{"id":2569,"date":"2024-12-03T11:26:37","date_gmt":"2024-12-03T11:26:37","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?post_type=resource&#038;p=2569"},"modified":"2026-08-26T12:55:31","modified_gmt":"2026-08-26T11:55:31","slug":"the-next-big-thing-in-hospitality-staff-learning-new-challenges-launching","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/motivating-employees\/the-next-big-thing-in-hospitality-staff-learning-new-challenges-launching\/","title":{"rendered":"The next big thing in hospitality staff learning: New Challenges launching!"},"content":{"rendered":"\n<section class=\"wp-block-mapal-vertical-section alignfull vertical-section is-layout-flow wp-block-mapal-vertical-section-is-layout-flow\">\n\t\n\t<div class=\"wp-block-cover alignfull is-light vertical-section__container\">\n\t\t<span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-background-color has-background-dim-100 has-background-dim\"><\/span>\n\t\t<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group vertical-section__row is-layout-grid wp-container-core-group-is-layout-79dc550c wp-block-group-is-layout-grid\">\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-group vertical-section__content is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-mapal-content-section content-section wp-block-group mapal-pattern-resource-starter-content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-columns content-section__columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-column wp-block-column--left is-layout-flow wp-block-column-is-layout-flow\">\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"760\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/Resource_Image_1.png\" alt=\"\" class=\"wp-image-2567\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Resource_Image_1.png 1080w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Resource_Image_1-300x211.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Resource_Image_1-1024x721.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Resource_Image_1-768x540.png 768w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i>In an industry where time is money and guest satisfaction is paramount, staying ahead of the competition isn\u2019t just about delivering exceptional service &#8211; it\u2019s about continuously <a href=\"https:\/\/mapal-os.com\/en\/solutions\/flow-learning\">improving the skills of your team<\/a>.<\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i>But let\u2019s be honest, sometimes learning can feel like a necessary evil, especially when it comes to <a href=\"https:\/\/mapal-os.com\/en\/solutions\/compliance\">compliance<\/a> or product knowledge. Enter Mapal\u2019s <strong>Challenges<\/strong> &#8211; the newest way to make learning fun, engaging and even a bit competitive (friendly competition, of course)!<\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><!-- notionvc: 49a86260-889f-4a34-937a-b1324f0790a2 --><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><!-- notionvc: 0dee589a-66fb-4039-96a6-85d4abfbbd04 --><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><!-- notionvc: 7209597e-fa2e-40f7-afa4-0c9f234fdb7c --><\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">What are Challenges?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Challenges<\/strong> are interactive, gamified resources built specifically to enhance the learning experience in the hospitality industry. Think of them as mini-games, but with a purpose!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These scenario-based exercises allow learners to tackle real-world situations &#8211; from decision-making to product knowledge &#8211; in a way that\u2019s engaging and, dare we say, enjoyable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The best part? <strong>Challenges<\/strong> are designed to be fun and competitive, but they\u2019re also deeply educational. They are linked directly to <strong>Leaderboards<\/strong> on Mapal One, making it easy to track progress and ignite that competitive spark among team members.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whether it\u2019s a quiz on compliance or making the perfect cocktail, <strong>Challenges<\/strong> encourage learners to apply what they\u2019ve learned in an interactive, memorable way.<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">Why were Challenges created?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">So, why did we create <strong>Challenges<\/strong>? Great question!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With the growing popularity of gamification in the workplace, it became clear that there was an exciting opportunity to elevate hospitality learning programmes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our existing learning solutions within Flow Learning are designed to deliver essential content in a fun and engaging way. However, alongside Flow Learning, <strong>Challenges<\/strong> offer employees an additional, interactive way to absorb information in a team-oriented, competitive setting.