie-de-l-espace-de-travail\" class=\"wp-block-heading is-style-heading-4\">Ergonomie de l&#8217;espace de travail<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Un mauvais am\u00e9nagement et une mauvaise conception des espaces sont parmi les&nbsp;principaux facteurs de blessures sur le lieu de travail. Un manque d\u2019ergonomie peut&nbsp;avoir un impact sur la productivit\u00e9 et sur vos revenus. Ce module d\u00e9finit le terme&nbsp;&#8220;ergonomie&#8221; et explore les probl\u00e8mes li\u00e9s \u00e0 une mauvaise conception des espaces&nbsp;de travail. Il d\u00e9livre \u00e9galement les meilleures pratiques pour \u00e9radiquer les mauvaises&nbsp;habitudes en mati\u00e8re d\u2019am\u00e9nagement et accompagne les apprenants dans la mise&nbsp;en place de nouvelles id\u00e9es. Vos apprenants \u00e9laboreront leur propre plan d\u2019action,&nbsp;ce qui leur permettra d\u2019apporter eux-m\u00eames des changements pour de meilleurs&nbsp;espaces.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><small><i><\/i><\/small><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>D\u00e9finition de l\u2019ergonomie&nbsp;et identification des&nbsp;probl\u00e8mes li\u00e9s \u00e0 une&nbsp;mauvaise conception des&nbsp;espaces de travail.<\/li>\n\n\n\n<li>Les diff\u00e9rentes fa\u00e7ons&nbsp;d\u2019am\u00e9liorer votre espace&nbsp;de travail.<\/li>\n\n\n\n<li>Cr\u00e9ation d\u2019un plan&nbsp;d\u2019action personnel.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-3608\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Desk_Space_Ergonomics_new1.png\" alt=\"\" class=\"wp-image-3632\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Desk_Space_Ergonomics_new1.png 788w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Desk_Space_Ergonomics_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Desk_Space_Ergonomics_new1-768x524.png 768w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74285\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"789\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Make_Spiking_History_new1.png\" alt=\"\" class=\"wp-image-3633\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Make_Spiking_History_new1.png 789w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Make_Spiking_History_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Make_Spiking_History_new1-768x524.png 768w\" sizes=\"auto, (max-width: 789px) 100vw, 789px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-stop-a-l-administration-de-substances-nuisibles\" class=\"wp-block-heading is-style-heading-4\">Stop \u00e0 l\u2019administration de substances nuisibles !<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019administration de substances nuisibles ne constitue pas seulement un danger pour vos clients : elle repr\u00e9sente \u00e9galement un risque pour votre entreprise et vos coll\u00e8gues. Cette courte ressource pr\u00e9sente les diff\u00e9rentes mesures \u00e0 mettre en place par vos \u00e9quipes afin que ce type d\u2019incident ne survienne pas.<i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Identifier les signes qui montrent qu\u2019une personne a \u00e9t\u00e9 drogu\u00e9e.<\/li>\n\n\n\n<li>Prendre les mesures ad\u00e9quates en cas d&#8217;incident potentiel.<\/li>\n\n\n\n<li>Mettre en place des mesures de pr\u00e9caution pour minimiser les risques d&#8217;incidents.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-3613\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74292\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-renforcer-la-securite-de-votre-etablissement\" class=\"wp-block-heading is-style-heading-4\">Renforcer la s\u00e9curit\u00e9 de votre \u00e9tablissement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les \u00e9tablissements accueillant du public doivent int\u00e9grer la s\u00e9curit\u00e9 comme un \u00e9l\u00e9ment central de leur gestion des risques. Bien que les incidents graves restent rares, la vigilance et la pr\u00e9paration des \u00e9quipes sont essentielles pour renforcer la pr\u00e9vention et la dissuasion.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette propose des actions pour am\u00e9liorer la s\u00e9curit\u00e9 au quotidien. Elle sensibilise aux menaces potentielles auxquelles un \u00e9tablissement peut \u00eatre confront\u00e9 et pr\u00e9sente les bonnes pratiques recommand\u00e9es par les agences de lutte contre le terrorisme.