{"id":2693,"date":"2025-09-10T15:45:25","date_gmt":"2025-09-10T14:45:25","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?post_type=resource&#038;p=2693"},"modified":"2026-09-09T07:56:48","modified_gmt":"2026-09-09T06:56:48","slug":"the-role-of-the-manager-enabling-career-growth-in-hospitality","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/motivating-employees\/the-role-of-the-manager-enabling-career-growth-in-hospitality\/","title":{"rendered":"The role of the manager: Enabling career growth in hospitality"},"content":{"rendered":"\n<section class=\"wp-block-mapal-vertical-section alignfull vertical-section is-layout-flow wp-block-mapal-vertical-section-is-layout-flow\">\n\t\n\t<div class=\"wp-block-cover alignfull is-light vertical-section__container\">\n\t\t<span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-background-color has-background-dim-100 has-background-dim\"><\/span>\n\t\t<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group vertical-section__row is-layout-grid wp-container-core-group-is-layout-79dc550c wp-block-group-is-layout-grid\">\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-group vertical-section__content is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-mapal-content-section content-section wp-block-group mapal-pattern-resource-starter-content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-columns content-section__columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-column wp-block-column--left is-layout-flow wp-block-column-is-layout-flow\">\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2400\" height=\"400\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/UK_The_role_of_managers_LP_banner_1200x200.png\" alt=\"\" class=\"wp-image-2689\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/UK_The_role_of_managers_LP_banner_1200x200.png 2400w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/UK_The_role_of_managers_LP_banner_1200x200-300x50.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/UK_The_role_of_managers_LP_banner_1200x200-1024x171.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/UK_The_role_of_managers_LP_banner_1200x200-768x128.png 768w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/UK_The_role_of_managers_LP_banner_1200x200-1536x256.png 1536w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/UK_The_role_of_managers_LP_banner_1200x200-2048x341.png 2048w\" sizes=\"auto, (max-width: 2400px) 100vw, 2400px\" \/><\/figure>\n\n\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">Make managers matter<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Managers are the difference between staff who leave and staff who build a career in hospitality. Learn how to harness their impact on growth, <a href=\"https:\/\/mapal-os.com\/en\/solutions\/engagement\">engagement<\/a> and loyalty.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this <strong>on-demand webinar<\/strong>, our Head of Learning Experience, <strong>Bethany Paterson<\/strong>, was joined by <strong>Caitriona (Springboard Charity)<\/strong> to explore how managers shape careers, boost retention and build future talent pipelines.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to expect:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udd53 <strong>Start strong in the first weeks<\/strong><br>Give team members a clear path with early check-ins, expectations and visible progress.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc65 <strong>Support every role and route<\/strong><br>Help FOH, BOH and HQ colleagues grow through skills, projects and expertise, not just promotions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83c\udfaf <strong>Embed growth into daily leadership<\/strong><br>Use feedback, mentoring and structured opportunities to build loyalty and performance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83c\udf31 <strong>Build the future pipeline<\/strong><br>Showcase hospitality as a career for life and attract the next generation of talent.<\/p>\n\n\n\n<div class=\"wp-block-mapal-contributors contributors-block wp-block-group is-layout-flow wp-block-mapal-contributors-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-88565953 wp-block-group-is-layout-flex\">\n<p class=\"is-style-label-md wp-block-paragraph\"><strong>CONTRIBUTORS AND GUESTS ON THIS WEBINAR<\/strong><\/p>\n\n\n\n<div class=\"wp-block-mapal-contributors-list contributors-list wp-block-group is-layout-flow wp-block-mapal-contributors-list-is-layout-flow\">\n<div class=\"wp-block-mapal-contributor-item contributor-item wp-block-group is-nowrap is-layout-flex wp-container-mapal-contributor-item-is-layout-eb8074cb wp-block-mapal-contributor-item-is-layout-flex\">\n<figure class=\"wp-block-image size-thumbnail contributor-item__image\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/Bethany_Paterson_headshot.png\" alt=\"\" class=\"wp-image-2690\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Bethany_Paterson_headshot.