{"id":4789,"date":"2022-09-01T11:54:20","date_gmt":"2022-09-01T09:54:20","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/es\/?post_type=resource&#038;p=4789"},"modified":"2026-09-06T20:23:45","modified_gmt":"2026-09-06T18:23:45","slug":"bares-restaurantes-guia-completa","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/es\/control-calidad\/bares-restaurantes-guia-completa\/","title":{"rendered":"Normativa para bares y restaurantes: gu\u00eda completa para garantizar que tu negocio de hosteler\u00eda cumple la ley"},"content":{"rendered":"\n<section class=\"wp-block-mapal-vertical-section alignfull vertical-section is-layout-flow wp-block-mapal-vertical-section-is-layout-flow\">\n\t\n\t<div class=\"wp-block-cover alignfull is-light vertical-section__container\">\n\t\t<span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-background-color has-background-dim-100 has-background-dim\"><\/span>\n\t\t<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group vertical-section__row is-layout-grid wp-container-core-group-is-layout-79dc550c wp-block-group-is-layout-grid\">\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-group vertical-section__content is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-mapal-content-section content-section wp-block-group mapal-pattern-resource-starter-content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-columns content-section__columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-column wp-block-column--left is-layout-flow wp-block-column-is-layout-flow\">\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"853\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/11\/2026\/08\/ES_EGUIDE_An_expert_guide_to_compliance_with_hospitality_rules_and_regulations_Banner_for_TYPO3-scaled.png\" alt=\"\" class=\"wp-image-4771\" srcset=\"https:\/\/mapal-os.com\/es\/wp-content\/uploads\/sites\/11\/2026\/08\/ES_EGUIDE_An_expert_guide_to_compliance_with_hospitality_rules_and_regulations_Banner_for_TYPO3-scaled.png 2560w, https:\/\/mapal-os.com\/es\/wp-content\/uploads\/sites\/11\/2026\/08\/ES_EGUIDE_An_expert_guide_to_compliance_with_hospitality_rules_and_regulations_Banner_for_TYPO3-300x100.png 300w, https:\/\/mapal-os.com\/es\/wp-content\/uploads\/sites\/11\/2026\/08\/ES_EGUIDE_An_expert_guide_to_compliance_with_hospitality_rules_and_regulations_Banner_for_TYPO3-1024x341.png 1024w, https:\/\/mapal-os.com\/es\/wp-content\/uploads\/sites\/11\/2026\/08\/ES_EGUIDE_An_expert_guide_to_compliance_with_hospitality_rules_and_regulations_Banner_for_TYPO3-768x256.png 768w, 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d=\"M667.29,712.2c0,2.13,.07,4.46,1.41,6.06,1.6,1.9,4.34,2.04,6.77,2.04,187.03-.45,374.06-1.71,561.08-3.8,2.88-.03,6.09-.2,8.1-2.36,2.09-2.24,2.08-5.74,1.95-8.86-5.43-126.07-6.49-252.34-3.18-378.48,.09-3.53-.02-7.58-2.6-9.86-2.02-1.78-4.91-1.88-7.55-1.88-95.43,.02-528.06,9.67-565.99,10.52-1.47,.03-2.64,1.28-2.62,2.82,.32,29.14,2.69,281.47,2.64,383.8Z\"><\/path><path class=\"cls-1\" d=\"M1101.2,795.7s-62.16-.49-94.14,.37c-26.57,.72-178.9-.26-178.9-.26,0,0-11.55,17.36-14.57,26.94,39.58-1.23,66.89-1.72,106.47-.51,19.02,.58,100.7,.32,122.14,.25,27.99-.1,69.32-.31,69.32-.31l-10.32-26.48Z\"><\/path><\/g><path class=\"cls-1\" d=\"M1090.3,420.49c2.57,2.76,2.57,7.23,0,9.99l-152.78,163.94-26.42,28.36c-2.57,2.76-6.74,2.76-9.31,0l-26.41-28.36-39.6-42.5c-2.57-2.76-2.57-7.23,0-9.99l21.76-23.35c2.57-2.76,6.74-2.76,9.31,0l34.95,37.5c2.57,2.76,6.74,2.76,9.31,0l148.13-158.94c2.57-2.76,6.74-2.76,9.31,0l21.76,23.35Z\"><\/path><\/g><\/g><\/g><\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">A la hora de abrir y gestionar un negocio de hosteler\u00eda hay que tener en cuenta la normativa para bares y restaurantes que afecta a las distintas partes y actividades de la empresa. En Espa\u00f1a, el cumplimiento de estas normas es un tema muy estricto, y habr\u00e1 que consultar distintas fuentes seg\u00fan la regi\u00f3n en que se desee operar.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Las normativas de los negocios de restauraci\u00f3n dependen de la legislaci\u00f3n estatal y tambi\u00e9n de la legislaci\u00f3n vigente en cada Comunidad Aut\u00f3noma<\/strong>. As\u00ed pues, cada Comunidad regula los establecimientos de su territorio y, por lo tanto, la normativa puede variar en cada una de ellas.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A nivel estatal, existen dos \u00f3rdenes que legislan la actividad de los establecimientos de restauraci\u00f3n. Estas ordenaciones dependen del\u202fMinisterio de Informaci\u00f3n y Turismo y <a href=\"https:\/\/www.boe.es\/buscar\/doc.php?id=BOE-A-1965-6262\">fueron dictadas en 1965<\/a>. Posteriormente, el Ministerio de Comercio y Turismo <a href=\"https:\/\/www.boe.es\/buscar\/doc.php?id=BOE-A-1978-18490\">las modific\u00f3 en 1978<\/a>, y no fue hasta el 2011 que se public\u00f3 un <a href=\"https:\/\/www.boe.es\/buscar\/doc.php?id=BOE-A-2001-809\">Real Decreto<\/a> para establecer las normas de higiene sobre comidas preparadas.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Los locales de restauraci\u00f3n en Espa\u00f1a se clasifican seg\u00fan su categor\u00eda (bar, restaurante, cafeter\u00eda\u2026), y es potestad de cada Comunidad Aut\u00f3noma interpretar la clasificaci\u00f3n de cada una de ellas.\u00a0<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Teniendo en cuenta todo ello, hemos creado esta gu\u00eda para explicarte qu\u00e9 normas para restaurantes, bares y cafeter\u00edas debes tener en cuenta en cuanto a:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Salud y seguridad \u00a0<\/li>\n\n<li>Higiene y seguridad alimentaria\u00a0<\/li>\n\n<li>Desperdicio alimentario\u00a0<\/li>\n\n<li>Salida de humos y prevenci\u00f3n de incendios<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Accesibilidad\u00a0<\/li>\n\n<li>Ley de protecci\u00f3n de datos y protecci\u00f3n al consumidor\u00a0<\/li>\n\n<li>RR. HH.\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Cumplir con todas estas normativas te evitar\u00e1 accidentes y penalizaciones, te garantizar\u00e1 un buen funcionamiento y reputaci\u00f3n de tu negocio, y har\u00e1 que tus clientes y empleados est\u00e9n seguros y satisfechos.\u00a0<\/p>\n\n\n\n<h2 id=\"c42569\" class=\"wp-block-heading is-style-heading-4\">\u00bfC\u00f3mo puede la tecnolog\u00eda ayudarte a cumplir con la normativa para bares y restaurantes?<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1591\" height=\"876\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/11\/2026\/08\/How_can_hospitality_technology_help_you_achieve_hospitality_compliance_.png\" alt=\"\" class=\"wp-image-4773\" srcset=\"https:\/\/mapal-os.com\/es\/wp-content\/uploads\/sites\/11\/2026\/08\/How_can_hospitality_technology_help_you_achieve_hospitality_compliance_.png 1591w, https:\/\/mapal-os.com\/es\/wp-content\/uploads\/sites\/11\/2026\/08\/How_can_hospitality_technology_help_you_achieve_hospitality_compliance_-300x165.png 300w, https:\/\/mapal-os.com\/es\/wp-content\/uploads\/sites\/11\/2026\/08\/How_can_hospitality_technology_help_you_achieve_hospitality_compliance_-1024x564.png 1024w, https:\/\/mapal-os.com\/es\/wp-content\/uploads\/sites\/11\/2026\/08\/How_can_hospitality_technology_help_you_achieve_hospitality_compliance_-768x423.png 768w, https:\/\/mapal-os.com\/es\/wp-content\/uploads\/sites\/11\/2026\/08\/How_can_hospitality_technology_help_you_achieve_hospitality_compliance_-1536x846.png 1536w\" sizes=\"auto, (max-width: 1591px) 100vw, 1591px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cumplir con la normativa para bares y restaurantes en tu negocio es una tarea diaria<\/strong>. Pero somos conscientes de que tener en cuenta y controlar todos los \u00e1mbitos y especificaciones puede resultarte abrumador, especialmente si tienes que gestionar m\u00faltiples locales o si lo haces utilizando papel y boli o programas como Excel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Utilizar la tecnolog\u00eda en tus restaurantes, bares u hoteles te permitir\u00e1 controlar en tiempo real el cumplimiento de aspectos muy espec\u00edficos y a la vez muy diversos (desde la limpieza de tus equipos, salidas de humos, temperatura de los productos\u2026), te ayudar\u00e1 a mantener los est\u00e1ndares de tu marca y a la vez podr\u00e1s estar seguro de que est\u00e1s operando seg\u00fan dicta la ley.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En Mapal contamos con distintas soluciones tecnol\u00f3gicas que han sido dise\u00f1adas exclusivamente para dar respuesta a las necesidades de los negocios de hosteler\u00eda y restauraci\u00f3n. Todas estas soluciones se integran entre ellas, y tambi\u00e9n con los sistemas que ya est\u00e9s utilizando.<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Compliance<\/summary>\n\n<p class=\"wp-block-paragraph\">Esta soluci\u00f3n te permitir\u00e1 hacer un seguimiento en tiempo real de todas las tareas que hay que llevar a cabo en tu local mediante listas de control digitales que pueden consultarse desde cualquier dispositivo m\u00f3vil. Podr\u00e1s garantizar el <strong>cumplimiento de todos los controles de calidad y seguridad<\/strong>, realizar auditor\u00edas, crear y compartir informes, y lograr tus objetivos de forma m\u00e1s r\u00e1pida y efectiva. \u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-operations\" href=\"https:\/\/mapal-os.com\/es\/soluciones\/compliance\">Ver Compliance<\/a><\/p>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"153\" height=\"153\" viewbox=\"0 0 153 153\" fill=\"none\" class=\"wp-image-4069 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M75.564 149H73.8439C64.0273 148.805 54.3544 146.603 45.4205 142.53C36.4864 138.456 28.4806 132.598 21.8955 125.315C10.0689 112.328 3.35947 95.4883 3.01403 77.9262C2.6686 60.3643 8.71068 43.2744 20.0174 29.8319C31.3242 16.3896 47.1266 7.50934 64.4879 4.84136C81.8492 2.17339 99.5893 5.89919 114.41 15.3263C114.76 15.5494 115.062 15.8391 115.299 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35.7027C123.43 35.6038 122.351 35.7431 121.342 36.1105C120.332 36.478 119.417 37.0646 118.661 37.8281L67.7749 88.6925C67.4972 89.0437 67.1479 89.3325 66.7501 89.5385C66.3522 89.7445 65.9151 89.8633 65.4677 89.8875C65.0203 89.9116 64.5729 89.8398 64.1554 89.6778C63.7379 89.515 63.3594 89.2658 63.0458 88.9454C62.7322 88.6258 62.4903 88.2424 62.3363 87.8216C62.1822 87.4015 62.1194 86.9529 62.1523 86.5057C62.1852 86.0592 62.3127 85.6245 62.5267 85.2301C62.7406 84.8371 63.0359 84.4933 63.3928 84.2228L114.202 33.3693C115.614 31.9537 117.321 30.867 119.202 30.1872C121.082 29.5074 123.089 29.251 125.08 29.4363C127.091 29.6155 129.038 30.2355 130.781 31.2524C132.525 32.269 134.023 33.6578 135.17 35.3194C142.676 46.1965 147.067 58.9187 147.867 72.1104C148.667 85.3019 145.846 98.4618 139.709 110.166C133.572 121.871 124.352 131.675 113.047 138.52C101.741 145.365 88.7799 148.988 75.564 149Z\" fill=\"#6746CA\"><\/path><path d=\"M105.9 111H44.1329C43.302 111 42.5052 110.665 41.9177 110.07C41.33 109.474 41 108.665 41 107.823V45.1559C41.0057 44.3168 41.3384 43.5141 41.9251 42.9229C42.5121 42.3318 43.3057 41.9998 44.1329 42H105.9C106.721 42.0086 107.507 42.3443 108.086 42.9345C108.667 43.5249 108.995 44.3226 109 45.1559V107.823C109 108.665 108.67 109.474 108.083 110.07C107.495 110.665 106.698 111 105.867 111H105.9ZM47.2333 104.633H102.713V48.3559H47.2333V104.633Z\" fill=\"#6746CA\"><\/path><path d=\"M65.7837 90C64.9592 89.9897 64.171 89.6587 63.5863 89.0768L52.9284 78.414C52.6341 78.119 52.4005 77.7696 52.2414 77.3849C52.082 77.0002 52 76.5878 52 76.1713C52 75.7549 52.082 75.3424 52.2414 74.9577C52.4005 74.5728 52.6341 74.2233 52.9284 73.9289C53.2227 73.6344 53.5723 73.4007 53.9568 73.2412C54.3413 73.082 54.7536 73 55.1698 73C55.586 73 55.9983 73.082 56.383 73.2412C56.7676 73.4007 57.1168 73.6344 57.4114 73.9289L68.0691 84.5917C68.5105 85.0316 68.8124 85.5929 68.9366 86.2035C69.0607 86.8148 69.0018 