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Compliance and service topics, while essential, can sometimes feel dry. <strong>Challenges<\/strong> were created to inject a little extra excitement into these areas, making them more interactive and engaging through comradery and competition, without replacing the effective learning methods already available on Mapal One.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s all about providing variety and enhancing the overall learning experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><!-- notionvc: 6fbce9f6-8d98-413e-9d1d-3867125c4439 --><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"912\" height=\"610\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/image2.png\" alt=\"\" class=\"wp-image-2568\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/image2.png 912w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/image2-300x201.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/image2-768x514.png 768w\" sizes=\"auto, (max-width: 912px) 100vw, 912px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">How to use Challenges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Challenges<\/strong> are incredibly flexible, meaning you can integrate them into your learning programs however you see fit. Here\u2019s how they can work for you:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><strong>Pre-assessment<\/strong>: Start with a <strong>Challenge<\/strong> to introduce a new topic in an engaging way, sparking interest and excitement before formal learning programmes begin<\/li>\n\n<li><strong>Post-assessment<\/strong>: Reinforce learning after completing traditional courses, ensuring that key information is retained and applied in real-world scenarios<\/li>\n\n<li><strong>Quick refreshers<\/strong>: Provide learners with a quick and fun way to revisit important concepts without having to go through an entire course again<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">And the best part? Each <strong>Challenge<\/strong> is conveniently displayed on the learner\u2019s dashboard, where they can access it anytime and compete with colleagues for the top spot on the <strong>Leaderboard<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Plus, <strong>Challenges<\/strong> can be added to a learning collection, making them an easy addition to your learning pathways.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><!-- notionvc: fcce300a-7182-4818-b76d-3c630eae57d8 --><!-- notionvc: 6566aaa3-3103-4070-bfbc-bd3de76a9010 --><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><!-- notionvc: c8829327-93ed-4015-af44-1d3e51051027 --><\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">New Challenges launching on 6th December 2024<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">And the big news, the reason you\u2019re all here&#8230; You may be familiar with our current six\u00a0<strong>Challenges<\/strong>; health and safety, food safety, food allergens, guest service, service that sells and conflict resloution.<br> Well, on <strong>Friday 6th December<\/strong>, four exciting new product knowledge <strong>Challenges<\/strong> will be available, each designed to boost specific skills that will elevate your team\u2019s performance and enhance guest experiences. Here\u2019s what\u2019s coming:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Coffee making<\/strong><br> \tPerfect for team members looking to refine their barista skills, this <strong>Challenge<\/strong> takes place in a Parisian caf\u00e9, where learners face a series of decisions based on five classic coffee drinks.\u00a0<br> \tFrom espresso to cappuccino, they\u2019ll pick up practical tips on improving drink production while keeping the coffees flowing &#8211; and your guests smiling and caffeinated (they\u2019re the same thing, aren\u2019t they?).<\/li>\n\n<li><strong>Perfect your wine pairing<\/strong><br> \tWine and food pairings are an essential part of the dining experience.\u00a0<br> \tThis <strong>Challenge<\/strong> helps service teams confidently recommend wines that pair perfectly with meals.\u00a0<br> \tLearners will explore flavour profiles, food pairings and progressively complex scenarios, ultimately elevating your team\u2019s ability to wow guests with their wine knowledge.<\/li>\n\n<li><strong>Classic cocktails<\/strong><br> \tSet in a sleek cocktail bar, this <strong>Challenge<\/strong> lets bartenders brush up on their knowledge of four classic cocktails.\u00a0<br> \tLearners will test their skills in mixing, shaking and serving drinks while gaining confidence in their cocktail-making abilities.\u00a0<br> \tIt\u2019s a perfect refresher for both new and experienced bartenders.<\/li>\n\n<li><strong>Beer pairing<\/strong>\u00a0<br> \tThis <strong>Challenge<\/strong> is designed to help service teams improve their beer and food pairing skills.\u00a0<br> \tLearners will explore popular beer styles, apply essential pairing principles and tackle real-world guest requests with increasing complexity.