{"id":2774,"date":"2025-11-25T14:14:43","date_gmt":"2025-11-25T14:14:43","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?post_type=resource&#038;p=2774"},"modified":"2026-09-16T07:38:08","modified_gmt":"2026-09-16T06:38:08","slug":"beyond-recognition-how-appreciation-drives-retention","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/motivating-employees\/beyond-recognition-how-appreciation-drives-retention\/","title":{"rendered":"Beyond recognition How appreciation drives retention"},"content":{"rendered":"\n<section class=\"wp-block-mapal-vertical-section alignfull vertical-section is-layout-flow wp-block-mapal-vertical-section-is-layout-flow\">\n<div class=\"wp-block-cover alignfull is-light vertical-section__container\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-group vertical-section__row is-layout-grid wp-container-core-group-is-layout-79dc550c wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group vertical-section__content is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-mapal-content-section content-section wp-block-group mapal-pattern-resource-starter-content\">\n<div class=\"wp-block-columns content-section__columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column wp-block-column--left is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"597\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Webinar_Beyond_recognition_LP_banner__1_-scaled.png\" alt=\"\" class=\"wp-image-2770\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Webinar_Beyond_recognition_LP_banner__1_-scaled.png 2560w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Webinar_Beyond_recognition_LP_banner__1_-300x70.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Webinar_Beyond_recognition_LP_banner__1_-1024x239.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Webinar_Beyond_recognition_LP_banner__1_-768x179.png 768w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Webinar_Beyond_recognition_LP_banner__1_-1536x358.png 1536w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Webinar_Beyond_recognition_LP_banner__1_-2048x478.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n\n<h2 id=\"h-creating-teams-that-feel-valued\" class=\"wp-block-heading is-style-heading-4\">Creating teams that feel valued<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Appreciation is more than a nice-to-have. In hospitality, it shapes confidence, drives <a href=\"https:\/\/mapal-os.com\/en\/solutions\/engagement\">engagement<\/a> and directly influences whether people choose to stay.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On Tuesday 16th December, join Moira Smith (<strong>Mapal<\/strong>) as she sits down with Alex Guilford (<strong>Urban Pubs &amp; Bars<\/strong>) to discuss how Urban Pubs brings appreciation and recognition to life across their teams, and the impact this has on engagement and retention.<\/p>\n\n\n\n<h3 id=\"h-what-to-expect\" class=\"wp-block-heading is-style-heading-5\"><strong>What to expect<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83e\udde1<strong> What appreciation really looks like in hospitality<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hear how Urban Pubs brings appreciation and recognition to life day-to-day &#8211; beyond the simple \u201cthank you\u201d.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udde3<strong> Helping people feel heard and supported across sites<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Discover how Alex and the team build connection across roles and locations, ensuring <a href=\"https:\/\/mapal-os.com\/en\/resources\/success-stories\/valor-hospitality-championing-careers-and-earning-industry-recognition\">every employee feels included and listened to<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udcc8 <strong>What truly drives appreciation<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Explore how development opportunities, training, progression and supportive managers help people feel invested in and motivated.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udd01 The retention impact<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">See how a strong culture of appreciation shows up in engagement, behaviour and long term commitment.<\/p>\n\n\n\n<div class=\"wp-block-mapal-contributors contributors-block wp-block-group is-layout-flow wp-block-mapal-contributors-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-88565953 wp-block-group-is-layout-flex\">\n<p class=\"is-style-label-md wp-block-paragraph\"><strong>CONTRIBUTORS AND GUESTS ON THIS WEBINAR<\/strong><\/p>\n\n\n\n<div class=\"wp-block-mapal-contributors-list contributors-list wp-block-group is-layout-flow wp-block-mapal-contributors-list-is-layout-flow\">\n<div class=\"wp-block-mapal-contributor-item contributor-item wp-block-group is-nowrap is-layout-flex wp-container-mapal-contributor-item-is-layout-eb8074cb wp-block-mapal-contributor-item-is-layout-flex\">\n<figure class=\"wp-block-image size-thumbnail contributor-item__image\"><img loading=\"lazy\" decoding=\"async\" width=\"360\" height=\"360\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/Alex_Guilford_headshot.png\" alt=\"\" class=\"wp-image-2771\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Alex_Guilford_headshot.png 360w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Alex_Guilford_headshot-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Alex_Guilford_headshot-150x150.png 150w\" sizes=\"auto, (max-width: 360px) 100vw, 360px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-88565953 wp-block-group-is-layout-flex\">\n<p class=\"is-style-label-md wp-block-paragraph\"><strong>Alex Guilford<\/strong><\/p>\n\n\n\n<p class=\"is-style-text-sm wp-block-paragraph\"><em>Learning and Development Coordinator, Urban Pubs &amp; Bars<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-contributor-item contributor-item wp-block-group is-nowrap is-layout-flex wp-container-mapal-contributor-item-is-layout-eb8074cb wp-block-mapal-contributor-item-is-layout-flex\">\n<figure class=\"wp-block-image size-thumbnail contributor-item__image\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2025\/11\/Moira_Smith_headshot-150x150.webp\" alt=\"A woman with long, straight, light brown hair, wearing a blue top, smiles at the camera against a light purple background.\" class=\"wp-image-4929\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2025\/11\/Moira_Smith_headshot-150x150.webp 150w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2025\/11\/Moira_Smith_headshot-300x300.webp 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2025\/11\/Moira_Smith_headshot.webp 360w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-88565953 wp-block-group-is-layout-flex\">\n<p class=\"is-style-label-md wp-block-paragraph\"><strong>Moira Smith<\/strong><\/p>\n\n\n\n<p class=\"is-style-text-sm wp-block-paragraph\"><em>Onboarding Consultant, Mapal<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Beyond recognition: How appreciation drives retention (for approval)\" src=\"https:\/\/player.vimeo.com\/video\/1141364138?h=1c991aa1e2&amp;dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"is-style-heading-6 wp-block-paragraph\">CONTRIBUTORS TO THIS WEBINAR INCLUDE:<\/p>\n\n\n\n<div class=\"wp-block-mapal-logo-cards logo-cards wp-block-group mapal-pattern-logo-cards is-layout-grid wp-container-mapal-logo-cards-is-layout-9f81b7d9 wp-block-mapal-logo-cards-is-layout-grid\">\n<div class=\"wp-block-mapal-review-button review-button\"><figure class=\"wp-block-image size-full review-button__image\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"343\" height=\"145\" viewbox=\"0 0 343 145\" fill=\"none\" class=\"wp-image-2773 wp-block-image__svg\" role=\"img\" aria-label=\"Urban Pubs\" focusable=\"false\"><g clip-path=\"url(#clip0_322_163)\"><path d=\"M238.648 68.7692V69.3462C237.269 69.7308 236.481 70.6923 235.497 72.8077C235.103 73.5769 234.906 74.1538 234.512 74.5385C236.088 76.6538 236.678 77.0385 237.86 77.0385C238.451 77.0385 239.041 76.6538 239.435 76.0769H240.026C239.848 76.6496 239.481 77.1488 238.983 77.4967C238.484 77.8445 237.882 78.0215 237.269 78C235.891 78 234.512 77.2308 233.528 75.8846C232.149 77.4231 230.771 78 229.393 78C227.03 78 225.06 76.2692 225.06 73.9615C225.06 72.2308 225.848 71.2692 228.802 69.3462C228.014 68.1923 227.423 67.0385 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