87.4489 68.7671 88.0271C68.5323 88.6045 68.1322 89.0996 67.6171 89.4512C67.1021 89.8021 66.4948 89.9934 65.8717 90\" fill=\"#6746CA\"><\/path><\/svg><\/figure>\n\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Easilys f&amp;b<\/summary>\n\n<p class=\"wp-block-paragraph\">Un software digital de <strong>inventarios de cocina y gesti\u00f3n de residuos<\/strong> que permite controlar la trazabilidad de todos los productos, la informaci\u00f3n sobre ingredientes, gestionar f\u00e1cilmente a los proveedores, controlar los residuos y garantizar el cumplimiento de la <strong>normativa de seguridad alimentaria<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-easilys\" href=\"https:\/\/mapal-os.com\/es\/soluciones\/easilys-fb\">Ver Easilys f&amp;b<\/a><\/p>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"154\" height=\"154\" viewbox=\"0 0 154 154\" fill=\"none\" class=\"wp-image-4072 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M59.6204 64.5839C57.9177 64.5839 56.6406 63.3171 56.6406 61.6281V32.7746C56.6406 31.0855 57.9177 29.8188 59.6204 29.8188C61.3232 29.8188 62.6004 31.0855 62.6004 32.7746V61.6281C62.6004 63.3171 61.3232 64.5839 59.6204 64.5839Z\" fill=\"#0F4E83\"><\/path><path d=\"M77.1322 151H76.404C68.3936 151 61.8396 144.302 61.8396 136.146V86.1964C61.8396 80.6626 63.2961 75.2744 66.0633 70.4687C67.3741 68.1387 68.1024 65.3718 68.1024 62.6049V32.1688C68.1024 30.4213 69.4131 29.1107 71.1608 29.1107C72.9085 29.1107 74.2194 30.4213 74.2194 32.1688V62.6049C74.2194 66.3912 73.1998 70.1775 71.3064 73.5269C69.1219 77.3131 67.9566 81.682 67.9566 86.1964V136.146C67.9566 140.952 71.7434 144.884 76.5496 144.884H77.1322C81.9384 144.884 85.7251 140.952 85.7251 136.146V32.1688C85.7251 31.1494 86.162 30.2757 87.0359 29.6932C87.7641 29.1107 88.9292 28.9651 89.8031 29.2563L95.1919 31.0038C103.785 33.7707 109.611 41.7802 109.611 50.8091V82.1189C109.611 87.9439 107.135 93.3321 102.62 97.1184V134.981C102.62 136.583 103.639 137.457 104.076 137.748C104.513 138.04 105.824 138.622 107.135 137.894C131.894 125.661 146.604 99.8854 144.856 72.3618C142.671 38.722 115.582 11.6354 81.9384 9.3054C62.8591 7.99475 44.6539 14.4023 30.8178 27.3632C17.1273 40.1783 9.26264 58.236 9.26264 77.0219C9.26264 95.8077 23.39 125.807 46.256 137.457C47.2754 138.04 48.4405 137.894 49.46 137.457C50.4795 136.875 50.9165 135.855 50.9165 134.69V86.1964C50.9165 81.8276 49.7514 77.4588 47.5667 73.5269C45.6733 70.1775 44.6539 66.5368 44.6539 62.6049V32.1688C44.6539 30.4213 45.9646 29.1107 47.7123 29.1107C49.46 29.1107 50.7709 30.4213 50.7709 32.1688V62.6049C50.7709 65.3718 51.4991 67.9931 52.8098 70.4687C55.577 75.2744 57.0335 80.6626 57.0335 86.1964V134.69C57.0335 138.04 55.4314 140.952 52.5186 142.7C49.7514 144.448 46.256 144.592 43.1974 142.99C18.4382 130.176 3 104.982 3 77.0219C3 49.0616 11.5929 36.8289 26.5941 22.9943C41.7409 8.72288 61.5484 1.73279 82.2297 3.18906C118.932 5.66472 148.352 35.227 150.827 71.925C152.866 102.07 136.701 130.03 109.756 143.428C106.843 144.884 103.494 144.738 100.726 142.99C97.9591 141.244 96.357 138.331 96.357 134.981V95.6621C96.357 94.7884 96.7939 93.9146 97.5221 93.3321L98.5416 92.4583C101.6 89.8371 103.494 86.0508 103.494 82.1189V50.8091C103.494 44.4015 99.4155 38.8676 93.4442 36.8289L92.1334 36.392V136.146C92.1334 144.302 85.5795 151 77.4234 151H77.1322Z\" fill=\"#0F4E83\"><\/path><\/svg><\/figure>\n\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Flow Learning<\/summary>\n\n<p class=\"wp-block-paragraph\">Esta herramienta est\u00e1 dise\u00f1ada para <strong>formar a los equipos de hosteler\u00eda<\/strong>. Con ella, tu personal podr\u00e1 aprender todos los aspectos relacionados con la seguridad alimentaria, <strong>conocer las normas que hay que cumplir<\/strong> en su puesto de trabajo, saber qu\u00e9 tipo de servicio tiene que dar, etc. Los empleados podr\u00e1n formarse a su propio ritmo y desde su propio m\u00f3vil.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-flow\" href=\"https:\/\/mapal-os.com\/es\/soluciones\/flow-learning\">Ver Flow Learning<\/a><\/p>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"223\" height=\"223\" viewbox=\"0 0 223 223\" fill=\"none\" class=\"wp-image-4774 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M111.069 35.3992C96.4057 35.4076 82.0559 39.6427 69.7381 47.5972C57.4202 55.5518 47.6565 66.8885 41.6163 80.2496C35.5761 93.6108 33.5155 108.43 35.6813 122.932C37.8471 137.434 44.1475 151.005 53.8279 162.018C54.1159 162.347 54.4658 162.616 54.8577 162.809C55.2496 163.003 55.6758 163.117 56.1119 163.146C56.548 163.175 56.9855 163.117 57.3995 162.977C57.8135 162.837 58.1957 162.617 58.5245 162.329C58.8533 162.041 59.1221 161.691 59.3156 161.299C59.5092 160.907 59.6236 160.481 59.6524 160.044C59.6812 159.608 59.6239 159.171 59.4836 158.757C59.3434 158.343 59.1229 157.961 58.8349 157.632C48.4078 145.768 42.3249 130.711 41.5851 114.934C40.8453 99.1561 45.4925 83.596 54.7636 70.8084C64.0348 58.0208 77.3788 48.766 92.6043 44.5636C107.83 40.3612 124.032 41.4611 138.55 47.6827C153.067 53.9042 165.038 64.8776 172.496 78.8009C179.954 92.7241 182.456 108.77 179.59 124.302C176.725 139.835 168.663 153.932 156.728 164.277C144.793 174.623 129.695 180.603 113.913 181.235L111.089 181.285C98.2911 181.306 85.7373 177.785 74.8175 171.111C74.1762 170.723 73.6422 170.181 73.2644 169.534C72.8865 168.886 72.6768 168.155 72.6545 167.406C72.6183 166.642 72.7733 165.881 73.1056 165.192C73.4378 164.503 73.9368 163.908 74.5571 163.46L111.089 136.923L141.652 159.134C142.22 159.547 142.904 159.769 143.606 159.769C144.308 159.77 144.992 159.548 145.56 159.135C146.128 158.723 146.551 158.141 146.768 157.473C146.985 156.806 146.986 156.087 146.769 155.419L135.073 119.518L165.636 97.3067C166.211 96.8943 166.64 96.3084 166.858 95.6349C167.077 94.9614 167.074 94.2356 166.85 93.5639C166.626 92.8921 166.193 92.3097 165.614 91.902C165.035 91.4943 164.341 91.2827 163.633 91.2982H125.93L114.223 55.3273C114.005 54.6614 113.582 54.0815 113.015 53.6703C112.447 53.2591 111.764 53.0377 111.064 53.0377C110.363 53.0377 109.68 53.2591 109.113 53.6703C108.545 54.0815 108.122 54.6614 107.904 55.3273L96.2278 91.2681H58.4444C57.7408 91.2636 57.054 91.483 56.4834 91.8948C55.9129 92.3065 55.4881 92.8891 55.2706 93.5582C55.0531 94.2274 55.0542 94.9484 55.2738 95.6169C55.4933 96.2853 55.9198 96.8666 56.4916 97.2766L87.0648 119.518L82.3482 134.049C82.1756 134.474 82.0928 134.93 82.105 135.388C82.1172 135.847 82.2241 136.298 82.4191 136.713C82.6141 137.128 82.8928 137.498 83.2379 137.801C83.5829 138.103 83.9867 138.33 84.424 138.469C84.8612 138.607 85.3224 138.654 85.7785 138.606C86.2346 138.558 86.6758 138.415 87.0744 138.188C87.4729 137.961 87.8201 137.654 88.0942 137.286C88.3683 136.919 88.5634 136.498 88.6671 136.051L94.1248 119.188C94.3301 118.522 94.3206 117.809 94.0977 117.149C93.8748 116.49 93.4498 115.917 92.883 115.512L68.6588 97.9075H98.6412C99.3428 97.9068 100.026 97.6847 100.595 97.273C101.163 96.8613 101.587 96.2808 101.806 95.6143L111.069 67.104L120.332 95.6143C120.549 96.28 120.971 96.8602 121.537 97.272C122.104 97.6838 122.786 97.9062 123.486 97.9075H153.469L129.214 115.512C128.648 115.924 128.226 116.503 128.008 117.169C127.791 117.834 127.789 118.551 128.003 119.218L137.266 147.728L113.021 130.133C112.453 129.722 111.77 129.501 111.069 129.501C110.368 129.501 109.684 129.722 109.116 130.133L70.6316 158.093C69.136 159.177 67.9306 160.614 67.1222 162.275C66.3137 163.937 65.927 165.772 65.9963 167.618C66.0656 169.464 66.5888 171.265 67.5195 172.861C68.4502 174.457 69.7598 175.799 71.3326 176.769C83.2714 184.078 97.0004 187.939 110.999 187.925H111.069C111.98 187.925 112.881 187.925 113.783 187.925H114.133C134.359 187.518 153.596 179.094 167.61 164.504C181.625 149.915 189.27 130.356 188.864 110.13C188.457 89.9036 180.033 70.6673 165.443 56.6526C150.854 42.6379 131.295 34.9928 111.069 35.3992Z\" fill=\"#FF356E\"><\/path><\/svg><\/figure>\n\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Facilities<\/summary>\n\n<p class=\"wp-block-paragraph\">Un software indispensable para llevar un buen <strong>mantenimiento de tus instalaciones y equipos<\/strong>. Te ayudar\u00e1 a prever fallos, a asegurarte de que tus instalaciones se encuentran en \u00f3ptimas condiciones, evitar aver\u00edas y accidentes, y estar siempre preparado para inspecciones.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-facilities\" href=\"https:\/\/mapal-os.com\/es\/soluciones\/facilities\">Ver Facilities<\/a><\/p>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"164\" height=\"164\" viewbox=\"0 0 164 164\" fill=\"none\" class=\"wp-image-4775 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><g clip-path=\"url(#clip0_12_5581)\"><mask id=\"mask0_12_5581\"><path d=\"M164 0H0V164H164V0Z\" fill=\"white\"><\/path><\/mask><g mask=\"url(#mask0_12_5581)\"><path d=\"M139.242 22.8188C124.466 8.54478 104.872 0.336363 84.3347 -0.183048C63.7973 -0.702459 43.813 6.50494 28.3349 20.0136C12.8569 33.5224 3.0125 52.3483 0.749355 72.7673C-1.5138 93.1859 3.96903 113.711 16.1131 130.281C16.6803 131.044 17.5275 131.551 18.468 131.689C19.4086 131.827 20.3657 131.586 21.1286 131.019C21.8915 130.452 22.398 129.604 22.5363 128.664C22.6747 127.724 22.4336 126.766 21.8664 126.004C10.9752 111.165 5.93274 92.8345 7.70215 74.5138C9.47153 56.1929 17.9289 39.1661 31.4584 26.6863C44.9879 14.2067 62.6411 7.14919 81.045 6.86223C99.4486 6.57509 117.313 13.0786 131.226 25.1302C145.138 37.182 154.122 53.9368 156.462 72.1935C158.802 90.4504 154.333 108.929 143.911 124.1C133.487 139.271 117.84 150.069 99.9591 154.433C82.0775 158.797 63.2151 156.42 46.9755 147.755C46.3044 147.4 45.726 146.89 45.2877 146.271C44.8493 145.65 44.5629 144.935 44.4518 144.183C44.3329 143.41 44.3988 142.619 44.6444 141.875C44.8896 141.131 45.3074 140.456 45.8634 139.906L90.5425 95.2266C95.763 96.596 101.25 96.5798 106.462 95.179C111.674 93.7773 116.43 91.041 120.26 87.2383C124.303 83.2183 127.145 78.1503 128.468 72.6041C129.79 67.0581 129.54 61.2532 127.746 55.8412C127.556 55.2626 127.219 54.7423 126.771 54.3298C126.323 53.9174 125.776 53.6268 125.184 53.4852C124.591 53.3437 123.972 53.3564 123.385 53.5217C122.799 53.687 122.264 53.9995 121.833 54.4296L111.053 65.2091C110.243 66.0186 109.282 66.661 108.225 67.0989C107.167 67.5371 106.033 67.7628 104.888 67.7628C103.743 67.7628 102.61 67.5371 101.551 67.0989C100.494 66.661 99.5326 66.0186 98.7231 65.2091C97.9136 64.3994 97.2713 63.4382 96.8334 62.3805C96.3948 61.3226 96.1694 60.189 96.1694 59.044C96.1694 57.8992 96.3948 56.7654 96.8334 55.7076C97.2713 54.6498 97.9136 53.6887 98.7231 52.879L109.503 42.0997C109.932 41.6663 110.244 41.1301 110.408 40.5426C110.573 39.9547 110.584 39.3348 110.441 38.7413C110.299 38.1478 110.008 37.6005 109.594 37.1516C109.181 36.7025 108.66 36.3663 108.08 36.1752C102.67 34.3847 96.8674 34.1365 91.3237 35.4589C85.78 36.7809 80.7139 39.6212 76.6938 43.6609C72.884 47.4867 70.1391 52.2411 68.7305 57.4533C67.3218 62.6655 67.2985 68.1551 68.6628 73.3792L31.2342 110.904C30.5635 111.573 30.1861 112.481 30.1851 113.429C30.1842 114.377 30.5596 115.286 31.229 115.957C31.8982 116.627 32.8065 117.005 33.7543 117.005C34.7018 117.007 35.6109 116.631 36.2817 115.962L75.2607 76.9189C75.7371 76.4473 76.0703 75.8505 76.2216 75.1976C76.373 74.5448 76.3365 73.8623 76.1164 73.2294C74.846 69.5663 74.4943 65.6475 75.092 61.8166C75.6898 57.9859 77.2186 54.3604 79.5445 51.2583C81.8707 48.1564 84.922 45.6728 88.4323 44.0256C91.9417 42.3784 95.8026 41.6179 99.6748 41.811L93.6649 47.8208C90.6871 50.7989 89.014 54.8379 89.014 59.0495C89.014 63.2608 90.6871 67.2999 93.6649 70.278C96.6428 73.256 100.682 74.929 104.894 74.929C109.105 74.929 113.144 73.256 116.122 70.278L122.131 64.2466C122.32 68.1163 121.555 71.9729 119.906 75.4784C118.256 78.984 115.772 82.0315 112.67 84.3533C109.569 86.676 105.946 88.2021 102.118 88.7983C98.2901 89.3937 94.3734 89.0423 90.7137 87.7731C90.0812 87.5542 89.4001 87.517 88.7473 87.6665C88.0954 87.8159 87.4984 88.1455 87.0241 88.6181L40.8586 134.869C39.5132 136.207 38.5021 137.844 37.9074 139.646C37.313 141.448 37.1517 143.366 37.4368 145.242C37.7021 147.102 38.4044 148.875 39.4863 150.411C40.5679 151.949 41.9984 153.207 43.6605 154.085C59.0231 162.227 76.5621 165.318 93.7821 162.919C113.439 160.114 131.41 150.275 144.363 135.226C157.316 120.179 164.372 100.944 164.223 81.0895C164.166 70.2 161.925 59.4324 157.635 49.4238C153.345 39.4152 147.09 30.3685 139.242 22.8188Z\" fill=\"#0F767E\"><\/path><\/g><\/g><defs><rect width=\"164\" height=\"164\" fill=\"white\"><\/rect><\/defs><\/svg><\/figure>\n\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Workforce<\/summary>\n\n<p class=\"wp-block-paragraph\">Gracias a la IA y a una precisa previsi\u00f3n de ventas, te ayudar\u00e1 a <strong>programar turnos perfectos<\/strong> para optimizar la productividad y minimizar costes, siempre teniendo en cuenta lo que dictan las leyes laborales vigentes en cada regi\u00f3n y pa\u00eds, y a la vez tambi\u00e9n las preferencias y necesidades individuales de tus trabajadores.