\u00a0<br> \tBoost your team\u2019s confidence in beer recommendations and elevate the guest experience with this practical <strong>Challenge<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">These <strong>Challenges<\/strong> move beyond storytelling to focus on practical decision-making related to product knowledge and customer service, all within the environment where these products are typically served.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><!-- notionvc: 51ec8bca-6a2b-4e23-989e-ae8800aa015a --><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><!-- notionvc: bdef0a52-9fc8-40ca-a3ae-9ecbda9f8358 --><!-- notionvc: 0e88dd5d-3427-4d86-95a4-3c58f1ff5efd --><\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">Why adpot Challenges?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Still wondering if <strong>Challenges<\/strong> are worth it? Here\u2019s why you should consider adopting them in your learning programme:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><strong>Incre<\/strong><strong>ased engagement<\/strong>: <strong>Challenges<\/strong> add a healthy, competitive edge to learning, which can ensure key points are retained<\/li>\n\n<li><strong>Boosted retention<\/strong>: The gamified approach encourages repetition, leading to better long-term retention of key concepts<\/li>\n\n<li><strong>A culture of continuous learning<\/strong>: Learners are motivated to revisit <strong>Challenges<\/strong>, improving their scores and encouraging learning to be an ongoing habit<\/li>\n\n<li><strong>Reinforced compliance<\/strong>: <strong>Challenges<\/strong> can be especially effective in compliance training, making mandatory topics engaging and memorable<\/li>\n\n<li><strong>Flexible learning<\/strong>: Use <strong>Challenges<\/strong> before, during or after formal training sessions to support diverse learning pathways<\/li>\n\n<li><strong>Real-world decision-making<\/strong>: Learners face real-life scenarios and practice making quick, informed decisions &#8211; valuable skills for a fast-paced environment<\/li>\n\n<li><strong>Enhanced product knowledge<\/strong>: Stay updated on key products in the hospitality industry, improving your team\u2019s ability to provide excellent service<\/li>\n\n<li><strong>Customisable to your needs<\/strong>: As with all our content, the <strong>Challenges<\/strong> can be customised. Or customers can create their own using our templates<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">Ready to level up your team?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With the new product-focused challenges launching soon, there\u2019s never been a better time to integrate <strong>Challenges<\/strong> into your learning programme.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The results are clear: higher engagement, better retention and a more skilled, confident workforce.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To get started or to find out more, reach out to your Customer Success team today. Your staff (and your guests) will thank you!<\/p>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Let&#8217;s talk about our new Challenges that Mapal is launching on Friday December 6th<\/p>\n","protected":false},"author":45,"featured_media":2567,"template":"resources","meta":{"resource_author_photo":{"attachment_id":0,"blog_id":0},"resource_hero_banner":{"attachment_id":0,"blog_id":0},"resource_webinar_contributors":[],"resource_whitepaper_contributors":[],"case_study_logo":0,"case_study_client_summary":"","resource_is_gated":false,"event_date":"","event_time":"","event_location_place":"","event_location_street":"","event_status":"","hubspot_form_id":"","download_cta_label":"Download","video_embed_url":"","_mapal_resource_is_blueprint":false,"_mapal_resource_blueprint_key":"","editor_notices":[],"_mapal_resource_surface_role":"","footnotes":"","_mapal_market_applicability":[],"_mapal_localisation_intent":"","_mapal_localisation_intent_reason":"","_mapal_content_proposal_desired_slug":""},"resource_type":[14],"resource_tag":[],"resource_topic":[34],"resource_product":[44,40,41],"class_list":["post-2569","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-articles","resource_topic-motivating-employees","resource_product-engagement","resource_product-flow-learning","resource_product-workforce"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mapal launches new Challenges for hospitality employee learning journeys<\/title>\n<meta name=\"description\" content=\"Mapal will launch new Challenges to support staff engagement and motivation in their hospitality learning journeys\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mapal-os.com\/en\/motivating-employees\/the-next-big-thing-in-hospitality-staff-learning-new-challenges-launching\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The next big thing in hospitality staff learning: New Challenges launching! 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