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Comprendre les menaces g\u00e9n\u00e9rales pouvant concerner un \u00e9tablissement&nbsp;<\/span><\/li>\n\n\n\n<li><span>Identifier et signaler un comportement ou un objet suspect<\/span><\/li>\n\n\n\n<li><span>R\u00e9agir de mani\u00e8re appropri\u00e9e face \u00e0 une alerte (appel mena\u00e7ant, attaque arm\u00e9e, etc.)<\/span><\/li>\n\n\n\n<li><span>Appliquer les bonnes pratiques de pr\u00e9vention recommand\u00e9es par les autorit\u00e9s fran\u00e7aises et europ\u00e9ennes&nbsp;<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Martyn_s_Law_Improving_Your_Venues_Security_new1.png\" alt=\"\" class=\"wp-image-3634\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Martyn_s_Law_Improving_Your_Venues_Security_new1.png 787w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Martyn_s_Law_Improving_Your_Venues_Security_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Martyn_s_Law_Improving_Your_Venues_Security_new1-768x524.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"#top\">\u21e7 Retourner en haut&nbsp;\u21e7&nbsp;<\/a><\/p>\n<\/div>\n\n\n\n<h2 id=\"h-cuisine-0\" class=\"wp-block-heading is-style-heading-3\">Cuisine<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74303\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Essential_Cooking_Skills_new1.png\" alt=\"\" class=\"wp-image-3635\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Essential_Cooking_Skills_new1.png 787w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Essential_Cooking_Skills_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Essential_Cooking_Skills_new1-768x524.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-competences-de-base-en-cuisine\" class=\"wp-block-heading is-style-heading-4\">Comp\u00e9tences de base en cuisine<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource interactive et attrayante incite votre personnel de cuisine \u00e0&nbsp;d\u00e9velopper ses comp\u00e9tences. Des techniques de cuisine essentielles, en passant&nbsp;par les sp\u00e9cificit\u00e9s scientifiques, jusqu\u2019aux vid\u00e9os tutoriels cr\u00e9\u00e9es par un chef&nbsp;professionnel, vos apprenants se concentreront sur les aspects pratiques de leur&nbsp;r\u00f4le. Parfait pour toutes les \u00e9quipes de cuisine en phase d&#8217;initiation.<i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Les techniques de&nbsp;cuisson les plus&nbsp;courantes et leurs&nbsp;sp\u00e9cificit\u00e9s.<\/li>\n\n\n\n<li>Des pratiques de travail&nbsp;bien pens\u00e9es pour&nbsp;am\u00e9liorer l&#8217;efficacit\u00e9.<\/li>\n\n\n\n<li>Des vid\u00e9os courtes de&nbsp;conseils et d&#8217;astuces&nbsp;avec un chef cuisinier&nbsp;professionnel.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-3613\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74310\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-competences-de-base-en-matiere-de-preparation\" class=\"wp-block-heading is-style-heading-4\">Comp\u00e9tences de base en mati\u00e8re de pr\u00e9paration<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource est con\u00e7ue pour aider les nouveaux membres de votre \u00e9quipe de cuisine \u00e0 mettre en pratique les comp\u00e9tences de pr\u00e9paration requises pour travailler dans une cuisine. Gr\u00e2ce \u00e0 des tutoriels vid\u00e9o, des activit\u00e9s et des conseils de chefs professionnels, les apprenants mettront en pratique leurs connaissances des \u00e9quipements de cuisine, de l&#8217;utilisation des couteaux et des pratiques de travail. <small><i><\/i><\/small><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Les \u00e9quipements de cuisine et leur fonction.<\/li>\n\n\n\n<li>Les bonnes pratiques alimentaires, telles que le lavage des aliments, la pr\u00e9vention de la contamination crois\u00e9e et l&#8217;\u00e9tiquetage des dates.<\/li>\n\n\n\n<li>Comment mettre en place une salle de pr\u00e9paration.<\/li>\n\n\n\n<li>Savoir manier le couteau pour hacher, trancher et d\u00e9couper.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-3613\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"536\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Essential_Prepping_Skills_new1.png\" alt=\"\" class=\"wp-image-3636\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Essential_Prepping_Skills_new1.png 787w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Essential_Prepping_Skills_new1-300x204.