{"id":2790,"date":"2025-12-09T16:23:40","date_gmt":"2025-12-09T16:23:40","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?post_type=resource&#038;p=2790"},"modified":"2026-09-06T13:11:00","modified_gmt":"2026-09-06T12:11:00","slug":"a-year-shaped-by-people-culture-and-conversations","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/motivating-employees\/a-year-shaped-by-people-culture-and-conversations\/","title":{"rendered":"A year shaped by people, culture and conversations"},"content":{"rendered":"\n<section class=\"wp-block-mapal-vertical-section alignfull vertical-section is-layout-flow wp-block-mapal-vertical-section-is-layout-flow\">\n\t\n\t<div class=\"wp-block-cover alignfull is-light vertical-section__container\">\n\t\t<span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-background-color has-background-dim-100 has-background-dim\"><\/span>\n\t\t<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group vertical-section__row is-layout-grid wp-container-core-group-is-layout-79dc550c wp-block-group-is-layout-grid\">\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-group vertical-section__content is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-mapal-content-section content-section wp-block-group mapal-pattern-resource-starter-content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-columns content-section__columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-column wp-block-column--left is-layout-flow wp-block-column-is-layout-flow\">\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"450\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Blog_xmas_banner.png\" alt=\"\" class=\"wp-image-2783\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Blog_xmas_banner.png 1920w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Blog_xmas_banner-300x70.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Blog_xmas_banner-1024x240.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Blog_xmas_banner-768x180.png 768w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Blog_xmas_banner-1536x360.png 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">As 2025 comes to a close, we are taking a moment to reflect on the people, ideas and conversations that shaped the year.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From our <strong>flagship Shine Summit,<\/strong> to <strong>insight-led webinars<\/strong> and <strong>standout customer stories<\/strong>, this year brought together voices from across hospitality to inform discussion, share perspective and influence how people and culture are approached across hospitality.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whether you joined us in person, tuned in online or followed the conversations along the way, thank you. And if you are catching up now, <strong>here are some of the moments that made 2025 one to remember.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1601\" height=\"272\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/title_01_v3.png\" alt=\"\" class=\"wp-image-2784\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/title_01_v3.png 1601w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/title_01_v3-300x51.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/title_01_v3-1024x174.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/title_01_v3-768x130.png 768w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/title_01_v3-1536x261.png 1536w\" sizes=\"auto, (max-width: 1601px) 100vw, 1601px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Over 200 hospitality leaders, culture champions and operators from across the UK joined us for our <strong>4th annual Shine People &amp; Culture Summit<\/strong>, an afternoon dedicated to the people at the heart of our industry. With five panels and sixteen speakers from brands including <a href=\"https:\/\/www.luckyvoice.com\/\">Lucky Voice<\/a>, <a href=\"https:\/\/bumsonseats.org\/\">Bums on Seats<\/a>, <a href=\"https:\/\/www.wingstop.co.uk\/\">Wingstop<\/a>, <a href=\"https:\/\/popeyesuk.com\/\">Popeyes<\/a> and <a href=\"https:\/\/loungers.co.uk\/\">Loungers<\/a>, the energy was electric from the moment the doors opened.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Key themes included:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><strong>Launching new sites<\/strong> with clarity and heart<\/li>\n\n<li><strong>Building neuroinclusive teams <\/strong>that thrive<\/li>\n\n<li><strong>Elevating service<\/strong> through small, intentional touches<\/li>\n\n<li><strong>Communicating with honesty<\/strong>, rhythm and purpose<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"https:\/\/mapal-os.com\/en\/resources\/blog\/the-power-of-people-in-hospitality-what-we-took-from-shine-people-culture-summit-2025\"><strong>Find out more about Shine 2025<\/strong><\/a><\/p>\n\n\n\n<article class=\"wp-block-mapal-testimonial-card testimonial-card swiper-slide wp-block-group\">\n\t\n\t<div class=\"wp-block-group testimonial-card__wrapper is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\n\t\t<div class=\"wp-block-group testimonial-card__details-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\n\t\t\t<p class=\"testimonial-card__testimonial-text wp-block-paragraph\">&quot;We don\u2019t just open a store \u2013 we open a culture. That\u2019s what people remember.&quot;<\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-group testimonial-card__author-details-wrapper is-nowrap is-layout-flex wp-container-core-group-is-layout-c7ebd8d6 wp-block-group-is-layout-flex\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group testimonial-card__author-organization-details-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\t\n\t\t\t\t<p class=\"testimonial-card__author-title wp-block-paragraph\">Craig Benson, Wingstop UK<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n<\/article>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Mapal Shine Summit - Highlights\" src=\"https:\/\/player.vimeo.com\/video\/1090440030?