{"id":4936,"date":"2026-09-25T07:58:09","date_gmt":"2026-09-25T06:58:09","guid":{"rendered":"https:\/\/mapal-os.com\/en\/?post_type=resource&p=4936"},"modified":"2026-09-25T07:58:09","modified_gmt":"2026-09-25T06:58:09","slug":"the-hotel-employee-performance-report","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/resources\/whitepapers\/the-hotel-employee-performance-report\/","title":{"rendered":"The hotel employee performance report 2026"},"content":{"rendered":"\n
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Hotel employees feel prepared. 98% say their training equips them for real-life situations in their role. Yet only 56% feel confident when they\u2019re actually on shift.<\/strong><\/p>\n\n\n\n

So, what\u2019s getting in the way?<\/p>\n\n\n\n

We surveyed 100 frontline hotel employees and 100 HR and L&D leaders <\/strong>working in UK hotels to uncover what\u2019s really shaping performance across the industry.<\/p>\n\n\n\n

This report explores the gap between preparation and performance, the everyday pressures affecting hotel teams and what operators can do to help their people thrive.<\/p>\n\n\n\n

Inside you’ll find:<\/h2>\n\n\n\n
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  • What\u2019s affecting employee confidence on shift<\/li>\n\n\n\n
  • The biggest barriers to consistent performance<\/li>\n\n\n\n
  • Where hotel employees want to develop their skills<\/li>\n\n\n\n
  • What keeps hotel teams engaged and motivated<\/li>\n\n\n\n
  • How managers can better support their teams<\/li>\n\n\n\n
  • How to strengthen development and long-term retention<\/li>\n<\/ul>\n<\/div>\n\n\n
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