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Essential_Prepping_Skills_new1-768x523.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"#top\">\u21e7 Retourner en haut&nbsp;\u21e7&nbsp;<\/a><\/p>\n<\/div>\n\n\n\n<h2 id=\"h-en-route-pour-la-reprise-0\" class=\"wp-block-heading is-style-heading-3\">En route pour la reprise<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74321\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/4_Ways_to_Build_Revenue_new1.png\" alt=\"\" class=\"wp-image-3637\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/4_Ways_to_Build_Revenue_new1.png 787w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/4_Ways_to_Build_Revenue_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/4_Ways_to_Build_Revenue_new1-768x524.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-accelerer-la-croissance-de-votre-etablissement\" class=\"wp-block-heading is-style-heading-4\">Acc\u00e9l\u00e9rer la croissance de votre \u00e9tablissement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dans un contexte concurrentiel, la croissance d\u2019un \u00e9tablissement repose sur sa capacit\u00e9 \u00e0 attirer, convertir et fid\u00e9liser sa client\u00e8le tout en optimisant ses op\u00e9rations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette ressource propose une approche structur\u00e9e et op\u00e9rationnelle pour d\u00e9velopper le chiffre d\u2019affaires \u00e0 travers quatre leviers cl\u00e9s : acquisition de clients, optimisation des ventes, fid\u00e9lisation et efficacit\u00e9 op\u00e9rationnelle.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0 travers des conseils pratiques et directement applicables, cette ressource vise \u00e0 comprendre comment am\u00e9liorer l\u2019exp\u00e9rience client, maximiser chaque interaction commerciale et mettre en place des actions incitatives performantes. Le module met \u00e9galement l\u2019accent sur l\u2019importance de l\u2019organisation, de l\u2019\u00e9coute client et du pilotage des performances.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Attirer et d\u00e9velopper une nouvelle client\u00e8le<\/span><\/li>\n\n\n\n<li><span>Optimiser les ventes et maximiser chaque opportunit\u00e9<\/span><\/li>\n\n\n\n<li><span>Cr\u00e9er des relations clients durables et fid\u00e9liser<\/span><\/li>\n\n\n\n<li><span>Am\u00e9liorer l\u2019efficacit\u00e9 op\u00e9rationnelle et la capacit\u00e9 d\u2019accueil<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74328\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-le-succes-de-la-vente-a-emporter-et-de-la-livraison\" class=\"wp-block-heading is-style-heading-4\">Le succ\u00e8s de la vente \u00e0 emporter et de la livraison<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gr\u00e2ce \u00e0 ce module, vous apprendrez comment vous lancer avec succ\u00e8s dans la vente \u00e0&nbsp;emporter et la livraison. Vous d\u00e9couvrirez comment tirer profit de cette source de revenus.&nbsp;Vous \u00e9tudierez \u00e9galement les pr\u00e9requis n\u00e9cessaires au succ\u00e8s de votre \u00e9tablissement&nbsp;: l\u2019optimisation de vos menus, le choix d\u2019une plateforme de livraison, les meilleures&nbsp;pratiques pour garantir une satisfaction client optimale. Cette ressource regorge de&nbsp;conseils et de pistes de r\u00e9flexion afin de garantir un service d\u2019excellence pour vos clients&nbsp;et votre entreprise.<small><i><\/i><\/small><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Le choix du meilleur canal&nbsp;de ventes pour atteindre vos&nbsp;clients.<\/li>\n\n\n\n<li>Des processus adapt\u00e9s \u00e0&nbsp;la livraison et \u00e0 la vente \u00e0&nbsp;emporter.<\/li>\n\n\n\n<li>L\u2019optimisation de la&nbsp;satisfaction client.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-3613\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"536\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Takeaway_and_Delivery_Success_new1.png\" alt=\"\" class=\"wp-image-3638\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Takeaway_and_Delivery_Success_new1.png 787w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Takeaway_and_Delivery_Success_new1-300x204.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Takeaway_and_Delivery_Success_new1-768x523.