{"id":3212,"date":"2022-09-01T10:54:20","date_gmt":"2022-09-01T09:54:20","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?post_type=resource&#038;p=3212"},"modified":"2026-09-06T19:23:32","modified_gmt":"2026-09-06T18:23:32","slug":"guide-hospitality-compliance-multi-site-businesses","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/sop\/guide-hospitality-compliance-multi-site-businesses\/","title":{"rendered":"An expert guide to hospitality compliance for multi-site businesses"},"content":{"rendered":"\n<section class=\"wp-block-mapal-vertical-section alignfull vertical-section is-layout-flow wp-block-mapal-vertical-section-is-layout-flow\">\n\t\n\t<div class=\"wp-block-cover alignfull is-light vertical-section__container\">\n\t\t<span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-background-color has-background-dim-100 has-background-dim\"><\/span>\n\t\t<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group vertical-section__row is-layout-grid wp-container-core-group-is-layout-79dc550c wp-block-group-is-layout-grid\">\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-group vertical-section__content is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-mapal-content-section content-section wp-block-group mapal-pattern-resource-starter-content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-columns content-section__columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-column wp-block-column--left is-layout-flow wp-block-column-is-layout-flow\">\n\n<figure id=\"c41337\" class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"853\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/EGUIDE_An_expert_guide_to_compliance_with_hospitality_rules_and_regulations_Banner_for_TYPO3-scaled.png\" alt=\"\" class=\"wp-image-3190\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EGUIDE_An_expert_guide_to_compliance_with_hospitality_rules_and_regulations_Banner_for_TYPO3-scaled.png 2560w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EGUIDE_An_expert_guide_to_compliance_with_hospitality_rules_and_regulations_Banner_for_TYPO3-300x100.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EGUIDE_An_expert_guide_to_compliance_with_hospitality_rules_and_regulations_Banner_for_TYPO3-1024x341.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EGUIDE_An_expert_guide_to_compliance_with_hospitality_rules_and_regulations_Banner_for_TYPO3-768x256.png 768w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EGUIDE_An_expert_guide_to_compliance_with_hospitality_rules_and_regulations_Banner_for_TYPO3-1536x512.png 1536w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EGUIDE_An_expert_guide_to_compliance_with_hospitality_rules_and_regulations_Banner_for_TYPO3-2048x683.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewbox=\"0 0 1920 1000\" class=\"wp-image-3191 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><defs><style>.cls-1,.cls-2{fill:#fff;}.cls-1,.cls-3,.cls-4{stroke:#362056;}.cls-1,.cls-3,.cls-5{stroke-linecap:round;stroke-linejoin:round;}.cls-1,.cls-4{stroke-width:5px;}.cls-3{stroke-width:25px;}.cls-3,.cls-4,.cls-5{fill:none;}.cls-4{stroke-miterlimit:10;}.cls-5{stroke:#43becc;stroke-width:20px;}<\/style><\/defs><path class=\"cls-5\" 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d=\"M667.29,712.2c0,2.13,.07,4.46,1.41,6.06,1.6,1.9,4.34,2.04,6.77,2.04,187.03-.45,374.06-1.71,561.08-3.8,2.88-.03,6.09-.2,8.1-2.36,2.09-2.24,2.08-5.74,1.95-8.86-5.43-126.07-6.49-252.34-3.18-378.48,.09-3.53-.02-7.58-2.6-9.86-2.02-1.78-4.91-1.88-7.55-1.88-95.43,.02-528.06,9.67-565.99,10.52-1.47,.03-2.64,1.28-2.62,2.82,.32,29.14,2.69,281.47,2.64,383.8Z\"><\/path><path class=\"cls-1\" d=\"M1101.2,795.7s-62.16-.49-94.14,.37c-26.57,.72-178.9-.26-178.9-.26,0,0-11.55,17.36-14.57,26.94,39.58-1.23,66.89-1.72,106.47-.51,19.02,.58,100.7,.32,122.14,.25,27.99-.1,69.32-.31,69.32-.31l-10.32-26.48Z\"><\/path><\/g><path class=\"cls-1\" d=\"M1090.3,420.49c2.57,2.76,2.57,7.23,0,9.99l-152.78,163.94-26.42,28.36c-2.57,2.76-6.74,2.76-9.31,0l-26.41-28.36-39.6-42.5c-2.57-2.76-2.57-7.23,0-9.99l21.76-23.35c2.57-2.76,6.74-2.76,9.31,0l34.95,37.5c2.57,2.76,6.74,2.76,9.31,0l148.13-158.94c2.57-2.76,6.74-2.76,9.31,0l21.76,23.35Z\"><\/path><\/g><\/g><\/g><\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019re an owner or manager of a hotel, bar, restaurant\u00a0or catering business, then hospitality <a href=\"https:\/\/mapal-os.com\/en\/solutions\/compliance\">compliance<\/a> should be top of mind. You\u2019ll need to ensure your venues comply with hospitality rules and regulations and they affect all areas of your business.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The National Occupational Standards body in the UK provides a general framework for hospitality managers for <a href=\"https:\/\/www.ukstandards.org.uk\/PublishedNos-old\/PPL%204GEN17.pdf\">complying with legislative requirements in hospitality<\/a>. This includes general performance criteria and knowledge and understanding that managers need to demonstrate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this guide, we\u2019re diving deeper into the different areas of legislation in the hospitality industry and ways to help you comply with them. The main areas of hospitality compliance we\u2019ll be looking at are:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Personal alcohol licence holder<\/li>\n\n<li>Health and safety legislation<\/li>\n\n<li>Food safety<\/li>\n\n<li>Environment health compliance<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Fire safety regulations<\/li>\n\n<li>Data protection laws<\/li>\n\n<li>Trade descriptions<\/li>\n\n<li>Employment laws<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Complying with legislation in the hospitality industry avoids penalisation from government inspections and potential accidents that could harm your employers and customers. What\u2019s more, you\u2019ll also be ensuring your business runs more smoothly and team and customer satisfaction levels remain high.<\/p>\n\n\n\n<h2 id=\"c41328\" class=\"wp-block-heading is-style-heading-4\">How can hospitality technology help you stay compliant<\/h2>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewbox=\"0 0 1643 1000\" class=\"wp-image-3192 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><defs><style>.cls-1,.cls-2{fill:#fff;}.cls-1,.cls-3{stroke:#362056;stroke-width:5px;}.cls-1,.cls-4{stroke-linecap:round;stroke-linejoin:round;}.cls-3{stroke-miterlimit:10;}.cls-3,.cls-4{fill:none;}.cls-4{stroke:#43becc;stroke-width:20px;}<\/style><\/defs><path class=\"cls-4\" d=\"M1376.29,747.79c22.92-6.8,44.84-16.94,64.87-29.99\"><\/path><g><g><g><g><rect class=\"cls-1\" x=\"416.45\" y=\"115\" width=\"185.24\" height=\"325.59\" rx=\"8.92\" ry=\"8.92\"><\/rect><rect class=\"cls-1\" x=\"446.39\" y=\"144\" width=\"125.37\" height=\"218\" rx=\"8.92\" ry=\"8.92\"><\/rect><\/g><circle class=\"cls-1\" cx=\"509.07\" cy=\"400.27\" r=\"15.44\"><\/circle><\/g><g><g><rect class=\"cls-1\" x=\"951.97\" y=\"571.21\" width=\"441.61\" height=\"351.79\" rx=\"8.92\" ry=\"8.92\"><\/rect><rect class=\"cls-1\" x=\"991.52\" y=\"606.29\" width=\"310.62\" height=\"278.81\" rx=\"8.92\" ry=\"8.92\"><\/rect><\/g><ellipse class=\"cls-1\" cx=\"1348.82\" cy=\"747.11\" rx=\"16.37\" ry=\"16.68\"><\/ellipse><\/g><path class=\"cls-4\" d=\"M46.71,438.53c33.81-9.75,74.11-18.3,101.09,4.19,14.42,12.03,21.49,30.59,26.09,48.73,12.33,48.67,13.97,105.69,52.61,138.01,18.91,15.81,44.19,22.66,68.89,23.05,65.43,1.03,123.88-39.27,172.7-82.6,76.37-67.77,141.76-146.95,217.26-215.68,75.5-68.73,164.57-128.18,265.65-144.29,31.51-5.02,68.12-4,89.65,19.42,12.67,13.77,17.57,32.8,20.78,51.19,17.48,100.17-2.65,202.66-2.86,304.33-.1,47.55,6.68,100.27,42.85,131.39,19.06,16.4,44.17,24.51,69.21,27.38,95.31,10.92,314.35-137.13,412.51-186.87\"><\/path><g><polygon class=\"cls-2\" points=\"459.22 780.2 473.61 764.5 657.32 771.93 656.83 781.51 459.22 780.2\"><\/polygon><path class=\"cls-1\" d=\"M536.13,702.08c-27.26,24.12-52.79,50.36-76.29,78.43,315.09,2.96,679.5,11.37,722.29,1.82-22.42-28.25-45.59-55.4-71.79-79.87\"><\/path><path class=\"cls-1\" d=\"M1110.57,702.14c-10.94-319.61,10.64-391.5-11.49-416.98-11.48-13.22-544.77-7.49-561,7.98-12.91,12.3-20.69,16.63-2.16,409.23,87.57-.64,175.17-1.29,262.69,1.67,103.92,3.51,209.8-1.9,311.96-1.9Z\"><\/path><path class=\"cls-3\" d=\"M562.17,661.87c0,1.87,.06,3.92,1.25,5.33,1.41,1.67,3.85,1.8,5.99,1.79,165.73-.39,331.46-1.51,497.18-3.34,2.55-.03,5.4-.18,7.18-2.07,1.85-1.97,1.85-5.05,1.73-7.79-4.81-110.82-5.75-221.83-2.82-332.72,.08-3.11-.02-6.66-2.31-8.67-1.79-1.57-4.35-1.65-6.69-1.65-84.56,.02-467.91,8.5-501.53,9.25-1.3,.03-2.34,1.13-2.33,2.48,.29,25.62,2.39,247.44,2.34,337.39Z\"><\/path><path class=\"cls-1\" d=\"M946.66,735.28s-55.08-.43-83.42,.33c-23.55,.63-158.52-.23-158.52-.23,0,0-10.24,15.26-12.91,23.68,35.08-1.08,59.27-1.51,94.35-.45,16.86,.51,89.23,.28,108.23,.22,24.8-.08,61.42-.27,61.42-.27l-9.14-23.28Z\"><\/path><\/g><\/g><path class=\"cls-1\" d=\"M952.02,403.48c2.51,2.69,2.51,7.06,0,9.76l-149.21,160.1-25.8,27.69c-2.51,2.7-6.58,2.7-9.1,0l-25.8-27.69-38.68-41.5c-2.51-2.69-2.51-7.06,0-9.76l21.25-22.8c2.51-2.69,6.58-2.69,9.09,0l34.13,36.62c2.51,2.69,6.58,2.69,9.09,0l144.66-155.22c2.51-2.69,6.58-2.69,9.09,0l21.25,22.8Z\"><\/path><\/g><path class=\"cls-4\" d=\"M45.66,438.17c36.41-10.5,85.44-20.87,111.35,15.35,11.92,16.67,16.23,37.62,20.28,57.32,3.94,19.15,7.13,38.51,12.53,57.33,5.16,17.98,12.51,35.69,24.72,50.09,13.76,16.22,32.8,26.36,53.43,30.89,42.89,9.42,87.27-3.79,124.66-24.79,40.01-22.47,74.47-53.72,107.4-85.33,35.09-33.69,68.36-69.2,102.11-104.2,33.24-34.47,66.99-68.57,103.4-99.72,33.45-28.62,69.16-54.84,107.65-76.32,38.28-21.37,79.42-37.95,122.47-46.63,35.94-7.24,84.38-11.46,108.61,22.62,6.06,8.52,9.85,18.44,12.51,28.49\"><\/path><path class=\"cls-4\" d=\"M1029.12,126.22c15.25,.05,30.2,8.56,38.02,21.66\"><\/path><path class=\"cls-4\" d=\"M222.45,702.08c15.8,8.26,34.47,10.88,51.93,7.29\"><\/path><\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Making sure your team and business are compliant requires daily dedication. Having to stay on top of so many different areas and specifications can be daunting. Even more so if you manage multiple sites or are still doing everything on paper or Excel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Using hospitality technology in your bar, hotel, restaurant, or caf\u00e9 enables you to monitor specific aspects in real-time, from smoke emissions, equipment cleanliness, food temperature, and many more. It will also help you maintain your brand standards and give you the confidence to know that your business is fully compliant with the law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Mapal, we\u2019ve been developing specialist hospitality back of house software for over a decade. All our solutions integrate with each other, and with your other HR, accounting or front of house solutions.<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Compliance<\/summary>\n\n<p class=\"wp-block-paragraph\">Digitises your daily procedures enabling you to\u00a0<strong>consistently monitor all aspects of hospitality compliance<\/strong>, guarantee quality, obtain and share real-time reports and achieve our goals quickly and effectively. Your team can complete their tasks via easy-to-use mobile checklists, giving them more time to spend with customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-operations\" href=\"https:\/\/mapal-os.com\/en\/solutions\/compliance\">Go to Compliance<\/a><\/p>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"153\" height=\"153\" viewbox=\"0 0 153 153\" fill=\"none\" class=\"wp-image-2829 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M75.564 149H73.8439C64.0273 148.805 54.3544 146.603 45.4205 142.53C36.4864 138.456 28.4806 132.598 21.8955 125.315C10.0689 112.328 3.35947 95.4883 3.01403 77.9262C2.6686 60.3643 8.71068 43.2744 20.0174 29.8319C31.3242 16.3896 47.1266 7.50934 64.4879 4.84136C81.8492 2.17339 99.5893 5.89919 114.41 15.3263C114.76 15.5494 115.062 15.8391 115.299 16.1789C115.537 16.5187 115.706 16.9019 115.795 17.3068C115.884 17.7116 115.893 18.1302 115.821 18.5385C115.749 18.9468 115.597 19.3369 115.374 19.6865C115.151 20.0361 114.862 20.3383 114.522 20.576C114.182 20.8136 113.799 20.982 113.393 21.0715C112.989 21.1611 112.57 21.1699 112.162 21.0977C111.754 21.0254 111.363 20.8735 111.014 20.6505C102.401 15.1772 92.6389 11.7699 82.4907 10.6949C72.3425 9.61997 62.0831 10.9066 52.5145 14.454C42.9458 18.0016 34.3275 23.7139 27.3326 31.1448C20.3377 38.5752 15.1561 47.5229 12.1927 57.2883C9.22925 67.0537 8.56432 77.372 10.2499 87.4367C11.9354 97.5021 15.9258 107.04 21.9091 115.308C27.8924 123.575 35.7065 130.346 44.7407 135.092C53.7748 139.838 63.7842 142.431 73.9864 142.668C86.1832 142.95 98.2214 139.856 108.77 133.726C119.319 127.596 127.967 118.67 133.762 107.933C139.555 97.1957 142.268 85.0659 141.6 72.8839C140.932 60.7016 136.91 48.9411 129.977 38.9015C129.354 37.9993 128.541 37.2449 127.595 36.692C126.648 36.1392 125.591 35.8014 124.5 35.7027C123.43 35.6038 122.351 35.7431 121.342 36.1105C120.332 36.478 119.417 37.0646 118.661 37.8281L67.7749 88.6925C67.4972 89.0437 67.1479 89.3325 66.7501 89.5385C66.3522 89.7445 65.9151 89.8633 65.4677 89.8875C65.0203 89.9116 64.5729 89.8398 64.1554 89.6778C63.7379 89.515 63.3594 89.2658 63.0458 88.9454C62.7322 88.6258 62.4903 88.2424 62.3363 87.8216C62.1822 87.4015 62.1194 86.9529 62.1523 86.5057C62.1852 86.0592 62.3127 85.6245 62.5267 85.2301C62.7406 84.8371 63.0359 84.4933 63.3928 84.2228L114.202 33.3693C115.614 31.9537 117.321 30.867 119.202 30.1872C121.082 29.5074 123.089 29.251 125.08 29.4363C127.091 29.6155 129.038 