{"id":2663,"date":"2025-07-08T14:09:38","date_gmt":"2025-07-08T13:09:38","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?post_type=resource&p=2663"},"modified":"2026-09-09T07:56:55","modified_gmt":"2026-09-09T06:56:55","slug":"lessons-in-people-first-data-report","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/motivating-employees\/lessons-in-people-first-data-report\/","title":{"rendered":"Lessons in people-first data report"},"content":{"rendered":"\n
\n\t\n\t
\n\t\t<\/span>\n\t\t
\n\t\t\t\n\t\t\t
\n\t\t\t\t\n\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t
\n\n
\"\"<\/figure>\n\n\n\n\n\n

Hospitality is a people business. So why are we still tracking learning like it\u2019s a checkbox?<\/strong><\/h2>\n\n\n\n

In a world where completions don\u2019t always equal competence and attendance doesn\u2019t always mean improvement, this report challenges hospitality leaders to rethink how they measure training, culture and performance.<\/a><\/p>\n\n\n\n

Led by insights from Owen Ferguson, Chief Learning Officer at Mapal, this report unpacks what people-first data<\/i> really looks like – and how hospitality leaders can use it to create momentum that lasts beyond the login screen.<\/p>\n\n\n\n

It\u2019s practical. It\u2019s relevant. And it\u2019s built for real-world teams.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
What you\u2019ll take away from this report:<\/strong><\/h5>\n\n\n\n
    \n
  • Why activity data is only half the story – and what to track instead<\/li>\n\n
  • How to use benchmarking to build belief, not just competition<\/li>\n\n
  • What behaviour change looks like in real-world hospitality<\/li>\n\n
  • The role of managers in translating insight into impact<\/li>\n\n
  • How AI can save time and sharpen people decisions without replacing them<\/li>\n\n
  • Practical data tips you can apply straight away<\/li>\n<\/ul>\n\n\n\n

    And much more…<\/p>\n\n\n\n

    \n
    \n

    CONTRIBUTORS TO THIS REPORT:<\/strong><\/p>\n\n\n\n

    \n
    \n
    \"\"<\/figure>\n\n\n\n
    \n

    Owen Ferguson<\/strong><\/p>\n\n\n\n

    Chief Learning Officer at Mapal<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n

    \n\t