{"id":6119,"date":"2026-11-05T16:19:10","date_gmt":"2026-11-05T16:19:10","guid":{"rendered":"https:\/\/mapal-os.com\/en\/?post_type=resource&p=6119"},"modified":"2026-11-05T16:19:10","modified_gmt":"2026-11-05T16:19:10","slug":"easyhotel-scaling-internationally-while-maintaining-consistency","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/operational-efficiency\/easyhotel-scaling-internationally-while-maintaining-consistency\/","title":{"rendered":"easyHotel: Scaling internationally while maintaining consistency"},"content":{"rendered":"\n
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For multi-site hotels, consistency in guest experience across sites is an important standard. As brands grow, maintaining that uniformity becomes a unique challenge.  <\/p>\n\n\n\n

easyHotels knew when they were solely a UK-based brand, that they needed to standardise certain trainings across all their sites to uphold that important consistency.<\/p>\n\n\n\n

As the business expanded across Europe, with hotels opening in cities including Paris, Amsterdam, Brussels, Barcelona and Madrid, a standardised approach to training became more important than ever to ensure guests enjoyed the same level of great service wherever they stayed. <\/p>\n\n\n\n

Through their partnership with Flow Learning by Mapal, a hospitality learning management system, easyHotels was able to standardise certain trainings across their UK portfolio. When it came time to scale internationally, Flow was there to ensure team members could complete the necessary training regardless of location and language.  <\/p>\n\n\n\n

Standardising to scale<\/h2>\n\n\n\n

As a brand with their eyes on expansion, easyHotels knew they needed the ability to distribute their compliance training \u2013 as well as other learning modules \u2013 to team members in the language they’re most comfortable learning in. But, language wasn\u2019t the only nuance. <\/p>\n\n\n\n

With sites in different countries, compliance regulations differed, so ensuring team members were getting the training they needed based on language and location was a lot to track for managers with busy hotels to run.   <\/p>\n\n\n\n

Without one consistent platform and process for delivering training, managers across sites were handling things differently. Some were using legacy learning management systems, while some were tracking training manually in spreadsheets. <\/p>\n\n\n\n

The business had little visibility into training across the brand and tracking compliance was a logistical challenge for a small team. <\/p>\n\n\n\n

One platform, multiple regions<\/h2>\n\n\n\n

Flow Learning brought everything into one platform for easyHotels, ensuring that managers in Spain were doing things the same way as those in France and the UK. Suddenly, the HR team had visibility across the entire business, allowing them to ensure every site was compliant, regardless of location.  <\/p>\n\n\n\n

Designed to meet managers and teams where they are, fitting into the busy day-to-day of hospitality, Flow enabled easyHotels to create their own training with tools like Mapal Studio easily, and deploy them to the team members that need them using the platform’s custom training structures.  <\/p>\n\n\n\n

With the ability to bring consistency to compliance training across sites, managers no longer had to manually track and deliver the training themselves, saving them valuable time to focus on running their teams and sites. For the HR team, they found time savings with Studio, creating training modules in a matter of minutes rather than hours or days, enabling them to deliver quality training quickly.  <\/p>\n\n\n\n

Ease of efficiency for easyHotel<\/h2>\n\n\n\n

For easyHotel, time savings and visibility have been two of the biggest successes since using Flow Learning, with tangible results: <\/p>\n\n\n\n