{"id":3161,"date":"2022-02-07T09:25:57","date_gmt":"2022-02-07T09:25:57","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?post_type=resource&p=3161"},"modified":"2026-09-06T19:23:32","modified_gmt":"2026-09-06T18:23:32","slug":"eguide-efficient-hospitality-team-management","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/enhancing-customer-experience\/eguide-efficient-hospitality-team-management\/","title":{"rendered":"Your complete guide to efficient hospitality team management"},"content":{"rendered":"\n
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Managing hospitality teams\u00a0efficiently\u00a0involves\u00a0more than just finding the perfect schedule. It means taking into account several internal and external factors that affect the industry and hinder decision-making.\u00a0<\/p>\n\n\n\n

Firstly,\u00a0there\u2019s\u00a0high staff turnover, low retention and seasonality (as well as weekly and daily demand fluctuations).\u00a0Dealing with these\u00a0issues can be hugely time-consuming and\u00a0often means\u00a0less time to invest in\u00a0learning,\u00a0development and\u00a0hospitality\u00a0team management.\u00a0<\/p>\n\n\n\n

And on the other hand, we have to\u00a0tend to\u00a0our employees\u2019\u00a0well-being\u00a0too.\u00a0It\u2019s vital to consider\u00a0their preferences regarding timetables and working days, as some employees may be juggling studies with work\u00a0or have\u00a0children,\u00a0for example.\u00a0<\/p>\n\n\n\n

Neglecting\u00a0these factors\u00a0can hugely increase recruitment costs, lower productivity and\u00a0result\u00a0in\u00a0under\u00a0or\u00a0overstaffing. The latter\u00a0will directly affect\u00a0your\u00a0profits and customer satisfaction.\u00a0<\/p>\n\n\n\n

So,\u00a0it\u2019s\u00a0essential\u00a0to find solutions that help you optimise tasks and\u00a0free up your\u00a0time to focus on your priorities. And today, thanks to technology and digitisation<\/a>,\u00a0this can be a lot easier than\u00a0you\u00a0may think.\u00a0<\/p>\n\n\n\n

This e-guide looks\u00a0at how digital solutions can help restaurants, bars, coffee shops, hotels\u00a0and other hospitality businesses. Find out how technology can help you manage\u00a0your\u00a0teams more efficiently and\u00a0give you\u00a0time to focus on what\u2019s most important: your team and your customers.\u00a0<\/strong><\/p>\n\n\n\n

Discover how\u00a0you can\u00a0manage your hospitality teams more efficiently.\u00a0<\/p>\n\n\n\n

How to hire restaurant staff and ensure an efficient hospitality recruitment and onboarding process<\/h2>\n\n\n\n
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The importance of a smooth\u00a0restaurant recruitment\u00a0process\u00a0<\/strong><\/h3>\n\n\n\n

When\u00a0hiring restaurant\u00a0\u00a0staff,\u00a0considering\u00a0salary\u00a0investment\u00a0and\u00a0the time and effort\u00a0involved in the\u00a0whole process\u00a0is key.\u00a0\u00a0<\/p>\n\n\n\n

To\u00a0fill vacancies quickly and find the right people for the job,\u00a0you\u00a0need to match\u00a0your\u00a0main priorities and needs\u00a0to the profiles that best meet them.\u00a0<\/p>\n\n\n\n

But why is investing\u00a0in asmooth recruitment process<\/a>\u00a0so important?\u00a0<\/p>\n\n\n\n

Putting the wrong person in the wrong role can waste money and increase recruitment and\u00a0learning\u00a0costs<\/strong>.\u00a0Industry experts estimate that\u00a0cost per hire is around 25% of\u00a0an\u00a0employee\u2018s\u00a0average annual salary.\u00a0\u00a0<\/strong><\/p>\n\n\n\n

But that\u2019s not the\u00a0worst of it. Employees that don\u2019t adapt well to their role or\u00a0the company can\u00a0harm\u00a0the business and its reputation in the long run.\u00a0<\/p>\n\n\n\n

It\u2019s fundamental\u00a0to focus not only\u00a0on\u00a0choosing the right person,\u00a0but also\u00a0on\u00a0offering candidates and new hires a positive experience from day one.\u00a0<\/p>\n\n\n\n

\u00a0<\/strong><\/h3>\n\n\n\n

Your brand and how to be a candidate\u2019s first choice\u00a0<\/strong><\/h3>\n\n\n\n