30.2355 130.781 31.2524C132.525 32.269 134.023 33.6578 135.17 35.3194C142.676 46.1965 147.067 58.9187 147.867 72.1104C148.667 85.3019 145.846 98.4618 139.709 110.166C133.572 121.871 124.352 131.675 113.047 138.52C101.741 145.365 88.7799 148.988 75.564 149Z\" fill=\"#6746CA\"><\/path><path d=\"M105.9 111H44.1329C43.302 111 42.5052 110.665 41.9177 110.07C41.33 109.474 41 108.665 41 107.823V45.1559C41.0057 44.3168 41.3384 43.5141 41.9251 42.9229C42.5121 42.3318 43.3057 41.9998 44.1329 42H105.9C106.721 42.0086 107.507 42.3443 108.086 42.9345C108.667 43.5249 108.995 44.3226 109 45.1559V107.823C109 108.665 108.67 109.474 108.083 110.07C107.495 110.665 106.698 111 105.867 111H105.9ZM47.2333 104.633H102.713V48.3559H47.2333V104.633Z\" fill=\"#6746CA\"><\/path><path d=\"M65.7837 90C64.9592 89.9897 64.171 89.6587 63.5863 89.0768L52.9284 78.414C52.6341 78.119 52.4005 77.7696 52.2414 77.3849C52.082 77.0002 52 76.5878 52 76.1713C52 75.7549 52.082 75.3424 52.2414 74.9577C52.4005 74.5728 52.6341 74.2233 52.9284 73.9289C53.2227 73.6344 53.5723 73.4007 53.9568 73.2412C54.3413 73.082 54.7536 73 55.1698 73C55.586 73 55.9983 73.082 56.383 73.2412C56.7676 73.4007 57.1168 73.6344 57.4114 73.9289L68.0691 84.5917C68.5105 85.0316 68.8124 85.5929 68.9366 86.2035C69.0607 86.8148 69.0018 87.4489 68.7671 88.0271C68.5323 88.6045 68.1322 89.0996 67.6171 89.4512C67.1021 89.8021 66.4948 89.9934 65.8717 90\" fill=\"#6746CA\"><\/path><\/svg><\/figure>\n\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Easilys f&amp;b<\/summary>\n\n<p class=\"wp-block-paragraph\">A digital kitchen inventory and waste management software that enables you to control the traceability of all products, ingredient information, easily manage suppliers, control waste, and ensures you are always compliant with food safety regulations related to calorie and allergen information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"btn btn-easilys\" aria-disabled=\"true\">Go to Easilys f&amp;b<\/span><\/p>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"154\" height=\"154\" viewbox=\"0 0 154 154\" fill=\"none\" class=\"wp-image-2830 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M59.6204 64.5839C57.9177 64.5839 56.6406 63.3171 56.6406 61.6281V32.7746C56.6406 31.0855 57.9177 29.8188 59.6204 29.8188C61.3232 29.8188 62.6004 31.0855 62.6004 32.7746V61.6281C62.6004 63.3171 61.3232 64.5839 59.6204 64.5839Z\" fill=\"#0F4E83\"><\/path><path d=\"M77.1322 151H76.404C68.3936 151 61.8396 144.302 61.8396 136.146V86.1964C61.8396 80.6626 63.2961 75.2744 66.0633 70.4687C67.3741 68.1387 68.1024 65.3718 68.1024 62.6049V32.1688C68.1024 30.4213 69.4131 29.1107 71.1608 29.1107C72.9085 29.1107 74.2194 30.4213 74.2194 32.1688V62.6049C74.2194 66.3912 73.1998 70.1775 71.3064 73.5269C69.1219 77.3131 67.9566 81.682 67.9566 86.1964V136.146C67.9566 140.952 71.7434 144.884 76.5496 144.884H77.1322C81.9384 144.884 85.7251 140.952 85.7251 136.146V32.1688C85.7251 31.1494 86.162 30.2757 87.0359 29.6932C87.7641 29.1107 88.9292 28.9651 89.8031 29.2563L95.1919 31.0038C103.785 33.7707 109.611 41.7802 109.611 50.8091V82.1189C109.611 87.9439 107.135 93.3321 102.62 97.1184V134.981C102.62 136.583 103.639 137.457 104.076 137.748C104.513 138.04 105.824 138.622 107.135 137.894C131.894 125.661 146.604 99.8854 144.856 72.3618C142.671 38.722 115.582 11.6354 81.9384 9.3054C62.8591 7.99475 44.6539 14.4023 30.8178 27.3632C17.1273 40.1783 9.26264 58.236 9.26264 77.0219C9.26264 95.8077 23.39 125.807 46.256 137.457C47.2754 138.04 48.4405 137.894 49.46 137.457C50.4795 136.875 50.9165 135.855 50.9165 134.69V86.1964C50.9165 81.8276 49.7514 77.4588 47.5667 73.5269C45.6733 70.1775 44.6539 66.5368 44.6539 62.6049V32.1688C44.6539 30.4213 45.9646 29.1107 47.7123 29.1107C49.46 29.1107 50.7709 30.4213 50.7709 32.1688V62.6049C50.7709 65.3718 51.4991 67.9931 52.8098 70.4687C55.577 75.2744 57.0335 80.6626 57.0335 86.1964V134.69C57.0335 138.04 55.4314 140.952 52.5186 142.7C49.7514 144.448 46.256 144.592 43.1974 142.99C18.4382 130.176 3 104.982 3 77.0219C3 49.0616 11.5929 36.8289 26.5941 22.9943C41.7409 8.72288 61.5484 1.73279 82.2297 3.18906C118.932 5.66472 148.352 35.227 150.827 71.925C152.866 102.07 136.701 130.03 109.756 143.428C106.843 144.884 103.494 144.738 100.726 142.99C97.9591 141.244 96.357 138.331 96.357 134.981V95.6621C96.357 94.7884 96.7939 93.9146 97.5221 93.3321L98.5416 92.4583C101.6 89.8371 103.494 86.0508 103.494 82.1189V50.8091C103.494 44.4015 99.4155 38.8676 93.4442 36.8289L92.1334 36.392V136.146C92.1334 144.302 85.5795 151 77.4234 151H77.1322Z\" fill=\"#0F4E83\"><\/path><\/svg><\/figure>\n\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Facilities<\/summary>\n\n<p class=\"wp-block-paragraph\">An indispensable tool to\u00a0<strong>ensure your equipment, fittings and fixtures are always in optimal condition<\/strong>. The app will help you spot minor issues before they become problems. It ensures your equipment is always ready for operation, avoids breakdowns and accidents, and is ready for inspection at a moment\u2019s notice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"btn btn-facilities\" aria-disabled=\"true\">Go to Facilities<\/span><\/p>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"164\" height=\"164\" viewbox=\"0 0 164 164\" fill=\"none\" class=\"wp-image-3193 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><g clip-path=\"url(#clip0_12_5581)\"><mask id=\"mask0_12_5581\"><path d=\"M164 0H0V164H164V0Z\" fill=\"white\"><\/path><\/mask><g mask=\"url(#mask0_12_5581)\"><path d=\"M139.242 22.8188C124.466 8.54478 104.872 0.336363 84.3347 -0.183048C63.7973 -0.702459 43.813 6.50494 28.3349 20.0136C12.8569 33.5224 3.0125 52.3483 0.749355 72.7673C-1.5138 93.1859 3.96903 113.711 16.1131 130.281C16.6803 131.044 17.5275 131.551 18.468 131.689C19.4086 131.827 20.3657 131.586 21.1286 131.019C21.8915 130.452 22.398 129.604 22.5363 128.664C22.6747 127.724 22.4336 126.766 21.8664 126.004C10.9752 111.165 5.93274 92.8345 7.70215 74.5138C9.47153 56.1929 17.9289 39.1661 31.4584 26.6863C44.9879 14.2067 62.6411 7.14919 81.045 6.86223C99.4486 6.57509 117.313 13.0786 131.226 25.1302C145.138 37.182 154.122 53.9368 156.462 72.1935C158.802 90.4504 154.333 108.929 143.911 124.1C133.487 139.271 117.84 150.069 99.9591 154.433C82.0775 158.797 63.2151 156.42 46.9755 147.755C46.3044 147.4 45.726 146.89 45.2877 146.271C44.8493 145.65 44.5629 144.935 44.4518 144.183C44.3329 143.41 44.3988 142.619 44.6444 141.875C44.8896 141.131 45.3074 140.456 45.8634 139.906L90.5425 95.2266C95.763 96.596 101.25 96.5798 106.462 95.179C111.674 93.7773 116.43 91.041 120.26 87.2383C124.303 83.2183 127.145 78.1503 128.468 72.6041C129.79 67.0581 129.54 61.2532 127.746 55.8412C127.556 55.2626 127.219 54.7423 126.771 54.3298C126.323 53.9174 125.776 53.6268 125.184 53.4852C124.591 53.3437 123.972 53.3564 123.385 53.5217C122.799 53.687 122.264 53.9995 121.833 54.4296L111.053 65.2091C110.243 66.0186 109.282 66.661 108.225 67.0989C107.167 67.5371 106.033 67.7628 104.888 67.7628C103.743 67.7628 102.61 67.5371 101.551 67.0989C100.494 66.661 99.5326 66.0186 98.7231 65.2091C97.9136 64.3994 97.2713 63.4382 96.8334 62.3805C96.3948 61.3226 96.1694 60.189 96.1694 59.044C96.1694 57.8992 96.3948 56.7654 96.8334 55.7076C97.2713 54.6498 97.9136 53.6887 98.7231 52.879L109.503 42.0997C109.932 41.6663 110.244 41.1301 110.408 40.5426C110.573 39.9547 110.584 39.3348 110.441 38.7413C110.299 38.1478 110.008 37.6005 109.594 37.1516C109.181 36.7025 108.66 36.3663 108.08 36.1752C102.67 34.3847 96.8674 34.1365 91.3237 35.4589C85.78 36.7809 80.7139 39.6212 76.6938 43.6609C72.884 47.4867 70.1391 52.2411 68.7305 57.4533C67.3218 62.6655 67.2985 68.1551 68.6628 73.3792L31.2342 110.904C30.5635 111.573 30.1861 112.481 30.1851 113.429C30.1842 114.377 30.5596 115.286 31.229 115.957C31.8982 116.627 32.8065 117.005 33.7543 117.005C34.7018 117.007 35.6109 116.631 36.2817 115.962L75.2607 76.9189C75.7371 76.4473 76.0703 75.8505 76.2216 75.1976C76.373 74.5448 76.3365 73.8623 76.1164 73.2294C74.846 69.5663 74.4943 65.6475 75.092 61.8166C75.6898 57.9859 77.2186 54.3604 79.5445 51.2583C81.8707 48.1564 84.922 45.6728 88.4323 44.0256C91.9417 42.3784 95.8026 41.6179 99.6748 41.811L93.6649 47.8208C90.6871 50.7989 89.014 54.8379 89.014 59.0495C89.014 63.2608 90.6871 67.2999 93.6649 70.278C96.6428 73.256 100.682 74.929 104.894 74.929C109.105 74.929 113.144 73.256 116.122 70.278L122.131 64.2466C122.32 68.1163 121.555 71.9729 119.906 75.4784C118.256 78.984 115.772 82.0315 112.67 84.3533C109.569 86.676 105.946 88.2021 102.118 88.7983C98.2901 89.3937 94.3734 89.0423 90.7137 87.7731C90.0812 87.5542 89.4001 87.517 88.7473 87.6665C88.0954 87.8159 87.4984 88.1455 87.0241 88.6181L40.8586 134.869C39.5132 136.207 38.5021 137.844 37.9074 139.646C37.313 141.448 37.1517 143.366 37.4368 145.242C37.7021 147.102 38.4044 148.875 39.4863 150.411C40.5679 151.949 41.9984 153.207 43.6605 154.085C59.0231 162.227 76.5621 165.318 93.7821 162.919C113.439 160.114 131.41 150.275 144.363 135.226C157.316 120.179 164.372 100.944 164.223 81.0895C164.166 70.2 161.925 59.4324 157.635 49.4238C153.345 39.4152 147.09 30.3685 139.242 22.8188Z\" fill=\"#0F767E\"><\/path><\/g><\/g><defs><rect width=\"164\" height=\"164\" fill=\"white\"><\/rect><\/defs><\/svg><\/figure>\n\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Flow Learning<\/summary>\n\n<p class=\"wp-block-paragraph\">An all-in-one platform for employee learning. Flow will help you ensure your employees are fully trained in food safety, are compliant with the regulations that are specific to their job role, and always deliver the level of service your customers expect. Employees can complete short bite-size and engaging learning modules from their mobile, at their own pace and wherever they are.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-flow\" href=\"https:\/\/mapal-os.com\/en\/solutions\/learning\">Go to Flow Learning<\/a><\/p>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"155\" height=\"153\" viewbox=\"0 0 155 153\" fill=\"none\" class=\"wp-image-3194 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M76.2243 0.0154119C61.561 0.0238119 47.2112 4.25891 34.8934 12.2134C22.5755 20.168 12.8118 31.5047 6.77159 44.8658C0.731388 58.227 -1.32921 73.0462 0.83659 87.5482C3.00239 102.05 9.30279 115.621 18.9832 126.634C19.2712 126.963 19.6211 127.232 20.013 127.425C20.4049 127.619 20.8311 127.733 21.2672 127.762C21.7033 127.791 22.1408 127.733 22.5548 127.593C22.9688 127.453 23.351 127.233 23.6798 126.945C24.0086 126.657 24.2774 126.307 24.4709 125.915C24.6645 125.523 24.7789 125.097 24.8077 124.66C24.8365 124.224 24.7792 123.787 24.6389 123.373C24.4987 122.959 24.2782 122.577 23.9902 122.248C13.5631 110.384 7.48019 95.3272 6.74039 79.5502C6.00059 63.7723 10.6478 48.2122 19.9189 35.4246C29.1901 22.637 42.5341 13.3822 57.7596 9.17981C72.9853 4.97741 89.1873 6.07731 103.705 12.2989C118.222 18.5204 130.193 29.4938 137.651 43.4171C145.109 57.3403 147.611 73.3862 144.745 88.9182C141.88 104.451 133.818 118.548 121.883 128.893C109.948 139.239 94.8503 145.219 79.0683 145.851L76.2443 145.901C63.4464 145.922 50.8926 142.401 39.9728 135.727C39.3315 135.339 38.7975 134.797 38.4197 134.15C38.0418 133.502 37.8321 132.771 37.8098 132.022C37.7736 131.258 37.9286 130.497 38.2609 129.808C38.5931 129.119 39.0921 128.524 39.7124 128.076L76.2443 101.539L106.807 123.75C107.375 124.163 108.059 124.385 108.761 124.385C109.463 124.386 110.147 124.164 110.715 123.751C111.283 123.339 111.706 122.757 111.923 122.089C112.14 121.422 112.141 120.703 111.924 120.035L100.228 84.1342L130.791 61.9229C131.366 61.5105 131.795 60.9246 132.013 60.2511C132.232 59.5776 132.229 58.8518 132.005 58.1801C131.781 57.5083 131.348 56.9259 130.769 56.5182C130.19 56.1105 129.496 55.8989 128.788 55.9144H91.0853L79.3783 19.9435C79.1603 19.2776 78.7373 18.6977 78.1703 18.2865C77.6023 17.8753 76.9193 17.6539 76.2193 17.6539C75.5183 17.6539 74.8353 17.8753 74.2683 18.2865C73.7003 18.6977 73.2773 19.2776 73.0593 19.9435L61.3831 55.8843H23.5997C22.8961 55.8798 22.2093 56.0992 21.6387 56.511C21.0682 56.9227 20.6434 57.5053 20.4259 58.1744C20.2084 58.8436 20.2095 59.5646 20.4291 60.2331C20.6486 60.9015 21.0751 61.4828 21.6469 61.8928L52.2201 84.1342L47.5035 98.6652C47.3309 99.0902 47.2481 99.5462 47.2603 100.004C47.2725 100.463 47.3794 100.914 47.5744 101.329C47.7694 101.744 48.0481 102.114 48.3932 102.417C48.7382 102.719 49.142 102.946 49.5793 103.085C50.0165 103.223 50.4777 103.27 50.9338 103.222C51.3899 103.174 51.8311 103.031 52.2297 102.804C52.6282 102.577 52.9754 102.27 53.2495 101.902C53.5236 101.535 53.7187 101.114 53.8224 100.667L59.2801 83.8042C59.4854 83.1382 59.4759 82.4252 59.253 81.7652C59.0301 81.1062 58.6051 80.5332 58.0383 80.1282L33.8141 62.5237H63.7965C64.4981 62.523 65.1813 62.3009 65.7503 61.8892C66.3183 61.4775 66.7423 60.897 66.9613 60.2305L76.2243 31.7202L85.4873 60.2305C85.7043 60.8962 86.1263 61.4764 86.6923 61.8882C87.2593 62.3 87.9413 62.5224 88.6413 62.5237H118.624L94.3693 80.1282C93.8033 80.5402 93.3813 81.1192 93.1633 81.7852C92.9463 82.4502 92.9443 83.1672 93.1583 83.8342L102.421 112.344L78.1763 94.7492C77.6083 94.3382 76.9253 94.1172 76.2243 94.1172C75.5233 94.1172 74.8393 94.3382 74.2713 94.7492L35.7869 122.709C34.2913 123.793 33.0859 125.23 32.2775 126.891C31.469 128.553 31.0823 130.388 31.1516 132.234C31.2209 134.08 31.7441 135.881 32.6748 137.477C33.6055 139.073 34.9151 140.415 36.4879 141.385C48.4267 148.694 62.1557 152.555 76.1543 152.541H76.2243C77.1353 152.541 78.0363 152.541 78.9383 152.541H79.2883C99.5143 152.134 118.751 143.71 132.765 129.12C146.78 114.531 154.425 94.9722 154.019 74.7462C153.612 54.5198 145.188 35.2835 130.598 21.2688C116.009 7.25411 96.4503 -0.390988 76.2243 0.0154119Z\" fill=\"#C7305E\"><\/path><\/svg><\/figure>\n\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Workforce<\/summary>\n\n<p class=\"wp-block-paragraph\">Helps you generate perfect staff schedules in a few clicks, based on AI technology for accurate sales forecasting. Workforce enables you to optimise your labour resources and reduce costs while also maximising productivity at your venue. Its ability to differentiate between labour laws in different regions or countries, and control variable aspects of pay, make this a perfect solution for multi-site team management.