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><span class=\"text-primary\"><a class=\"btn btn-workflow\" href=\"https:\/\/mapal-os.com\/es\/soluciones\/workforce\">Ver Workforce<\/a><\/span><\/span><\/p>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"223\" height=\"213\" viewbox=\"0 0 223 213\" fill=\"none\" class=\"wp-image-4776 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M112.263 80.9042C109.753 80.9062 107.299 80.1662 105.21 78.7778C103.122 77.3894 101.493 75.4149 100.529 73.1036C99.5652 70.7923 99.31 68.248 99.7954 65.7921C100.281 63.3362 101.485 61.079 103.257 59.3054C105.028 57.5319 107.286 56.3217 109.747 55.8277C112.208 55.3337 114.76 55.578 117.081 56.5299C119.403 57.4818 121.389 59.0985 122.789 61.1758C124.19 63.253 124.942 65.6976 124.95 68.2008C124.954 69.8659 124.629 71.5154 123.993 73.0552C123.358 74.5949 122.424 75.9947 121.246 77.1744C120.068 78.3542 118.668 79.2908 117.127 79.9308C115.585 80.5707 113.932 80.9015 112.263 80.9042ZM112.263 62.372C111.096 62.37 109.956 62.7131 108.985 63.358C108.014 64.0028 107.257 64.9204 106.809 65.9945C106.361 67.0687 106.243 68.2512 106.469 69.3923C106.696 70.5335 107.256 71.5821 108.08 72.4054C108.904 73.2287 109.955 73.7896 111.099 74.0173C112.243 74.245 113.429 74.1292 114.506 73.6845C115.584 73.2398 116.506 72.4862 117.154 71.5191C117.802 70.552 118.148 69.4148 118.148 68.2515C118.148 66.694 117.528 65.2 116.425 64.0977C115.322 62.9954 113.825 62.3747 112.263 62.372Z\" fill=\"#B11F66\"><\/path><path d=\"M144.063 96.2678C141.936 96.2678 139.857 95.6389 138.089 94.4606C136.321 93.2823 134.943 91.6076 134.129 89.6482C133.315 87.6887 133.102 85.5326 133.517 83.4525C133.932 81.3724 134.956 79.4617 136.46 77.9621C137.964 76.4624 139.879 75.4411 141.965 75.0273C144.051 74.6136 146.213 74.8259 148.178 75.6376C150.142 76.4492 151.822 77.8236 153.003 79.587C154.185 81.3505 154.815 83.4237 154.815 85.5445C154.812 88.3877 153.679 91.1136 151.663 93.1241C149.647 95.1345 146.914 96.2651 144.063 96.2678ZM144.063 81.6046C143.279 81.6026 142.511 81.8328 141.859 82.266C141.206 82.6993 140.696 83.3161 140.395 84.0383C140.094 84.7606 140.015 85.5556 140.167 86.3228C140.32 87.09 140.697 87.7948 141.252 88.3479C141.807 88.9009 142.513 89.2773 143.282 89.4294C144.052 89.5815 144.849 89.5024 145.573 89.2022C146.297 88.902 146.916 88.3941 147.35 87.7429C147.785 87.0918 148.016 86.3267 148.014 85.5445C148.014 84.4996 147.597 83.4974 146.856 82.7586C146.116 82.0197 145.111 81.6046 144.063 81.6046Z\" fill=\"#B11F66\"><\/path><path d=\"M80.4541 96.2678C78.3279 96.2658 76.25 95.6352 74.4832 94.4557C72.7163 93.2761 71.3397 91.6007 70.5275 89.6411C69.7152 87.6815 69.5037 85.5258 69.9198 83.4463C70.3358 81.3669 71.3607 79.4571 72.8648 77.9585C74.3689 76.4598 76.2848 75.4395 78.3703 75.0266C80.4558 74.6137 82.6172 74.8266 84.5813 75.6385C86.5455 76.4504 88.2241 77.8249 89.4052 79.5881C90.5862 81.3513 91.2165 83.4241 91.2166 85.5445C91.2112 88.3886 90.0752 91.1145 88.0577 93.1247C86.0402 95.1348 83.3059 96.2651 80.4541 96.2678ZM80.4541 81.6046C79.6698 81.6025 78.9026 81.8328 78.2497 82.266C77.5968 82.6993 77.0875 83.3161 76.7865 84.0383C76.4854 84.7605 76.4061 85.5556 76.5586 86.3228C76.7112 87.09 77.0886 87.7948 77.6431 88.3478C78.1977 88.9009 78.9044 89.2773 79.6737 89.4294C80.4429 89.5815 81.2402 89.5024 81.9643 89.2022C82.6885 88.9019 83.307 88.3941 83.7414 87.7429C84.1759 87.0918 84.4067 86.3267 84.4047 85.5445C84.4047 84.4996 83.9885 83.4974 83.2476 82.7586C82.5067 82.0197 81.5018 81.6046 80.4541 81.6046Z\" fill=\"#B11F66\"><\/path><path d=\"M144.104 147.457C140.573 147.475 137.154 146.222 134.475 143.927C131.796 141.633 130.038 138.451 129.523 134.967L124.727 103.65C124.268 100.681 122.758 97.9743 120.471 96.0187C118.184 94.0631 115.271 92.9881 112.259 92.9881C109.247 92.9881 106.334 94.0631 104.047 96.0187C101.76 97.9743 100.251 100.681 99.7911 103.65L94.9953 134.967V135.17C94.4132 138.618 92.6189 141.747 89.934 143.995C87.2491 146.244 83.849 147.465 80.3431 147.441C76.8372 147.416 73.4545 146.148 70.8014 143.862C68.1483 141.576 66.398 138.423 65.8643 134.967L61.486 106.463C61.4708 106.291 61.4708 106.118 61.486 105.945C61.471 105.083 61.7873 104.247 62.3701 103.609C62.953 102.971 63.7583 102.58 64.6211 102.515C65.4839 102.45 66.339 102.716 67.0112 103.26C67.6834 103.803 68.1218 104.582 68.2367 105.438L72.6252 133.942C72.9129 135.815 73.8638 137.524 75.3058 138.758C76.7477 139.993 78.5853 140.672 80.4858 140.672C82.3863 140.672 84.2239 139.993 85.6658 138.758C87.1078 137.524 88.0587 135.815 88.3464 133.942L93.0709 102.635C93.7664 98.0564 96.0849 93.8782 99.6056 90.8589C103.126 87.8396 107.616 86.1792 112.259 86.1792C116.902 86.1792 121.392 87.8396 124.913 90.8589C128.433 93.8782 130.752 98.0564 131.447 102.635L136.243 133.931C136.531 135.805 137.482 137.514 138.924 138.748C140.366 139.983 142.203 140.662 144.104 140.662C146.004 140.662 147.842 139.983 149.284 138.748C150.726 137.514 151.677 135.805 151.964 133.931L156.383 105.438C156.498 104.582 156.937 103.803 157.609 103.26C158.281 102.716 159.136 102.45 159.999 102.515C160.862 102.58 161.667 102.971 162.25 103.609C162.833 104.247 163.149 105.083 163.134 105.945C163.149 106.118 163.149 106.291 163.134 106.463L158.756 134.967C158.241 138.451 156.482 141.633 153.804 143.927C151.125 146.222 147.706 147.475 144.175 147.457\" fill=\"#B11F66\"><\/path><path d=\"M112.264 183.8C94.6514 183.873 77.5359 177.978 63.7225 167.08C49.9091 156.182 40.217 140.928 36.2344 123.817C36.1186 123.379 36.092 122.923 36.1561 122.474C36.2202 122.026 36.3737 121.595 36.6076 121.206C36.8415 120.818 37.151 120.48 37.5179 120.213C37.8848 119.946 38.3016 119.755 38.7437 119.651C39.1858 119.547 39.6443 119.533 40.0921 119.609C40.5399 119.685 40.9679 119.849 41.351 120.093C41.734 120.336 42.0642 120.654 42.3221 121.027C42.5801 121.399 42.7605 121.82 42.8528 122.264C46.6034 138.158 55.727 152.281 68.6898 162.256C81.6525 172.232 97.6639 177.453 114.032 177.04C130.4 176.628 146.127 170.608 158.568 159.993C171.009 149.377 179.407 134.814 182.348 118.75C182.565 117.595 182.524 116.405 182.226 115.268C181.929 114.13 181.383 113.072 180.627 112.17C179.882 111.277 178.947 110.56 177.891 110.07C176.835 109.581 175.683 109.33 174.518 109.337H159.652C159.19 109.362 158.728 109.293 158.294 109.134C157.86 108.976 157.464 108.73 157.128 108.413C156.792 108.096 156.525 107.714 156.342 107.291C156.159 106.867 156.065 106.411 156.065 105.95C156.065 105.489 156.159 105.033 156.342 104.61C156.525 104.186 156.792 103.804 157.128 103.487C157.464 103.17 157.86 102.925 158.294 102.766C158.728 102.607 159.19 102.538 159.652 102.564H174.518C176.682 102.567 178.818 103.046 180.776 103.965C182.734 104.884 184.465 106.222 185.847 107.883C187.228 109.544 188.227 111.487 188.771 113.576C189.315 115.664 189.393 117.847 188.997 119.969C185.723 137.895 176.242 154.106 162.207 165.773C148.171 177.439 130.474 183.819 112.203 183.8\" fill=\"#B11F66\"><\/path><path d=\"M64.8048 109.337H49.9389C47.7755 109.335 45.6391 108.858 43.6812 107.94C41.7234 107.022 39.9922 105.685 38.6103 104.025C37.2285 102.365 36.2299 100.422 35.6855 98.3337C35.141 96.2455 35.064 94.0635 35.4599 91.9423C38.6873 74.3528 47.8867 58.407 61.5126 46.7842C75.1385 35.1614 92.3604 28.5699 110.285 28.1173C128.209 27.6646 145.743 33.3783 159.942 44.2984C174.14 55.2185 184.137 70.6795 188.253 88.0836C188.369 88.5216 188.395 88.9783 188.331 89.4267C188.267 89.8752 188.114 90.3063 187.88 90.6946C187.646 91.0829 187.336 91.4205 186.969 91.6876C186.602 91.9547 186.186 92.1457 185.744 92.2495C185.301 92.3533 184.843 92.3677 184.395 92.2919C183.947 92.2161 183.519 92.0516 183.136 91.8081C182.753 91.5646 182.423 91.2471 182.165 90.8742C181.907 90.5014 181.727 90.0808 181.634 89.6372C177.884 73.7423 168.76 59.6199 155.797 49.6443C142.835 39.6687 126.823 34.4481 110.455 34.8604C94.0872 35.2727 78.3605 41.2926 65.9192 51.9081C53.4779 62.5236 45.0807 77.0873 42.1394 93.1507C41.9226 94.3069 41.9654 95.4967 42.2647 96.6345C42.564 97.7722 43.1123 98.8297 43.8704 99.7309C44.6159 100.624 45.5503 101.341 46.6066 101.83C47.6629 102.32 48.8148 102.571 49.9797 102.564H64.8455C65.3071 102.539 65.769 102.608 66.203 102.766C66.637 102.925 67.0339 103.171 67.3696 103.488C67.7053 103.805 67.9727 104.186 68.1554 104.61C68.3381 105.033 68.4324 105.49 68.4324 105.951C68.4324 106.412 68.3381 106.868 68.1554 107.291C67.9727 107.715 67.7053 108.097 67.3696 108.414C67.0339 108.73 66.637 108.976 66.203 109.135C65.769 109.293 65.3071 109.362 64.8455 109.337\" fill=\"#B11F66\"><\/path><\/svg><\/figure>\n\n<\/details>\n\n\n\n<p class=\"wp-block-paragraph\">En esta gu\u00eda conocer\u00e1s c\u00f3mo la legislaci\u00f3n afecta a m\u00faltiples \u00e1reas de tu negocio, y te compartiremos consejos para gestionar tu establecimiento siguiendo la normativa vigente.\u00a0<\/p>\n\n\n\n<h2 id=\"c42578\" class=\"wp-block-heading is-style-heading-4\">Salud y seguridad en restaurantes, bares y cafeter\u00edas<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1000\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/11\/2026\/08\/Hospitality_regulations_in_the_area_of_health_and_safety.png\" alt=\"\" class=\"wp-image-4777\" srcset=\"https:\/\/mapal-os.com\/es\/wp-content\/uploads\/sites\/11\/2026\/08\/Hospitality_regulations_in_the_area_of_health_and_safety.png 1920w, https:\/\/mapal-os.com\/es\/wp-content\/uploads\/sites\/11\/2026\/08\/Hospitality_regulations_in_the_area_of_health_and_safety-300x156.png 300w, https:\/\/mapal-os.com\/es\/wp-content\/uploads\/sites\/11\/2026\/08\/Hospitality_regulations_in_the_area_of_health_and_safety-1024x533.png 1024w, https:\/\/mapal-os.com\/es\/wp-content\/uploads\/sites\/11\/2026\/08\/Hospitality_regulations_in_the_area_of_health_and_safety-768x400.png 768w, https:\/\/mapal-os.com\/es\/wp-content\/uploads\/sites\/11\/2026\/08\/Hospitality_regulations_in_the_area_of_health_and_safety-1536x800.png 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">En 2021, en Espa\u00f1a se produjeron alrededor de 1,3 millones de accidentes de trabajo. Todos los lugares de trabajo est\u00e1n sujetos a la normativa sobre salud y seguridad, pero aquellos que cuentan con cocinas y servicios alimentarios presentan un riesgo mayor. \u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La <a href=\"https:\/\/www.boe.es\/buscar\/act.php?id=BOE-A-1995-24292\">Ley 31\/1995, de Prevenci\u00f3n de Riesgos Laborales<\/a> tiene por objeto promover la salud y seguridad en el trabajo.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En un negocio de restauraci\u00f3n, cada empleado se expone a distintos riesgos seg\u00fan su rol o funci\u00f3n. No son los mismos los riesgos a los que se expone el personal de cocina, que los que afectan al personal de sala. Por lo tanto, cada uno de ellos debe conocer aquellos que les implican y tambi\u00e9n las medidas preventivas necesarias para trabajar de forma segura, sin ponerse en riesgo a s\u00ed mismos, ni al resto del equipo o a los clientes.