{"id":2407,"date":"2021-03-11T11:24:33","date_gmt":"2021-03-11T11:24:33","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?post_type=resource&#038;p=2407"},"modified":"2026-09-06T13:11:01","modified_gmt":"2026-09-06T12:11:01","slug":"61-of-returning-hospitality-workers-are-unclear-on-safety-issues","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/resources\/articles\/61-of-returning-hospitality-workers-are-unclear-on-safety-issues\/","title":{"rendered":"61% of returning hospitality workers are unclear on safety issues"},"content":{"rendered":"\n<section class=\"wp-block-mapal-vertical-section alignfull vertical-section is-layout-flow wp-block-mapal-vertical-section-is-layout-flow\">\n\t\n\t<div class=\"wp-block-cover alignfull is-light vertical-section__container\">\n\t\t<span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-background-color has-background-dim-100 has-background-dim\"><\/span>\n\t\t<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group vertical-section__row is-layout-grid wp-container-core-group-is-layout-79dc550c wp-block-group-is-layout-grid\">\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-group vertical-section__content is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-mapal-content-section content-section wp-block-group mapal-pattern-resource-starter-content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-columns content-section__columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-column wp-block-column--left is-layout-flow wp-block-column-is-layout-flow\">\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1350\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/GettyImages-1355237717-scaled.jpg\" alt=\"\" class=\"wp-image-2406\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/GettyImages-1355237717-scaled.jpg 2560w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/GettyImages-1355237717-300x158.jpg 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/GettyImages-1355237717-1024x540.jpg 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/GettyImages-1355237717-768x405.jpg 768w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/GettyImages-1355237717-1536x810.jpg 1536w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/GettyImages-1355237717-2048x1080.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Flow Hospitality Training has revealed the knowledge gaps of\u00a0hospitality workers returning to work from furlough to safely reopen their venues.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The company launched six Covid-19 <a href=\"https:\/\/www.flowhospitalitytraining.co.uk\/en\/coronavirus-how-we-can-help\/reopening-content\/\" target=\"_blank\">comeback online training modules<\/a> earlier this month, designed to help reassure hospitality workers returning to the workplace and to help managers ensure their venues and teams are compliant with the changing work environment. So far the modules have been passed 85,000 times.<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">\u00a0<\/h2>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">Hospitality workers struggle with safety and cleaning standards<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Testing records reveal there are clear patterns emerging around the gaps in knowledge of returning workers, that operators need to consider to be safe and compliant when reopening.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The most pronounced area where teams struggled was around understanding how they could help keep customers and colleagues safe, with 61% of workers being unable to correctly identify useful steps. The next biggest gap was in the basics of effective cleaning standards, with 22% of workers needing refresher online training. While 17% were unsure how to best re-engage with their colleagues again returning to work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Elly Johnston, Director of Flow Hospitality Training says<\/strong><\/p>\n\n\n\n<article class=\"wp-block-mapal-testimonial-card testimonial-card swiper-slide wp-block-group\">\n\t\n\t<div class=\"wp-block-group testimonial-card__wrapper is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\n\t\t<div class=\"wp-block-group testimonial-card__details-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\n\t\t\t<p class=\"testimonial-card__testimonial-text wp-block-paragraph\">&quot;Testing records reveal there are clear patterns emerging that operators need to consider when reopening safely and avoid any reputational damage. Customers are going to be on edge returning to hospitality and teams need to be confident in both returning to work themselves, and to proactively keep their colleagues and customers as safe as they can. This is particularly important given the Prime Minister\u2019s announcement of a 4th July reboot for venues in England, as time is very much of the essence.&quot;<\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n<\/article>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">\u00a0<\/h2>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">Free access to comeback training modules for hospitality businesses and workers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Flow Hospitality Training customers have free access to the new Covid-19 comeback modules with focus on <a href=\"https:\/\/www.flowhospitalitytraining.co.uk\/en\/our-modules\/compliance-suite\/\" target=\"_blank\">safety and cleaning standards<\/a>, whilst new clients are being onboarded quickly to help them prepare for these new challenges in their businesses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The company has recently signed new agreements with Dishoom, The Cornish Bakery, Hall &amp; Woodhouse, Incipio Group, and Bettys &amp; Taylors of Harrogate.<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">\u00a0<\/h2>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">Unique hospitality industry online learning content from Flow<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Flow Hospitality Training is the UK\u2019s leading provider of digital hospitality training with unique industry-specific content and a proprietary learning management solution.\u00a0<br> The business delivers learning to over 516,000 unique users from a portfolio of over 900 clients in the UK, Europe, Middle East, USA &amp; Australia.<br> The business was acquired by Providence Strategic Growth in December 2019 and is now part of a suite of solutions offered by the business with <a href=\"https:\/\/mapal-os.com\/en\/\" target=\"_blank\">Mapal Software<\/a>.\u00a0<\/p>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Flow Hospitality Training has revealed the knowledge gaps of\u00a0hospitality workers returning to work from furlough to safely reopen their venues.\u00a0<\/p>\n","protected":false},"author":45,"featured_media":2408,"template":"resources","meta":{"resource_author_photo":{"attachment_id":0,"blog_id":0},"resource_webinar_contributors":[],"resource_whitepaper_contributors":[],"case_study_logo":0,"case_study_client_summary":"","resource_is_gated":false,"event_date":"","event_time":"","event_location_place":"","event_location_street":"","event_status":"","hubspot_form_id":"","download_cta_label":"Download","video_embed_url":"","_mapal_resource_is_blueprint":false,"_mapal_resource_blueprint_key":"","editor_notices":[],"footnotes":"","_mapal_market_applicability":[],"_mapal_localisation_intent":"","_mapal_localisation_intent_reason":"","_mapal_content_proposal_desired_slug":""},"resource_type":[14],"resource_tag":[],"resource_topic":[],"resource_product":[43,40],"class_list":["post-2407","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-articles","resource_product-compliance","resource_product-flow-learning"],"yoast_head":"<!-- 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