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><span class=\"text-primary\"><a class=\"btn btn-workflow\" href=\"https:\/\/mapal-os.com\/en\/solutions\/workforce\">Go to Workforce<\/a><\/span><\/span><\/p>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"155\" height=\"156\" viewbox=\"0 0 155 156\" fill=\"none\" class=\"wp-image-3195 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M76.7216 53.2151C74.2875 53.2171 71.9077 52.4994 69.8818 51.153C67.8569 49.8066 66.2772 47.8918 65.3423 45.6504C64.4077 43.409 64.1602 40.9416 64.6309 38.5599C65.1018 36.1783 66.2694 33.9893 67.9879 32.2694C69.7053 30.5495 71.8951 29.3759 74.2816 28.8968C76.6682 28.4177 79.1431 28.6547 81.3939 29.5778C83.6457 30.5009 85.5716 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d=\"M992.56,742.71c9.49-1.67,19.33-.68,28.43,2.85,9.41,3.66,17.87,9.92,27.05,14.28,25.15,11.96,54.36,8.78,79.53-3.12,10.01-4.73,19.54-10.77,29.71-15.04,10.17-4.26,21.3-6.7,31.84-3.89\"><\/path><\/g><g><rect class=\"cls-1\" x=\"95.65\" y=\"475.62\" width=\"512.63\" height=\"292.53\" rx=\"26.58\" ry=\"26.58\"><\/rect><rect class=\"cls-1\" x=\"136.74\" y=\"518.22\" width=\"174.66\" height=\"215.65\" rx=\"22.17\" ry=\"22.17\"><\/rect><g><ellipse class=\"cls-1\" cx=\"225.06\" cy=\"589.43\" rx=\"41.68\" ry=\"41.42\"><\/ellipse><path class=\"cls-1\" d=\"M196.34,620.46c-12.67,3.8-23.35,12.5-28.7,23.35-4.1,8.32-5.09,17.56-5.65,26.62-.7,11.5-.58,49.43-.66,60.95\"><\/path><path class=\"cls-1\" d=\"M252.65,620.46c12.36,3.8,22.79,12.5,28,23.35,4,8.32,4.97,17.56,5.51,26.62,.69,11.5,1.07,49.43,1.14,60.95\"><\/path><line class=\"cls-3\" x1=\"193.4\" y1=\"673.96\" x2=\"193.4\" y2=\"731.03\"><\/line><line class=\"cls-3\" x1=\"256.36\" y1=\"672.35\" x2=\"255.99\" y2=\"732.64\"><\/line><\/g><line class=\"cls-1\" x1=\"351.96\" y1=\"572.73\" x2=\"548.17\" y2=\"572.76\"><\/line><line class=\"cls-1\" x1=\"351.96\" y1=\"630.84\" x2=\"450.05\" y2=\"630.85\"><\/line><\/g><\/g><path class=\"cls-4\" d=\"M1116.5,321.6c39.18-4.27,79.91,17.94,97.53,53.19\"><\/path><path class=\"cls-4\" d=\"M142.15,359.33c-15.78-15.55-25.34-37.25-26.15-59.39\"><\/path><\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">As explained in the <a href=\"https:\/\/www.gov.uk\/guidance\/alcohol-licensing\">UK government<\/a> regulations, all hospitality businesses that want to sell or supply alcohol must have a licence. These are usually obtained from a licensing authority, usually a local council. Every venue must have a designated premises supervisor over 18 years of age and holds a personal licence, but you can <a href=\"https:\/\/mapal-os.com\/en\/sop\/comply-alcohol-licence-regulations\">read more on how how to comply with alcohol licensing laws in the UK in this article<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Flow Learning offers a range of <a href=\"https:\/\/www.flowhospitalitytraining.co.uk\/learning-resources\">hospitality\u00a0learning resources<\/a> to ensure your staff are always up to date, and includes our module on alcohol licensing. There are different modules depending on which country your business is based in:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Licensing (England &amp; Wales)<\/li>\n\n<li>Licensing (Scotland)<\/li>\n\n<li>Responsible Service of Alcohol (Republic of Ireland)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This isn\u2019t intended to substitute the licensing authority permission that every business needs to obtain. But the module does offer all the necessary information you and your team need to apply for that licence. The module will ensure your learners will understand licensing law and responsible service practices to work on licensed premises. They will be guided through the essential training they require, including legislation, drug awareness, social responsibility and dealing with conflict.<\/p>\n\n\n\n<h2 id=\"c41350\" class=\"wp-block-heading is-style-heading-4\">Hospitality regulations in the area of health and safety<\/h2>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" viewbox=\"0 0 1490 1000\" class=\"wp-image-3197 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"> <style type=\"text\/css\"> .st0{fill:none;stroke:#43BECC;stroke-width:20;stroke-linecap:round;stroke-linejoin:round;} .st1{fill:#FFFFFF;} .st2{fill:none;stroke:#362056;stroke-width:5;stroke-linecap:round;stroke-linejoin:round;} .st3{fill:#FFFFFF;stroke:#362056;stroke-width:5;stroke-linecap:round;stroke-linejoin:round;} <\/style> <path class=\"st0\" d=\"M144.1,189.8c-12.7,50.5-21.5,104-9.2,154.6s51,96.9,99.8,101.3c44,3.9,85-26.3,112.8-62.9 s46.2-80.3,71.9-118.6c25.8-38.3,62.3-72.7,106.4-76.7c19.6-1.8,40.7,3.3,54.8,17.9c13.2,13.8,18.6,33.9,22.8,53.1 c22.9,107.4,21.8,218.9,17.6,329c-1.8,46.5-3.6,95.5,16.2,137c17.2,36.1,49.2,62,83.5,79.4c76.7,38.7,169.9,38,246.1-2 c67.9-35.6,119.4-98.4,165.4-162.5c28-39.1,55.7-80.2,94.5-106.8s92.6-35.2,130.2-6.7\"><\/path> <g> <path class=\"st1\" d=\"M616,240.3c-0.2-26.7,8.9-53.4,25.5-74.3s40.5-35.9,66.6-41.8c12.9-2.9,26.2-3.6,39.5-3.9 c10.2-0.2,20.5-0.2,30.4,2.2c9.2,2.2,17.8,6.5,25.9,11.5c22.8,14,42.1,33.7,55.7,56.7c9.4,16,16.2,34.4,14.2,52.8 c-0.3,2.4-0.8,4.9-2.6,6.5c-1.3,1.1-3.1,1.5-4.8,1.8c-4.4,0.8-8.9,1.5-13.4,2.1c-1.7,0.2-3.4,0.4-5-0.1 c-5.1-1.6-12.3-5.1-12.8-10.5c-1.2-14.1-2.3-30.1-11-41.2c-16.4-20.8-37.9-39.6-64-43.9c-10-1.7-20.2-1.2-30.3-0.7 c-7.3,0.4-14.7,0.8-21.6,3.3c-8,2.9-14.7,8.5-20.9,14.4c-17.8,16.6-33.6,37-37.8,61c-1.2,6.6-1.5,13.4-3.8,19.7 s-7.5,12.1-14.2,12.8c-8.3,0.9-15.6-6.8-17.4-15C612.5,245.3,614.9,236.8,616,240.3L616,240.3z\"><\/path> <circle class=\"st2\" cx=\"743.4\" cy=\"247.1\" r=\"130.1\"><\/circle> <ellipse class=\"st2\" cx=\"743.4\" cy=\"247.1\" rx=\"92.3\" ry=\"91.6\"><\/ellipse> <path class=\"st3\" d=\"M412.3,247.1h662.3c19.5,0,35.2,15.8,35.2,35.2v455.2c0,19.5-15.8,35.2-35.2,35.2H412.3 c-19.5,0-35.2-15.8-35.2-35.2V282.3C377.1,262.9,392.8,247.1,412.3,247.1z\"><\/path> <circle class=\"st3\" cx=\"743.4\" cy=\"509.9\" r=\"148.7\"><\/circle> <polygon class=\"st3\" points=\"836.3,487.4 766,487.4 766,417 720.9,417 720.9,487.4 650.5,487.4 650.5,532.5 720.9,532.5 720.9,602.8 766,602.8 766,532.5 836.3,532.5 \"><\/polygon> <g> <path class=\"st3\" d=\"M1006.9,492c-5.6,135.2,44,206-9.2,232.9c-70.4,35.6-10-184.3-28-202.5c-3.4-3.4-17.2-6.2-17.2-6.2 s1.5-95,16.5-177.6c1.2-6.5,2.9-13.8,9.3-17.6c6.7,8.2,8.8,18.5,10.5,28.5c3.3,20,5.4,40.2,7.4,60.4 C999.3,441.3,1007.7,472,1006.9,492L1006.9,492z\"><\/path> <path class=\"st3\" d=\"M529.6,461.3c45.9-3.3,52.2-101,37.3-135.9c-16.7-39.4-7.5,93.9-30.4,100.9c-14.1,4.3-9.2-68.2-27.7-101.2 c-4.4-7.9-15.8,105.1-20,105.4c-20.7,1.6-24.5-138.2-38.9-96.3c-5.8,16.9-17.5,118.4,48.6,130.5c2.5,46.2,0.4,101.3-3.6,143 c-8.7,90.3,5.1,133.2,46.1,102c24.6-18.7,7.6-68.5,0.3-98C529.3,562.6,529.2,520.9,529.6,461.3L529.6,461.3z\"><\/path> <\/g> <\/g> <path class=\"st0\" d=\"M712.2,798.8c95.6,54.9,225.5,43.6,309.1-33.8c1.2-1.2,3.8-1.2,5-2.5c20-17.5,37.5-35,54.9-54.9 c31.2-38.7,57.4-76.2,87.4-117.4c12.5-15,23.7-27.5,37.5-41.2c1.2-1.2,3.8-1.2,5-2.5c38.7-37.5,102.4-53.7,146.8-20.5\"><\/path> <path class=\"st0\" d=\"M166.1,541.8c25,17.2,60.4,17.7,85.9,1.1\"><\/path> <path class=\"st0\" d=\"M1075.3,186.1c30.8-5,63.9,8.6,82.3,33.8c6.2,8.5,10.9,18.3,19,25c8.8,7.4,20.6,10.2,32.1,10.2 s22.7-2.8,33.9-5.4\"><\/path> <path class=\"st0\" d=\"M760.7,890.4c16.8,5.2,33.7,10.4,51,13.1c17.4,2.7,35.4,2.9,52.3-1.8\"><\/path> <\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Around 1.7 million people in Great Britain suffer from work-related illnesses. All workplaces are subject to health and safety regulations, but those that involve kitchens and food services present a higher risk. And the risks your employees face depend on their job role: kitchen staff will be subject to different risks than those working the bar or serving food. It\u2019s your responsibility as a business owner\/manager to ensure that they are aware of those risks and how to prevent them, to avoid harming themselves, other team members or your customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <a href=\"https:\/\/www.hse.gov.uk\/catering\/faqs.htm#t2\">HSE (Health and Safety Executive)<\/a> is an invaluable source of information, but we\u2019ll summarise the main areas below:<\/p>\n\n\n\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Slips, trips and falls:<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\"><a href=\"https:\/\/www.shponline.co.uk\/leisure-and-entertainment\/health-safety-in-hospitality-the-most-common-accidents\/\" rel=\"noreferrer\" target=\"_blank\">the single most common cause (29%)<\/a>&nbsp;of major injury in UK workplaces. The most affected employees are usually kitchen assistants, chefs and servers, and the main causes are: Food spillages Water overflow or leaks Floor in poor condition Trip hazards Cleaning and wet floors Carrying hot oil<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Lifting and manual handling:<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Postural risks due to inadequate working conditions or tools Repetitive strain injury Manual handling of excessive loads<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Contact with hot surfaces or harmful substances:<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">risks result from contact with skin or eyes, breathing in or swallowing cleaning or other chemical substances.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Dermatitis or eczema:<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">where the skin\u2019s barrier is damaged either by contact with harmful substances or contaminated surfaces or equipment.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Cuts from knives:<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">usually to the non-knife hand but also to the upper arm and torso.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Fire<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">due to inadequate cleaning and excess of fat or oils, or defective electrical installation.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Heat and noise stress:<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">the working environment can lead to fatigue and lack of concentration.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Psychosocial risks:<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">stress, burnout and violence.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Measures you can take to improve health and safety in the workplace<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><strong>Keep the workplace clean and tidy<\/strong>: you can reduce the number of workplace-related accidents by maintaining a clean and organised workplace. It\u2019s essential to perform daily checks to comply with hospitality regulations but this can be time-consuming if it\u2019s all done manually. Compliance by Mapal enables your team to <a href=\"https:\/\/mapal-os.com\/en\/resources\/success-stories\/espresso-house-gains-equivalent-of-eur875k-in-time-savings-with-compliance-by-mapal\">do this quickly and efficiently with digital checklists<\/a> and upload photos of any deviations. Area managers or head offices can monitor compliance levels at a glance and resolve any issues fast.<\/li>\n\n<li><strong>Ensure equipment and electrical installations are in good working order<\/strong>: keeping on top of equipment maintenance prevents accidents and avoids unnecessary downtime, saving you money when issues arise. An estimated 10% of equipment undergoes maintenance or repair every month, reflecting on your bottom line. Using a <span aria-disabled=\"true\">maintenance management system<\/span> such as Facilities by Mapal will help you keep repairs and maintenance to a minimum, monitor them in real-time and control all SLAs and suppliers in a single app. Suppliers will be automatically notified of scheduled maintenance and when replacement parts are needed.<\/li>\n\n<li><strong>Uniform and adequate clothing<\/strong>: most multi-site restaurant businesses supply a uniform for their team. It\u2019s essential to ensure that each uniform is appropriate for the job role in question to protect them from any possible hazards. It\u2019s critical for your brand image that staff are well-presented, wherever they work.<\/li>\n\n<li><strong>Workplace ergonomics,<\/strong> according to the HSE, ergonomics is the science concerned with the <a href=\"https:\/\/www.hse.gov.uk\/pubns\/indg90.pdf\">\u201cfit\u201d between people and their job roles<\/a>. Having the right tools and equipment for the job goes without saying. Still, there are other factors that employers need to consider for improving <strong>workplace safety and reducing accidents<\/strong>: the job\/task in quesiton; the individual\u2019s physical and psychological characteristics, and the organisation and social environment.