{"id":2490,"date":"2024-05-31T12:43:48","date_gmt":"2024-05-31T11:43:48","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?post_type=resource&#038;p=2490"},"modified":"2026-09-08T15:39:12","modified_gmt":"2026-09-08T14:39:12","slug":"shine-people-and-culture-summit-london-2024-replay","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/resources\/webinars\/shine-people-and-culture-summit-london-2024-replay\/","title":{"rendered":"Shine People and Culture Summit &#8211; London 2024 replay"},"content":{"rendered":"\n<section class=\"wp-block-mapal-vertical-section alignfull vertical-section is-layout-flow wp-block-mapal-vertical-section-is-layout-flow\">\n\t\n\t<div class=\"wp-block-cover alignfull is-light vertical-section__container\">\n\t\t<span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-background-color has-background-dim-100 has-background-dim\"><\/span>\n\t\t<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group vertical-section__row is-layout-grid wp-container-core-group-is-layout-79dc550c wp-block-group-is-layout-grid\">\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-group vertical-section__content is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-mapal-content-section content-section wp-block-group mapal-pattern-resource-starter-content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-columns content-section__columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-column wp-block-column--left is-layout-flow wp-block-column-is-layout-flow\">\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"425\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/UK_SPCS__24_-_Header_LP_NO_DATE_SLIM_VERSION_-__1200x200-scaled.png\" alt=\"\" class=\"wp-image-2489\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/UK_SPCS__24_-_Header_LP_NO_DATE_SLIM_VERSION_-__1200x200-scaled.png 2560w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/UK_SPCS__24_-_Header_LP_NO_DATE_SLIM_VERSION_-__1200x200-300x50.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/UK_SPCS__24_-_Header_LP_NO_DATE_SLIM_VERSION_-__1200x200-1024x170.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/UK_SPCS__24_-_Header_LP_NO_DATE_SLIM_VERSION_-__1200x200-768x128.png 768w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/UK_SPCS__24_-_Header_LP_NO_DATE_SLIM_VERSION_-__1200x200-1536x255.png 1536w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/UK_SPCS__24_-_Header_LP_NO_DATE_SLIM_VERSION_-__1200x200-2048x340.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-3\">Watch the Shine People &amp; Culture Summit London 2024<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i>Our 3rd annual <i>Shine People &amp; Culture Summit<\/i> was held in the impressive Soho Curzon Cinema, London, on 16th May 2024. Not only was there valuable insight from industry leaders through panels and keynotes, but also innovative presentations and projections into the future of hospitality. This included but wasn\u2019t limited to <strong>sustainability<\/strong>, <strong>continuous learning<\/strong> and <strong>artificial intelligence<\/strong>.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">PANEL: Creating a Culture of Continuous Learning and Innovation<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Panel - Creating a Culture of Continuous Learning and Innovation\" src=\"https:\/\/player.vimeo.com\/video\/952323910?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dan Barnes<\/strong> | Founder &amp; Managing Director at\u00a0Flourish Hospitality<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ian Leigh<\/strong> | Managing Director at Thai Leisure Group<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>James Partington<\/strong> | Head of Talent at The Ned<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Karen Bates\u00a0<\/strong>| Global People Director at\u00a0BrewDog<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Moderator:\u00a0<strong>Leo Espouy<\/strong>\u00a0\u00a0|\u00a0\u00a0Head of Sales Development at\u00a0Mapal Group<\/p>\n\n\n\n<table class=\"table\"> \t<tbody> \t<\/tbody> <\/table>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">KEYNOTE: 86 The Silence: The Story of So Let\u2019s Talk and Our Learnings Along the Way<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Keynote \u2013 86 The Silence: The Story of So Let\u2019s Talk and Our Learnings Along the Way\" src=\"https:\/\/player.vimeo.com\/video\/952357738?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Paddy Howley\u00a0<\/strong>|\u00a0Founder at So Let&#8217;s Talk<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">INTERVIEW:\u200b Sustainable Hospitality : Balancing Profit and Planet<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Interview \u2013 Sustainable Hospitality : Balancing Profit and Planet\" src=\"https:\/\/player.vimeo.com\/video\/952358064?