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Bethany_Paterson_headshot-150x150.png 150w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-88565953 wp-block-group-is-layout-flex\">\n<p class=\"is-style-label-md wp-block-paragraph\"><strong>Bethany Paterson<\/strong><\/p>\n\n\n\n<p class=\"is-style-text-sm wp-block-paragraph\"><em>Head of Learning Experience<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-contributor-item contributor-item wp-block-group is-nowrap is-layout-flex wp-container-mapal-contributor-item-is-layout-eb8074cb wp-block-mapal-contributor-item-is-layout-flex\">\n<figure class=\"wp-block-image size-thumbnail contributor-item__image\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/Caitriona_Lennox_headshot.png\" alt=\"\" class=\"wp-image-2691\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Caitriona_Lennox_headshot.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Caitriona_Lennox_headshot-150x150.png 150w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-88565953 wp-block-group-is-layout-flex\">\n<p class=\"is-style-label-md wp-block-paragraph\"><strong>Caitriona Lennox<\/strong><\/p>\n\n\n\n<p class=\"is-style-text-sm wp-block-paragraph\"><em>Head of Northern Ireland<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"is-style-heading-6 wp-block-paragraph\">CONTRIBUTORS TO THIS WEBINAR INCLUDE:<\/p>\n\n\n\n<div class=\"wp-block-mapal-logo-cards logo-cards wp-block-group mapal-pattern-logo-cards is-layout-grid wp-container-mapal-logo-cards-is-layout-9f81b7d9 wp-block-mapal-logo-cards-is-layout-grid\">\n<div class=\"wp-block-mapal-review-button review-button\">\n<figure class=\"wp-block-image size-full review-button__image\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1747\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/SpringboardCharity_Stacked_OnWhite2-scaled.png\" alt=\"Springboard Charity\" class=\"wp-image-2692\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/SpringboardCharity_Stacked_OnWhite2-scaled.png 2560w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/SpringboardCharity_Stacked_OnWhite2-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/SpringboardCharity_Stacked_OnWhite2-1024x699.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/SpringboardCharity_Stacked_OnWhite2-768x524.png 768w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/SpringboardCharity_Stacked_OnWhite2-1536x1048.png 1536w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/SpringboardCharity_Stacked_OnWhite2-2048x1397.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n<div class=\"hubspot-form wp-block-mapal-hubspot-form\">\n\t<script src=\"https:\/\/js-eu1.hsforms.net\/forms\/embed\/developer\/146400229.js\" 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Join Mapal and Springboard in this free on-demand webinar.<\/p>\n","protected":false},"author":45,"featured_media":0,"template":"resources","meta":{"resource_author_photo":{"attachment_id":0,"blog_id":0},"resource_webinar_contributors":[],"resource_whitepaper_contributors":[],"case_study_logo":0,"case_study_client_summary":"","resource_is_gated":false,"event_date":"2025-09-10","event_time":"14:45","event_location_place":"","event_location_street":"","event_status":"on-demand","hubspot_form_id":"","download_cta_label":"Download","video_embed_url":"","_mapal_resource_is_blueprint":false,"_mapal_resource_blueprint_key":"","editor_notices":[],"footnotes":"","_mapal_market_applicability":[],"_mapal_localisation_intent":"","_mapal_localisation_intent_reason":"","_mapal_content_proposal_desired_slug":""},"resource_type":[15],"resource_tag":[],"resource_topic":[34],"resource_product":[44,40],"class_list":["post-2693","resource","type-resource","status-publish","hentry","resource_type-past-webinar","resource_topic-motivating-employees","resource_product-engagement","resource_product-flow-learning"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The role of the manager: Enabling career growth in hospitality | Hospitality Insights | Mapal UK<\/title>\n<meta name=\"description\" content=\"Discover how managers can unlock career growth, engagement and retention in hospitality. 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