<\/li>\n\n<li><strong>Optimal shift planning: <\/strong>Overworked staff or irregular shift patterns can lead to burnout, inability to create a work-life balance and demotivation. It\u2019ll come as no surprise that this will, in turn, leads to lower productivity. Using technology enables managers to create shift plans that suit both the company and the employee, <a href=\"https:\/\/mapal-os.com\/en\/resources\/success-stories\/burger-king-streamlines-team-management-enhances-reporting-and-improves-productivity-with-mapal-workforce\">saving time, reducing costs and improving productivity<\/a>. Mapal Workforce generates perfect schedules in a few clicks with the help of AI, taking labour laws, staff preferences, and business needs into account: a win-win for everyone!<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-4\">Health and safety training in hospitality<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">All employers must comply with the <strong>Control of Substances Hazardous to Health (<\/strong><a href=\"https:\/\/www.hse.gov.uk\/coshh\/\"><strong>COSHH<\/strong><\/a><strong>). <\/strong>This law requires them to control substances that are hazardous to health and prevent or reduce workers\u2019 exposure to them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your teams also need to be fully aware of the risks they are exposed to in their roles. Our\u00a0Flow Learning\u00a0<a href=\"https:\/\/mapal-os.com\/en\/solutions\/flow-learning\">hospitality training software<\/a> provides the following health and safety modules which are accredited by several national UK bodies.<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><strong>The Control of Substances Hazardous to Health (COSHH)<\/strong>: learners will discover how to protect themselves, their colleagues, and their guests. They\u2019ll learn how to reduce the risk of injury and illness by carefully following in-house procedures and manufacturing guidelines. He will practice thoughtful, planned cleaning and food preparation procedures to prevent accidents and keep the workplace safe.<\/li>\n\n<li><strong>Health and Safety Level 1<\/strong>: helps learners identify and practise measures to protect their colleagues and guests from harm. This module helps teams learn how to maintain a safe workplace and is perfect for lower-risk workplaces such as caf\u00e9s.<\/li>\n\n<li><strong>Health and Safety Level 2<\/strong>: This resource details how learners can keep their workplace health and safety compliant, and they will practise managing risks, preventing fires, responding to emergencies, and reporting accidents. Perfect for higher-risk areas such as kitchens.<\/li>\n\n<li><strong>Legionnaire\u2019s disease<\/strong>: This resource will help learners define the severe effects of Legionnaires\u2019 disease in their workplace. It will prepare them to work with their manager and teammates to apply the correct measures for protecting themselves and their guests.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">As an employer, you must also appoint a team member who will be responsible for:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>First Aid Awareness<\/strong>: This resource will emphasise the importance of responding in the first few minutes of an accident or emergency and how learners can best respond. They will understand ways to safeguard the workplace and be guided through the basic emergency first aid response procedures.<\/p>\n\n\n\n<h2 id=\"c41369\" class=\"wp-block-heading is-style-heading-4\">Food safety for restaurants, bars, caf\u00e9s and hotels<\/h2>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" viewbox=\"0 0 1637.2 740.9\" class=\"wp-image-3198 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"> <style type=\"text\/css\"> .st0{fill:#FFFFFF;stroke:#362056;stroke-width:5;stroke-linecap:round;stroke-linejoin:round;} .st1{fill:none;stroke:#43BECC;stroke-width:20;stroke-linecap:round;stroke-linejoin:round;} .st2{fill:#FFFFFF;stroke:#362056;stroke-miterlimit:10;} .st3{fill:#FFFFFF;stroke:#362056;stroke-width:4.9998;stroke-linecap:round;stroke-linejoin:round;stroke-miterlimit:3.9999;} 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c0.9-1.5,2.1-2.5,3.5-3.4c2.2-1.6,4.8-2.8,7.6-2.9c0.3,0,0.8,0,1,0.2c0.4,0.3,0.6,1,0.7,1.7c0.2,2.1,0.7,4.4,1.2,6.5 c0.7,2.4,1.7,4.7,3.5,6.4c2,1.9,4.8,2.7,7.5,3.4\"><\/path> <path class=\"st0\" d=\"M532,381.4c3.7,2,8.7,1.8,12.1-0.7c2.4-1.7,4.4-4.3,7.3-4.2c1.6,0.1,3.1,1.1,3.9,2.6c0.9,1.3,1.3,3,1.6,4.6 c0.4,2.7,0.6,5.6-0.6,8.1c-0.2,0.3-0.3,0.7-0.7,0.9c-0.6,0.3-1.2,0.1-1.8-0.1c-2-0.8-4.3-1.3-6.5-1.6c-2.5-0.3-4.9-0.4-7.2,0.4 c-2.6,1-4.5,3.3-6.2,5.4\"><\/path> <path class=\"st0\" d=\"M490.5,453.3c-3,3-4.3,7.8-2.9,11.7c0.9,2.7,2.8,5.5,1.8,8.2c-0.6,1.5-2,2.6-3.6,3c-1.6,0.3-3.1,0.3-4.8,0.2 c-2.7-0.3-5.5-1.1-7.6-3c-0.3-0.3-0.6-0.4-0.7-0.9c-0.2-0.6,0.3-1.1,0.7-1.7c1.3-1.8,2.5-3.7,3.5-5.6c1-2.2,1.9-4.6,1.7-7.2 c-0.2-2.8-1.8-5.3-3.4-7.6\"><\/path> <line class=\"st5\" x1=\"998.2\" y1=\"233.1\" x2=\"998.2\" y2=\"300.7\"><\/line> <line class=\"st5\" x1=\"961.1\" y1=\"268.4\" x2=\"1035.5\" y2=\"268.4\"><\/line> <g> <line class=\"st5\" x1=\"1029.5\" y1=\"276.7\" x2=\"1024.6\" y2=\"268.8\"><\/line> <line 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y2=\"257\"><\/line> <\/g> <g> <line class=\"st5\" x1=\"1015.8\" y1=\"252.6\" x2=\"979.6\" y2=\"285.9\"><\/line> <g> <line class=\"st5\" x1=\"987.4\" y1=\"286.1\" x2=\"986.3\" y2=\"279.8\"><\/line> <line class=\"st5\" x1=\"980.2\" y1=\"278.1\" x2=\"986.3\" y2=\"279.8\"><\/line> <\/g> <g> <line class=\"st5\" x1=\"1009.4\" y1=\"251.6\" x2=\"1009.8\" y2=\"257.9\"><\/line> <line class=\"st5\" x1=\"1015.7\" y1=\"260.3\" x2=\"1009.8\" y2=\"257.9\"><\/line> <\/g> <\/g> <g> <path class=\"st0\" d=\"M1086.8,605.7l-26.1,53.7c-1.7,3.5,0.9,7.4,4.7,7.3l51.6-0.9c3.7-0.1,6.1-3.9,4.5-7.3l-25.5-52.8 C1094.2,601.7,1088.7,601.7,1086.8,605.7L1086.8,605.7z\"><\/path> <line class=\"st5\" x1=\"1091.3\" y1=\"622.1\" x2=\"1091\" y2=\"645.8\"><\/line> <ellipse class=\"st6\" cx=\"1091\" cy=\"654.1\" rx=\"2.2\" ry=\"2.2\"><\/ellipse> <\/g> <ellipse class=\"st7\" cx=\"465\" cy=\"416.7\" rx=\"12.3\" ry=\"12.3\"><\/ellipse> <ellipse class=\"st0\" cx=\"497.8\" cy=\"372.7\" rx=\"11.7\" ry=\"9.3\"><\/ellipse> <ellipse class=\"st0\" cx=\"514\" cy=\"419.3\" rx=\"10.2\" ry=\"13.7\"><\/ellipse> <\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re seeing an increasing rise in the <a href=\"https:\/\/mapal-os.com\/en\/sop\/food-safety-hospitality-businesses\">importance of food safety in hospitality businesses<\/a>.\u00a0This means it\u2019s vital to ensure your team continues to <strong>meet the hygiene \u00a0standards required by legislation in the hospitality industry<\/strong>. This applies to kitchen staff, and all those in contact with the food and drinks served to your customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Food can become contaminated in many ways, and could lead to food poisoning or worse, a customer\u2019s death. This kind of incident can lead to penalties, closure or damage to your reputation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The three main types of hazards are:<\/p>\n\n\n<figure class=\"wp-block-image size-full is-resized texticon-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"500\" height=\"500\" viewbox=\"0 0 500 500\" fill=\"none\" class=\"wp-image-3199 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><g clip-path=\"url(#clip0_1765_548)\"><g clip-path=\"url(#clip1_1765_548)\"><path d=\"M445.777 387.088C438.308 397.384 428.663 406.262 416.749 410.796C414.953 411.457 412.684 412.024 411.171 410.702C409.28 409.191 409.658 406.263 409.942 403.807C411.265 393.889 407.483 383.31 400.864 375.282C399.068 373.109 396.704 371.031 393.868 369.048C386.303 363.664 375.997 359.224 369 356.485L395.286 331.266L399.824 326.921C400.392 328.716 400.959 330.51 401.621 332.305C403.512 337.689 405.687 343.073 408.523 348.079C409.658 350.251 410.982 352.329 412.4 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stroke-linejoin=\"round\"><\/path><path d=\"M112.102 373.77C117.68 369.614 125.15 368.008 132.431 369.992C144.817 373.487 152.098 386.427 148.599 398.801C148.032 400.879 147.181 402.673 146.141 404.468C133.376 395.589 122.03 385.294 112.102 373.77V373.77Z\" fill=\"white\" stroke=\"#362056\" stroke-width=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M336.19 114.115C337.987 107.692 349.522 105.237 362.003 108.731C362.571 108.92 363.138 109.109 363.705 109.298C363.957 109.361 363.957 109.361 363.705 109.298C369.946 114.21 375.903 119.405 381.387 124.978C381.387 125.544 381.292 126.111 381.198 126.678C379.401 133.101 367.866 135.556 355.385 132.062C342.998 128.567 334.394 120.538 336.19 114.115V114.115Z\" fill=\"white\" stroke=\"#362056\" stroke-width=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M165.523 91.8238C172.993 87.8568 180.747 84.4564 188.784 81.5283C188.594 83.5119 188.216 85.5899 187.649 87.7623C184.718 98.2467 177.626 105.52 171.859 103.914C167.982 102.781 165.713 97.9634 165.523 91.8238V91.8238Z\" fill=\"white\" stroke=\"#362056\" stroke-width=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M327.302 414.48C329.855 405.412 338.554 399.934 346.685 402.201C349.238 402.957 351.507 404.373 353.209 406.262C344.794 411.93 335.906 416.841 326.64 420.997C326.451 418.919 326.64 416.652 327.302 414.48V414.48Z\" fill=\"white\" stroke=\"#362056\" stroke-width=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M256.769 232.656C269.667 232.656 280.123 223.606 280.123 212.443C280.123 201.279 269.667 192.229 256.769 192.229C243.87 192.229 233.414 201.279 233.414 212.443C233.414 223.606 243.87 232.656 256.769 232.656Z\" fill=\"white\" stroke=\"#362056\" stroke-width=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M169.902 285.355C176.408 266.242 167.454 245.914 149.902 239.952C132.351 233.991 112.849 244.652 106.343 263.765C99.8367 282.879 108.791 303.206 126.342 309.168C143.893 315.13 163.395 304.468 169.902 285.355Z\" fill=\"white\" stroke=\"#362056\" stroke-width=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/g><\/g><defs><rect width=\"500\" height=\"500\" fill=\"white\"><\/rect><rect width=\"451\" height=\"474\" fill=\"white\"><\/rect><\/defs><\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Microbiological: harmful bacteria<\/p>\n\n\n<figure class=\"wp-block-image size-full is-resized texticon-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"500\" height=\"500\" viewbox=\"0 0 500 500\" fill=\"none\" class=\"wp-image-3200 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><g clip-path=\"url(#clip0_1768_480)\"><g clip-path=\"url(#clip1_1768_480)\"><path d=\"M208.169 83.8622C224.184 83.8622 237.166 70.8687 237.166 54.8403C237.166 38.8119 224.184 25.8184 208.169 25.8184C192.154 25.8184 179.172 38.8119 179.172 54.8403C179.172 70.8687 192.154 83.8622 208.169 83.8622Z\" fill=\"white\" stroke=\"#362056\" stroke-width=\"10\" stroke-miterlimit=\"10\"><\/path><path d=\"M300.885 166.957C322.21 166.957 339.497 149.655 339.497 128.312C339.497 106.969 322.21 89.667 300.885 89.667C279.561 89.667 262.273 106.969 262.273 128.312C262.273 149.655 279.561 166.957 300.885 166.957Z\" fill=\"white\" stroke=\"#362056\" stroke-width=\"10\" stroke-miterlimit=\"10\"><\/path><path d=\"M353.536 467.181H131.403C122.475 467.181 116.904 457.481 121.407 449.767L176.959 353.537L198.096 316.878V157.257H286.614V316.343L308.133 353.613L363.685 449.844C368.035 457.481 362.388 467.181 353.536 467.181V467.181Z\" fill=\"white\" stroke=\"#362056\" stroke-width=\"10\" stroke-miterlimit=\"10\"><\/path><path d=\"M189.17 153.515H295.391C298.52 153.515 301.038 156.035 301.038 159.166V175.51C301.038 178.642 298.52 181.162 295.391 181.162H189.17C186.042 181.162 183.523 178.642 183.523 175.51V159.166C183.523 156.035 186.042 153.515 189.17 153.515Z\" fill=\"white\" stroke=\"#362056\" stroke-width=\"10\" stroke-miterlimit=\"10\"><\/path><path d=\"M198.094 277.927C203.512 276.628 209.311 277.392 214.271 279.912C218.544 282.127 222.055 285.488 226.023 288.237C234.951 294.5 247.007 297.173 257.08 292.972C262.04 290.91 266.161 287.473 270.587 284.495C275.012 281.516 280.049 278.92 285.39 279.149\" stroke=\"#362056\" stroke-width=\"10\" stroke-miterlimit=\"10\"><\/path><path d=\"M198.172 222.328C207.787 222.251 217.325 217.287 222.896 209.42C228.466 201.554 230.069 190.938 226.94 181.85\" stroke=\"#362056\" stroke-width=\"10\" stroke-miterlimit=\"10\"><\/path><path d=\"M181.687 437.396C187.503 437.396 192.217 432.677 192.217 426.856C192.217 421.035 187.503 416.316 181.687 416.316C175.871 416.316 171.156 421.035 171.156 426.856C171.156 432.677 175.871 437.396 181.687 437.396Z\" fill=\"white\" stroke=\"#362056\" stroke-width=\"10\" stroke-miterlimit=\"10\"><\/path><path d=\"M273.108 374.235C282.927 374.235 290.888 366.267 290.888 356.44C290.888 346.612 282.927 338.645 273.108 338.645C263.288 338.645 255.328 346.612 255.328 356.44C255.328 366.267 263.288 374.235 273.108 374.235Z\" fill=\"white\" stroke=\"#362056\" stroke-width=\"10\" stroke-miterlimit=\"10\"><\/path><path d=\"M258.914 465.883C260.669 458.093 266.926 452.518 273.413 449.921C280.128 447.248 287.682 447.095 294.321 450.074C300.96 453.052 306.607 459.162 309.201 466.876\" stroke=\"#362056\" stroke-width=\"10\" stroke-miterlimit=\"10\"><\/path><\/g><\/g><defs><rect width=\"500\" height=\"500\" fill=\"white\"><\/rect><rect width=\"253\" height=\"449\" fill=\"white\"><\/rect><\/defs><\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Chemical contamination<\/p>\n\n\n<figure class=\"wp-block-image size-full is-resized texticon-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"500\" height=\"500\" viewbox=\"0 0 500 500\" fill=\"none\" class=\"wp-image-3201 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><g clip-path=\"url(#clip0_1768_482)\"><g clip-path=\"url(#clip1_1768_482)\"><path d=\"M227.062 