If you want\u00a0to promote your business\u2019 growth and be a candidate\u2019s first pick\u00a0over other companies,\u00a0focus on building a fan base for your brand<\/strong>,\u00a0starting with your own teams.\u00a0<\/p>\n\n\n\n

The key\u00a0is to\u00a0maintain a connection with them from the very first day and\u00a0make\u00a0sure\u00a0they\u00a0have a\u00a0strong\u00a0sense of belonging\u00a0in\u00a0your company.\u00a0\u00a0<\/p>\n\n\n\n

When employees feel connected and\u00a0part of something bigger, they become\u00a0true\u00a0ambassadors of your brand.\u00a0This can only happen if they\u00a0get\u00a0a\u00a0good\u00a0first impression and\u00a0have\u00a0a\u00a0positive\u00a0experience in your company.\u00a0
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How to make onboarding easier\u00a0<\/strong><\/h3>\n\n\n\n

Making sure new hires have a consistent and positive experience during their first days of work is\u00a0the key to a smooth onboarding process.\u00a0<\/p>\n\n\n\n

Thanks to\u00a0online learning platforms<\/strong>,\u00a0such as Flow Learning by Mapal<\/a>, onboarding has never been easier and more effective, as employees no longer need to spend hours in a classroom to\u00a0learn.\u00a0<\/p>\n\n\n\n

And that\u2019s not all. Learning Management Systems (LMS) simplify\u00a0tedious but necessary first-day tasks, such as getting to know the company\u2019s teams and organisational chart and getting sign-off on company policies.\u00a0<\/p>\n\n\n\n

These platforms enable new members to\u00a0access\u00a0everything from one place and\u00a0automatically gain\u00a0access as soon as they start.\u00a0<\/p>\n\n\n\n

Levy UK, part of the Compass Group, managed to reduce their application to onboarding process from 20 to just five days after introducing the Flow Learning platform. Find out how they did that\u00a0here<\/a>.<\/p>\n\n\n\n

The first 90 days:\u00a0the\u00a0key to retaining talent\u00a0<\/strong><\/h3>\n\n\n\n

Statistics show that if you can guarantee new members a positive experience during their first 90 days of work, they\u2019ll more likely want to stay, reducing turnover in your company.\u00a0<\/p>\n\n\n\n

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The ideal hospitality and catering staff training programme<\/h2>\n\n\n\n

New employees will need to learn a wide range of skills to work in your hotel or restaurant.\u00a0However,\u00a0training is\u00a0often\u00a0rushed and ineffective. In some cases, new hires\u00a0even have\u00a0to learn on the go.\u00a0<\/p>\n\n\n\n

Needless to say, this threatens\u00a0quality standards and\u00a0demotivates your new employees.\u00a0<\/p>\n\n\n\n

So,\u00a0now more than ever,\u00a0it\u2019s crucial to invest in a\u00a0solid, high-quality learning program for your teams\u00a0and new hires.\u00a0<\/p>\n\n\n\n

Thanks to online tools and their bite-sized, dynamic courses, you can provide your hospitality teams with an ideal training program that combines face-to-face and\u00a0digital learning<\/a>.\u00a0<\/p>\n\n\n\n

This blended approach to\u00a0learning\u00a0is far more engaging and effective, as it optimises\u00a0training\u00a0and better prepares your staff for floor work.\u00a0<\/p>\n\n\n\n

With Flow Learning,\u00a0you can develop and offer individualised online training courses for a wide range of skills. From self-development and training\u00a0for\u00a0specific services,\u00a0to covering skill gaps and\u00a0ensuring\u00a0employees\u00a0understand the company and\u00a0are familiar with\u00a0current\u00a0regulations.\u00a0<\/strong><\/p>\n\n\n\n

Not to mention that employees must\u00a0always\u00a0be kept up-to-date with food, health and safety regulations.\u00a0<\/p>\n\n\n\n

By investing in a solid LMS like Flow, your employees can access dynamic, bite-sized\u00a0learning\u00a0modules anywhere and anytime, and all on a single platform.\u00a0<\/strong><\/p>\n\n\n\n

Not only that, but\u00a0Flow Learning\u00a0enables you to\u00a0add different modules according to your companies\u2019 needs<\/a>:\u00a0<\/p>\n\n\n\n