{"id":3161,"date":"2022-02-07T09:25:57","date_gmt":"2022-02-07T09:25:57","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?post_type=resource&p=3161"},"modified":"2026-10-01T08:36:59","modified_gmt":"2026-10-01T07:36:59","slug":"eguide-efficient-hospitality-team-management","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/enhancing-customer-experience\/eguide-efficient-hospitality-team-management\/","title":{"rendered":"Your complete guide to efficient hospitality team management"},"content":{"rendered":"\n
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Managing hospitality teams efficiently involves more than just finding the perfect schedule. It means taking into account several internal and external factors that affect the industry and hinder decision-making. <\/p>\n\n\n\n

Firstly, there\u2019s high staff turnover, low retention and seasonality (as well as weekly and daily demand fluctuations). Dealing with these issues can be hugely time-consuming and often means less time to invest in learning, development and hospitality team management<\/a>. <\/p>\n\n\n\n

And on the other hand, we have to tend to our employees\u2019 well-being too. It\u2019s vital to consider their preferences regarding timetables and working days, as some employees may be juggling studies with work or have children, for example. <\/p>\n\n\n\n

Neglecting these factors can hugely increase recruitment costs, lower productivity and result in under or overstaffing. The latter will directly affect your profits and customer satisfaction. <\/p>\n\n\n\n

So, it\u2019s essential to find solutions that help you optimise tasks and free up your time to focus on your priorities. And today, thanks to technology and digitisation<\/a>, this can be a lot easier than you may think. <\/p>\n\n\n\n

This e-guide looks at how digital solutions can help restaurants, bars, coffee shops, hotels and other hospitality businesses. Find out how technology can help you manage your teams more efficiently and give you time to focus on what\u2019s most important: your team and your customers. <\/strong><\/p>\n\n\n\n

Discover how you can manage your hospitality teams more efficiently. <\/p>\n\n\n\n

How to hire restaurant staff and ensure an efficient hospitality recruitment and onboarding process<\/h2>\n\n\n\n
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The importance of a smooth restaurant recruitment process <\/strong><\/h3>\n\n\n\n

When hiring restaurant  staff, considering salary investment and the time and effort involved in the whole process is key.  <\/p>\n\n\n\n

To fill vacancies quickly and find the right people for the job, you need to match your main priorities and needs to the profiles that best meet them. <\/p>\n\n\n\n

But why is investing in asmooth recruitment process<\/a> so important? <\/p>\n\n\n\n

Putting the wrong person in the wrong role can waste money and increase recruitment and learning costs<\/strong>. Industry experts estimate that cost per hire is around 25% of an employee\u2018s average annual salary.  <\/strong><\/p>\n\n\n\n

But that\u2019s not the worst of it. Employees that don\u2019t adapt well to their role or the company can harm the business and its reputation in the long run. <\/p>\n\n\n\n

It\u2019s fundamental to focus not only on choosing the right person, but also on offering candidates and new hires a positive experience from day one. <\/p>\n\n\n\n

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Your brand and how to be a candidate\u2019s first choice <\/strong><\/h3>\n\n\n\n

If you want to promote your business\u2019 growth and be a candidate\u2019s first pick over other companies, focus on building a fan base for your brand<\/strong>, starting with your own teams. <\/p>\n\n\n\n

The key is to maintain a connection with them from the very first day and make sure they have a strong sense of belonging in your company.  <\/p>\n\n\n\n

When employees feel connected and part of something bigger, they become true ambassadors of your brand. This can only happen if they get a good first impression and have a positive experience in your company. 
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How to make onboarding easier <\/strong><\/h3>\n\n\n\n

Making sure new hires have a consistent and positive experience during their first days of work is the key to a smooth onboarding process. <\/p>\n\n\n\n

Thanks to online learning platforms<\/strong>, such as Flow Learning by Mapal<\/a>, onboarding has never been easier and more effective, as employees no longer need to spend hours in a classroom to learn. <\/p>\n\n\n\n

And that\u2019s not all. Learning Management Systems (LMS) simplify tedious but necessary first-day tasks, such as getting to know the company\u2019s teams and organisational chart and getting sign-off on company policies. <\/p>\n\n\n\n

These platforms enable new members to access everything from one place and automatically gain access as soon as they start. <\/p>\n\n\n\n

Levy UK, part of the Compass Group, managed to reduce their application to onboarding process from 20 to just five days after introducing the Flow Learning platform. Find out how they did that here<\/a>.<\/p>\n\n\n\n

The first 90 days: the key to retaining talent <\/strong><\/h3>\n\n\n\n

Statistics show that if you can guarantee new members a positive experience during their first 90 days of work, they\u2019ll more likely want to stay, reducing turnover in your company. <\/p>\n\n\n\n

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The ideal hospitality and catering staff training programme<\/h2>\n\n\n\n

New employees will need to learn a wide range of skills to work in your hotel or restaurant. However, training is often rushed and ineffective. In some cases, new hires even have to learn on the go. <\/p>\n\n\n\n

Needless to say, this threatens quality standards and demotivates your new employees. <\/p>\n\n\n\n

So, now more than ever, it\u2019s crucial to invest in a solid, high-quality learning program for your teams and new hires. <\/p>\n\n\n\n

Thanks to online tools and their bite-sized, dynamic courses, you can provide your hospitality teams with an ideal training program that combines face-to-face and digital learning<\/a>. <\/p>\n\n\n\n

This blended approach to learning is far more engaging and effective, as it optimises training and better prepares your staff for floor work. <\/p>\n\n\n\n

With Flow Learning, you can develop and offer individualised online training courses for a wide range of skills. From self-development and training for specific services, to covering skill gaps and ensuring employees understand the company and are familiar with current regulations. <\/strong><\/p>\n\n\n\n

Not to mention that employees must always be kept up-to-date with food, health and safety regulations. <\/p>\n\n\n\n

By investing in a solid LMS like Flow, your employees can access dynamic, bite-sized learning modules anywhere and anytime, and all on a single platform. <\/strong><\/p>\n\n\n\n

Not only that, but Flow Learning enables you to add different modules according to your companies\u2019 needs<\/a>: <\/p>\n\n\n\n