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Principales riesgos laborales en la hosteler\u00eda:\u00a0<\/strong><\/p>\n\n\n\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Riesgos asociados a las condiciones de los centros de trabajo:<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Ca\u00eddas y resbalones&nbsp; Ca\u00edda de objetos&nbsp; Cortes y pinchazos&nbsp; Golpes y choques&nbsp; Contacto t\u00e9rmico y quemaduras&nbsp; Incendios&nbsp; Contacto el\u00e9ctrico<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Riesgos asociados a las condiciones ambientales<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Estr\u00e9s t\u00e9rmico Ruido, etc.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Riesgos ergon\u00f3micos<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Posturas forzadas Movimientos repetitivos Manipulaci\u00f3n de cargas, etc.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Riesgos asociados a la manipulaci\u00f3n de alimentos<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Contaminantes biol\u00f3gicos debido a alimentos que pudieran estar contaminados o en mal estado<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Riesgos asociados al uso de productos de limpieza<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Contaminantes qu\u00edmicos durante las labores de limpieza<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Riesgos psicosociales<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Estr\u00e9s <em>Burnout<\/em> Violencia por parte de clientes conflictivos, etc.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Medidas preventivas para garantizar la seguridad en el trabajo:\u00a0<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><strong>Limpieza y orden:\u00a0<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Establecer una estricta rutina de orden y limpieza evitar\u00e1 accidentes y nos permitir\u00e1 mantener unos \u00f3ptimos est\u00e1ndares en los locales. Para <a href=\"https:\/\/mapal-os.com\/es\/control-calidad\/exito-espresso-house\">garantizar su cumplimiento y ser totalmente eficiente<\/a>, puedes optar por Compliance by Mapal, con la que podr\u00e1s hacer un listado digital de todas las tareas que hay que hacer, a\u00f1adir instrucciones y fotos, y hacer un seguimiento del estado en tiempo real.\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><strong>Mantenimiento de objetos el\u00e9ctricos, equipos e instalaciones:\u00a0<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Hay que comprobar que las instalaciones, equipos y electrodom\u00e9sticos est\u00e9n siempre en buen estado, tanto para un buen funcionamiento del negocio como para la seguridad de quienes los utilizan. Un <a href=\"https:\/\/mapal-os.com\/es\/soluciones\/facilities\">sistema de gesti\u00f3n del mantenimiento para restaurantes<\/a>, como Facilities by Mapal, te ayudar\u00e1 a monitorizar que todo siga funcionando y notificar a los proveedores cuando se necesite una reparaci\u00f3n o recambio.\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><strong>Vestuario adecuado:<\/strong>\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Para cumplir con la normativa sanitaria para restaurantes y bares, los trabajadores deben llevar la ropa de trabajo adecuada y en buenas condiciones. Adem\u00e1s de evitar riesgos, es fundamental para mantener una buena imagen de tu negocio. Acu\u00e9rdate de incluir esta informaci\u00f3n en el onboarding para los nuevos empleados. \u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><strong>Higiene postural:<\/strong>\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Para desarrollar las tareas, los trabajadores puede que adopten malas posturas que con el tiempo les originen problemas de movilidad y lesiones. Es muy importante concienciarles sobre el manejo de cargas, la necesidad de rotar en las diferentes tareas, etc. Para ello, puedes incluirlo como parte de su <a href=\"https:\/\/mapal-os.com\/es\/soluciones\/flow-learning\">formaci\u00f3n para empleados de la hosteler\u00eda y personalizar el contenido<\/a> seg\u00fan cada puesto espec\u00edfico.\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><strong>Turnos de trabajo: <\/strong>\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Para que los empleados no sufran estr\u00e9s y se acaben quemando, es indispensable programar turnos que les permitan conciliar su vida personal y profesional, evitar horas extras y encontrar r\u00e1pidamente un sustituto que cubra al trabajador que, de forma inesperada, no puede venir. Una herramienta como Workforce by Mapal te ayudar\u00e1 a generar horarios de trabajo que se ajusten tanto a las necesidades del empleado como de la empresa, adem\u00e1s de <a href=\"https:\/\/mapal-os.com\/es\/soluciones\/workforce\">ahorrar tiempo, reducir costes y mejorar la productividad<\/a>.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-4\">Formaci\u00f3n en salud y seguridad en la hosteler\u00eda<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Recuerda que es obligaci\u00f3n de la empresa informar y formar a toda la plantilla sobre los riesgos y las medidas preventivas que deben adoptar para trabajar de forma segura<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Los riesgos laborales en un bar o restaurante son un asunto serio, as\u00ed que si queremos que nuestros empleados operen con total seguridad en el trabajo, <strong>tenemos que buscar la manera m\u00e1s eficaz para que puedan acceder, aprendan y recuerden las medidas de prevenci\u00f3n<\/strong>.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En Mapal contamos con Flow Learning, una <a href=\"https:\/\/mapal-os.com\/es\/soluciones\/flow-learning\">herramienta de formaci\u00f3n dise\u00f1ada exclusivamente para la industria hostelera<\/a>. Como ya te hemos comentado, con ella podr\u00e1s incluir varios m\u00f3dulos relacionados con la seguridad y salud en el trabajo, y adaptarlo seg\u00fan el rol de cada empleado.\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><strong>Salud y seguridad (Nivel 1)<\/strong>: para que los los empleados aprendan a identificar y poner en pr\u00e1ctica medidas para proteger de posibles da\u00f1os a sus compa\u00f1eros y clientes. Este m\u00f3dulo ense\u00f1a a los equipos c\u00f3mo mantener un lugar de trabajo seguro y es id\u00f3neo para lugares de trabajo de bajo riesgo, como las cafeter\u00edas.<\/li>\n\n<li><strong>Salud y seguridad (Nivel 2)<\/strong>: este recurso detalla c\u00f3mo los empleados pueden mantener la salud y la seguridad en su lugar de trabajo. Para ello pondr\u00e1n en pr\u00e1ctica la gesti\u00f3n de riesgos, la prevenci\u00f3n de incendios, la respuesta a emergencias y c\u00f3mo notificar accidentes. Recomendable para \u00e1reas de alto riesgo, como las cocinas.<\/li>\n\n<li><strong>Primeros auxilios<\/strong>: este recurso destaca la importancia de reaccionar en los primeros minutos de un accidente o emergencia y la mejor manera de hacerlo. Conocer\u00e1n las formas adecuadas para garantizar la seguridad en el lugar de trabajo y se les guiar\u00e1 a lo largo de los procedimientos b\u00e1sicos de primeros auxilios.\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 id=\"c42586\" class=\"wp-block-heading is-style-heading-4\">Higiene y seguridad alimentaria en restaurantes, bares y cafeter\u00edas<\/h2>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" viewbox=\"0 0 1637.2 740.9\" class=\"wp-image-4778 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"> <style type=\"text\/css\"> .st0{fill:#FFFFFF;stroke:#362056;stroke-width:5;stroke-linecap:round;stroke-linejoin:round;} .st1{fill:none;stroke:#43BECC;stroke-width:20;stroke-linecap:round;stroke-linejoin:round;} .st2{fill:#FFFFFF;stroke:#362056;stroke-miterlimit:10;} 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y2=\"279\"><\/line> <\/g> <g> <line class=\"st5\" x1=\"987.1\" y1=\"250.8\" x2=\"986.7\" y2=\"257\"><\/line> <line class=\"st5\" x1=\"980.9\" y1=\"259.5\" x2=\"986.7\" y2=\"257\"><\/line> <\/g> <g> <line class=\"st5\" x1=\"1015.8\" y1=\"252.6\" x2=\"979.6\" y2=\"285.9\"><\/line> <g> <line class=\"st5\" x1=\"987.4\" y1=\"286.1\" x2=\"986.3\" y2=\"279.8\"><\/line> <line class=\"st5\" x1=\"980.2\" y1=\"278.1\" x2=\"986.3\" y2=\"279.8\"><\/line> <\/g> <g> <line class=\"st5\" x1=\"1009.4\" y1=\"251.6\" x2=\"1009.8\" y2=\"257.9\"><\/line> <line class=\"st5\" x1=\"1015.7\" y1=\"260.3\" x2=\"1009.8\" y2=\"257.9\"><\/line> <\/g> <\/g> <g> <path class=\"st0\" d=\"M1086.8,605.7l-26.1,53.7c-1.7,3.5,0.9,7.4,4.7,7.3l51.6-0.9c3.7-0.1,6.1-3.9,4.5-7.3l-25.5-52.8 C1094.2,601.7,1088.7,601.7,1086.8,605.7L1086.8,605.7z\"><\/path> <line class=\"st5\" x1=\"1091.3\" y1=\"622.1\" x2=\"1091\" y2=\"645.8\"><\/line> <ellipse class=\"st6\" cx=\"1091\" cy=\"654.1\" rx=\"2.2\" ry=\"2.2\"><\/ellipse> <\/g> <ellipse class=\"st7\" cx=\"465\" cy=\"416.7\" rx=\"12.3\" ry=\"12.3\"><\/ellipse> <ellipse class=\"st0\" cx=\"497.8\" cy=\"372.7\" rx=\"11.7\" ry=\"9.3\"><\/ellipse> <ellipse class=\"st0\" cx=\"514\" cy=\"419.3\" rx=\"10.2\" ry=\"13.7\"><\/ellipse> <\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Es imprescindible extremar las precauciones dentro y fuera de la cocina para <a href=\"https:\/\/mapal-os.com\/es\/control-calidad\/seguridad-alimentaria-hosteleria\">servir a los clientes\u202fbebidas y platos higi\u00e9nicamente seguros<\/a><\/strong>. \u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Un <a href=\"https:\/\/eur-lex.europa.eu\/legal-content\/ES\/TXT\/?uri=CELEX:52016XC0730(01)\">SGSA<\/a>es un sistema integral para gestionar la higiene y seguridad alimentaria en una empresa que elabore y prepare comidas, y sirve para controlar tanto el proceso de producci\u00f3n de alimentos, como su entorno. Un SGAE incluye:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><strong>PPR (Programas de Prerrequisitos)<\/strong>, que recoge buenas pr\u00e1cticas de higiene y buenas pr\u00e1cticas de fabricaci\u00f3n.\u00a0<\/li>\n\n<li><strong>Plan de APPCC (An\u00e1lisis de Peligros y Puntos de Control Cr\u00edticos)<\/strong>, para garantizar la inocuidad de los alimentos.\u00a0<\/li>\n\n<li>Otras pol\u00edticas para garantizar la trazabilidad, recuperaci\u00f3n, comunicaci\u00f3n, etc.\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Los PRR consideran los peligros provenientes del entorno de trabajo, incluidos los producidos por contaminaciones cruzadas. En cambio, el plan de APPCC considera los peligros espec\u00edficos del proceso de producci\u00f3n.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>El plan de APPCC solo es eficaz si los planes de prerrequisitos de dise\u00f1an y siguen correctamente<\/strong>.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-4\">Prerrequisitos para garantizar la seguridad alimentaria en la hosteler\u00eda<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Para preparar alimentos seguros, hay que llevar a cabo una serie de pr\u00e1cticas higi\u00e9nicas que eviten la introducci\u00f3n o acumulaci\u00f3n de agentes peligrosos en los alimentos. Estas pr\u00e1cticas se detallar\u00e1n en un <strong>Plan General de Higiene (PGH) o Programa de Prerrequisitos<\/strong>. Aunque este programa sea totalmente personalizado seg\u00fan cada negocio, deber\u00e1n tenerse en cuenta aspectos como:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>La limpieza y desinfecci\u00f3n (de instalaciones, maquinaria y utensilios)\u00a0<\/li>\n\n<li>El control de temperaturas\u00a0<\/li>\n\n<li>El control del agua\u00a0<\/li>\n\n<li>La prevenci\u00f3n y control de plagas\u00a0<\/li>\n\n<li>Mantenimiento t\u00e9cnico y calibraci\u00f3n de dispositivos de vigilancia (balanzas, term\u00f3metros\u2026)\u00a0<\/li>\n\n<li>La trazabilidad de los productos\u00a0<\/li>\n\n<li>Control de al\u00e9rgenos (para evitar contaminaci\u00f3n cruzada)\u00a0<\/li>\n\n<li>Control de proveedores \u00a0<\/li>\n\n<li>Gesti\u00f3n de residuos\u00a0<\/li>\n\n<li>Formaci\u00f3n e higiene del personal\u00a0<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-4\">Plan de APPCC<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La principal funci\u00f3n de este documento es evaluar cu\u00e1les son los riesgos de contaminaci\u00f3n de los alimentos y establecer sistemas de control para prevenirlos. <strong>Cada empresa <a href=\"https:\/\/www.boe.es\/buscar\/doc.php?id=DOUE-L-2004-81035\">debe contar obligatoriamente con su propio Sistema de APPCC<\/a>adaptado seg\u00fan sea su actividad y oferta<\/strong>.