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Jill Scatchard<\/strong> | HR Director at Oakman Group<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Moderator:\u00a0<strong>Harry Bennett\u00a0<\/strong>\u00a0|\u00a0 UK Sales Director at\u00a0Mapal Group<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">PANEL: Create an Inspiring and High-Performance Team<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Panel \u2013 Create an Inspiring and High-Performance Team\" src=\"https:\/\/player.vimeo.com\/video\/952356099?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Theresa Mitchell<\/strong> | Learning\u00a0and\u00a0Development Business\u00a0Partner at JW Lees<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Michael Whitehead<\/strong> | Area Vice President Human Resources &#8211; London HQ | Europe | Asia at Yotel<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ryan Ashton<\/strong> | Director at Constellation \/ Levy<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Moderator:\u00a0<strong>Jonny Ballance\u00a0<\/strong>\u00a0|\u00a0 Enterprise Business Development Manager at\u00a0Mapal Group<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">PRESENTATION: Springboard &amp; Mapal : Supporting Employability for Hospitality<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Presentation \u2013 Springboard &amp; Mapal : Supporting Employability for Hospitality\" src=\"https:\/\/player.vimeo.com\/video\/952320828?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Kelly Johnstone<\/strong> | Chief Operations Officer at Springboard<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ted Blackwell <\/strong>| Head of Digital Development at Springboard<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">PANEL:\u200b Practical AI Applications Emerging in Hospitality<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Panel \u2013 Practical AI Applications Emerging in Hospitality\" src=\"https:\/\/player.vimeo.com\/video\/952322458?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Arica Allen<\/strong> | Vice President Hospitality and Innovation at Sodexo Live<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dmitry Filimonov<\/strong> | CEO &amp; Co-Founder at Inservo<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Mohammad Hamid<\/strong>\u00a0| Lead Technology Advisor at\u00a0Inservo\u00a0&amp; Contractor at\u00a0Google DeepMind<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Rik Esselink\u00a0<\/strong>\u00a0|\u00a0Chief Revenue Officer at\u00a0Mapal<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Moderator: <strong>Elly Johnston<\/strong>\u00a0\u00a0|\u00a0 Global Accounts Director at\u00a0Mapal Group<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">KEYNOTE: People First Customers Second<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Keynote - People First Customers Second\" src=\"https:\/\/player.vimeo.com\/video\/952359357?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JJ Goodman\u00a0<\/strong>|\u00a0Creative Director at<strong>\u00a0<\/strong>Nightcap<\/p>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Watch it again or see what you missed from our recent hospitality HR event in London, where expert leaders share their industry insights. Watch the recording of our highlights now!<\/p>\n","protected":false},"author":45,"featured_media":2455,"template":"resources","meta":{"resource_author_photo":{"attachment_id":0,"blog_id":0},"resource_webinar_contributors":[],"resource_whitepaper_contributors":[],"case_study_logo":0,"case_study_client_summary":"","resource_is_gated":false,"event_date":"2024-05-31","event_time":"11:43","event_location_place":"","event_location_street":"","event_status":"on-demand","hubspot_form_id":"","download_cta_label":"Download","video_embed_url":"https:\/\/vimeo.com\/952323910","_mapal_resource_is_blueprint":false,"_mapal_resource_blueprint_key":"","editor_notices":[],"footnotes":"","_mapal_market_applicability":[],"_mapal_localisation_intent":"","_mapal_localisation_intent_reason":"","_mapal_content_proposal_desired_slug":""},"resource_type":[15],"resource_tag":[],"resource_topic":[],"resource_product":[],"class_list":["post-2490","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-past-webinar"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Shine People and Culture Summit - London 2024 replay | Hospitality Insights | Mapal UK<\/title>\n<meta name=\"description\" content=\"Watch it again or see what you missed from our recent hospitality HR event in London, where expert leaders share their industry insights. 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