{"id":5034,"date":"2025-09-25T15:04:26","date_gmt":"2025-09-25T13:04:26","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/es\/?post_type=resource&#038;p=5034"},"modified":"2026-10-02T14:28:13","modified_gmt":"2026-10-02T12:28:13","slug":"kpis-en-la-hosteleria-las-metricas-que-ahora-importan","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/es\/rentabilidad-negocio\/kpis-en-la-hosteleria-las-metricas-que-ahora-importan\/","title":{"rendered":"KPIs en la hosteler\u00eda: las m\u00e9tricas que ahora importan"},"content":{"rendered":"\n<section class=\"wp-block-mapal-vertical-section alignfull vertical-section is-layout-flow wp-block-mapal-vertical-section-is-layout-flow\">\n<div class=\"wp-block-cover alignfull is-light vertical-section__container\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-group vertical-section__row is-layout-grid wp-container-core-group-is-layout-79dc550c wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group vertical-section__content is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-mapal-content-section content-section wp-block-group mapal-pattern-resource-starter-content\">\n<div class=\"wp-block-columns content-section__columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column wp-block-column--left is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1980\" height=\"462\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/11\/2026\/08\/ES_Whitepaper_KPIs_en_la_hosteleria_LP_1800x450.png\" alt=\"\" class=\"wp-image-5032\" srcset=\"https:\/\/mapal-os.com\/es\/wp-content\/uploads\/sites\/11\/2026\/08\/ES_Whitepaper_KPIs_en_la_hosteleria_LP_1800x450.png 1980w, https:\/\/mapal-os.com\/es\/wp-content\/uploads\/sites\/11\/2026\/08\/ES_Whitepaper_KPIs_en_la_hosteleria_LP_1800x450-300x70.png 300w, https:\/\/mapal-os.com\/es\/wp-content\/uploads\/sites\/11\/2026\/08\/ES_Whitepaper_KPIs_en_la_hosteleria_LP_1800x450-1024x239.png 1024w, https:\/\/mapal-os.com\/es\/wp-content\/uploads\/sites\/11\/2026\/08\/ES_Whitepaper_KPIs_en_la_hosteleria_LP_1800x450-768x179.png 768w, https:\/\/mapal-os.com\/es\/wp-content\/uploads\/sites\/11\/2026\/08\/ES_Whitepaper_KPIs_en_la_hosteleria_LP_1800x450-1536x358.png 1536w\" sizes=\"auto, (max-width: 1980px) 100vw, 1980px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Los m\u00e1rgenes se estrechan, los costes laborales no paran de subir y el cliente compara precios como si fuera deporte ol\u00edmpico.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En este escenario, medirlo todo no sirve: medir lo que de verdad mueve el negocio, s\u00ed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En este whitepaper, directivos de Hilton, Big Mamma, Espresso House, KFC Espa\u00f1a y Papas Hospitality Group cuentan qu\u00e9 KPIs vigilan cada semana para anticipar la demanda, retener al equipo y proteger la rentabilidad en 2026.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Desc\u00e1rgalo gratis y conoce las m\u00e9tricas que ahora separan a las cadenas que crecen de las que sobreviven.<\/p>\n\n\n\n<h3 id=\"h-que-vas-a-encontrar-dentro\" class=\"wp-block-heading is-style-heading-5\"><strong>Qu\u00e9 vas a encontrar dentro:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Las m\u00e9tricas que cuentan en 2026: RevPASH, eNPS, CSAT por canal de pedido, coste de rotaci\u00f3n por rol y huella de CO\u2082.<\/li>\n\n\n\n<li>C\u00f3mo Papas Hospitality absorbi\u00f3 un 25% m\u00e1s de coste trasladando solo un 7% al cliente final.<\/li>\n\n\n\n<li>El sistema con el que Espresso House ahorra 870.000 \u20ac al a\u00f1o en tiempo de personal.<\/li>\n\n\n\n<li>C\u00f3mo KFC Espa\u00f1a reduce el coste laboral sin tocar contratos ni horarios.<\/li>\n\n\n\n<li>Inventario predictivo: % de COS por plato, desperdicio por comensal y CO\u2082 por receta.<\/li>\n\n\n\n<li>Por qu\u00e9 cada punto ganado en eNPS son miles de euros que no gastas sustituyendo gente.<\/li>\n\n\n\n<li>Revenue Management aplicado a restaurantes: c\u00f3mo decidir turnos, men\u00fas y promociones con datos.<\/li>\n<\/ul>\n\n\n\n<h2 id=\"h-rellena-el-formulario-para-descargarlo\" class=\"wp-block-heading is-style-heading-4\"><i>Rellena el formulario para descargarlo:<\/i><\/h2>\n\n\n<div class=\"hubspot-form wp-block-mapal-hubspot-form\">\n\t<script src=\"https:\/\/js-eu1.hsforms.net\/forms\/embed\/developer\/146400229.js\" defer><\/script><div class=\"hs-form-html\" data-region=\"eu1\" data-form-id=\"bd48592a-d48c-42a9-8073-15f3ebc9feec\" data-portal-id=\"146400229\"><\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1130\" height=\"972\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/11\/2026\/08\/ES_Whitepaper_KPIs_en_la_hosteleria_ipad_horizontal.png\" alt=\"\" class=\"wp-image-5033\" srcset=\"https:\/\/mapal-os.com\/es\/wp-content\/uploads\/sites\/11\/2026\/08\/ES_Whitepaper_KPIs_en_la_hosteleria_ipad_horizontal.png 1130w, https:\/\/mapal-os.com\/es\/wp-content\/uploads\/sites\/11\/2026\/08\/ES_Whitepaper_KPIs_en_la_hosteleria_ipad_horizontal-300x258.png 300w, https:\/\/mapal-os.com\/es\/wp-content\/uploads\/sites\/11\/2026\/08\/ES_Whitepaper_KPIs_en_la_hosteleria_ipad_horizontal-1024x881.png 1024w, https:\/\/mapal-os.com\/es\/wp-content\/uploads\/sites\/11\/2026\/08\/ES_Whitepaper_KPIs_en_la_hosteleria_ipad_horizontal-768x661.png 768w\" sizes=\"auto, (max-width: 1130px) 100vw, 1130px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Descarga gratis el whitepaper con los KPIs que Hilton, Big Mamma, Espresso House y KFC Espa\u00f1a usan para proteger m\u00e1rgenes y crecer en 2026.<\/p>\n","protected":false},"author":45,"featured_media":5035,"template":"resources","meta":{"resource_author_photo":{"attachment_id":0,"blog_id":0},"resource_hero_banner":{"attachment_id":0,"blog_id":0},"resource_webinar_contributors":[],"resource_whitepaper_contributors":[],"case_study_logo":0,"case_study_client_summary":"","resource_is_gated":true,"event_date":"","event_time":"","event_location_place":"","event_location_street":"","event_status":"","hubspot_form_id":"bd48592a-d48c-42a9-8073-15f3ebc9feec","download_cta_label":"Download","video_embed_url":"","_mapal_resource_is_blueprint":false,"_mapal_resource_blueprint_key":"","editor_notices":[],"footnotes":"","_mapal_market_applicability":[],"_mapal_localisation_intent":"","_mapal_localisation_intent_reason":"","_mapal_content_proposal_desired_slug":""},"resource_type":[45],"resource_tag":[],"resource_topic":[33],"resource_product":[49,48,50,46],"class_list":["post-5034","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-whitepaper","resource_topic-rentabilidad-negocio","resource_product-compliance","resource_product-easilys-fb","resource_product-engagement","resource_product-flow-learning"],"yoast_head":"<!-- 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