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c74335\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Conflict_Resolution_new1.png\" alt=\"\" class=\"wp-image-3639\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Conflict_Resolution_new1.png 787w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Conflict_Resolution_new1-300x205.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Conflict_Resolution_new1-768x524.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-resolution-des-conflits\" class=\"wp-block-heading is-style-heading-4\">R\u00e9solution des conflits<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La gestion des conflits au sein de vos \u00e9quipes ou aupr\u00e8s de vos clients peut s\u2019av\u00e9rer&nbsp;complexe. L\u2019important ? D\u00e9samorcer la situation de mani\u00e8re calme, afin d&#8217;obtenir un&nbsp;r\u00e9sultat positif pour toutes les parties concern\u00e9es. Cette ressource est destin\u00e9e aux&nbsp;managers et aux \u00e9quipes sur site. Elle utilise des techniques \u00e9prouv\u00e9es et propose des&nbsp;exercices pratiques afin de pr\u00e9parer vos \u00e9quipes \u00e0 ce type de situations.<i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>L\u2019identification des sources des&nbsp;conflits.<\/li>\n\n\n\n<li>Les \u00e9tapes proactives&nbsp;permettant d\u2019identifier et&nbsp;d\u2019anticiper le conflit.<\/li>\n\n\n\n<li>Conseils et astuces pour&nbsp;r\u00e9soudre les situations&nbsp;complexes.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Approuv\u00e9 par :<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-3613\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 id=\"h-cuisine-collective-0\" class=\"wp-block-heading is-style-heading-3\">Cuisine Collective<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c106627\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-les-lois-au-coeur-de-la-cuisine-collective\" class=\"wp-block-heading is-style-heading-4\">Les lois au c\u0153ur de la cuisine collective<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La restauration collective conna\u00eet depuis 2018 une profonde \u00e9volution r\u00e9glementaire. Ce module pr\u00e9sente les textes qui fixent aujourd\u2019hui les rep\u00e8res essentiels : la <strong>loi EGAlim<\/strong>, la <strong>loi Climat et R\u00e9silience<\/strong> et les recommandations du <strong>Programme National Nutrition Sant\u00e9 (PNNS)<\/strong>, fondements des principales obligations \u00e0 respecter. \u00c0 travers ce cours, vos \u00e9quipes acquerront les rep\u00e8res n\u00e9cessaires pour transformer ces exigences en leviers d\u2019am\u00e9lioration, au service de la qualit\u00e9, de la conformit\u00e9 et de l\u2019image de votre \u00e9tablissement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>D\u00e9crypter les obligations issues des lois EGAlim, Climat et R\u00e9silience et du PNNS pour en comprendre l\u2019impact concret sur la restauration collective<\/span><\/li>\n\n\n\n<li><span>Concevoir des menus \u00e9quilibr\u00e9s et conformes gr\u00e2ce \u00e0 la pr\u00e9paration d\u2019un plan alimentaire et aux recommandations nutritionnelles officielles<\/span><\/li>\n\n\n\n<li><span>Mettre en \u0153uvre des pratiques qui valorisent votre \u00e9tablissement et renforcent sa conformit\u00e9<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Leslois_CourseCatalogue.png\" alt=\"\" class=\"wp-image-3640\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Leslois_CourseCatalogue.png 800w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Leslois_CourseCatalogue-300x206.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Leslois_CourseCatalogue-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c106634\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1760\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/GEMRCN_CourseCatalogue-scaled.png\" alt=\"\" class=\"wp-image-3641\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/GEMRCN_CourseCatalogue-scaled.png 2560w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/GEMRCN_CourseCatalogue-300x206.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/GEMRCN_CourseCatalogue-1024x704.png 1024w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/GEMRCN_CourseCatalogue-768x528.png 768w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/GEMRCN_CourseCatalogue-1536x1056.png 1536w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/GEMRCN_CourseCatalogue-2048x1408.