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El <a href=\"https:\/\/www.fao.org\/fao-who-codexalimentarius\/home\/es\/\">Codex Alimentarius<\/a> estructura el Sistema de APPCC en siete principios b\u00e1sicos y fases que son de cumplimiento obligado.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Estas fases se deben recoger y detallar en un documento llamado <strong>Plan de APPCC<\/strong>, e ir actualiz\u00e1ndose en caso de que se den cambios como introducci\u00f3n de nuevos platos y recetas, nuevas metodolog\u00edas en la cocina, etc.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Puedes optar por crear este documento en formato papel; pero si tu negocio cuenta con varios establecimientos y si quieres, que por una parte este Plan de APPCC se pueda ir actualizando y que, por otro lado, tus trabajadores lo tengan a mano en cualquier momento, entonces te recomendamos digitalizarlo. \u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-5\"><strong>Digitalizar los Planes de APPCC para garantizar la seguridad alimentaria\u00a0<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Con Compliance by Mapal puedes <a href=\"https:\/\/mapal-os.com\/es\/soluciones\/compliance\">digitalizar tu Plan de APPCC<\/a><\/strong> y crear listas de control para que a los empleados no se olvide supervisar cada fase y punto. En cada apartado de la lista de control, adem\u00e1s, podr\u00e1n consultar (pinchando el bot\u00f3n \u201ci\u201d de informaci\u00f3n) por qu\u00e9 motivo se tiene que revisar cada punto, algo que no necesitan aprender de memoria, pero que les servir\u00e1 para entenderlo y hasta explicarlo en caso de inspecciones.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Digitalizar los planes de APPCC es imprescindible especialmente cuando se cuentan con m\u00faltiples establecimientos, ya que cada plan debe adaptarse a la actividad que se lleva a cabo en cada local.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Finalmente, las oficinas centrales pueden monitorizar en tiempo real y recibir un informe del cumplimiento de los Planes de APPCC de cada establecimiento, pudiendo as\u00ed tener la informaci\u00f3n referente a la seguridad alimentaria centralizada y siempre actualizada.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-5\"><strong>Digitalizar la formaci\u00f3n en seguridad alimentaria: personalizable y siempre actualizada\u00a0<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Por otro lado, <strong>formar a los trabajadores para que conozcan los principios y las aplicaciones del Sistema de APPCC y el cumplimiento de los prerrequisitos es esencial<\/strong>. De no hacerlo, nos arriesgamos a intoxicar a nuestros clientes, una mala reputaci\u00f3n, graves penalizaciones y hasta el cierre del negocio.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para adaptar la formaci\u00f3n a cada trabajador seg\u00fan su rol (formaci\u00f3n en higiene para el personal de sala, principios APPCC para cocina, etc.) e ir actualiz\u00e1ndola cuando sea necesario, lo mejor es optar por una <a href=\"https:\/\/mapal-os.com\/es\/soluciones\/flow-learning\">herramienta de formaci\u00f3n digital espec\u00edfica para la hosteler\u00eda<\/a>, como Flow Learning by Mapal, que adem\u00e1s es accesible desde los dispositivos m\u00f3viles de los empleados y muy f\u00e1cil de navegar. Estos son algunos de los m\u00f3dulos de la herramienta:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><strong>Seguridad alimentaria (Nivel 1)<\/strong>: en este curso se analizan los m\u00e9todos m\u00e1s eficaces para controlar y prevenir la contaminaci\u00f3n de los alimentos y las intoxicaciones alimentarias. Los empleados aprender\u00e1n cu\u00e1l es su responsabilidad a la hora de garantizar la seguridad de los alimentos y pondr\u00e1n en pr\u00e1ctica estas medidas clave. Id\u00f3neo para el personal de sala o el personal que manipula alimentos de forma ocasional..\u00a0<\/li>\n\n<li><strong>Seguridad alimentaria (Nivel 2)<\/strong>: este recurso permitir\u00e1 al staff seguir el recorrido de los alimentos. Aprender\u00e1n a detectar los riesgos y las causas de las contaminaciones y la intoxicaciones alimentarias y podr\u00e1n practicar lo que pueden hacer para controlarlo. Adem\u00e1s, repasar\u00e1n las t\u00e9cnicas de prevenci\u00f3n y limpieza para mantener las cocinas limpias y seguras. Ideal para cualquier persona que prepare, cocine y almacene alimentos. \u00a0\u00a0<\/li>\n\n<li><strong>Al\u00e9rgenos alimentarios<\/strong>: tu equipo ser\u00e1 capaz de distinguir los frutos secos de las semillas de s\u00e9samo con esta gu\u00eda sobre al\u00e9rgenos alimentarios. Los empleados aprender\u00e1n las mejores pr\u00e1cticas para proteger a los clientes, aprender\u00e1n a comunicarse con los clientes y a informarles sobre los controles de riesgo de contacto cruzado.\u00a0<\/li>\n<\/ul>\n\n\n<figure class=\"wp-block-image size-full is-resized texticon-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"500\" height=\"500\" viewbox=\"0 0 500 500\" fill=\"none\" class=\"wp-image-4779 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><g clip-path=\"url(#clip0_1765_548)\"><path d=\"M251.716 441.258C362.612 441.258 452.51 351.36 452.51 240.464C452.51 129.569 362.612 39.6699 251.716 39.6699C140.82 39.6699 50.9219 129.569 50.9219 240.464C50.9219 351.36 140.82 441.258 251.716 441.258Z\" fill=\"#16B5C2\"><\/path><path d=\"M90.9249 106.21L404.162 89.853C406.888 89.6861 409.225 91.8003 409.391 94.5265L420.575 308.785C420.741 311.511 418.627 313.848 415.901 314.015L102.664 330.372C99.9381 330.539 97.6014 328.425 97.4345 325.699L86.2514 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stroke-width=\"4.45096\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M204.922 50.2968C207.871 48.739 210.986 47.3481 214.158 46.1797C214.102 46.9586 213.935 47.7932 213.713 48.6834C212.544 52.8561 209.707 55.7493 207.426 55.1373C205.923 54.6365 204.978 52.7449 204.922 50.2968Z\" fill=\"white\" stroke=\"#301E4A\" stroke-width=\"4.45096\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M269.292 178.819C270.293 175.203 273.743 173.033 277.025 173.923C278.027 174.201 278.973 174.813 279.64 175.537C276.302 177.818 272.741 179.765 269.069 181.378C268.958 180.6 269.014 179.709 269.292 178.819Z\" fill=\"white\" stroke=\"#301E4A\" stroke-width=\"4.45096\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M241.19 106.379C246.321 106.379 250.481 102.767 250.481 98.3115C250.481 93.856 246.321 90.2441 241.19 90.2441C236.058 90.2441 231.898 93.856 231.898 98.3115C231.898 102.767 236.058 106.379 241.19 106.379Z\" fill=\"white\" stroke=\"#301E4A\" stroke-width=\"4.45096\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M206.649 127.352C209.241 119.729 205.681 111.626 198.699 109.252C191.717 106.878 183.956 111.133 181.364 118.755C178.773 126.378 182.332 134.481 189.314 136.855C196.297 139.229 204.058 134.974 206.649 127.352Z\" fill=\"white\" stroke=\"#301E4A\" stroke-width=\"4.45096\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/g><defs><rect width=\"500\" height=\"500\" fill=\"white\"><\/rect><\/defs><\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Recuerda que:<\/strong>\u00a0los smartphones, las tablets, pantallas t\u00e1ctiles y otros dispositivos electr\u00f3nicos pueden albergar virus y bacterias pat\u00f3genas. La recurrente limpieza y desinfecci\u00f3n de estas superficies disminuye las poblaciones microbianas y reduce la posibilidad de contaminaci\u00f3n cruzada. Por lo tanto, es importante incluir estos aparatos en el protocolo de limpieza y desinfecci\u00f3n de los establecimientos.\u00a0<\/p>\n\n\n\n<h2 id=\"c51465\" class=\"wp-block-heading is-style-heading-4\">El desperdicio alimentario en la hosteler\u00eda<\/h2>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewbox=\"0 0 1846 1000\" class=\"wp-image-4780 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><defs><style>.cls-1{stroke:#301e4a;}.cls-1,.cls-2{fill:#fff;}.cls-1,.cls-2,.cls-3{stroke-width:5px;}.cls-1,.cls-2,.cls-3,.cls-4{stroke-linecap:round;stroke-linejoin:round;}.cls-2,.cls-3{stroke:#362056;}.cls-3,.cls-4{fill:none;}.cls-4{stroke:#1cb6c4;stroke-width:20px;}<\/style><\/defs><g><path class=\"cls-2\" 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d=\"M1127.43,330.92c-6.26,47.37-101.29,85-217.6,85s-211.35-37.63-217.6-85h435.21Z\"><\/path><polygon class=\"cls-1\" points=\"908.72 641.92 908.72 622.92 824.13 622.92 806.22 632.92 824.13 641.92 908.72 641.92\"><\/polygon><circle class=\"cls-1\" cx=\"912.22\" cy=\"632.42\" r=\"15.5\"><\/circle><\/g><path class=\"cls-3\" d=\"M954.34,220.41c-.22,1.01,.13,2.05,.48,3.03,2.77,7.77,5.88,15.71,5.52,23.95-.32,7.27-3.34,14.36-2.6,21.59,5.52-2.86,9.02-8.5,11.65-14.14,2.95-6.34,5.18-13.25,4.64-20.22-.42-5.42-2.92-11.91-7.62-15.06-2.73-1.83-10.96-4.31-12.06,.86Z\"><\/path><\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Seg\u00fan datos de la Comisi\u00f3n Europea, el 20% de los alimentos terminan en la basura. En Espa\u00f1a, cada a\u00f1o se desperdician 7,7 millones de toneladas de comida, siendo el sector hostelero responsable del 12% de ello.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para reducir estas cifras y cumplir con los ya conocidos Objetivos de Desarrollo Sostenible, el Consejo de Ministros aprob\u00f3 el pasado 7 de junio el <a href=\"https:\/\/www.mapa.gob.es\/es\/prensa\/ultimas-noticias\/el-gobierno-aprueba-una-ley-pionera-contra-el-desperdicio-alimentario-para-su-tramitaci%C3%B3n-parlamentaria\/tcm:30-620817\">proyecto de Ley de Prevenci\u00f3n de las P\u00e9rdidas y el Desperdicio Alimentario<\/a>. Si todo va seg\u00fan lo planeado, el texto quedar\u00e1 aprobado a finales de este a\u00f1o y entrar\u00e1 en vigor a partir del 1 de enero del 2023.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Puedes encontrar m\u00e1s informaci\u00f3n sobre c\u00f3mo prepararte para la normativa sobre desperdicios alimentarios en hosteler\u00eda <a href=\"https:\/\/mapal-os.com\/es\/control-calidad\/sostenibilidad-reduccion-desperdicio-alimentario-hosteleria\">en nuestro blog<\/a>. Sin embargo, <strong>el primer paso para reducir el desperdicio alimentario es realizar un diagn\u00f3stico de la situaci\u00f3n actual para identificar las causas y las cantidades de desperdicio que produce tu negocio<\/strong>:\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Esto implica un <strong>proceso de medici\u00f3n<\/strong> que consta de tres etapas:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Medir las cantidades antes de servir a los clientes \u00a0<\/li>\n\n<li>\u00a0Pesar los platos devueltos \u00a0<\/li>\n\n<li>\u00a0Dise\u00f1ar un plan de acci\u00f3n adecuado\u00a0<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Controlar las compras y el stock es otro factor cr\u00edtico para minimizar el desperdicio. <strong>Optimizar los pedidos, evitar servir raciones demasiado grandes, planificar los men\u00fas con antelaci\u00f3n y utilizar ingredientes de temporada<\/strong> son algunas de las medidas que te ayudar\u00e1n a reducir el desperdicio de alimentos. La mejor forma de hacerlo es con un <a href=\"https:\/\/mapal-os.com\/es\/soluciones\/easilys-fb\">software de gesti\u00f3n de inventarios para restaurantes<\/a> que re\u00fana la informaci\u00f3n de los proveedores, los precios y las fichas de los men\u00fas, todo en un mismo lugar, y que adem\u00e1s incluya funciones de medici\u00f3n que te ayuden a controlar el desperdicio.