405.562C273.76 405.562 311.616 390.408 311.616 371.714C311.616 353.02 273.76 337.865 227.062 337.865C180.364 337.865 142.508 353.02 142.508 371.714C142.508 390.408 180.364 405.562 227.062 405.562Z\" fill=\"white\" stroke=\"#362056\" stroke-width=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M207.509 350.335C208.101 314.027 212.503 296.042 208.101 259.479C206.324 244.972 204.293 210.106 192.951 199.671C182.794 190.34 167.983 186.861 155.541 180.244C137.005 170.319 124.14 153.183 117.199 134.689C110.259 116.195 108.905 96.429 109.328 76.9173C109.413 73.4392 109.582 69.7913 111.19 66.6525C112.798 63.5137 107.212 52.9095 111.105 53.0792C114.406 53.2488 126.171 63.1743 128.88 64.871C141.745 73.0998 157.911 75.56 173.4 77.087C211.741 80.9045 250.59 80.8197 288.847 76.8325C302.22 75.4752 315.931 73.4392 327.442 67.1615C332.521 64.362 339.546 53.9275 342.931 58.3388C344.031 59.6962 344.624 68.6885 344.793 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stroke-linejoin=\"round\"><\/path><path d=\"M325.326 120.607L322.109 107.458\" stroke=\"#362056\" stroke-width=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M261.172 387.323C276.915 385.117 293.419 389.274 306.284 398.69C295.705 415.233 288.256 433.811 284.363 453.069C303.068 449.081 323.297 453.069 339.04 463.758C348.265 453.747 358.845 444.925 370.356 437.629C361.977 432.878 353.597 428.043 345.218 423.292C343.018 422.02 340.563 420.238 340.902 417.778C341.071 416.336 342.171 415.233 343.187 414.3C354.021 403.95 364.854 393.685 375.773 383.335C375.773 381.808 317.711 373.155 312.294 372.307C294.943 369.677 276.492 379.772 261.172 387.323V387.323Z\" fill=\"white\" stroke=\"#362056\" stroke-width=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/g><\/g><defs><rect width=\"500\" height=\"500\" fill=\"white\"><\/rect><rect width=\"275\" height=\"443\" fill=\"white\"><\/rect><\/defs><\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Physical: objects getting into food<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To safeguard your business you must develop your own procedures based on <a href=\"https:\/\/www.food.gov.uk\/business-guidance\/hazard-analysis-and-critical-control-point-haccp\"><strong>Hazard Analysis and Critical Control Point (HACCP<\/strong><\/a><strong><a href=\"https:\/\/www.food.gov.uk\/business-guidance\/hazard-analysis-and-critical-control-point-haccp\">)<\/a><\/strong> principles<strong>,<\/strong> a UK law implemented as a result of the EU regulation (EC) 854\/2004.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But when you have an entire chain of restaurants, hotels, caf\u00e9s or bars, putting this plan into practice can be time-consuming and complicated. What\u2019s more, if you\u2019re doing all that on paper, this risk of non-compliance and error is even higher.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With <strong><a href=\"https:\/\/mapal-os.com\/en\/solutions\/compliance\">Compliance by Mapal<\/a><\/strong><strong>, you can easily<\/strong>\u00a0<strong>digitise your entire HACCP plan into one simple app<\/strong>. Teams can perform daily checks quickly via mobile. Your operations departments can monitor completion rates in real-time and get the reports they need. Spot issues and act swiftly, and in the event of an incident, your team can quickly consult the app to discover what to do next.<\/p>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-4\">Everything your team needs on mobile<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Digital checklists with Compliance mean that your team sees what they need to do, when they need to do it. You can also include documents explaining the reasons behind these tasks, in case they\u2019re asked during an inspection. Compliance gives you the option to include this through a clickable link alongside each checkbox.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You might even want to guarantee your team is fully aware of the reasons behind any of the checklists they complete. For that, you can also author your own learning modules on our Flow Learning platform and make them compulsory.<\/p>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-4\">Food intolerances and labelling<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ensuring that the food you serve is safe for your customers\u2019 consumption to a certain extent also depends on your supply chain. Nowadays, many people suffer from food intolerances such as gluten, nuts, dairy and a whole host of other ingredients.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The recent introduction of <a href=\"https:\/\/mapal-os.com\/en\/blog\/new-food-allergens-regulations-protect-your-business\">Natasha\u2019s Law<\/a> (The Food Information (Amendment) England Regulations 2019), following the tragic death of Natasha Ednan-Laperouse, brought home the <strong>sometimes severe consequences of inadequate food safety procedures <\/strong>in hospitality businesses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Controlling every ingredient and tracing them through your supply chain can seem like a huge task. But with the aid of a specialist yet simple app like <span aria-disabled=\"true\">Easilys f&amp;b<\/span>, this becomes automatic and <strong>ensures your food labelling is always impeccable<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And it doesn\u2019t stop there: the software also helps you <strong>control food costs, automate menu engineering, effortlessly control stock and measure and reduce waste<\/strong>. Your team can access our user-friendly mobile app wherever they are, and even your chefs will love it!<\/p>\n\n\n<figure class=\"wp-block-image size-full is-resized texticon-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"500\" height=\"500\" viewbox=\"0 0 500 500\" fill=\"none\" class=\"wp-image-3202 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><g clip-path=\"url(#clip0_1765_548)\"><path d=\"M251.716 441.258C362.612 441.258 452.51 351.36 452.51 240.464C452.51 129.569 362.612 39.6699 251.716 39.6699C140.82 39.6699 50.9219 129.569 50.9219 240.464C50.9219 351.36 140.82 441.258 251.716 441.258Z\" fill=\"#16B5C2\"><\/path><path d=\"M90.9249 106.21L404.162 89.853C406.888 89.6861 409.225 91.8003 409.391 94.5265L420.575 308.785C420.741 311.511 418.627 313.848 415.901 314.015L102.664 330.372C99.9381 330.539 97.6014 328.425 97.4345 325.699L86.2514 111.44C86.0845 108.714 88.1987 106.377 90.9249 106.21Z\" fill=\"white\" stroke=\"#1D1D1B\" stroke-width=\"4.45096\" 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145.714\" stroke=\"#301E4A\" stroke-width=\"4.45096\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M183.664 162.571C185.89 160.902 188.838 160.29 191.731 161.069C196.683 162.46 199.576 167.634 198.185 172.53C197.963 173.365 197.629 174.088 197.184 174.812C192.121 171.306 187.614 167.189 183.664 162.571Z\" fill=\"white\" stroke=\"#301E4A\" stroke-width=\"4.45096\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M272.855 59.1426C273.578 56.5833 278.14 55.5819 283.148 57.0284C283.37 57.0841 283.593 57.1953 283.815 57.251C283.927 57.251 283.927 57.251 283.815 57.251C286.319 59.1983 288.656 61.2568 290.826 63.4823C290.826 63.7049 290.77 63.9274 290.77 64.15C290.047 66.7093 285.485 67.7107 280.477 66.2642C275.525 64.9289 272.132 61.7019 272.855 59.1426Z\" fill=\"white\" stroke=\"#301E4A\" stroke-width=\"4.45096\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M204.922 50.2968C207.871 48.739 210.986 47.3481 214.158 46.1797C214.102 46.9586 213.935 47.7932 213.713 48.6834C212.544 52.8561 209.707 55.7493 207.426 55.1373C205.923 54.6365 204.978 52.7449 204.922 50.2968Z\" fill=\"white\" stroke=\"#301E4A\" stroke-width=\"4.45096\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M269.292 178.819C270.293 175.203 273.743 173.033 277.025 173.923C278.027 174.201 278.973 174.813 279.64 175.537C276.302 177.818 272.741 179.765 269.069 181.378C268.958 180.6 269.014 179.709 269.292 178.819Z\" fill=\"white\" stroke=\"#301E4A\" stroke-width=\"4.45096\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M241.19 106.379C246.321 106.379 250.481 102.767 250.481 98.3115C250.481 93.856 246.321 90.2441 241.19 90.2441C236.058 90.2441 231.898 93.856 231.898 98.3115C231.898 102.767 236.058 106.379 241.19 106.379Z\" fill=\"white\" stroke=\"#301E4A\" stroke-width=\"4.45096\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M206.649 127.352C209.241 119.729 205.681 111.626 198.699 109.252C191.717 106.878 183.956 111.133 181.364 118.755C178.773 126.378 182.332 134.481 189.314 136.855C196.297 139.229 204.058 134.974 206.649 127.352Z\" fill=\"white\" stroke=\"#301E4A\" stroke-width=\"4.45096\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/g><defs><rect width=\"500\" height=\"500\" fill=\"white\"><\/rect><\/defs><\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Remember:<\/strong>\u00a0smartphones, tablets, touchscreens and other mobile devices can also carry bacteria and viruses and pose a risk for cross-contamination. They should be constantly cleaned and disinfected to reduce this risk. This should be included and documented in your HACCP procedures.<\/p>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-4\">Food safety training for your team<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Having these procedures in place is the first step, but you also have to ensure your team is fully aware of the risks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Offering this training through a consistent learning programme available to all via a simple and engaging mobile app will ensure your team (and even new hires) are up to date. Flow Learning offers the following accredited learning modules delivered in a compact and engaging format your team can complete at their own pace and from wherever they are:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><strong>Food Safety Level 1<\/strong>: Exploring the most effective methods for controlling and preventing food contamination and food poisoning, learners will discover their role in ensuring food safety and will practise implementing these key actions. Perfect for front-of-house or occasional food handlers.<\/li>\n\n<li><strong>Food Safety Level 2<\/strong>: This resource will enable learners to follow the food journey. They will learn how to spot the safety risks and the causes of food contamination and food poisoning while also practising what they can do to control it. Additionally, they will brush up on prevention and cleaning techniques to help keep their kitchens clean and safe. Perfect for anyone involved in preparing, cooking and storing food.<strong> <\/strong><\/li>\n\n<li><strong>Food Allergens<\/strong>: This resource will enable learners to follow the food journey. They will learn how to spot the safety risks and the causes of food contamination and food poisoning while also practising what they can do to control it. Additionally, they will brush up on prevention and cleaning techniques to help keep their kitchens clean and safe. Perfect for anyone involved in preparing, cooking and storing food.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">Food waste in the hospitality industry<\/h2>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewbox=\"0 0 1846 1000\" class=\"wp-image-3203 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><defs><style>.cls-1{stroke:#301e4a;}.cls-1,.cls-2{fill:#fff;}.cls-1,.cls-2,.cls-3{stroke-width:5px;}.cls-1,.cls-2,.cls-3,.cls-4{stroke-linecap:round;stroke-linejoin:round;}.cls-2,.cls-3{stroke:#362056;}.cls-3,.cls-4{fill:none;}.cls-4{stroke:#1cb6c4;stroke-width:20px;}<\/style><\/defs><g><path class=\"cls-2\" 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d=\"M1239.5,192.7c1.6,5.9,2.7,11.9,3.1,18,3.5,1.2,7.3,1.5,11,.9-2.1,10.3-3.7,20.8-4.6,31.3,8.6-5.1,16.5-11.6,25.6-15.9,1.7-.8,3.1-2.5,4.6-2.7-.5,7.8-2,14.6-2.5,22.4,5-.1,10-.5,14.9-1.4,1.2-.2,2.6-.3,4.2-.4,1.9,7.1,2.1,13.1,2.8,20.3,3.9-.2,7.9-.5,11.8-.9,25.2-32.8,28.6-72.6,7.2-89.8-19.1-15.5-52.2-7.1-78.1,18.2Z\"><\/path><path class=\"cls-2\" d=\"M1197.3,273.8c-13.5,34.5-6,69.6,16.7,78.5,22.7,8.8,51.9-12,65.4-46.5,.3-.7,.5-1.3,.8-2-3.1,1.4-6.4,2.7-9.6,3.9-2.5-5.9-4.3-10.8-7.7-16.2-1.3,.6-2.4,1-3.4,1.5-3.9,2-7.9,3.7-12,5-1.6-6.6-2.2-12.6-3.8-19.3-1.3,.6-2,2.4-3.2,3.4-6.5,5.9-11.3,13.4-17.1,19.9-2-9-3.5-18.1-4.4-27.2-2.9,1.4-6.1,2.2-9.4,2.1-1.9-5-4.4-9.7-7.3-14.1-1.9,3.5-3.5,7.2-5,11Z\"><\/path><path class=\"cls-4\" d=\"M95.9,430c31.1,41.9,86,62.8,138,58.1s100.1-33.1,134.3-72.5c38.4-44.2,67-106.3,124.3-118.6,50.8-10.9,101.8,26,125.5,72.2s26.8,99.8,31.6,151.5,12.7,105.8,43.8,147.4c55.7,74.7,167.9,83.3,255.5,51.7s160.1-93.9,239.8-142.2c70.7-42.8,157.6-75.2,235-46.1,50.3,18.9,88.9,62,111.8,110.7,17.8,37.9,27.6,80.4,54.7,112.3,37.9,44.7,108.3,58,159.9,30.1\"><\/path><g><path class=\"cls-2\" d=\"M1422.18,630.19c-2.43,71.75-11.83,143.58-27.94,214.3-2.27,10.02-4.7,20.04-5.12,30.14,5.87-1.1,10.83-.93,13.68-5.86,2.85-4.84,3.19-10.02,7.38-14.26,4.62-4.75,12.92-6.45,17.79-1.95,2.27-4.42,4.78-8.66,7.64-12.74,2.94-4.16,6.38-8.24,10.91-10.53s10.41-2.46,14.43,.68c3.19-14.86,11.83-28.44,23.83-37.61,6.71-5.09,14.69-8.92,22.99-8.83s17.03,4.58,20.22,12.4c27.78-25.9,54.8-52.64,79.89-81.26,1.76-2.04,3.52-3.99,4.87-6.28,.42-.76,.84-1.61,.59-2.46-.25-1.02-1.26-1.53-2.18-1.95-15.52-6.96-31.13-14.01-46.66-20.97-13.76-6.2-27.44-12.31-41.2-18.51-10.74-4.84-21.48-9.68-32.22-14.43-13.09-5.86-26.18-11.72-39.44-17.15-9.4-3.91-19.89-6.45-29.45-2.72Z\"><\/path><path class=\"cls-3\" d=\"M1417.14,721.89c10.74,.93,22.24-3.14,29.2-10.78s8.73-18.59,3.94-27c-3.44-6.03-9.82-10.36-16.7-13.33-3.27-1.44-6.96-2.63-10.74-2.04\"><\/path><path