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2400\" height=\"314\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/Title_02_1.png\" alt=\"\" class=\"wp-image-2785\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Title_02_1.png 2400w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Title_02_1-300x39.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Title_02_1-1024x134.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Title_02_1-768x100.png 768w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Title_02_1-1536x201.png 1536w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Title_02_1-2048x268.png 2048w\" sizes=\"auto, (max-width: 2400px) 100vw, 2400px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">We unpacked a range of topics shaping hospitality, from culture and communication to onboarding, development and wider industry change. <strong>Below are the conversations and content that truly got people talking this year.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-5\"><strong>Communicating change with clarity and care<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We examined how more open, honest communication can reduce uncertainty, build trust and help teams feel grounded during periods of transition.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"https:\/\/mapal-os.com\/en\/motivating-employees\/communicating-change-with-clarity-and-care-eguide\">Get the guide<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-4\">The Employment Rights Bill and what it means for hospitality<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We hosted a two part webinar series to help hospitality leaders navigate the biggest legislative shift in recent years. In the first session, <a href=\"https:\/\/www.linkedin.com\/in\/dorothea-jonesma\/\">Dorothea Jones<\/a> (<a href=\"https:\/\/www.inclusivation.com\/\">Inclusivation<\/a>) and <a href=\"https:\/\/www.linkedin.com\/in\/tedblackwell\/\">Ted Blackwell<\/a> (<a href=\"https:\/\/springboard.uk.net\/\">Springboard<\/a>) broke down the proposals with clarity, covering:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><strong>Day one rights, flexible working and scheduling protections<\/strong><\/li>\n\n<li>New responsibilities around<strong> harassment prevention<\/strong><\/li>\n\n<li>Practical ways to <strong>adapt rotas, communication and expectations<\/strong><\/li>\n\n<li>How <strong>manager confidence shapes culture<\/strong> during change<\/li>\n<\/ul>\n\n\n\n<article class=\"wp-block-mapal-testimonial-card testimonial-card swiper-slide wp-block-group\">\n\t\n\t<div class=\"wp-block-group testimonial-card__wrapper is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\n\t\t<div class=\"wp-block-group testimonial-card__details-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\n\t\t\t<p class=\"testimonial-card__testimonial-text wp-block-paragraph\">&quot;Compliance keeps you out of court, culture keeps you in business.&quot;<\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-group testimonial-card__author-details-wrapper is-nowrap is-layout-flex wp-container-core-group-is-layout-c7ebd8d6 wp-block-group-is-layout-flex\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group testimonial-card__author-organization-details-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\t\n\t\t\t\t<p class=\"testimonial-card__author-title wp-block-paragraph\">Dorothea Jones reminded us<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n<\/article>\n\n\n\n<p class=\"wp-block-paragraph\">In the second session, <a href=\"https:\/\/www.linkedin.com\/in\/ginamarieknight\/\"><strong>Gina Knight<\/strong><\/a><strong> (<\/strong><a href=\"https:\/\/flatironsteak.co.uk\/\"><strong>Flat Iron<\/strong><\/a><strong>)<\/strong> and <a href=\"https:\/\/www.linkedin.com\/in\/keeley-watts-chartered-fcipd-07670b51\/\"><strong>Keeley Watts<\/strong><\/a><strong> (<\/strong><a href=\"https:\/\/thealchemistbars.com\/\"><strong>The Alchemist<\/strong><\/a><strong>)<\/strong> shared how they\u2019re preparing their teams in practice, from strengthening communication rhythms to embedding new expectations into everyday operations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"https:\/\/mapal-os.com\/en\/motivating-employees\/unpacking-the-latest-employment-rights-bill-webinar-sign-up\"><strong>Get the breakdown \u2013 Part 1<\/strong><\/a><strong> \u00a0 \u00a0 \u00a0<\/strong><a class=\"btn btn-themed\" href=\"https:\/\/mapal-os.com\/en\/motivating-employees\/from-policy-to-practice-what-the-employment-rights-bill-means-on-the-ground\"><strong>See how operators are preparing \u2013 Part 2<\/strong><\/a><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Employment Rights Bill webinar trailer\" src=\"https:\/\/player.vimeo.com\/video\/1145231976?h=e61398aa66&amp;dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-5\"><strong>What does people-centred data really look like?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We explored how data, when used with care, can highlight what teams need, bring attention to moments that matter and help leaders act early before small issues grow.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Shine 2025, <strong>Sodexo Live!\u2019s <\/strong>Arica Allen and Tevin Jones reinforced this, showing how people data can humanise the workplace and justify change and investment when it\u2019s used with clarity and intention.