\u00a0<\/p>\n\n\n\n<h2 id=\"c42599\" class=\"wp-block-heading is-style-heading-4\">Salida de humos y prevenci\u00f3n de incendios en un negocio de hosteler\u00eda<\/h2>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" viewbox=\"0 0 1846 1000\" class=\"wp-image-4781 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"> <style type=\"text\/css\"> .st0{fill:#FFFFFF;stroke:#362056;stroke-width:5;stroke-linecap:round;stroke-linejoin:round;} .st1{fill:none;stroke:#43BECC;stroke-width:20;stroke-linecap:round;stroke-linejoin:round;} .st2{fill:#FFFFFF;} .st3{fill:none;stroke:#362056;stroke-width:5;stroke-linecap:round;stroke-linejoin:round;} <\/style> <g> <path class=\"st0\" d=\"M850.7,481.1c29.5,74.8-17.9,159.9-3.1,239c8.8,46.8,39.6,87.8,79.3,113.6c39.7,25.8,87.5,37.2,134.8,37.7 c40.4,0.4,81.1-7.1,117.4-25c65.4-32.4,112.4-99.7,120.5-172.6c4.2-37.6-1.3-75.6-1.4-113.4c-0.1-37.9,6.2-77.9,30.1-107 c-14-2.8-28.1,4.1-40.2,11.8c-40.2,26-71.9,65.2-89.1,110.1c-3.5,9-11.4,20.5-19.8,15.8c-2.8-1.6-4.5-4.6-5.8-7.6 c-9.1-19.7-13.1-41.4-15.5-63c-5.4-48.5-3.1-97.9,6.7-145.8c3.7-18.1,8.5-36.6,6.1-54.9c-2.2-16.7-10.2-31.9-18.7-46.4 c-13-22-30.3-45.1-55.5-49c7.5,41.8,1.5,86-17,124.2c-17.4,36-45.4,66.8-56.9,105.2c-8.5,28.5-7.2,59-5.7,88.7 c-24.6-34.7-49.3-69.3-73.9-104c-13.4-18.9-27-38.2-34.4-60.2c-5-15-7-30.8-9.4-46.4c-0.5-3.1-1.1-6.4-3.1-8.8 c-5.1-6.1-15.1-2.5-21.3,2.5c-17.7,14.7-26.6,37.5-31.6,60C835.2,421.3,840.8,456.1,850.7,481.1L850.7,481.1z\"><\/path> <path class=\"st0\" d=\"M922.3,647.5c18,37.8-10.9,80.8-1.9,120.7c5.3,23.6,24.1,44.3,48.3,57.4c24.2,13,53.3,18.8,82.1,19 c24.6,0.2,49.4-3.6,71.5-12.7c39.8-16.3,68.4-50.4,73.4-87.2c2.5-19-0.8-38.2-0.9-57.3c-0.1-19.1,3.8-39.3,18.3-54.1 c-8.6-1.4-17.1,2-24.5,6c-24.5,13.1-43.8,32.9-54.2,55.6c-2.1,4.6-6.9,10.4-12,8c-1.7-0.8-2.7-2.3-3.5-3.8c-5.5-10-8-20.9-9.4-31.8 c-3.3-24.5-1.9-49.5,4.1-73.6c2.3-9.2,5.2-18.5,3.7-27.8c-1.3-8.4-6.2-16.1-11.4-23.4c-7.9-11.1-18.4-22.8-33.8-24.7 c4.6,21.1,0.9,43.4-10.4,62.7c-10.6,18.2-27.7,33.8-34.6,53.1c-5.2,14.4-4.4,29.8-3.5,44.8c-15-17.5-30-35-45-52.5 c-8.2-9.6-16.5-19.3-21-30.4c-3.1-7.6-4.2-15.6-5.7-23.4c-0.3-1.6-0.6-3.2-1.9-4.4c-3.1-3.1-9.2-1.3-13,1.3 c-10.8,7.4-16.2,18.9-19.3,30.3C912.8,617.3,916.2,634.9,922.3,647.5L922.3,647.5z\"><\/path> <path class=\"st1\" 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d=\"M820.1,161.2l130.6,58.3c3.1,1.4,6.6-0.9,6.6-4.3V98.6c0-3.4-3.5-5.7-6.6-4.3l-130.6,58.3 C816.4,154.3,816.4,159.6,820.1,161.2z\"><\/path> <circle class=\"st0\" cx=\"839.4\" cy=\"156.9\" r=\"18.4\"><\/circle> <path class=\"st0\" d=\"M761.5,467.9v-87c47.8,8.7,107.8,14.4,155.8,0v87C892.8,498.2,789,495.4,761.5,467.9L761.5,467.9z\"><\/path> <path class=\"st0\" d=\"M1038.4,823.4c13.5-10.7,22.3-24.3,29.3-38.1c4.2,2.5,8.9,4.7,13.8,6.4c2.6,0.9,5.2,1.6,7.6,2.8 c0.4,0.2,0.8,0.4,0.9,0.7c0.2,0.4-0.1,0.8-0.3,1.2c-3.8,5.6-7.6,11.2-12.1,16.5c-8.4,9.7-19.2,18.3-31.8,25\"><\/path> <path class=\"st0\" d=\"M936,846.1c-19.7,4.4-49.8,14.1-67.7,4.8c-36.5-19.2-53.5-1.3-25.4,27.5c17.8,18.3,39.5,33.1,63.6,41.3 c24.1,8.2,50.8,9.8,75.3,2.6c13.3-3.9,25.9-10.2,37.1-18.4c10.3-7.5,19.6-16.8,25.4-28.1c5.8-11.4,7.8-25,3.5-37 c-29.6-83.8-125.4,24-139.5,29.5\"><\/path> <path class=\"st0\" d=\"M982.6,817c7.4,7.9,17.6,13.1,28.4,14.5c-7.6,8.4-15.1,17.2-19.4,27.6c7.2,2.3,14.9,3.1,22.5,2.5 c3.1-0.2,6.1-0.7,9.2-0.5c0.3,0,0.6,0.1,0.8,0.3c0.3,0.4,0.1,1-0.1,1.4c-1.6,3.2-3.1,6.5-4.2,9.9c-2.8,8.7-2.8,18.3,0,27.1\"><\/path> <\/g> <path class=\"st1\" d=\"M402.2,489.9c3.1,15.7,16.6,27.2,30.4,35.3c24.1,14.2,53.5,22.3,80.1,13.9\"><\/path> <path class=\"st1\" d=\"M1398.1,536.8c15.8-10,32.3-20.2,52.1-18.9c11,0.7,22.5,5.1,33.6,11\"><\/path> <\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>La salida de humos en un local de restauraci\u00f3n es fundamental para proteger la seguridad de los trabajadores y clientes, el medioambiente, y la salubridad e higiene<\/strong> de tu establecimiento en s\u00ed. Existen pues una serie de normativas que lo regulan:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Normativa referente a conductos para extracci\u00f3n de humos\u202f\u00a0\u00a0<\/li>\n\n<li>Normativa para los ventiladores \u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">La salida de humos es un conducto por el cual los vapores y humos generados en el local, salen hacia el exterior. Esta salida de humos, en la mayor\u00eda de los municipios de Espa\u00f1a, tiene que ser independiente de los dem\u00e1s conductos y estar debidamente protegida contra incendios.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Como la instalaci\u00f3n de salidas de humos es siempre un tema muy delicado, lo recomendable es que acudas al Ayuntamiento para comprobar todas las especificaciones y asegurarte de que no vas a tener problemas con los vecinos.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Detectores de humo<\/strong>\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Los detectores de humo son obligatorios y fundamentales para la prevenci\u00f3n de incendios. Su normativa en Espa\u00f1a es muy estricta, as\u00ed que<strong> para asegurarnos que funcionan correctamente, su mantenimiento y calibraci\u00f3n son cruciales<\/strong>.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contar con una herramienta que nos recuerde y nos alerte cu\u00e1ndo los detectores de humo precisen de mantenimiento, nos ahorrar\u00e1 accidentes tan graves como un incendio y nos permitir\u00e1 estar siempre listos para las inspecciones. Con <a href=\"https:\/\/mapal-os.com\/es\/soluciones\/facilities\">Facilities by Mapal<\/a>, podr\u00e1s llevar un control riguroso del estado de todos tus equipos e instalaciones desde un \u00fanico cuadro de mando, para que no tengas que apunt\u00e1rtelo en un calendario ni sufrir despistes.\u00a0<\/p>\n\n\n\n<h2 id=\"c42602\" class=\"wp-block-heading is-style-heading-4\">Normativa de accesibilidad para negocios de hosteler\u00eda y restauraci\u00f3n<\/h2>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" viewbox=\"0 0 1734.7 822.3\" class=\"wp-image-4782 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"> <style type=\"text\/css\"> .st0{fill:none;stroke:#43BECC;stroke-width:20;stroke-linecap:round;stroke-linejoin:round;} .st1{fill:#FFFFFF;stroke:#362056;stroke-width:5;stroke-linecap:round;stroke-linejoin:round;} .st2{fill:none;stroke:#362056;stroke-width:5;stroke-linecap:round;stroke-linejoin:round;} <\/style> <path class=\"st0\" d=\"M424.3,531.2c7.6-23.4,29.6-42.4,55.4-47.7c25.8-5.4,54.5,2.9,72.3,21c31,31.5,26.4,83.7,58.1,114.6 c23.5,23,62.7,28,95.3,18.3c32.5-9.7,59.2-31.9,80.4-56.6c44.8-52.5,69-117.4,107.5-174.1S993.8,298.6,1066.2,301 c19.9,0.6,40.3,5.8,54.5,18.6c19.1,17,23.3,43.4,25.2,67.9c2.4,31,2.7,62.2,0.9,93.3c-1.8,30.8-4.3,65.2,17.6,88.5 c15.7,16.7,40.9,23.3,64.9,23c30.7-0.4,62.8-12.7,78.4-37\"><\/path> <g> <g> <path class=\"st1\" d=\"M721,750.1l-60.5-409.2l384,0.6l-84.2,407c0,0-34.4,37-121.3,37C766.5,785.7,721,750.1,721,750.1L721,750.1z\"><\/path> <path class=\"st1\" d=\"M1069,327.9c-4.5-20.4-12.6-53.7-17.8-54.5c-39-6.1-78.4-10.3-117.5-12.7c1.9-18.4,1-36.1-8.6-39.1 c-43.3-13.6-130.9-9.4-173.5,0c-10.1,2.2-10.8,20.8-8.7,40.1c-38.3,2.7-74.3,6.7-106.8,11.7c-6.2,1-4.2,38.6-2.7,58.2 c0.5,6.6,6,11.7,12.7,11.7l108.4-0.6h222.2l80,0.5C1064.7,343.3,1070.8,335.8,1069,327.9L1069,327.9z\"><\/path> 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c1.1,0.1,2,0.5,3.1,0.9c2.4,0.9,5.1,1.2,7.6,0.9c0.8-0.1,1.6-0.3,2.2-0.8c1.6-1.3,0.6-4.1,1.4-5.9c0.7-1.8,2.8-2.6,4.5-3.5 c3.3-1.7,6-4.4,7.7-7.7\"><\/path> <\/g> <path class=\"st2\" d=\"M742.6,260.2c26.9,17.7,165.3,18.6,191.5-0.1\"><\/path> <path class=\"st2\" d=\"M838.4,211.9c3.5-6.8-3.7-14.2-10.5-17.5c-6.8-3.4-15.2-7-16.4-14.5c-1.1-7,5.2-13.1,11.8-15.9 c6.6-2.7,13.9-3.7,19.8-7.8c5.8-4.1,9.3-13,4.4-18.2c-1.8-1.9-4.3-2.8-6.9-3.5c-4.7-1.2-9.7-1.4-14.2-3.1 c-4.5-1.7-8.9-5.3-9.3-10.1c-0.4-4.5,2.7-8.9,6.6-11.3c3.8-2.5,8.3-3.7,12.6-5.4c14.7-5.8,26.6-18.4,31.6-33.4 c3.5-10.2,1.8-24.7-8.7-27.6c-6.1-1.7-12.8,1.9-16.7,6.9c-3.9,5.1-5.6,11.4-7.2,17.5c-1.4-9-10.1-14.9-18.6-18.2 c-7.5-2.9-16.8-4.4-23.3,0.5c-6.8,5.2-7.4,15.9-3.1,23.3c4.3,7.4,12.2,12,20.2,15s10.2,2.3,18,5.8\"><\/path> <\/g> <path class=\"st0\" d=\"M1104.3,239.8c20.2-4.3,42.5,0.4,59,12.4c16.5,12,26.9,31,27.7,50.5\"><\/path> <path class=\"st0\" d=\"M534.7,650c11,23.6,37.1,39.2,63,37.7\"><\/path> <\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">El 9% de la poblaci\u00f3n en Espa\u00f1a presentan alg\u00fan grado de discapacidad permanente o temporal. La <a href=\"https:\/\/www.boe.es\/buscar\/pdf\/2015\/BOE-A-2015-2604-consolidado.pdf\">normativa de accesibilidad<\/a> en los establecimientos de hosteler\u00eda se centra en eliminar obst\u00e1culos para que todas las personas puedan disfrutar del servicio y experiencia en igualdad de condiciones.\u202fLa Fundaci\u00f3n ONCE ha publicado una <a href=\"https:\/\/www.cermi.es\/sites\/default\/files\/docs\/colecciones\/GestionarBaresAccesibles%20ACC_.pdf\">Gu\u00eda de accesibilidad para bares y restaurantes<\/a> que te recomendamos leer.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recomendaciones para que un establecimiento de hosteler\u00eda sea accesible:\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dentro del establecimiento<\/strong>:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><strong>Puertas de acceso<\/strong> sin diferencia de nivel entre espacios. De lo contrario, hay que contar con una rampa.\u00a0<\/li>\n\n<li><strong>Espacios ordenados<\/strong> para poder circular. \u00a0<\/li>\n\n<li><strong>Se\u00f1alaci\u00f3n visual<\/strong> precisa y clara.\u00a0<\/li>\n\n<li>En el caso tener <strong>m\u00e1quinas de autoservicio<\/strong>, deben ser accesibles y el personal tiene que ayudar cuando sea preciso.\u00a0<\/li>\n\n<li><strong>Aseos <\/strong>bien ubicados, dise\u00f1ados y en buenas condiciones. \u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>En el exterior<\/strong>:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><strong>Plazas de aparcamiento<\/strong> reservadas para personas con discapacidad y pr\u00f3ximas al local.\u00a0<\/li>\n\n<li><strong>Itinerarios de acceso al establecimiento<\/strong> bien iluminados y sin obst\u00e1culos.\u00a0<\/li>\n\n<li><strong>Terrazas<\/strong> accesibles y ordenadas para poder circular.\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Para que nuestro local sea accesible, es importante tambi\u00e9n formar a nuestros empleados<\/strong>. Contar con un m\u00f3dulo de formaci\u00f3n en el que se explique la importancia y los requisitos referentes a las normativas de accesibilidad les permitir\u00e1 ofrecer un servicio de calidad a todos los clientes, adem\u00e1s de evitarnos penalizaciones. Para ello, <a href=\"https:\/\/mapal-os.com\/es\/soluciones\/flow-learning\">Flow Learning by Mapal<\/a> cuenta con un recurso llamado \u201cSensibilizaci\u00f3n en materia de discapacidad\u201d.