class=\"cls-3\" d=\"M1407.41,781.58c3.86-2.04,7.97-3.82,12.5-4.5,4.53-.59,9.4-.08,13.34,2.21,5.87,3.31,8.73,10.02,7.55,15.96-1.09,5.86-5.71,10.78-11.5,13.84-4.95,2.55-11.24,3.82-16.78,1.7-4.53-1.78-7.72-5.6-9.65-9.59\"><\/path><path class=\"cls-2\" d=\"M1590.59,731.83c-7.64-3.74-12.92-10.7-14.52-18.34-1.51-7.64,.5-15.71,5.12-22.42\"><\/path><path class=\"cls-2\" d=\"M1526.31,738.36c-2.35,6.28-9.9,10.1-17.29,11.38-6.63,1.1-14.18,.34-18.46-4.08-3.69-3.91-3.86-9.59-2.77-14.69,.59-2.97,1.51-5.94,3.36-8.49,3.61-5.09,10.74-8.07,17.54-7.73s13.01,3.91,16.53,8.92c2.6,3.82,3.36,8.75,1.09,14.69Z\"><\/path><path class=\"cls-2\" d=\"M1602.43,698.97l-161.7-63.76c-4.7-1.87-10.07-1.7-14.6,.42-.08,.08-.17,.08-.34,.17-4.45,2.12-9.23-2.29-7.47-6.96l7.13-19.19c.59-1.61,4.62-3.14,9.73-4.25,5.71-1.19,11.66-.76,17.2,1.19l159.27,56.8c7.47,2.63,13.51,8.41,16.28,15.88,1.26,3.4,1.51,6.2,1.09,7.3l-7.64,20.63c-1.85,5.09-8.73,5.77-11.58,1.1-2.18-3.65-4.03-7.9-7.38-9.34Z\"><\/path><\/g><path class=\"cls-4\" d=\"M235.4,272.2c-.2-17.4,9.4-33.8,22.6-45.1s29.7-18,46.4-22.9\"><\/path><path class=\"cls-4\" d=\"M1287.1,735.2c18.7-6.6,38.3-10.3,58.1-11.1,13.4-.5,27.2,.4,39.7,5.3,14,5.6,25.6,15.9,36.8,26\"><\/path><g><path class=\"cls-2\" d=\"M893.07,199.7c2.89-6.17,.48-13.37-1.85-19.68-1.34-3.66-2.72-7.22-4.07-10.87,5.57-.47,11.07-1.3,16.58-2.44-2,1.79-2.89,4.55-3.07,7.17s.36,5.31,.94,7.91c1.12,5.29,2.4,10.75,5.6,15.14\"><\/path><path class=\"cls-2\" d=\"M979.52,345.25c-1.65-8.84,38.49-104.86,1.16-145.02-23-18.2-58.34-18.91-82.01-1.64-21.15-12.29-50.41-8.01-67.11,9.88-23.55,29.51-6.9,97.21-3.05,111.87,9.31,36.1,63.87,24.69,28.01,34.74,20.28,2.58-13.65-6.82,6.17-1.73,31.03,8.04,61.7-14.41,93.65-16.54,7.85-.53,15.95,.21,23.47-2.18s-12.75,42.55-13.5,34.72c-13.68,3.27,5.28,2.01,0-10.96-11.38-27.67-14.63-2.7,13.21-13.15Z\"><\/path><path class=\"cls-3\" d=\"M892.62,373.42c10.36-.07-30.92,14.48-23.21,7.54,5.16,8.94-7.06-49.48,3.27-49.46,10.32,.02,19.32,71.84,24.49,62.92,5.71,7.55,16.38-53.85,25.83-54.07,9.54-.18,11.29,40.93,16.68,33.07,5.3,3.72,19.33-24.84,25.64-23.4,6.32,1.44-19.73,28.79-15.97,23.4\"><\/path><\/g><g><rect class=\"cls-1\" x=\"810.72\" y=\"394.42\" width=\"41\" height=\"59.5\" rx=\"7.36\" ry=\"7.36\"><\/rect><rect class=\"cls-1\" x=\"968.72\" y=\"394.42\" width=\"41\" height=\"59.5\" rx=\"7.36\" ry=\"7.36\"><\/rect><rect class=\"cls-1\" x=\"733.72\" y=\"782.92\" width=\"41\" height=\"41\" rx=\"7.36\" ry=\"7.36\"><\/rect><rect class=\"cls-1\" x=\"1046.72\" y=\"782.92\" width=\"41\" height=\"41\" rx=\"7.36\" ry=\"7.36\"><\/rect><path class=\"cls-1\" d=\"M1122.72,793.42h-420l55.89-297.94c5.28-28.16,29.87-48.56,58.52-48.56h191.18c28.65,0,53.24,20.4,58.52,48.56l55.89,297.94Z\"><\/path><ellipse class=\"cls-1\" cx=\"912.72\" cy=\"632.42\" rx=\"108\" ry=\"104.5\"><\/ellipse><path class=\"cls-1\" d=\"M1127.43,330.92c-6.26,47.37-101.29,85-217.6,85s-211.35-37.63-217.6-85h435.21Z\"><\/path><polygon class=\"cls-1\" points=\"908.72 641.92 908.72 622.92 824.13 622.92 806.22 632.92 824.13 641.92 908.72 641.92\"><\/polygon><circle class=\"cls-1\" cx=\"912.22\" cy=\"632.42\" r=\"15.5\"><\/circle><\/g><path class=\"cls-3\" d=\"M954.34,220.41c-.22,1.01,.13,2.05,.48,3.03,2.77,7.77,5.88,15.71,5.52,23.95-.32,7.27-3.34,14.36-2.6,21.59,5.52-2.86,9.02-8.5,11.65-14.14,2.95-6.34,5.18-13.25,4.64-20.22-.42-5.42-2.92-11.91-7.62-15.06-2.73-1.83-10.96-4.31-12.06,.86Z\"><\/path><\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"c51379\">Sustainability is becoming an increasingly pressing issue. One third of the world\u2019s food is wasted and it is estimated that <a href=\"https:\/\/www.unep.org\/resources\/report\/unep-food-waste-index-report-2021\">8-10% of global greenhouse gas emissions are associated with food that is not consumed<\/a>. <strong>Most European countries now have food waste reduction targets<\/strong> and<a href=\"https:\/\/www.openaccessgovernment.org\/uk-government-legislation-food-waste\/83964\/\">in 2023, legally binding targets will come into force both in Europe and in the UK<\/a>. \u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Organisations like the <a href=\"https:\/\/thesra.org\/\" rel=\"noreferrer noopener\" target=\"_blank\">Sustainable Restaurant Association<\/a> offer full support to businesses who want to reduce food waste and become more sustainable.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can find more detailed information on<a href=\"https:\/\/mapal-os.com\/en\/sop\/sustainability-reducing-food-waste-hotels-restaurants\">how to prepare for regulations on food waste in the hospitality industry<\/a>in our recent blog. The first stage in reducing food waste, however, is to<strong> diagnose your current situation to identify the causes and quantities of waste your business produces<\/strong>:\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This involves a <strong>weighing process<\/strong> which has three steps:\u00a0<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li> \t<p>Measure quantities before serving to customers\u00a0<\/p> \t<\/li>\n\n<li> \t<p>Weigh the returned plates\u00a0<\/p> \t<\/li>\n\n<li> \t<p>Create an appropriate action plan\u00a0<\/p> \t<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Controlling purchases and stocks<\/strong> is another critical area in minimising waste. <strong>Streamlining orders, avoid serving excessive portions, advanced menu planning and using seasonal ingredients <\/strong>all help to ensure you waste as little as possible. The best way to do this is through <a href=\"https:\/\/mapal-os.com\/en\/sop\/sustainability-reducing-food-waste-hotels-restaurants\">restaurant inventory management software<\/a> that gathers supplier information, prices and menu cards all in one place and also come with weighing features to help you deal with waste.\u00a0<\/p>\n\n\n\n<h2 id=\"c41398\" class=\"wp-block-heading is-style-heading-4\">Fire safety in hotels, restaurants, bars and caf\u00e9s<\/h2>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" viewbox=\"0 0 1846 1000\" class=\"wp-image-3204 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"> <style type=\"text\/css\"> .st0{fill:#FFFFFF;stroke:#362056;stroke-width:5;stroke-linecap:round;stroke-linejoin:round;} .st1{fill:none;stroke:#43BECC;stroke-width:20;stroke-linecap:round;stroke-linejoin:round;} .st2{fill:#FFFFFF;} 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d=\"M761.5,467.9v-87c47.8,8.7,107.8,14.4,155.8,0v87C892.8,498.2,789,495.4,761.5,467.9L761.5,467.9z\"><\/path> <path class=\"st0\" d=\"M1038.4,823.4c13.5-10.7,22.3-24.3,29.3-38.1c4.2,2.5,8.9,4.7,13.8,6.4c2.6,0.9,5.2,1.6,7.6,2.8 c0.4,0.2,0.8,0.4,0.9,0.7c0.2,0.4-0.1,0.8-0.3,1.2c-3.8,5.6-7.6,11.2-12.1,16.5c-8.4,9.7-19.2,18.3-31.8,25\"><\/path> <path class=\"st0\" d=\"M936,846.1c-19.7,4.4-49.8,14.1-67.7,4.8c-36.5-19.2-53.5-1.3-25.4,27.5c17.8,18.3,39.5,33.1,63.6,41.3 c24.1,8.2,50.8,9.8,75.3,2.6c13.3-3.9,25.9-10.2,37.1-18.4c10.3-7.5,19.6-16.8,25.4-28.1c5.8-11.4,7.8-25,3.5-37 c-29.6-83.8-125.4,24-139.5,29.5\"><\/path> <path class=\"st0\" d=\"M982.6,817c7.4,7.9,17.6,13.1,28.4,14.5c-7.6,8.4-15.1,17.2-19.4,27.6c7.2,2.3,14.9,3.1,22.5,2.5 c3.1-0.2,6.1-0.7,9.2-0.5c0.3,0,0.6,0.1,0.8,0.3c0.3,0.4,0.1,1-0.1,1.4c-1.6,3.2-3.1,6.5-4.2,9.9c-2.8,8.7-2.8,18.3,0,27.1\"><\/path> <\/g> <path class=\"st1\" d=\"M402.2,489.9c3.1,15.7,16.6,27.2,30.4,35.3c24.1,14.2,53.5,22.3,80.1,13.9\"><\/path> <path class=\"st1\" d=\"M1398.1,536.8c15.8-10,32.3-20.2,52.1-18.9c11,0.7,22.5,5.1,33.6,11\"><\/path> <\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The <a href=\"https:\/\/www.london-fire.gov.uk\/safety\/the-workplace\/takeaways-cafes-and-restaurants\/\">main causes of fire in restaurants and takeaways<\/a> are kitchen appliances (25%) and cookers (23%), followed by electrical distribution problems (17%). Hospitality employers are responsible for fire safety of their workers and <strong>must appoint a \u201cresponsible person\u201d (or fire marshal) <\/strong>in each venue they operate. The employer, together with the person responsible, must:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Do a fire risk assessment and review it regularly<\/li>\n\n<li>Inform staff or representatives of the risks identified<\/li>\n\n<li>Implement and maintain the appropriate safety measures<\/li>\n\n<li>Plan for an emergency<\/li>\n\n<li>Provide staff information, fire safety instruction and training<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Each local fire and rescue authority will visit the premises to check that fire risk assessment and prevention measures are appropriate and help you comply if they are not. <strong>Failure to comply can result in<\/strong> <strong>fines of up to <\/strong><strong>\u00a35,000 or even prison in the case of major incidents<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Flow Learning has the perfect resource<\/strong> for you to ensure that those responsible for this area in each site understand and excel in their role:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The Fire Marshal<\/strong>: Learners will discover how to describe the relevant fire safety legislation in the workplace and their roles and responsibilities. They will also practise preventing and responding to fire instances to ensure the safety of their colleagues and guests<\/p>\n\n\n\n<h2 id=\"c41405\" class=\"wp-block-heading is-style-heading-4\">Equality and diversity in hospitality regulations<\/h2>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" viewbox=\"0 0 1734.7 822.3\" class=\"wp-image-3205 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"> <style type=\"text\/css\"> .st0{fill:none;stroke:#43BECC;stroke-width:20;stroke-linecap:round;stroke-linejoin:round;} .st1{fill:#FFFFFF;stroke:#362056;stroke-width:5;stroke-linecap:round;stroke-linejoin:round;} .st2{fill:none;stroke:#362056;stroke-width:5;stroke-linecap:round;stroke-linejoin:round;} <\/style> <path class=\"st0\" d=\"M424.3,531.2c7.6-23.4,29.6-42.4,55.4-47.7c25.8-5.4,54.5,2.9,72.3,21c31,31.5,26.4,83.7,58.1,114.6 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d=\"M1104.3,239.8c20.2-4.3,42.5,0.4,59,12.4c16.5,12,26.9,31,27.7,50.5\"><\/path> <path class=\"st0\" d=\"M534.7,650c11,23.6,37.1,39.2,63,37.7\"><\/path> <path class=\"st2\" d=\"M837.4,210.9c-0.4-3.5-0.7-7-1.1-10.5c-0.3-3.1-0.6-6.4,0.4-9.4c3.2-8.7,15.8-9.8,20.8-17.6\"><\/path> <path class=\"st2\" d=\"M865.4,160.4c0.5-5.5,1-11,0.2-16.4s-3.1-10.8-7.2-14.4c-8.9-7.6-23.3-4.9-32.3-12.3c-4.1-3.4-6.5-8.7-6.3-14\"><\/path> <path class=\"st2\" d=\"M799,79.6c-5.9-5.3-10.5-12.5-11.1-20.5c-0.2-2.1,0-4.2,0.8-6.1c2.2-4.9,5.3-9.9,10.7-9.6 c5.8,0.3,10,4.3,10.8,5.5c2.2,3.4,4.4,6.8,6.6,10.2c0.3-7.8,5.8-15.2,13.2-17.6c1.7-0.6,3.5-0.9,5.3-0.5c1.4,0.3,2.6,1.1,3.7,2.1 c4.9,4.4,6,12,4.2,18.3c-1.8,6.4-6,11.8-10.5,16.6c-3,3.2-14.2,14-14.2,14S802.7,82.9,799,79.6z\"><\/path> <path class=\"st2\" d=\"M777.6,112.9c-0.8,6.7-0.8,13.9,3,19.5c5.3,7.9,16,9.9,23.4,15.8c8.8,7.1,12.1,20.3,7.7,30.7\"><\/path> <path class=\"st2\" d=\"M885.8,187.2c-1.5-4.1,0.7-8.7,3.9-11.7c3.1-3,7.1-5,10.3-8c5.1-4.6,8.2-11.5,8.2-18.4 c0-10.3-6.2-19.4-12.3-27.6\"><\/path> <\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.gov.uk\/guidance\/equality-act-2010-guidance#equalities-act-2010-legislation\">The Equality Act 2010<\/a> protects people from discrimination in the workplace and wider society, whether it is implied <strong>directly or indirectly, through harassment or victimisation<\/strong>. It is against the law to discriminate against anyone because of:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Age<\/li>\n\n<li>Gender reassignment<\/li>\n\n<li>Being married or in a civil partnership<\/li>\n\n<li>Being pregnant on or maternity leave<\/li>\n\n<li>Disability<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Race including colour, nationality, ethnic or national origin<\/li>\n\n<li>Religion or belief<\/li>\n\n<li>Sex<\/li>\n\n<li>Sexual orientation<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">As an employer, you must <strong>ensure fairness and non-discrimination in the treatment of all employees and customers<\/strong>. However, to achieve that, you need to ensure you train your teams in this area to foster the culture you aim to achieve. For this reason, <strong>Flow Learning has included this as part of our basic compliance suite<\/strong>:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Diversity, Inclusion and Equity: this resource defines what these terms really mean, and your learners will discover how to make a difference at work, to make colleagues and guests alike feel welcome, included and valued. They will learn small yet powerful ways to contribute to all three while adhering to legislation.