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-reperes-nutritionnels-du-gemrcn\" class=\"wp-block-heading is-style-heading-4\">Rep\u00e8res nutritionnels du GEMRCN<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le GEMRCN d\u00e9finit les rep\u00e8res nutritionnels obligatoires en restauration collective publique : fr\u00e9quences de service, grammages adapt\u00e9s et diversit\u00e9 alimentaire. Cette ressource offre \u00e0 vos \u00e9quipes une compr\u00e9hension claire et op\u00e9rationnelle de ces exigences, ainsi que les 15 rep\u00e8res essentiels pour concevoir des menus \u00e9quilibr\u00e9s, adapt\u00e9s et conformes \u00e0 la r\u00e9glementation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Int\u00e9grer efficacement les rep\u00e8res nutritionnels obligatoires<\/span><\/li>\n\n\n\n<li><span>Construire des menus adapt\u00e9s aux convives et nutritionnellement \u00e9quilibr\u00e9s<\/span><\/li>\n\n\n\n<li><span>Mettre en pratique les recommandations du GEMRCN au quotidien<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c106641\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-lutte-contre-le-gaspillage-alimentaire\" class=\"wp-block-heading is-style-heading-4\">Lutte contre le gaspillage alimentaire<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">R\u00e9duire le gaspillage alimentaire, c\u2019est transformer un enjeu environnemental et r\u00e9glementaire en opportunit\u00e9 op\u00e9rationnelle. Cemontre \u00e0 vos \u00e9quipes comment agir concr\u00e8tement \u00e0 chaque \u00e9tape : ajuster les portions, concevoir des menus \u00e9quilibr\u00e9s, valoriser les invendus et organiser le tri et le recyclage des d\u00e9chets. Vos apprenants repartiront avec des m\u00e9thodes efficaces et des outils directement applicables pour limiter les pertes, impliquer les convives et valoriser leur travail au quotidien.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Identifier les sources de gaspillage et leurs impacts<\/span><\/li>\n\n\n\n<li><span>Adapter les menus et les portions pour limiter les pertes<\/span><\/li>\n\n\n\n<li><span>Mettre en \u0153uvre des actions pratiques et reproductibles au quotidien<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1760\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/Lutte_CourseCatalogue-scaled.png\" alt=\"\" class=\"wp-image-3642\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Lutte_CourseCatalogue-scaled.png 2560w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Lutte_CourseCatalogue-300x206.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Lutte_CourseCatalogue-1024x704.png 1024w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Lutte_CourseCatalogue-768x528.png 768w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Lutte_CourseCatalogue-1536x1056.png 1536w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/Lutte_CourseCatalogue-2048x1408.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c107457\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1760\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/CourseCatalogue_Image-scaled.png\" alt=\"\" class=\"wp-image-3643\" srcset=\"https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/CourseCatalogue_Image-scaled.png 2560w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/CourseCatalogue_Image-300x206.png 300w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/CourseCatalogue_Image-1024x704.png 1024w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/CourseCatalogue_Image-768x528.png 768w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/CourseCatalogue_Image-1536x1056.png 1536w, https:\/\/mapal-os.com\/fr\/wp-content\/uploads\/sites\/10\/2026\/08\/CourseCatalogue_Image-2048x1408.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-allergenes-alimentaires-en-restauration-collective\" class=\"wp-block-heading is-style-heading-4\">Allerg\u00e8nes alimentaires en restauration collective<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les allergies alimentaires concernent des millions de personnes et peuvent mettre leur sant\u00e9 en danger. <strong>En restauration collective, fournir des informations pr\u00e9cises<\/strong> sur les allerg\u00e8nes et les ingr\u00e9dients n\u2019est pas seulement une bonne pratique : <strong>c\u2019est une obligation l\u00e9gale qui prot\u00e8ge les convives et l\u2019\u00e9tablissement.