{"id":5296,"date":"2026-09-18T15:44:16","date_gmt":"2026-09-18T14:44:16","guid":{"rendered":"https:\/\/mapal-os.com\/en\/?post_type=resource&p=5296"},"modified":"2026-09-18T15:52:51","modified_gmt":"2026-09-18T14:52:51","slug":"raffles-creating-a-learning-experience-that-reflects-a-five-star-brand","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/motivating-employees\/raffles-creating-a-learning-experience-that-reflects-a-five-star-brand\/","title":{"rendered":"Raffles: Creating a learning experience that reflects a five-star brand"},"content":{"rendered":"\n
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Founded in Singapore in 1887, Raffles Hotels, Resorts and Residences is now a globally renowned five-star hospitality brand<\/strong>, celebrated for its heritage, elegance and distinctive character. Today, it operates around the world, delivering exceptional service and a meticulous attention to detail that defines their Raffles experience.<\/strong><\/p>\n\n\n\n


For Raffles London at The OWO<\/a><\/strong>, it was important that any learning platform reflected those same standards. To support their teams, they partnered with Flow Learning by Mapal to create a more accessible, brand-aligned learning experience<\/strong> that brings together training, knowledge and development in one place.<\/p>\n\n\n\n

The challenge<\/h2>\n\n\n\n

From the outset, compliance was a priority but the team at Raffles London at The OWO didn\u2019t want a platform that was only used to complete mandatory training. It needed to be something people could rely on and return to regularly, supporting onboarding and ongoing learning<\/strong>, while remaining quick and easy to access across different roles and sites.
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At the same time, the platform had to be customisable, so it could reflect the Raffles London at The OWO brand<\/strong>, with the right look, feel and language to match the quality of the content and experience presented to guests.<\/p>\n\n\n\n

The solution<\/h2>\n\n\n\n

Raffles London at The OWO partnered with Flow Learning by Mapal to build a learning experience platform aligned to their brand<\/strong>. <\/strong>Flow Learning by Mapal\u2019s hospitality modules provided a strong starting point, with the flexibility to customise visuals, imagery and terminology so that content reflected their tone and identity.<\/p>\n\n\n\n


The platform became a central hub for training, SOPs and essential operational knowledge<\/strong>. Designed to be visual and intuitive, it works seamlessly across phones, tablets and desktops, with a <\/strong>clear dashboard that makes it easy for employees to find what they need, while supporting visual, text and audio learning styles.<\/p>\n\n\n\n


The platform also gives managers clearer visibility, making it easier to track progress, support their teams and manage performance more effectively<\/strong>.<\/p>\n\n\n\n

The results<\/h2>\n\n\n\n

Mapal has helped Raffles London at The OWO create a more accessible and consistent learning experience:<\/p>\n\n\n\n