<\/p>\n\n\n\n<h2 id=\"c41422\" class=\"wp-block-heading is-style-heading-4\">GDPR compliance in the hospitality industry<\/h2>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" viewbox=\"0 0 2012.7 1000\" class=\"wp-image-3206 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"> <style type=\"text\/css\"> .st0{fill:#FFFFFF;stroke:#362056;stroke-width:5;stroke-linecap:round;stroke-linejoin:round;} .st1{fill:none;stroke:#43BECC;stroke-width:20;stroke-linecap:round;stroke-linejoin:round;} .st2{fill:#FFFFFF;} .st3{fill:none;stroke:#362056;stroke-width:5;stroke-linecap:round;stroke-linejoin:round;} <\/style> <g> <rect x=\"818\" y=\"156.6\" class=\"st0\" width=\"432.3\" height=\"619.4\"><\/rect> <path class=\"st1\" d=\"M1194.2,373.1c36.4-10.3,76.3-13.7,114.3-7.2c33.1,5.6,64.1,19.1,87.9,38.1c26,20.7,40.6,46.7,44.5,75.6 c4.3,31.7-0.4,65.4,17.6,95c14.1,23.2,48.2,42.6,81.6,32.6c3.6-1.1,7-2.5,10.2-4.3\"><\/path> <path class=\"st1\" d=\"M543.2,176c-6.8,96.2-14.2,198,36.7,287.1c3.2,5.3,6.4,8.5,9.5,13.8c17,22.3,38.2,40.3,65.8,40.3 c54.1,1.1,79.5-53,109.2-92.3c1.1-2.1,1.1-3.2,2.1-5.3c22.3-32.9,40.3-61.5,59.4-95.4c30.8-52,74.2-118.8,143.2-105 c36.1,14.8,27.6,58.3,24.4,89.1c-1.1,18-1.1,37.1,1.1,55.1c1.1,5.3,2.1,11.7,2.1,17c4.2,21.2,9.5,42.4,27.6,56.2 c11.7,8.5,25.4,13.8,40.2,14\"><\/path> <rect x=\"775.4\" y=\"195.5\" class=\"st0\" width=\"432.3\" height=\"619.4\"><\/rect> <rect x=\"739.2\" y=\"230.9\" class=\"st0\" width=\"432.3\" height=\"619.4\"><\/rect> <rect x=\"787.7\" y=\"288.4\" class=\"st0\" width=\"117.7\" height=\"117.7\"><\/rect> <g> <ellipse class=\"st0\" cx=\"847.2\" cy=\"335.3\" rx=\"24.8\" ry=\"24.6\"><\/ellipse> <path class=\"st0\" d=\"M830.1,353.8c-7.5,2.3-13.9,7.4-17.1,13.9c-2.4,4.9-3,10.4-3.4,15.8c-0.4,6.8-0.5,13.7-0.5,20.5\"><\/path> <path class=\"st0\" d=\"M863.6,353.8c7.3,2.3,13.5,7.4,16.6,13.9c2.4,4.9,3,10.4,3.3,15.8c0.4,6.8,0.5,13.7,0.5,20.5\"><\/path> <\/g> <path class=\"st2\" d=\"M1146.8,494.4c-0.2,1.9-0.8,12,0,13.8c1.3,2.9,7.4-0.5,10.6,0c3.3,0.6,8.3,0,11.7,0c2.4,0,6.4-1,8.5-2.1 c4.6-2.6,2.5-10.1,3.8-15.2c3.4-13.7,7.1-26,19.6-32.5c6.3-3.3,12.1-8.1,19.1-9.5c5.5-1.2,10.3-2,15.9-2.1 c13.3-0.2,26.6,5.6,37.1,13.8c3.7,2.9,13.5,14,15.9,18c4.1,6.9,4.2,9.2,6.4,17c0.6,2.3-1,10.5,1.1,11.7c1.2,0.7,10.3,1,11.7,1.1 c5.5,0.3,13.7,1,19.1,0c0.9-0.2-0.7-5.8,0-6.4c0.8-0.6-1.4-3.1-1-4c2.7-7.3-0.3-15.3-3.6-22.3c-2.8-6-5.8-11.8-9.1-17.5 c-2.5-4.4-5.2-8.7-8.5-12.5c-3.6-4.2-8-7.7-12.6-10.8c-8.4-5.6-17.6-9.9-26.9-13.8c-8.6-3.6-17.8-6.8-27.1-6 c-4.3,0.4-15.1,1-19.3,2c-12.8,3.1-19.9,4.6-31.2,11.2c-11.2,6.5-18.6,17.6-25.6,28.4c-3.3,5-8.5,10.7-10.5,16.3 C1149.3,479.3,1147.4,487.6,1146.8,494.4L1146.8,494.4z\"><\/path> <line class=\"st3\" x1=\"945\" y1=\"310.7\" x2=\"1111.5\" y2=\"310.7\"><\/line> <g> <circle class=\"st3\" cx=\"1236.7\" cy=\"505.2\" r=\"90.7\"><\/circle> <circle class=\"st3\" cx=\"1236.7\" cy=\"505.2\" r=\"58.5\"><\/circle> <\/g> <path class=\"st0\" d=\"M1101.6,508.4h270.2c7.1,0,12.9,5.8,12.9,12.9v243.1c0,7.1-5.8,12.9-12.9,12.9h-270.2 c-7.1,0-12.9-5.8-12.9-12.9V521.3C1088.7,514.2,1094.5,508.4,1101.6,508.4z\"><\/path> <path class=\"st0\" d=\"M1199.5,713.4l25.1-69.1c-11.6-4.6-19.8-15.6-19.8-28.4c0-16.9,14.3-30.7,31.9-30.7s31.9,13.8,31.9,30.7 c0,12.8-8.2,23.8-19.8,28.4l25.1,69.1H1199.5L1199.5,713.4z\"><\/path> <line class=\"st3\" x1=\"790.5\" y1=\"485.5\" x2=\"1108.6\" y2=\"485.5\"><\/line> <line class=\"st3\" x1=\"790.5\" y1=\"546.7\" x2=\"1088.7\" y2=\"546.7\"><\/line> <line class=\"st3\" x1=\"790.5\" y1=\"607.9\" x2=\"1088.7\" y2=\"607.9\"><\/line> <\/g> <path class=\"st1\" d=\"M563.3,564.3c4.4,19.1,21,33.9,39.7,39.6s39.2,3.3,57.7-3\"><\/path> <path class=\"st1\" d=\"M1359.1,302.5c34.8-4.5,71.5,13.1,89.7,43.1\"><\/path> <\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Personalisation is an increasingly <strong>important marketing tool for personalising the guest experience, building customer loyalty and differentiating businesses from the competition<\/strong>. Thanks to technology, we are now able to collect personal data in bulk and explore exciting opportunities to understand and drive customer behaviour,<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, data regulation is increasing, and customers have more rights over what happens with their personal information. This means all businesses have to be extremely careful when handling that data and have systems in place to avoid breaching the <a href=\"https:\/\/www.legislation.gov.uk\/ukpga\/2018\/12\/contents\/enacted\">Data Protection Act 2018<\/a>, and the heavy penalties this could incur.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, <a href=\"https:\/\/mapal-os.com\/en\/sop\/consumer-personal-data-protection\">what\u2019s the best way to ensure your team is up to speed\u00a0with data regulations for restaurants<\/a>, hotels, bars and caf\u00e9s? An easy-to-use hospitality learning solution with simple dashboards for managers is key to staying compliant as a business.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Flow Learning<\/strong> offers learning modules at two levels:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Data Privacy Foundations<\/strong>: suitable for employees who occasionally process guest data<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Data Privacy<\/strong>: perfect for more senior employees, especially those who handle staff and guest information.<\/p>\n\n\n\n<h2 id=\"c41429\" class=\"wp-block-heading is-style-heading-4\">Consumer protection and trade descriptions compliance in the hospitality industry<\/h2>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" viewbox=\"0 0 2081.1 767.4\" class=\"wp-image-3207 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"> <style type=\"text\/css\"> .st0{fill:#FFFFFF;} .st1{fill:none;stroke:#43BECC;stroke-width:20;stroke-linecap:round;stroke-linejoin:round;} .st2{fill:#FFFFFF;stroke:#362056;stroke-width:5;stroke-linecap:round;stroke-linejoin:round;} .st3{fill:none;stroke:#362056;stroke-width:5;stroke-linecap:round;stroke-linejoin:round;} <\/style> <ellipse class=\"st0\" cx=\"1150.1\" cy=\"147.7\" rx=\"56\" ry=\"67.5\"><\/ellipse> <g> <g> <path class=\"st1\" d=\"M375.3,562.4c61.6,15.3,131.4,29.5,184.9-4.7c38.4-24.5,59.3-69.5,67.9-114.3c8.6-44.7,6.9-90.8,10.9-136.2 c1.5-17,4-34.6,13.1-49.1c20.7-32.8,66.7-37.7,105.2-32.9c92.9,11.5,183.3,58.1,275.8,43.2\"><\/path> <g> <path class=\"st2\" d=\"M986.4,658c-0.1,4-0.3,7.4-0.3,10.4h93.5c10.2,0,18.4,8.2,18.4,18.3v2c0,10.1-8.2,18.4-18.4,18.4H854.5 c-10.2,0-18.4-8.2-18.4-18.4v-2c0-10.1,8.2-18.3,18.4-18.3l93-0.1c0.1-3.3,0.2-6.4,0.2-10.3V509.9h-115v-28.4h115V449 c-7.6-5.1-12.5-13.2-12.5-22.2c0-15.4,14.3-28,31.9-28c17.6,0,31.9,12.5,31.9,28c0,9.1-4.9,17.1-12.5,22.2v32.5h115v28.4h-115 L986.4,658L986.4,658z\"><\/path> <path class=\"st2\" d=\"M779.5,586.4h106.3v32.4c0,2.9-2.4,5.3-5.3,5.3h-96.1c-2.7,0-4.9-2.2-4.9-4.9V586.4L779.5,586.4L779.5,586.4 z\"><\/path> <line class=\"st3\" x1=\"832.7\" y1=\"509.9\" x2=\"779.5\" y2=\"583.1\"><\/line> <line class=\"st3\" x1=\"885.8\" y1=\"586.4\" x2=\"832.7\" y2=\"509.9\"><\/line> <path class=\"st2\" d=\"M1044.9,586.4h106.3v32.4c0,2.9-2.4,5.3-5.3,5.3h-96.1c-2.7,0-4.9-2.2-4.9-4.9V586.4L1044.9,586.4 L1044.9,586.4z\"><\/path> <line class=\"st3\" x1=\"1098\" y1=\"509.9\" x2=\"1044.9\" y2=\"583.1\"><\/line> <line class=\"st3\" x1=\"1151.2\" y1=\"586.4\" x2=\"1098\" y2=\"509.9\"><\/line> <\/g> <path class=\"st0\" d=\"M1104.5,180.6c-12.3-0.4-25,3.3-34.3,11.5c-9.3,8.3-14.6,21.5-12,33.8c1.1,5.3,3.6,10.2,6.6,14.7 c13.6,20.7,38,33.5,62.5,32.7c9.4-0.3,19-2.6,26.5-8.3c7.5-5.7,12.7-15.2,11.6-24.7c-0.5-4.5-2.2-8.7-4.3-12.6 c-4.3-8.3-10-15.8-16.1-22.9c-4.2-4.9-8.7-9.6-14-13.1c-11.1-7.3-24.7-8.7-37.8-9.8c-4.2-0.4-8.8-0.6-12.2,2\"><\/path> <path class=\"st2\" d=\"M771.2,180.9c230.3-222.4,656.9,92.4,527.8,305.5\"><\/path> <path class=\"st1\" d=\"M1280,485.4c0,25.1-2.2,49.4,2.1,74.5c2.1,13.5,10.6,25.2,23.4,34.2c35.1,21.6,78.6,18.9,117.9,9 c54.2-15.3,95.6-45.8,141.3-75.5c47.8-30.6,100.9-55.7,160.4-51.2\"><\/path> <path class=\"st2\" d=\"M693.8,727.3c12.3,1.2,27.6,1.3,42.4,1.3c160.2,0.8,321.9,0.5,483.4-3.4c13.1-0.3,27.1-0.7,37.6-2.2 c9.6-1.3,14.6-3.2,18.9-5.1c21-9.2,25.7-18.1,15.8-19.2c-5-0.6-8.2-0.7-14.7-0.6c-110.2,0.5-220.5,0.5-330.7,1 c-64.8,0.3-201,1-265.9,2.2C646.9,701.8,665.9,724.7,693.8,727.3L693.8,727.3z\"><\/path> <path class=\"st2\" d=\"M771.2,180.9c2.7,32.5,135.8,128.9,231.5,183.7c56.2,32.2,224.8,139.7,296.2,121.8 C1269.5,412.7,851.6,172.1,771.2,180.9z\"><\/path> <g> <path class=\"st2\" d=\"M1093.3,129.2c-9.3-11,3.9-27.1,11.3-38.4c7.4-11.2,19.4-18.8,31.2-26.1c17.7-11,35.5-22,53.2-33 c5.5-3.4,11.2-6.9,17.9-7.9c7.3-1.1,15,1.1,22.3,3.4c49.2,15.4,98.3,38.4,149.5,36.6c12.6,22.6,15.8,49.2,8.8,72.6 c-1.5,4.8-3.4,9.7-7.3,13.1c-6,5.2-15.1,5.9-23.6,6.2c-40.4,1.3-81.2-0.6-121.8-5.5c-7.9-1-15.8-2-23.6-1.8 c-11.4,0.4-22.3,3.7-33.5,5.3s-23.6,1.4-33.6-4.6c-10-5.9-16-19-10.1-27.9c8.6-12.9,58.2-15.6,68.6-22.9c8.6-6,32.7-21,43.3-17\"><\/path> <path class=\"st2\" d=\"M1189.2,72.4c5.3,3.6,18,10.9,26.6,15.5\"><\/path> <path class=\"st3\" d=\"M1098.6,129.2c10-28,44.1-34.5,73.7-22.6\"><\/path> <path class=\"st2\" d=\"M1203.4,149.8c3.1,6.9,3.3,14.1,1.8,20.5s-4.5,12.3-7.5,18.1\"><\/path> <\/g> <\/g> <\/g> <path class=\"st1\" d=\"M531.2,315.6c8-18.4,11.9-38.6,11.2-58.6c-0.3-9.5-1.7-19.1-0.4-28.5c2.5-18.2,14.8-33.8,29.5-44.7 c11.4-8.5,24.6-14.8,38.4-18.3\"><\/path> <path class=\"st1\" d=\"M1453.3,688.3c30.2-3.7,58.8-17.4,79.4-38.1\"><\/path> <\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Most businesses are not allowed to mislead customers when describing their goods or services, and this is governed by the <a href=\"https:\/\/www.legislation.gov.uk\/ukpga\/1968\/29\">Trade Descriptions Act 1968<\/a>. On the other hand, the <a href=\"https:\/\/www.legislation.gov.uk\/ukpga\/1987\/43\/contents\">Consumer Protection Act 1987<\/a> protects customers against misleading pricing information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But for companies <strong>selling food or providing accommodation, such as restaurants, caf\u00e9s or hotels<\/strong>, the situation is more complex. These businesses <strong>are also governed by the Price Marking (Food and Drink on Premises) Order 1979, which is enforced by the Prices Act 1974<\/strong>.<\/p>\n\n\n<figure class=\"wp-block-image size-full is-resized texticon-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_2\" viewbox=\"0 0 837.35 752.84\" class=\"wp-image-3208 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><defs><style>.cls-1{fill:#fff;}.cls-1,.cls-2{stroke:#301e4a;stroke-linecap:round;stroke-linejoin:round;stroke-width:10px;}.cls-2{fill:none;}<\/style><\/defs><g id=\"Layer_1-2\"><g><g><rect class=\"cls-1\" x=\"124.85\" y=\"393.94\" width=\"94.47\" height=\"353.9\" rx=\"33.5\" ry=\"33.5\"><\/rect><ellipse class=\"cls-1\" cx=\"634.15\" cy=\"319.41\" rx=\"30.23\" ry=\"73.42\"><\/ellipse><rect class=\"cls-1\" x=\"5\" y=\"244.48\" width=\"119.85\" height=\"176.24\"><\/rect><path class=\"cls-1\" d=\"M631.02,5V659.49s-253.79-189.41-328.52-189.41c-68.82,0-238.28-137.84-238.28-137.84,0,0,169.9-134.28,238.28-134.28,84.6,0,328.52-192.95,328.52-192.95Z\"><\/path><rect class=\"cls-1\" x=\"64.22\" y=\"197.95\" width=\"238.28\" height=\"272.12\"><\/rect><\/g><path class=\"cls-2\" d=\"M719.2,208.15c30.11-33.8,63.51-64.68,99.57-92.04\"><\/path><path class=\"cls-2\" d=\"M749.46,304.25c27.63,0,55.26,0,82.89,0\"><\/path><path class=\"cls-2\" d=\"M721.56,410.94c26.24,16.97,52.47,33.93,78.71,50.9\"><\/path><\/g><\/g><\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Marketing:\u00a0\u00a0 \u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Websites, brochures, flyers, websites and any other online material that promotes your venue must contain accurate descriptions and pricing.<\/p>\n\n\n<figure class=\"wp-block-image size-full is-resized texticon-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"500\" height=\"500\" viewbox=\"0 0 500 500\" fill=\"none\" class=\"wp-image-3209 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stroke=\"#1D1D1B\" stroke-width=\"5.75252\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M474.862 196.514C475.299 183.588 475.736 170.622 474.586 157.748Z\" fill=\"white\"><\/path><path d=\"M474.862 196.514C475.299 183.588 475.736 170.622 474.586 157.748\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M330.82 202.601V234.084\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M371.203 200.862V232.346\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M288.32 202.521V233.998\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M253.359 198.199V229.683\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M221.477 189.323V220.807\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M410.32 196.561V228.044\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M445.453 186.855V218.339\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M166.572 276.384C216.877 216.666 242.927 155.848 224.757 140.541C206.587 125.235 151.077 161.238 100.772 220.956C50.4676 280.673 24.4173 341.492 42.5875 356.798C60.7577 372.104 116.268 336.102 166.572 276.384Z\" fill=\"white\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M18.6953 338.347C26.6625 344.491 34.9519 350.244 43.5347 355.576C44.6392 356.261 45.7724 356.951 47.0897 357.216C48.9478 357.59 53.7051 352.568 55.6265 351.992C69.3807 347.851 79.5512 344.808 91.246 335.851C102.941 326.9 113.52 316.528 123.984 305.921C161.962 272.079 192.709 230.056 212.883 184.439C217.836 173.233 222.231 161.458 222.099 149.786C222.041 144.844 221.098 139.857 218.267 136.112C214.603 131.257 208.367 129.14 202.436 127.23C201.775 127.017 200.998 126.816 200.354 127.23C199.6 127.708 199.485 128.72 199.462 129.56C199.18 139.454 198.283 149.97 192.542 158.725C186.744 167.567 177.056 173.066 168.163 178.847C129.684 203.871 99.9381 240.33 68.7134 274.207C57.381 286.5 45.6689 298.655 36.7294 312.645C31.138 321.395 26.6165 330.886 18.6953 338.342V338.347Z\" fill=\"white\"><\/path><path d=\"M139.643 255.218C189.947 195.5 215.998 134.682 197.827 119.375C179.657 104.069 124.147 140.072 73.8426 199.79C23.5379 259.507 -2.51234 320.326 15.6578 335.632C33.828 350.938 89.3379 314.936 139.643 255.218Z\" fill=\"white\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M14.9688 334.971C25.0587 343.576 37.5761 354.023 48.2356 359.241Z\" fill=\"white\"><\/path><path d=\"M14.9688 334.971C25.0587 343.576 37.5761 354.023 48.2356 359.241\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M226.459 141.875C216.374 133.408 206.256 124.911 195.211 117.663Z\" fill=\"white\"><\/path><path d=\"M226.459 141.875C216.374 133.408 206.256 124.911 195.211 117.663\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M321.672 