\u00a0<\/p>\n\n\n\n<h2 id=\"c42609\" class=\"wp-block-heading is-style-heading-4\">Ley de protecci\u00f3n de datos en la hosteler\u00eda<\/h2>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" viewbox=\"0 0 2012.7 1000\" class=\"wp-image-4783 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"> <style type=\"text\/css\"> .st0{fill:#FFFFFF;stroke:#362056;stroke-width:5;stroke-linecap:round;stroke-linejoin:round;} .st1{fill:none;stroke:#43BECC;stroke-width:20;stroke-linecap:round;stroke-linejoin:round;} .st2{fill:#FFFFFF;} .st3{fill:none;stroke:#362056;stroke-width:5;stroke-linecap:round;stroke-linejoin:round;} <\/style> <g> <rect x=\"818\" y=\"156.6\" class=\"st0\" width=\"432.3\" height=\"619.4\"><\/rect> <path class=\"st1\" d=\"M1194.2,373.1c36.4-10.3,76.3-13.7,114.3-7.2c33.1,5.6,64.1,19.1,87.9,38.1c26,20.7,40.6,46.7,44.5,75.6 c4.3,31.7-0.4,65.4,17.6,95c14.1,23.2,48.2,42.6,81.6,32.6c3.6-1.1,7-2.5,10.2-4.3\"><\/path> <path class=\"st1\" d=\"M543.2,176c-6.8,96.2-14.2,198,36.7,287.1c3.2,5.3,6.4,8.5,9.5,13.8c17,22.3,38.2,40.3,65.8,40.3 c54.1,1.1,79.5-53,109.2-92.3c1.1-2.1,1.1-3.2,2.1-5.3c22.3-32.9,40.3-61.5,59.4-95.4c30.8-52,74.2-118.8,143.2-105 c36.1,14.8,27.6,58.3,24.4,89.1c-1.1,18-1.1,37.1,1.1,55.1c1.1,5.3,2.1,11.7,2.1,17c4.2,21.2,9.5,42.4,27.6,56.2 c11.7,8.5,25.4,13.8,40.2,14\"><\/path> <rect x=\"775.4\" y=\"195.5\" class=\"st0\" width=\"432.3\" height=\"619.4\"><\/rect> <rect x=\"739.2\" y=\"230.9\" class=\"st0\" width=\"432.3\" height=\"619.4\"><\/rect> <rect x=\"787.7\" y=\"288.4\" class=\"st0\" width=\"117.7\" height=\"117.7\"><\/rect> <g> <ellipse class=\"st0\" cx=\"847.2\" cy=\"335.3\" rx=\"24.8\" ry=\"24.6\"><\/ellipse> <path class=\"st0\" d=\"M830.1,353.8c-7.5,2.3-13.9,7.4-17.1,13.9c-2.4,4.9-3,10.4-3.4,15.8c-0.4,6.8-0.5,13.7-0.5,20.5\"><\/path> <path class=\"st0\" d=\"M863.6,353.8c7.3,2.3,13.5,7.4,16.6,13.9c2.4,4.9,3,10.4,3.3,15.8c0.4,6.8,0.5,13.7,0.5,20.5\"><\/path> <\/g> <path class=\"st2\" d=\"M1146.8,494.4c-0.2,1.9-0.8,12,0,13.8c1.3,2.9,7.4-0.5,10.6,0c3.3,0.6,8.3,0,11.7,0c2.4,0,6.4-1,8.5-2.1 c4.6-2.6,2.5-10.1,3.8-15.2c3.4-13.7,7.1-26,19.6-32.5c6.3-3.3,12.1-8.1,19.1-9.5c5.5-1.2,10.3-2,15.9-2.1 c13.3-0.2,26.6,5.6,37.1,13.8c3.7,2.9,13.5,14,15.9,18c4.1,6.9,4.2,9.2,6.4,17c0.6,2.3-1,10.5,1.1,11.7c1.2,0.7,10.3,1,11.7,1.1 c5.5,0.3,13.7,1,19.1,0c0.9-0.2-0.7-5.8,0-6.4c0.8-0.6-1.4-3.1-1-4c2.7-7.3-0.3-15.3-3.6-22.3c-2.8-6-5.8-11.8-9.1-17.5 c-2.5-4.4-5.2-8.7-8.5-12.5c-3.6-4.2-8-7.7-12.6-10.8c-8.4-5.6-17.6-9.9-26.9-13.8c-8.6-3.6-17.8-6.8-27.1-6 c-4.3,0.4-15.1,1-19.3,2c-12.8,3.1-19.9,4.6-31.2,11.2c-11.2,6.5-18.6,17.6-25.6,28.4c-3.3,5-8.5,10.7-10.5,16.3 C1149.3,479.3,1147.4,487.6,1146.8,494.4L1146.8,494.4z\"><\/path> <line class=\"st3\" x1=\"945\" y1=\"310.7\" x2=\"1111.5\" y2=\"310.7\"><\/line> <g> <circle class=\"st3\" cx=\"1236.7\" cy=\"505.2\" r=\"90.7\"><\/circle> <circle class=\"st3\" cx=\"1236.7\" cy=\"505.2\" r=\"58.5\"><\/circle> <\/g> <path class=\"st0\" d=\"M1101.6,508.4h270.2c7.1,0,12.9,5.8,12.9,12.9v243.1c0,7.1-5.8,12.9-12.9,12.9h-270.2 c-7.1,0-12.9-5.8-12.9-12.9V521.3C1088.7,514.2,1094.5,508.4,1101.6,508.4z\"><\/path> <path class=\"st0\" d=\"M1199.5,713.4l25.1-69.1c-11.6-4.6-19.8-15.6-19.8-28.4c0-16.9,14.3-30.7,31.9-30.7s31.9,13.8,31.9,30.7 c0,12.8-8.2,23.8-19.8,28.4l25.1,69.1H1199.5L1199.5,713.4z\"><\/path> <line class=\"st3\" x1=\"790.5\" y1=\"485.5\" x2=\"1108.6\" y2=\"485.5\"><\/line> <line class=\"st3\" x1=\"790.5\" y1=\"546.7\" x2=\"1088.7\" y2=\"546.7\"><\/line> <line class=\"st3\" x1=\"790.5\" y1=\"607.9\" x2=\"1088.7\" y2=\"607.9\"><\/line> <\/g> <path class=\"st1\" d=\"M563.3,564.3c4.4,19.1,21,33.9,39.7,39.6s39.2,3.3,57.7-3\"><\/path> <path class=\"st1\" d=\"M1359.1,302.5c34.8-4.5,71.5,13.1,89.7,43.1\"><\/path> <\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Especialmente debido a la digitalizaci\u00f3n de los negocios y de los servicios de restauraci\u00f3n, hay que poner mucha atenci\u00f3n a las normativas relativas a la protecci\u00f3n de datos de los clientes.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La ley de protecci\u00f3n de datos personales aplicable a la hosteler\u00eda la encontramos en la <a href=\"https:\/\/gdprinfo.eu\/es\">ley europea RGPD<\/a> y la <a href=\"https:\/\/www.boe.es\/boe\/dias\/2018\/12\/06\/pdfs\/BOE-A-2018-16673.pdf\">ley espa\u00f1ola LOPDGDD<\/a>.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Todo negocio cuya actividad profesional trate con datos de terceros, debe seguir lo que dicta la ley. Estos datos de terceros hacen referencia a datos que permitan identificar a una persona f\u00edsica, como un cliente (o un empleado, como comentaremos m\u00e1s tarde).\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Debido a la complejidad y rapidez con la que cambian las normas de protecci\u00f3n de datos de los usuarios, es recomendable que cuentes con un experto para asegurarte que cumples con la ley y evitar sanciones.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En cuanto a la mejor forma de <a href=\"https:\/\/mapal-os.com\/es\/control-calidad\/normativa-proteccion-datos-hosteleria\">garantizar que tu equipo conoce la normativa en cuanto a protecci\u00f3n de datos en la hosteler\u00eda<\/a>, lo mejor es optar por una herramienta de formaci\u00f3n amena e interactiva. <strong>Flow Learning<\/strong> cuenta con dos m\u00f3dulos de formaci\u00f3n en este \u00e1mbito: \u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><strong>Bases de la privacidad de datos<\/strong>: para empleados que tratan los datos de los clientes de forma ocasional. \u00a0<\/li>\n\n<li><strong>Privacidad de datos<\/strong>: para empleados con m\u00e1s experiencia, especialmente los que gestionan informaci\u00f3n sobre el personal y los clientes.<\/li>\n<\/ul>\n\n\n\n<h2 id=\"c42612\" class=\"wp-block-heading is-style-heading-4\">Protecci\u00f3n al consumidor: publicidad, etiquetado y transparencia de precios en restaurantes y bares<\/h2>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" viewbox=\"0 0 2081.1 840.7\" class=\"wp-image-4784 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"> <style type=\"text\/css\"> .st0{fill:none;stroke:#43BECC;stroke-width:20;stroke-linecap:round;stroke-linejoin:round;} .st1{fill:#FFFFFF;stroke:#362056;stroke-width:5;stroke-linecap:round;stroke-linejoin:round;} .st2{fill:none;stroke:#362056;stroke-width:5;stroke-linecap:round;stroke-linejoin:round;} .st3{fill:#FFFFFF;} <\/style> <g> <g> <path class=\"st0\" d=\"M375.3,519.8c61.6,15.3,131.4,29.5,184.9-4.7c38.4-24.5,59.3-69.5,67.9-114.3c8.6-44.7,6.9-90.8,10.9-136.2 c1.5-17,4-34.6,13.1-49.1c20.7-32.8,66.7-37.7,105.2-32.9c92.9,11.5,183.3,58.1,275.8,43.2\"><\/path> <g> <path class=\"st1\" d=\"M986.4,615.4c-0.1,4-0.3,7.4-0.3,10.4h93.5c10.2,0,18.4,8.2,18.4,18.3v2c0,10.1-8.2,18.4-18.4,18.4H854.5 c-10.2,0-18.4-8.2-18.4-18.4v-2c0-10.1,8.2-18.3,18.4-18.3l93-0.1c0.1-3.3,0.2-6.4,0.2-10.3V467.3h-115v-28.4h115v-32.5 c-7.6-5.1-12.5-13.2-12.5-22.2c0-15.4,14.3-28,31.9-28c17.6,0,31.9,12.5,31.9,28c0,9.1-4.9,17.1-12.5,22.2v32.5h115v28.4h-115 L986.4,615.4L986.4,615.4z\"><\/path> <path class=\"st1\" d=\"M779.5,543.8h106.3v32.4c0,2.9-2.4,5.3-5.3,5.3h-96.1c-2.7,0-4.9-2.2-4.9-4.9V543.8L779.5,543.8L779.5,543.8 z\"><\/path> <line class=\"st2\" x1=\"832.7\" y1=\"467.3\" x2=\"779.5\" y2=\"540.5\"><\/line> <line 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s75.1-54.2,113.4-80.1c38.4-26,83.4-46.7,129.5-42\"><\/path> <path class=\"st1\" d=\"M693.8,774.7c12.3,4.7,27.6,5.1,42.4,5.4c160.2,3.4,321.9,1.9,483.4-13.9c13.1-1.3,27.1-2.9,37.6-8.8 c9.6-5.3,14.6-13.2,18.9-20.8c21-37.6,25.7-73.7,15.8-78.5c-5-2.4-8.2-2.7-14.7-2.6c-110.2,2.2-220.5,2-330.7,4.2 c-64.8,1.3-201,4-265.9,8.8C646.9,671,665.9,764.1,693.8,774.7L693.8,774.7z\"><\/path> <path class=\"st1\" d=\"M1344.1,345.9c-8.1-10.3-21.1-18.6-33.6-26.5c-135.6-85.2-275.1-167.2-421.8-236.6 C876.8,77.1,864,71.3,852,70.9c-10.9-0.3-19.3,3.8-26.9,8.2c-37.3,21.5-59.9,50-53.9,59.2c3,4.6,5.7,6.5,11.3,9.8 c95.7,54.8,190.1,111.7,285.8,166.5c56.2,32.2,174.4,99.9,232.6,129.2C1331,458.9,1362.6,369.4,1344.1,345.9L1344.1,345.9z\"><\/path> <g> <path class=\"st1\" d=\"M1053.2,167.3c-9.3-11,3.9-27.1,11.3-38.4c7.4-11.2,19.4-18.8,31.2-26.1c17.7-11,35.5-22,53.2-33 c5.5-3.4,11.2-6.9,17.9-7.9c7.3-1.1,15,1.1,22.3,3.4c49.2,15.4,98.3,38.4,149.5,36.6c12.6,22.6,15.8,49.2,8.8,72.6 c-1.5,4.8-3.4,9.7-7.3,13.1c-6,5.2-15.1,5.9-23.6,6.2c-40.4,1.3-81.2-0.6-121.8-5.5c-7.9-1-15.8-2-23.6-1.8 c-11.4,0.4-22.3,3.7-33.5,5.3c-11.2,1.6-23.6,1.4-33.6-4.6c-10-5.9-16-19-10.1-27.9c8.6-12.9,58.2-15.6,68.6-22.9 c8.6-6,32.7-21,43.3-17\"><\/path> <path class=\"st1\" d=\"M1149.1,110.5c5.3,3.6,18,10.9,26.6,15.5\"><\/path> <path class=\"st2\" d=\"M1058.5,167.3c10-28,44.1-34.5,73.7-22.6\"><\/path> <path class=\"st1\" d=\"M1163.3,187.9c3.1,6.9,3.3,14.1,1.8,20.5c-1.5,6.4-4.5,12.3-7.5,18.1\"><\/path> <\/g> <\/g> <path class=\"st0\" d=\"M1219.8,226.1c24,0.5,49,13,61.5,34.6c17.1,30.7,15.9,63.7,17.1,96.7c2.3,43.2-3.4,86.4,0,130.8 c1.1,14.8,2.3,29.6,9.1,43.2c12.5,22.8,39.8,31.8,64.8,34.1c72.8,5.7,130.8-42.1,186.5-84.2c23.9-18.2,46.6-35.3,72.8-46.6 c6.8-2.3,12.5-5.7,19.3-8c21.6-6.8,43.2-12.5,65.9-8.4\"><\/path> <\/g> <path class=\"st0\" d=\"M531.2,273c8-18.4,11.9-38.6,11.2-58.6c-0.3-9.5-1.7-19.1-0.4-28.5c2.5-18.2,14.8-33.8,29.5-44.7 c11.4-8.5,24.6-14.8,38.4-18.3\"><\/path> <path class=\"st0\" d=\"M1453.3,645.7c30.2-3.7,58.8-17.4,79.4-38.1\"><\/path> <\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Con tal de ofrecer una buena experiencia a nuestros clientes, es muy importante seguir la regulaci\u00f3n relativa a la protecci\u00f3n del consumidor, tanto por cuestiones legales, por \u00e9tica, y tambi\u00e9n por no arruinar la reputaci\u00f3n de nuestra marca. <strong>Si un cliente percibe que est\u00e1 siendo enga\u00f1ado, no dudar\u00e1 en quejarse (est\u00e1 en su derecho) y compartirlo con sus conocidos o en la red<\/strong>, lo que podr\u00eda poner en jaque r\u00e1pidamente no solo uno de nuestros establecimientos, sino el negocio entero. \u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Enga\u00f1ar al consumidor no solo <a href=\"https:\/\/www.boe.es\/buscar\/act.php?id=BOE-A-1988-26156\">es ilegal<\/a> y poco \u00e9tico, sino que puede comp\u00f3rtate una crisis de reputaci\u00f3n muy importante<\/strong>. Teniendo en cuenta lo digitalizada que est\u00e1 la sociedad, sin duda los consumidores no dudar\u00e1n en denunciar p\u00fablicamente y compartir su insatisfacci\u00f3n en la red.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por este motivo, es fundamental, primero de todo, asegurarte de que lo que anuncias y lo que ofreces vaya totalmente en l\u00ednea; y, en segundo lugar, contar con una <a href=\"https:\/\/mapal-os.com\/es\/soluciones\/compliance\">herramienta para gestionar y controlar la reputaci\u00f3n online de tu marca<\/a> en todo momento, como Reputation by Mapal.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Conoce m\u00e1s detalles sobre este tema <a href=\"https:\/\/mapal-os.com\/es\/control-calidad\/proteccion-consumidor-hosteleria-politica-de-precios\">en este art\u00edculo<\/a>.\u00a0<\/p>\n\n\n<figure class=\"wp-block-image size-full is-resized texticon-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_2\" viewbox=\"0 0 837.35 752.84\" class=\"wp-image-4785 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><defs><style>.cls-1{fill:#fff;}.cls-1,.cls-2{stroke:#301e4a;stroke-linecap:round;stroke-linejoin:round;stroke-width:10px;}.cls-2{fill:none;}<\/style><\/defs><g id=\"Layer_1-2\"><g><g><rect class=\"cls-1\" x=\"124.85\" y=\"393.94\" width=\"94.47\" height=\"353.9\" rx=\"33.5\" ry=\"33.5\"><\/rect><ellipse class=\"cls-1\" cx=\"634.15\" cy=\"319.41\" rx=\"30.23\" ry=\"73.42\"><\/ellipse><rect class=\"cls-1\" x=\"5\" y=\"244.48\" width=\"119.85\" height=\"176.24\"><\/rect><path class=\"cls-1\" d=\"M631.02,5V659.49s-253.79-189.41-328.52-189.41c-68.82,0-238.28-137.84-238.28-137.84,0,0,169.9-134.28,238.28-134.28,84.6,0,328.52-192.95,328.52-192.95Z\"><\/path><rect class=\"cls-1\" x=\"64.22\" y=\"197.95\" width=\"238.28\" height=\"272.12\"><\/rect><\/g><path class=\"cls-2\" d=\"M719.2,208.15c30.11-33.8,63.51-64.68,99.57-92.04\"><\/path><path class=\"cls-2\" d=\"M749.46,304.25c27.63,0,55.26,0,82.89,0\"><\/path><path class=\"cls-2\" d=\"M721.56,410.94c26.24,16.97,52.47,33.93,78.71,50.9\"><\/path><\/g><\/g><\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Publicidad y marketing<\/strong>\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Toda comunicaci\u00f3n que vaya dirigida a promocionar un producto, servicio o marca, debe realizarse bajo los principios de <strong>suficiencia, objetividad y veracidad para no enga\u00f1ar ni confundir al consumidor<\/strong>. Por lo tanto, los mensajes tienen que ser claros, comprensibles y veraces. 