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"https:\/\/mapal-os.com\/en\/motivating-employees\/using-the-right-data-to-drive-action-report\">Get the guide<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-4\">How to build effective and scalable onboarding processes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We ran an onboarding webinar, where <a href=\"https:\/\/www.linkedin.com\/in\/clairecregan\/\"><strong>Claire Cregan<\/strong><\/a> from <a href=\"https:\/\/www.qhotels.co.uk\/\"><strong>The QHotels Collection<\/strong><\/a> shared how simplifying content and combining modules reduced their onboarding time from 13.5 hours to just 5, while improving consistency and confidence for new starters.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The conversation focused on:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><strong>Starting strong before day one<\/strong> to build confidence and connection early<\/li>\n\n<li><strong>Tailoring onboarding for different teams<\/strong> and experience levels at scale<\/li>\n\n<li><strong>Keeping content relevant<\/strong> across FOH, BOH and HQ roles<\/li>\n\n<li><strong>Embedding values and culture <\/strong>from the very first interaction<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"https:\/\/mapal-os.com\/en\/resources\/how-to-build-effective-and-scalable-onboarding-processes\">Watch the webinar<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2400\" height=\"314\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/Title_03_1.png\" alt=\"\" class=\"wp-image-2786\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Title_03_1.png 2400w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Title_03_1-300x39.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Title_03_1-1024x134.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Title_03_1-768x100.png 768w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Title_03_1-1536x201.png 1536w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Title_03_1-2048x268.png 2048w\" sizes=\"auto, (max-width: 2400px) 100vw, 2400px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">We&#8217;ve been lucky to work with some brilliant operators this year. Teams who are rethinking development, strengthening culture and creating better experiences for their people. Here are just a couple of the customer stories that made us especially proud.<\/p>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-5\"><strong>Puttshack: Building a modern, connected development journey<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Puttshack swapped manual processes for one connected platform that matches the pace of their venues. Clear pathways, engaging content and simple tracking made development smoother, more motivating and part of everyday life.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Key results:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>A surge in <strong>self-directed learning<\/strong><\/li>\n\n<li>More <strong>meaningful, consistent conversations<\/strong><\/li>\n\n<li><strong>Clearer progression pathways<\/strong><\/li>\n\n<li>Smoother, more <strong>engaging learning journeys<\/strong><\/li>\n\n<li>Modern, <strong>connected people processes<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"https:\/\/mapal-os.com\/en\/sop\/puttshack-powering-people-development-with-a-modern-connected-approach\">Find out how they did it<\/a><\/p>\n\n\n\n<article class=\"wp-block-mapal-testimonial-card testimonial-card swiper-slide wp-block-group\">\n\t\n\t<div class=\"wp-block-group testimonial-card__wrapper is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\n\t\t<div class=\"wp-block-group testimonial-card__details-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\n\t\t\t<p class=\"testimonial-card__testimonial-text wp-block-paragraph\">&quot;Having everything in one place has genuinely been a game-changer for us! It\u2019s modernised the way we support our teams, strengthened our ability to monitor growth, and made development feel more structured, professional and meaningful for every associate.&quot; Storm Webster, L&amp;D Manager, Puttshack<\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n<\/article>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2310\" height=\"176\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/logos_banner.png\" alt=\"\" class=\"wp-image-2787\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/logos_banner.png 2310w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/logos_banner-300x23.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/logos_banner-1024x78.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/logos_banner-768x59.png 768w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/logos_banner-1536x117.png 1536w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/logos_banner-2048x156.png 2048w\" sizes=\"auto, (max-width: 2310px) 100vw, 2310px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-5\"><strong>Butlin\u2019s: Delivering engaging, high-impact training at scale<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">By implementing <a href=\"https:\/\/mapal-os.com\/en\/solutions\/flow-learning\">Flow Learning<\/a>, Butlin\u2019s created a more personalised, engaging training experience that saves time, reduces turnover and builds team confidence from day one. Branded content, streamlined admin and powerful reporting helped them start great holidays with great onboarding.