{"id":2454,"date":"2023-06-02T12:29:43","date_gmt":"2023-06-02T11:29:43","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?post_type=resource&#038;p=2454"},"modified":"2026-09-08T15:39:14","modified_gmt":"2026-09-08T14:39:14","slug":"shine-people-and-culture-summit-london-2023-replay","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/resources\/webinars\/shine-people-and-culture-summit-london-2023-replay\/","title":{"rendered":"Shine People and Culture Summit &#8211; London 2023 replay"},"content":{"rendered":"\n<section class=\"wp-block-mapal-vertical-section alignfull vertical-section is-layout-flow wp-block-mapal-vertical-section-is-layout-flow\">\n\t\n\t<div class=\"wp-block-cover alignfull is-light vertical-section__container\">\n\t\t<span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-background-color has-background-dim-100 has-background-dim\"><\/span>\n\t\t<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group vertical-section__row is-layout-grid wp-container-core-group-is-layout-79dc550c wp-block-group-is-layout-grid\">\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-group vertical-section__content is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-mapal-content-section content-section wp-block-group mapal-pattern-resource-starter-content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-columns content-section__columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-column wp-block-column--left is-layout-flow wp-block-column-is-layout-flow\">\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"199\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/UK_SPCS_-_Header_LP_NO_DATE_SLIM_VERSION_-__1200x200.png\" alt=\"\" class=\"wp-image-2453\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/UK_SPCS_-_Header_LP_NO_DATE_SLIM_VERSION_-__1200x200.png 1200w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/UK_SPCS_-_Header_LP_NO_DATE_SLIM_VERSION_-__1200x200-300x50.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/UK_SPCS_-_Header_LP_NO_DATE_SLIM_VERSION_-__1200x200-1024x170.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/UK_SPCS_-_Header_LP_NO_DATE_SLIM_VERSION_-__1200x200-768x127.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-3\">Watch the Shine People &amp; Culture Summit London 2023<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i>Shine People &amp; Culture Summit<\/i> is an event organised by Mapal OS to share ideas, information and experiences about <strong>the central element in every hospitality business: people.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The event was held on 23 May at Soho Curzon Cinema, London and included talks and panels from hospitality leaders who shared their expertise on topics such as <strong>recruitment, team engagement<\/strong> and <strong>family-friendly companies.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">KEYNOTE: Humans vs. robots<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"KEYNOTE: Humans vs. robots\" src=\"https:\/\/player.vimeo.com\/video\/834480746?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>James Hacon<\/strong> | Chief Marketing Officer &#8211; Mapal Group\u200b<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">PANEL: Attracting and retaining the best talent<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"PANEL: Attracting and retaining the best talent\" src=\"https:\/\/player.vimeo.com\/video\/834481422?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Fernanda Antonio<\/strong> |\u00a0Head of People &amp; Culture \u2013\u00a0Caravan Restaurants\u200b<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Kieron Bailey <\/strong>|\u00a0Co-owner &amp; Director \u2013\u00a0Otolo\u200b<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Trudi Parr<\/strong> |\u00a0Head of People &amp; Development \u2013\u00a0Mollie\u2019s<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Moderated by: \u200b<br> <strong>James McLuckie <\/strong>| Group Chief Learning Officer &#8211; Mapal Group\u200b<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">KEYNOTE: Recognition and communication as keys to talent retention<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"KEYNOTE: Recognition and communication as keys to talent retention\" src=\"https:\/\/player.vimeo.com\/video\/834484038?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Jaime Fern\u00e1ndez\u00a0<\/strong>|\u00a0Co-founder\u00a0 \u2013\u00a0\u00a0Engagement by Mapal\u200b<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">PANEL:\u200b  Building leadership capability and talent pipeline<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"PANEL: Building leadership capability and talent pipeline\" src=\"https:\/\/player.vimeo.com\/video\/834482730?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Katarina Mizakova<\/strong> | Head of HR &#8211; Le Pain Quotidien\u200b<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ian Leigh\u00a0<\/strong>|\u00a0Managing\u00a0Director\u00a0&#8211;\u00a0Thai\u00a0Leisure\u00a0Group\u200b<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Moderated by:\u00a0\u200b<br> <strong>James\u00a0McLuckie\u00a0<\/strong>|\u00a0Group\u00a0Chief\u00a0Learning\u00a0Officer\u00a0&#8211;\u00a0Mapal Group\u200b<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">PANEL: Time to listen to our future workforce<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"PANEL: Time to listen to our future workforce\" src=\"https:\/\/player.vimeo.com\/video\/834482055?