247.791V279.275\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M362.062 246.054V277.537\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M279.18 247.71V279.193\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M244.211 243.396V274.879\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M212.328 234.514V265.997\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M401.172 241.751V273.234\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M436.305 232.052V263.535\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M344.562 283.693V315.177\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M384.953 281.961V313.439\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M302.07 283.612V315.096\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M267.109 279.298V310.781\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M233.023 270.416V301.9\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M424.062 277.653V309.137\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M459.203 267.954V299.438\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M312.773 314.157V348.183\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M353.164 316.539V348.023\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M270.281 314.077V345.561\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M235.312 309.763V341.246\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M203.481 297.918L203.43 332.364\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M392.273 312.225V343.708\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M433.539 305.321V336.805\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M335.086 352.551V384.034\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M375.469 350.818V382.296\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M292.586 352.47V383.953\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M257.625 348.155V379.639\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M225.742 339.273V370.757\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M414.586 346.511V377.994\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M449.719 336.812V368.295\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M151.57 243.505L175.645 263.794\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M174.383 209.91L198.463 230.199\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M124.133 275.948L148.213 296.237\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M95.4766 303.263L119.557 323.546\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M67.5625 323.396L93.6847 345.399\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M40.2188 337.317L66.2431 359.24\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M203.75 140.253L229.688 162.101\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><path d=\"M192.148 176.989L216.223 197.278\" stroke=\"#301E4A\" stroke-width=\"5.75252\" stroke-miterlimit=\"10\"><\/path><\/g><defs><rect width=\"486.594\" height=\"274.93\" fill=\"white\"><\/rect><\/defs><\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Pricing:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prices cannot be increased after the guest has received a quote or hotel booking. Any additional charges that affect the guest\u2019s final bill must be clearly outlined. This also applies to menus and apps; you must honour the price the customer was given.<\/p>\n\n\n<figure class=\"wp-block-image size-full is-resized texticon-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"500\" height=\"500\" viewbox=\"0 0 500 500\" fill=\"none\" class=\"wp-image-3210 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><g clip-path=\"url(#clip0_1765_548)\"><g clip-path=\"url(#clip1_1765_548)\"><path d=\"M368.765 428.858L82.6562 465.898V45.5782L368.765 26.6406V428.858Z\" fill=\"white\" stroke=\"#301E4A\" stroke-width=\"5.28246\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M351.428 47.6973H82.6562V465.904H351.428V47.6973Z\" fill=\"white\" stroke=\"#301E4A\" stroke-width=\"5.28246\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M271.738 201.828C269.166 264.367 292.087 297.102 267.465 309.558C234.904 326.034 262.827 224.331 254.539 215.895C252.975 214.3 246.578 213.042 246.578 213.042C246.578 213.042 247.281 169.092 254.195 130.9C254.74 127.9 255.532 124.54 258.501 122.744C261.58 126.537 262.568 131.302 263.334 135.934C264.866 145.189 265.812 154.534 266.752 163.868C268.215 178.368 272.114 192.605 271.738 201.823V201.828Z\" fill=\"white\" stroke=\"#301E4A\" stroke-width=\"5.28246\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M193.678 190.344C214.909 188.812 217.803 143.61 210.947 127.482C203.203 109.274 207.503 170.915 196.901 174.137C190.377 176.118 192.648 142.585 184.08 127.34C182.031 123.69 176.796 175.959 174.857 176.113C165.28 176.868 163.537 112.174 156.854 131.582C154.16 139.405 148.756 186.371 179.342 191.949C180.52 213.322 179.537 238.784 177.678 258.112C173.647 299.891 180.055 319.748 199.014 305.306C210.376 296.653 202.511 273.611 199.162 259.998C193.557 237.204 193.509 217.918 193.678 190.344V190.344Z\" fill=\"white\" stroke=\"#301E4A\" stroke-width=\"5.28246\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M447.871 439.802H269.219L269.287 357.76L321.552 320.345L447.871 320.905V439.802Z\" fill=\"white\" stroke=\"#301E4A\" stroke-width=\"5.28246\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M269.219 357.76L321.055 357.327\" stroke=\"#301E4A\" stroke-width=\"5.28246\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M321.551 320.345L321.055 357.327\" stroke=\"#301E4A\" stroke-width=\"5.28246\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/g><\/g><defs><rect width=\"500\" height=\"500\" fill=\"white\"><\/rect><rect width=\"370.512\" height=\"444.54\" fill=\"white\"><\/rect><\/defs><\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Menus and labelling:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All of the information you provide to your customers regarding food and drink must be accurate and not misleading. It doesn\u2019t matter whether the information is on the menu, on a chalkboard or passed on verbally by a staff member. You must be particularly careful with allergens after the recent introduction of Natasha\u2019s Law \u2013 The Food Information (Amendment) England 2019) in the UK. Also, catering establishments and food retailers are now obligated to provide details of the calorie content in foods following the new calorie labelling regulations from April 2022.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019ve dug a little deeper on this subject with an article specifically on <a href=\"https:\/\/mapal-os.com\/en\/sop\/ensure-hospitality-web-advertising-menu-descriptions-compliant\">how to make sure your website, menu and advertising descriptions are compliant<\/a>.<\/p>\n\n\n\n<h2 id=\"c41437\" class=\"wp-block-heading is-style-heading-4\">Hospitality rules and regulations: employment law and working hours<\/h2>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" viewbox=\"0 0 1830.1 788.5\" class=\"wp-image-3211 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"> <style type=\"text\/css\"> 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x2=\"1057.4\" y2=\"552\"><\/line> <\/g> <path class=\"st4\" d=\"M896.3,370.3c13.8,36.4,74,50.9,99.6,1.5\"><\/path> <path class=\"st4\" d=\"M786.8,601.1c0,0-18.6-33.1-24.7-42.1c-10.8-15.9-22.1-31.4-33.9-46.6c-2-2.5-4.1-5.2-7.1-6.3 c-3-1.1-6.4-0.6-9.5,0.1c-19.1,3.7-38,8.6-56.6,14.4c2.1,11.6,6.4,22.6,11.1,33.4c15,34.9,33.1,68.5,53.9,100.2 c6.9,10.5,14.2,20.9,23.7,29.2c9.5,8.3,21.4,14.3,33.9,14.6c11.1,0.3,22-4,31.3-10.1c9.3-6.1,17.3-14,25.1-21.9\"><\/path> <path class=\"st4\" d=\"M706.6,477.4c2.8,7.4,7.1,18,9.9,25.4\"><\/path> <path class=\"st4\" d=\"M589.8,479.4c9,10.6,21.7,18.1,35.3,20.9c3.8,0.8,7.7,1.2,11.5,2.2c9.3,2.3,17.7,7.8,23.6,15.4\"><\/path> <\/g> <g> <path class=\"st3\" d=\"M671.2,406.9c0,3-0.2,5.5-0.2,7.6h61.4c6.7,0,12.1,6,12.1,13.5v1.4c0,7.4-5.4,13.5-12.1,13.5H584.6 c-6.7,0-12.1-6.1-12.1-13.5V428c0-7.4,5.4-13.5,12.1-13.5l61-0.1c0-2.4,0.2-4.7,0.2-7.5V298h-75.5v-20.9h75.5v-23.9 c-5-3.8-8.2-9.7-8.2-16.3c0-11.4,9.4-20.6,21-20.6s21,9.2,21,20.6c0,6.7-3.2,12.6-8.2,16.3v23.9h75.5V298h-75.5L671.2,406.9 L671.2,406.9z\"><\/path> <path class=\"st3\" d=\"M535.3,354.2h69.8v22.6c0,2.8-2.3,5.1-5.1,5.1h-60c-2.6,0-4.8-2.1-4.8-4.8V354.2L535.3,354.2z\"><\/path> <line class=\"st4\" x1=\"570.2\" y1=\"298\" x2=\"535.3\" y2=\"351.8\"><\/line> <line class=\"st4\" x1=\"605.2\" y1=\"354.2\" x2=\"570.2\" y2=\"298\"><\/line> <path class=\"st3\" d=\"M709.6,354.2h69.8v22.6c0,2.8-2.3,5.1-5.1,5.1h-60c-2.6,0-4.8-2.1-4.8-4.8V354.2L709.6,354.2z\"><\/path> <line class=\"st4\" x1=\"744.5\" y1=\"298\" x2=\"709.6\" y2=\"351.8\"><\/line> <line class=\"st4\" x1=\"779.4\" y1=\"354.2\" x2=\"744.5\" y2=\"298\"><\/line> <\/g> <g> <circle class=\"st3\" cx=\"779.4\" cy=\"120.3\" r=\"88.6\"><\/circle> <g> <line class=\"st4\" x1=\"776\" y1=\"67.4\" x2=\"776\" y2=\"128.9\"><\/line> <line class=\"st4\" x1=\"814.3\" y1=\"128.9\" x2=\"777.1\" y2=\"128.9\"><\/line> <\/g> <\/g> <rect x=\"550\" y=\"442.9\" class=\"st3\" width=\"214.7\" height=\"33\"><\/rect> <\/g> <line class=\"st4\" x1=\"835.9\" y1=\"738\" x2=\"1113.9\" y2=\"738\"><\/line> <path class=\"st0\" d=\"M479.5,643.8c19.5,14.4,44.3,21.3,68.4,19.3\"><\/path> <path class=\"st0\" d=\"M1138.2,350.4c16.7-4.3,35.3-0.7,49.1,9.6\"><\/path> <\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.hse.gov.uk\/contact\/faqs\/workingtimedirective.htm\">The Working Time Regulations<\/a> is the UK legislation governing the maximum number of hours employees should work. Hospitality is a fast-paced and fun industry, but it often involves longer or unsociable hours.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As an employer in the <a href=\"https:\/\/www.caterer.com\/advice\/work-life-balance-employers-obligations\">hospitality sector<\/a>, you\u2019ll need to be aware of the following main areas:<\/p>\n\n\n<figure class=\"wp-block-table\" tabindex=\"0\" role=\"region\" aria-label=\"Scrollable table\"><table><tbody><tr><td>Maximum weekly hours:<\/td><td>The regulations stipulate that no one should have to work over 48 hours a week unless they want to. It also sets out the rest periods employees are entitled to daily and weekly.<\/td><\/tr><tr><td>Opting out of the 48-hour week:<\/td><td>If employees are happy to work more than this maximum limit, they must confirm this in writing.<\/td><\/tr><tr><td>Flexible working:<\/td><td>While this isn&rsquo;t always feasible in some hospitality roles, all employees have the right to be considered for flexible working and employers must genuinely consider if it&rsquo;s possible.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Keeping track of working hours and creating schedules across multiple stores is one of the most time-consuming tasks a manager has to tackle. It can be a real headache with split shifts, part-time staff, night-time working, flexible working and absence and leave.\u00a0Technology can make all the difference: read <a href=\"https:\/\/mapal-os.com\/en\/sop\/complying-hospitality-labour-laws-technology\">how digital tools can help you comply with hospitality labour laws<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Moving to an <strong>intelligent <a href=\"https:\/\/mapal-os.com\/en\/solutions\/workforce\">shift planning software<\/a>like Workforce will enable managers to generate perfect schedules in a few clicks<\/strong>. Workforce takes employment laws, contracted working hours and employee skills into account, providing you with rotas that optimise productivity, reduce costs and stay within the law. Managers will be able to grant team preferences more often, improving their satisfaction and work-life balance. And HQ will be able to track hours worked with an in-app clock-in and out system or through a physical in-store SmartHub clock-in device.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mapal-os.com\/en\/company\/contact-us\">Contact us<\/a> if you\u2019d like to know more about how Mapal\u2019s suite of technology solutions can help you meet legislative requirements in hospitality businesses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-primary\" href=\"#c41337\" target=\"_self\">\u21e7 Return to table of contents<\/a><\/p>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Read our extensive guide to hospitality compliance and learn how to ensure your venues and your team are always up to date with hospitality regulations<\/p>\n","protected":false},"author":45,"featured_media":3213,"template":"resources","meta":{"resource_author_photo":{"attachment_id":0,"blog_id":0},"resource_webinar_contributors":[],"resource_whitepaper_contributors":[],"case_study_logo":0,"case_study_client_summary":"","resource_is_gated":false,"event_date":"","event_time":"","event_location_place":"","event_location_street":"","event_status":"","hubspot_form_id":"","download_cta_label":"Download","video_embed_url":"","_mapal_resource_is_blueprint":false,"_mapal_resource_blueprint_key":"","editor_notices":[],"footnotes":"","_mapal_market_applicability":[],"_mapal_localisation_intent":"","_mapal_localisation_intent_reason":"","_mapal_content_proposal_desired_slug":""},"resource_type":[14],"resource_tag":[],"resource_topic":[37],"resource_product":[43,42,40,45,41],"class_list":["post-3212","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-articles","resource_topic-sop","resource_product-compliance","resource_product-easilys-fb","resource_product-flow-learning","resource_product-reputation","resource_product-workforce"],"yoast_head":"<!-- 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