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Key results:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><strong>90%+ training completion<\/strong> in under two months<\/li>\n\n<li><span><strong>\u00a3100k+ saved in labour<\/strong> and onboarding time<\/span><\/li>\n\n<li>Faster, <strong>more confident new starters<\/strong><\/li>\n\n<li><strong>Higher guest satisfaction<\/strong> and stronger NPS<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"https:\/\/mapal-os.com\/en\/sop\/butlins-transforms-training-with-mapal\">Find out how they did it<\/a><\/p>\n\n\n\n<article class=\"wp-block-mapal-testimonial-card testimonial-card swiper-slide wp-block-group\">\n\t\n\t<div class=\"wp-block-group testimonial-card__wrapper is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\n\t\t<div class=\"wp-block-group testimonial-card__details-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\n\t\t\t<p class=\"testimonial-card__testimonial-text wp-block-paragraph\">\u201cThe feedback was instant. People felt supported \u2013 and they could actually see their own progress.\u201d Glenn Terell, Head of Learning and Development, Butlin&#039;s<\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n<\/article>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">A final thank you<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"400\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Xmas_thank_banner__2_-scaled.png\" alt=\"\" class=\"wp-image-2788\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Xmas_thank_banner__2_-scaled.png 2560w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Xmas_thank_banner__2_-300x47.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Xmas_thank_banner__2_-1024x160.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Xmas_thank_banner__2_-768x120.png 768w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Xmas_thank_banner__2_-1536x240.png 1536w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Xmas_thank_banner__2_-2048x320.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you to everyone who shared time, ideas and honest conversations with us this year. From panels and webinars to customer collaborations and industry events, it\u2019s been a privilege to learn alongside so many people who care deeply about the teams at the heart of it all.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are heading into 2026 with momentum, curiosity and a shared focus on<strong> what really matters for people in hospitality.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Wishing you a well-earned break and a great start to the year ahead!<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2289\" height=\"460\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/collage-01.png\" alt=\"\" class=\"wp-image-2789\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/collage-01.png 2289w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/collage-01-300x60.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/collage-01-1024x206.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/collage-01-768x154.png 768w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/collage-01-1536x309.png 1536w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/collage-01-2048x412.png 2048w\" sizes=\"auto, (max-width: 2289px) 100vw, 2289px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">Want to be first to hear what\u2019s next?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Join our mailing list to stay up to date with new content, upcoming events and the conversations shaping hospitality.<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">Ready to take your people strategy further?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Whether you\u2019re rethinking onboarding, improving development or strengthening communication, our tools are built to support operators who want to create better, more connected team experiences. We\u2019re here to help you turn ideas into impact.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"https:\/\/www.linkedin.com\/company\/mapal-group-uk\/\">Follow Mapal on LinkedIn<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"https:\/\/mapal-os.com\/en\/company\/contact-us-at-mapal-os?utm_source=321130033&amp;utm_medium=posteventpost&amp;utm_campaign=UK_CROSSVERTICAL_HE_2025_Q2_SHINE2025CONTENT\">Talk to us about your people strategy<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"https:\/\/mapal-os.com\/en\/solutions\">Explore our solutions<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"https:\/\/mapal-os.com\/en\/request-a-demo?utm_source=321130033&amp;utm_medium=posteventpost&amp;utm_campaign=UK_CROSSVERTICAL_HE_2025_Q2_SHINE2025CONTENT\">Book a conversation with our team<\/a><\/p>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>A look back at the people, events and conversations that shaped hospitality in 2025, from Shine Summit highlights to insight led webinars and customer stories.<\/p>\n","protected":false},"author":29,"featured_media":2633,"template":"resources","meta":{"resource_author_photo":{"attachment_id":0,"blog_id":0},"resource_webinar_contributors":[],"resource_whitepaper_contributors":[],"case_study_logo":0,"case_study_client_summary":"","resource_is_gated":false,"event_date":"","event_time":"","event_location_place":"","event_location_street":"","event_status":"","hubspot_form_id":"","download_cta_label":"Download","video_embed_url":"","_mapal_resource_is_blueprint":false,"_mapal_resource_blueprint_key":"","editor_notices":[],"footnotes":"","_mapal_market_applicability":[],"_mapal_localisation_intent":"","_mapal_localisation_intent_reason":"","_mapal_content_proposal_desired_slug":""},"resource_type":[14],"resource_tag":[],"resource_topic":[34],"resource_product":[],"class_list":["post-2790","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-articles","resource_topic-motivating-employees"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>A year shaped by people, culture and conversations | Hospitality Insights | Mapal UK<\/title>\n<meta name=\"description\" content=\"A look back at the people, events and conversations that shaped hospitality in 2025, from Shine Summit highlights to insight led webinars and customer stories. 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