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stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M424.062 277.653V309.137\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M459.203 267.954V299.438\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M312.773 314.157V348.183\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M353.164 316.539V348.023\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M270.281 314.077V345.561\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M235.312 309.763V341.246\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M203.481 297.918L203.43 332.364\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M392.273 312.225V343.708\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M433.539 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stroke-miterlimit=\"10\"><\/path><path d=\"M174.383 209.91L198.463 230.199\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M124.133 275.948L148.213 296.237\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M95.4766 303.263L119.557 323.546\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M67.5625 323.396L93.6847 345.399\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M40.2188 337.317L66.2431 359.24\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M203.75 140.253L229.688 162.101\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M192.148 176.989L216.223 197.278\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><\/g><defs><rect width=\"486.594\" height=\"274.93\" fill=\"white\"><\/rect><\/defs><\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Accesibilidad y transparencia de precios<\/strong>\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cada negocio de hosteler\u00eda puede fijar libremente los precios de sus productos y servicios. Sin embargo, <strong>es obligatorio exhibir los precios<\/strong> a trav\u00e9s de cartas o listas ilustradas en los espacios del local (incluidos los platos del d\u00eda).\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Estos precios deben ser los precios finales completos<\/strong>, es decir, con los impuestos ya incluidos. De existir un coste adicional por el servicio en terraza, tambi\u00e9n debe anunciarse y especificarse su cuant\u00eda.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En el caso de productos de temporada, el precio seg\u00fan mercado (PSM) debe ir acompa\u00f1ado del importe actualizado, y en los casos de \u201cprecio seg\u00fan peso\u201d debe indicarse un peso de referencia para que el cliente pueda hacerse una idea aproximada del precio del plato.\u00a0<\/p>\n\n\n<figure class=\"wp-block-image size-full is-resized texticon-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"500\" height=\"500\" viewbox=\"0 0 500 500\" fill=\"none\" class=\"wp-image-4787 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><g clip-path=\"url(#clip0_1765_548)\"><g clip-path=\"url(#clip1_1765_548)\"><path d=\"M368.765 428.858L82.6562 465.898V45.5782L368.765 26.6406V428.858Z\" fill=\"white\" stroke=\"#301E4A\" stroke-width=\"5.28246\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M351.428 47.6973H82.6562V465.904H351.428V47.6973Z\" fill=\"white\" stroke=\"#301E4A\" stroke-width=\"5.28246\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M271.738 201.828C269.166 264.367 292.087 297.102 267.465 309.558C234.904 326.034 262.827 224.331 254.539 215.895C252.975 214.3 246.578 213.042 246.578 213.042C246.578 213.042 247.281 169.092 254.195 130.9C254.74 127.9 255.532 124.54 258.501 122.744C261.58 126.537 262.568 131.302 263.334 135.934C264.866 145.189 265.812 154.534 266.752 163.868C268.215 178.368 272.114 192.605 271.738 201.823V201.828Z\" fill=\"white\" stroke=\"#301E4A\" stroke-width=\"5.28246\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M193.678 190.344C214.909 188.812 217.803 143.61 210.947 127.482C203.203 109.274 207.503 170.915 196.901 174.137C190.377 176.118 192.648 142.585 184.08 127.34C182.031 123.69 176.796 175.959 174.857 176.113C165.28 176.868 163.537 112.174 156.854 131.582C154.16 139.405 148.756 186.371 179.342 191.949C180.52 213.322 179.537 238.784 177.678 258.112C173.647 299.891 180.055 319.748 199.014 305.306C210.376 296.653 202.511 273.611 199.162 259.998C193.557 237.204 193.509 217.918 193.678 190.344V190.344Z\" fill=\"white\" stroke=\"#301E4A\" stroke-width=\"5.28246\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M447.871 439.802H269.219L269.287 357.76L321.552 320.345L447.871 320.905V439.802Z\" fill=\"white\" stroke=\"#301E4A\" stroke-width=\"5.28246\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M269.219 357.76L321.055 357.327\" stroke=\"#301E4A\" stroke-width=\"5.28246\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M321.551 320.345L321.055 357.327\" stroke=\"#301E4A\" stroke-width=\"5.28246\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/g><\/g><defs><rect width=\"500\" height=\"500\" fill=\"white\"><\/rect><rect width=\"370.512\" height=\"444.54\" fill=\"white\"><\/rect><\/defs><\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Etiquetado de alimentos y bebidas<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En cuanto al etiquetado de los alimentos y bebidas, la informaci\u00f3n de las etiquetas debe poderse leer de forma clara, y en ella debe aparecer: \u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>la denominaci\u00f3n del producto\u00a0<\/li>\n\n<li>los ingredientes\u00a0<\/li>\n\n<li>al\u00e9rgenos\u00a0<\/li>\n\n<li>la fecha de caducidad o consumo preferente\u00a0<\/li>\n\n<li>el pa\u00eds de origen\u00a0<\/li>\n\n<li>la empresa que lo ha producido o importado\u00a0<\/li>\n\n<li>las condiciones de conservaci\u00f3n\u00a0<\/li>\n\n<li>la informaci\u00f3n nutricional\u00a0<\/li>\n\n<li>en el caso de las bebidas alcoh\u00f3licas, la graduaci\u00f3n\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Recuerda que, como es obvio, los productos envasados y etiquetados no pueden alterarse o modificarse.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Es muy importante que toda la plantilla conozca las normativas referentes a protecci\u00f3n al consumidor y las pongan en pr\u00e1ctica<\/strong>. Esto te evitar\u00e1 sorpresas, insatisfacci\u00f3n y quejas por parte de los clientes, e incluso multas por parte de la Administraci\u00f3n.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Incluir uno o varios cap\u00edtulos al respecto en la formaci\u00f3n puede resultar una muy buena idea. Con <a href=\"https:\/\/mapal-os.com\/es\/soluciones\/flow-learning\">Flow Learning by Mapal<\/a>, podr\u00e1s personalizar los contenidos que cada empleado debe tener en cuenta, actualizarlos cada vez que sea necesario (si cambia la ley, si a\u00f1adimos un servicio en nuestro negocio\u2026), y asegurarte de que todos ellos cuentan con la misma informaci\u00f3n para ofrecer un mismo buen servicio a los consumidores de todos los establecimientos.<\/p>\n\n\n\n<h2 id=\"c42616\" class=\"wp-block-heading is-style-heading-4\">Normas de recursos humanos en la hosteler\u00eda: derechos del trabajador<\/h2>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" viewbox=\"0 0 1830.1 788.5\" class=\"wp-image-4788 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"> <style type=\"text\/css\"> .st0{fill:none;stroke:#43BECC;stroke-width:20;stroke-linecap:round;stroke-linejoin:round;} 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d=\"M479.5,643.8c19.5,14.4,44.3,21.3,68.4,19.3\"><\/path> <path class=\"st0\" d=\"M1138.2,350.4c16.7-4.3,35.3-0.7,49.1,9.6\"><\/path> <\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Cumplir con los derechos del trabajador en una empresa de hosteler\u00eda es fundamental, no solo por motivos legales (que es imprescindible), pero tambi\u00e9n para asegurarnos que contamos con la pieza clave para el funcionamiento y crecimiento de nuestro negocio: <strong>las personas<\/strong>.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-5\"><strong>Registro de horario de los empleados de la hosteler\u00eda\u00a0<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.boe.es\/buscar\/doc.php?id=BOE-A-2019-3481\">Es obligatorio que todas las empresas lleven un registro de las horas trabajadas<\/a> por parte de los empleados, independientemente de su jornada. Este registro debe guardarse durante cuatro a\u00f1os, y estar disponible tanto para los empleados como para la Administraci\u00f3n en caso de inspecciones.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-5\"><strong>Control de horas trabajadas, ausencias y vacaciones\u00a0<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tener un control de los horarios en una empresa de hosteler\u00eda no es nada f\u00e1cil<\/strong> debido a la rotaci\u00f3n de turnos, picos de demanda en horas muy concretas, etc. La tecnolog\u00eda puede ser aqu\u00ed un elemento de gran ayuda. <a href=\"https:\/\/mapal-os.com\/es\/control-calidad\/derechos-laborales-hosteleria-tecnologia\">Lee c\u00f3mo las herramientas digitales pueden ayudarte a cumplir la normativa laboral en el sector de la hosteler\u00eda<\/a>.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Disponer de una <a href=\"https:\/\/mapal-os.com\/es\/soluciones\/workforce\">herramienta de gesti\u00f3n de turnos<\/a>, como Workforce de Mapal, permite<strong> \u201ccuadrar\u201d horarios evitando horas extras o superar las horas que permite la ley. Esta herramienta tambi\u00e9n permite controlar las horas reales trabajadas por cada empleado, las ausencias, los d\u00edas de vacaciones pendientes y disfrutados, y tener todas las jornadas registradas<\/strong> para que, en caso de una inspecci\u00f3n, podamos disponer de informes totalmente actualizados. \u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Los empleados, por su lado, podr\u00e1n registrar su hora entrada y salida del trabajo desde su propio dispositivo m\u00f3vil, pudiendo estar seguros de que todas las horas trabajadas quedan registradas al momento, sin que suponga una carga de trabajo para los equipos de administraci\u00f3n.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Conocer y cumplir la normativa vigente para las empresas de hosteler\u00eda es una tarea que todos los empleados deben llevar a cabo, y como has visto, es mucho m\u00e1s f\u00e1cil y seguro de hacer cuando se utiliza la tecnolog\u00eda. Evita penalizaciones, accidentes y crisis de reputaci\u00f3n, y haz que tanto tus equipos como clientes est\u00e9n seguros y satisfechos en tu negocio. No dudes en <a href=\"https:\/\/mapal-os.com\/es\/empresa\/contacta-con-nosotros\">contactarnos<\/a>para saber c\u00f3mo podemos ayudarte cumplir la normativa en tu organizaci\u00f3n.\u00a0<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u21e7 Volver al \u00edndice de contenidos\u00a0<\/p>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Te explicamos las principales normativas para bares y restaurantes y c\u00f3mo la tecnolog\u00eda puede garantizar que cumples la normativa en tu negocio.<\/p>\n","protected":false},"author":45,"featured_media":4790,"template":"resources","meta":{"resource_author_photo":{"attachment_id":0,"blog_id":0},"resource_webinar_contributors":[],"resource_whitepaper_contributors":[],"case_study_logo":0,"case_study_client_summary":"","resource_is_gated":false,"event_date":"","event_time":"","event_location_place":"","event_location_street":"","event_status":"","hubspot_form_id":"","download_cta_label":"Download","video_embed_url":"","_mapal_resource_is_blueprint":false,"_mapal_resource_blueprint_key":"","editor_notices":[],"footnotes":"","_mapal_market_applicability":[],"_mapal_localisation_intent":"","_mapal_localisation_intent_reason":"","_mapal_content_proposal_desired_slug":""},"resource_type":[14],"resource_tag":[],"resource_topic":[37],"resource_product":[49,48,46,51,47],"class_list":["post-4789","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-articles","resource_topic-control-calidad","resource_product-compliance","resource_product-easilys-fb","resource_product-flow-learning","resource_product-reputation","resource_product-workforce"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - 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