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Hristina Ilieva <\/strong>&#8211; Student\u200b<br> <strong>Kiril Petrov <\/strong>&#8211; Student \u200b<br> <strong>Jade Isidro <\/strong>&#8211; Student\u200b<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dawn\u00a0Bowstead\u00a0<\/strong>|\u00a0Founder &amp; Owner \u2013\u00a0Hospitality\u00a0Jobs UK\u200b<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">PANEL: How to ensure your brand standards through training<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"PANEL: How to ensure your brand standards through training\" src=\"https:\/\/player.vimeo.com\/video\/834483371?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Antonino Forte<\/strong> | Deputy General Manager \u2013 Galvin at Windows\u200b<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Kelly\u00a0<\/strong>|\u00a0Head\u00a0of\u00a0Culture &amp;\u00a0Development\u00a0 \u2013\u00a0Butlin\u2019s\u200b<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Moderated by:\u00a0\u200b<br> <strong>Harry Bennett<\/strong>\u00a0|\u00a0Head of Sales UK \u2013\u00a0Mapal Group\u200b<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">PANEL:\u200b Taking a chance on the vulnerable and inexperienced\u200b<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"PANEL: Taking a chance on the vulnerable and inexperienced\" src=\"https:\/\/player.vimeo.com\/video\/834484451?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Chris Gamm <\/strong>|\u00a0CEO &#8211;\u00a0Springboard\u200b<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Amanda Scott <\/strong>|\u00a0Director of Talent, Learning &amp; D&amp;I\u00a0\u2013\u00a0Compass Group\u200b<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Greg Mangham<\/strong> |\u00a0CEO \u2013\u00a0Only a Pavement Away\u200b<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Una O\u2019Reilly <\/strong>|\u00a0Group Chief People, Culture &amp; Sustainability Officer\u00a0\u2013\u00a0The Ivy Collection,\u00a0Caprice Holdings, Bill\u2019s, The Birley Clubs\u200b<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Moderated by:\u00a0\u200b<br> <strong>James Hacon <\/strong>| Chief Marketing Officer &#8211;\u00a0Mapal Group\u200b<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">PANEL:\u200b Becoming a family-friendly employer\u200b<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"PANEL: Becoming a family-friendly employer\" src=\"https:\/\/player.vimeo.com\/video\/834485008?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Emma Jarvis<\/strong>\u00a0|\u00a0Co-founder\u00a0&#8211;\u00a0Parent Promise Collective\u200b<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Natalie Parsons<\/strong>\u00a0|\u00a0Co-founder\u00a0\u2013\u00a0Parent\u00a0Promise\u00a0Collective\u200b<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Raj Jones<\/strong>\u00a0|\u00a0Head of Diversity, Equity &amp; Inclusion\u00a0\u2013\u00a0Sodexo\u200b<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Moderated by:\u00a0\u200b<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Shelina\u00a0Permalloo<\/strong>\u00a0|\u00a0Director\u00a0&#8211;\u00a0Lakaz\u00a0Maman\u00a0Mauritian\u00a0Street\u00a0Kitchen\u200b<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">KEYNOTE: How to get talent to fall in love with hospitality again<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"KEYNOTE: How to get talent to fall in love with hospitality again\" src=\"https:\/\/player.vimeo.com\/video\/834488395?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Emily\u00a0Firth\u00a0<\/strong>|\u00a0Partner &amp; Co-founder \u00a0\u2013\u00a0\u00a0TheTruthWorks\u200b<\/p>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Watch it again or see what you missed from our recent hospitality HR event in London, where expert leaders share their industry insights. Watch the recording of our highlights now!<\/p>\n","protected":false},"author":45,"featured_media":2455,"template":"resources","meta":{"resource_author_photo":{"attachment_id":0,"blog_id":0},"resource_hero_banner":{"attachment_id":0,"blog_id":0},"resource_webinar_contributors":[],"resource_whitepaper_contributors":[],"case_study_logo":0,"case_study_client_summary":"","resource_is_gated":false,"event_date":"2023-06-02","event_time":"11:29","event_location_place":"","event_location_street":"","event_status":"on-demand","hubspot_form_id":"","download_cta_label":"Download","video_embed_url":"https:\/\/vimeo.com\/834480746","_mapal_resource_is_blueprint":false,"_mapal_resource_blueprint_key":"","editor_notices":[],"_mapal_resource_surface_role":"","footnotes":"","_mapal_market_applicability":[],"_mapal_localisation_intent":"","_mapal_localisation_intent_reason":"","_mapal_content_proposal_desired_slug":""},"resource_type":[15],"resource_tag":[],"resource_topic":[],"resource_product":[],"class_list":["post-2454","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-past-webinar"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Watch the recording of the London Shine People &amp; Culture Summit<\/title>\n<meta name=\"description\" content=\"Catch up on our recent hospitality HR event in London, where experts shared valuable insights. 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