{"id":3355,"date":"2026-03-27T11:51:31","date_gmt":"2026-03-27T11:51:31","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?post_type=resource&#038;p=3355"},"modified":"2026-09-09T07:56:24","modified_gmt":"2026-09-09T06:56:24","slug":"make-your-practice-into-best-practice-introducing-mapal-realplay","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/motivating-employees\/make-your-practice-into-best-practice-introducing-mapal-realplay\/","title":{"rendered":"Make Your Practice Into Best Practice Introducing Mapal RealPlay"},"content":{"rendered":"\n<section class=\"wp-block-mapal-vertical-section alignfull vertical-section is-layout-flow wp-block-mapal-vertical-section-is-layout-flow\">\n\t\n\t<div class=\"wp-block-cover alignfull is-light vertical-section__container\">\n\t\t<span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-background-color has-background-dim-100 has-background-dim\"><\/span>\n\t\t<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group vertical-section__row is-layout-grid wp-container-core-group-is-layout-79dc550c wp-block-group-is-layout-grid\">\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-group vertical-section__content is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-mapal-content-section content-section wp-block-group mapal-pattern-resource-starter-content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-columns content-section__columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-column wp-block-column--left is-layout-flow wp-block-column-is-layout-flow\">\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"224\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Webinar_Make_Your_Practice_Into_Best_Practice_LP_banner__1_.png\" alt=\"\" class=\"wp-image-3353\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Webinar_Make_Your_Practice_Into_Best_Practice_LP_banner__1_.png 960w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Webinar_Make_Your_Practice_Into_Best_Practice_LP_banner__1_-300x70.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Webinar_Make_Your_Practice_Into_Best_Practice_LP_banner__1_-768x179.png 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/figure>\n\n\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">Practise the conversations that shape performance<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In hospitality, performance is shaped by everyday conversations &#8211; with guests, with team members and under constant pressure. Yet most teams are expected to handle these moments without ever having the chance to practise them in a realistic way.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Mapal RealPlay<\/strong> changes that. This AI-powered roleplay tool experience gives teams a safe, immersive space to practise key interactions, build confidence and improve performance before it matters most.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On <strong>Tuesday 28th April at 11am<\/strong>, join Abbie Macpherson, Head of Digital Design at Mapal, as she showcases Mapal RealPlay and how it enables teams to practise and improve real workplace conversations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to expect<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83c\udfaf <strong>Built around your reality<\/strong><br>See how RealPlay scenarios are designed around your business, your standards and the situations your teams actually face.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83e\udd16 <strong>AI roleplay in action<\/strong><br>Watch how AI avatars respond in real time, creating dynamic, unscripted conversations that adapt to each employee\u2019s approach.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udcc8 <strong>Feedback that builds capability<\/strong><br>Discover how instant, personalised feedback highlights strengths, pinpoints areas to improve and helps teams refine their approach with every attempt, leading to more consistent and higher quality guest experiences.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udd01<strong> Scalable practice, consistent results<\/strong><br>Learn how to deliver repeatable, high quality conversation training across teams without the cost, time or inconsistency of traditional methods.<\/p>\n\n\n\n<div class=\"wp-block-mapal-contributors contributors-block wp-block-group is-layout-flow wp-block-mapal-contributors-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-88565953 wp-block-group-is-layout-flex\">\n<p class=\"is-style-label-md wp-block-paragraph\"><strong>CONTRIBUTORS AND GUESTS ON THIS WEBINAR<\/strong><\/p>\n\n\n\n<div class=\"wp-block-mapal-contributors-list contributors-list wp-block-group is-layout-flow wp-block-mapal-contributors-list-is-layout-flow\">\n<div class=\"wp-block-mapal-contributor-item contributor-item wp-block-group is-nowrap is-layout-flex wp-container-mapal-contributor-item-is-layout-eb8074cb wp-block-mapal-contributor-item-is-layout-flex\">\n<figure class=\"wp-block-image size-thumbnail contributor-item__image\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/Abbie_Machpherson_headshot__1___1_.png\" alt=\"\" class=\"wp-image-3354\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Abbie_Machpherson_headshot__1___1_.png 400w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Abbie_Machpherson_headshot__1___1_-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Abbie_Machpherson_headshot__1___1_-150x150.png 150w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-88565953 wp-block-group-is-layout-flex\">\n<p class=\"is-style-label-md wp-block-paragraph\"><strong>Abbie Macpherson<\/strong><\/p>\n\n\n\n<p class=\"is-style-text-sm wp-block-paragraph\"><em>Head of Digital Design<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"hubspot-form wp-block-mapal-hubspot-form\">\n\t<script src=\"https:\/\/js-eu1.hsforms.net\/forms\/embed\/developer\/146400229.js\" defer><\/script><div class=\"hs-form-html\" data-region=\"eu1\" data-form-id=\"4b84f5fb-67e6-4555-ac3a-fa57e83846cf\" data-portal-id=\"146400229\"><\/div><\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Discover how Mapal RealPlay helps hospitality teams practise real scenarios, build confidence, and improve performance through AI-powered roleplay.<\/p>\n","protected":false},"author":45,"featured_media":0,"template":"resources","meta":{"resource_author_photo":{"attachment_id":0,"blog_id":0},"resource_webinar_contributors":[],"resource_whitepaper_contributors":[],"case_study_logo":0,"case_study_client_summary":"","resource_is_gated":false,"event_date":"2026-03-27","event_time":"11:51","event_location_place":"","event_location_street":"","event_status":"on-demand","hubspot_form_id":"","download_cta_label":"Download","video_embed_url":"","_mapal_resource_is_blueprint":false,"_mapal_resource_blueprint_key":"","editor_notices":[],"footnotes":"","_mapal_market_applicability":[],"_mapal_localisation_intent":"","_mapal_localisation_intent_reason":"","_mapal_content_proposal_desired_slug":""},"resource_type":[15],"resource_tag":[],"resource_topic":[34],"resource_product":[40],"class_list":["post-3355","resource","type-resource","status-publish","hentry","resource_type-past-webinar","resource_topic-motivating-employees","resource_product-flow-learning"],"yoast_head":"<!-- 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