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce module aide vos \u00e9quipes \u00e0 reconna\u00eetre les allerg\u00e8nes les plus courants, \u00e0 pr\u00e9venir et \u00e0 identifier les situations \u00e0 risque, et \u00e0 r\u00e9agir de mani\u00e8re appropri\u00e9e en cas d\u2019urgence allergique. \u00c0 travers des exemples concrets et des bonnes pratiques applicables sur le terrain, vos collaborateurs apprendront \u00e0 renforcer la s\u00e9curit\u00e9 et la confiance des convives.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Comprendre ce que sont les allerg\u00e8nes et pourquoi ils sont un enjeu critique en restauration collective<\/span><\/li>\n\n\n\n<li><span>Identifier les allerg\u00e8nes dans les menus et les ingr\u00e9dients<\/span><\/li>\n\n\n\n<li><span>Pr\u00e9venir le contact crois\u00e9 et r\u00e9duire les risques d\u2019exposition<\/span><\/li>\n\n\n\n<li><span>Reconna\u00eetre les r\u00e9actions allergiques et savoir comment intervenir<\/span><\/li>\n\n\n\n<li><span>Aider les convives \u00e0 s\u2019informer et \u00e0 se sentir en s\u00e9curit\u00e9<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c107464\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-produits-durables-et-de-qualite\" class=\"wp-block-heading is-style-heading-4\">Produits durables et de qualit\u00e9<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dans la restauration collective, <strong>choisir des produits durables<\/strong> n\u2019est pas seulement une exigence l\u00e9gale : <strong>c\u2019est aussi une fa\u00e7on de soutenir l\u2019agriculture responsable, d\u2019am\u00e9liorer la qualit\u00e9 des repas et de r\u00e9pondre aux attentes des convives et des collectivit\u00e9s.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce module aide les \u00e9quipes \u00e0 <strong>comprendre et \u00e0 appliquer les principes des achats responsables en lien avec les principales lois (EGAlim, Climat et R\u00e9silience, AGEC<\/strong>). Gr\u00e2ce \u00e0 des exemples concrets, il clarifie les notions souvent confondues comme&nbsp;<i>durable<\/i>,&nbsp;<i>local<\/i> ou&nbsp;<i>biologique<\/i>, et montre comment int\u00e9grer ces crit\u00e8res dans les d\u00e9cisions d\u2019achat et la planification des menus.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Dur\u00e9e estim\u00e9e du cours : 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Th\u00e8mes cl\u00e9s :<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Comprendre le cadre r\u00e9glementaire (50 % de produits durables, dont 20 % biologiques)<\/span><\/li>\n\n\n\n<li><span>Reconna\u00eetre les labels officiels (AB, Label Rouge, IGP, AOP) et leur signification en mati\u00e8re de qualit\u00e9 et de durabilit\u00e9<\/span><\/li>\n\n\n\n<li><span>Int\u00e9grer ces principes dans les achats et les menus tout en respectant la r\u00e9glementation et les engagements locaux<\/span><\/li>\n\n\n\n<li><span>Relier les exigences l\u00e9gales aux pratiques quotidiennes en cuisine<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/10\/2026\/08\/ProduitsDurables_coursecatalogue.png\" alt=\"\" class=\"wp-image-3644\" 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r\u00e9sultats.<\/p>\n","protected":false},"author":45,"featured_media":3646,"parent":4206,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mapal_is_product_page":false,"_mapal_availability_override_enabled":false,"_mapal_available_markets":[],"_mapal_availability_notice_title":"","_mapal_availability_notice_body":"","_mapal_availability_notice_cta_label":"","_mapal_global_availability_panel_enabled":false,"_mapal_global_availability_panel_use_defaults":true,"_mapal_global_availability_panel_heading":"","_mapal_global_availability_panel_intro":"","_mapal_global_availability_panel_cta_label":"","_mapal_global_availability_panel_cta_mode":"","_mapal_global_availability_panel_hide_missing_regions":false,"editor_notices":[],"_mapal_resource_surface_role":"","footnotes":"","_mapal_market_applicability":[],"_mapal_localisation_intent":"","_mapal_localisation_intent_reason":"","_mapal_content_proposal_desired_slug":""},"class_list":["post-3645","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- 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