{"id":2400,"date":"2021-03-11T10:45:33","date_gmt":"2021-03-11T10:45:33","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?post_type=resource&#038;p=2400"},"modified":"2026-09-06T19:23:33","modified_gmt":"2026-09-06T18:23:33","slug":"consistent-service-facing-high-employee-turnover","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/motivating-employees\/consistent-service-facing-high-employee-turnover\/","title":{"rendered":"Consistent service facing high employee turnover"},"content":{"rendered":"\n<section class=\"wp-block-mapal-vertical-section alignfull vertical-section is-layout-flow wp-block-mapal-vertical-section-is-layout-flow\">\n\t\n\t<div class=\"wp-block-cover alignfull is-light vertical-section__container\">\n\t\t<span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-background-color has-background-dim-100 has-background-dim\"><\/span>\n\t\t<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group vertical-section__row is-layout-grid wp-container-core-group-is-layout-79dc550c wp-block-group-is-layout-grid\">\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-group vertical-section__content is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-mapal-content-section content-section wp-block-group mapal-pattern-resource-starter-content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-columns content-section__columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-column wp-block-column--left is-layout-flow wp-block-column-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\">Wondering\u00a0how to\u00a0maintain\u00a0consistent excellent service in your restaurant,\u00a0but conscious of the\u00a0challenges\u00a0in\u00a0retaining\u00a0quality staff? You\u2019re not alone.\u00a0The hospitality industry is renowned for\u00a0high employee\u00a0turnover,\u00a0making\u00a0service\u00a0consistency\u00a0even more\u00a0challenging.\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1706\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/GettyImages-1191193118-scaled.jpg\" alt=\"\" class=\"wp-image-2396\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/GettyImages-1191193118-scaled.jpg 2560w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/GettyImages-1191193118-300x200.jpg 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/GettyImages-1191193118-1024x683.jpg 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/GettyImages-1191193118-768x512.jpg 768w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/GettyImages-1191193118-1536x1024.jpg 1536w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/GettyImages-1191193118-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u00a0According to\u00a0a\u00a0recent\u00a0study by\u00a0YouGov,\u00a0the\u00a0annual staff retention\u00a0level\u00a0in the UK\u2019s hospitality sector\u00a0is\u00a0at just\u00a070%\u00a0compared\u00a0to the\u00a0country\u2019s average\u00a0of\u00a085%.\u00a0In the US, the\u00a0National Restaurant Association\u00a0affirms that in the restaurants and accommodation sector<a href=\"https:\/\/restaurant.org\/education-and-resources\/resource-library\/hospitality-industry-turnover-rate-ticked-higher-in-2018\/\" rel=\"nofollow\">the\u00a0turnover rate stands at 74.8%<\/a>, compared to 48.9%\u00a0of\u00a0its\u00a0total private sector.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These grim statistics speak for themselves.\u00a0Taking employee retention\u00a0seriously\u00a0in the hospitality industry\u00a0is\u00a0more important\u00a0now,\u00a0than\u00a0ever\u00a0before,\u00a0to\u00a0ensure\u00a0customers\u00a0are happy to\u00a0keep coming back through your doors.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\"><br> The mother of all retention\u00a0<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><br> Simply put, employee retention is\u00a0the ability a company has of retaining\u00a0its\u00a0staff.\u00a0In other words,\u00a0if you\u00a0provide a\u00a0favourable\u00a0work environment your current staff\u00a0are\u00a0more\u00a0likely to\u00a0remain with you.\u00a0\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"467\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/provide_afavourablework_environment_your_current_staffaremorelikely_toremain_with_you.jpg\" alt=\"\" class=\"wp-image-2397\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/provide_afavourablework_environment_your_current_staffaremorelikely_toremain_with_you.jpg 700w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/provide_afavourablework_environment_your_current_staffaremorelikely_toremain_with_you-300x200.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">According to\u00a0<a href=\"https:\/\/www.bighospitality.co.uk\/Article\/2015\/07\/20\/High-staff-turnover-in-hospitality-causing-a-productivity-crisis\" rel=\"noreferrer noopener\" target=\"_blank\">Big Hospitality<\/a>,\u00a0high\u00a0employee\u00a0turnover in the industry has caused a productivity crisis costing the sector\u00a0\u00a3272M\u00a0per year.\u00a0That\u00a0is\u00a0when an\u00a0employee retention\u00a0strategy\u00a0becomes\u00a0vital.\u00a0To\u00a0hang on\u00a0to\u00a0staff you need to look at offering\u00a0an attractive package,\u00a0encompassing\u00a0competitive\u00a0pay\u00a0and\u00a0benefits\u00a0of course,\u00a0but equally, if not more important nowadays is a\u00a0positive\u00a0work-life balance,\u00a0offering\u00a0good\u00a0career prospects,\u00a0training and development, and\u00a0team\u00a0culture.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">An interesting example\u00a0of a\u00a0restaurant looking after its employees is\u00a0UK\u00a0Michelin\u00a0star\u00a0chef Sat Bains\u00a0who\u00a0switched\u00a0his restaurant\u00a0to\u00a0a\u00a0four-day\u00a0working\u00a0week\u00a0without changing his staff salaries.\u00a0\u00a0<br> \u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">The importance of staff training\u00a0<br> \u00a0<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Investing in employee retention through training\u00a0is\u00a0proven to be more cost effective than recruiting\u00a0a new team member. According to\u00a0Harvard Business Review, the\u00a0investment per employee (\u00a3775) remains\u00a0four\u00a0times cheaper than the\u00a0average\u00a0cost-to-hire (\u00a33,100).\u00a0Let\u2019s not forget the\u00a0time it takes to\u00a0hire\u00a0a new employee,\u00a0the\u00a0potential productivity\u00a0dip\u00a0within your\u00a0restaurant\u00a0and,\u00a0ultimately,\u00a0the likelihood of\u00a0service mistakes.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">According to\u00a0Press Reader,\u00a0employee benefits beyond compensation like\u00a0staff\u00a0training and development\u00a0are at the forefront of\u00a0employees\u2019 expectations, so\u00a0if you offer training and development\u00a0opportunities to your team, they are more likely to stick with you.\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"537\" height=\"309\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/how-to-provide-a-consistent-service-docx_2.png\" alt=\"\" class=\"wp-image-2398\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/how-to-provide-a-consistent-service-docx_2.png 537w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/how-to-provide-a-consistent-service-docx_2-300x173.png 300w\" sizes=\"auto, (max-width: 537px) 100vw, 537px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Source:\u00a0<a href=\"https:\/\/blog.pressreader.com\/retention-in-hospitality-study-2020\" rel=\"noreferrer noopener\" target=\"_blank\">Press Reader\u2019s<\/a>\u00a0graph\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The right training will provide your staff with the tools and confidence to deliver superior customer service, guaranteeing that sought after consistency the restaurant industry craves.\u00a0Danny Meyer from Union Square Hospitality Group\u00a0is a fascinating example of how to provide your staff with the latest tools to perform their duties.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He\u00a0is the pioneer of the\u00a0\u201cenlighted hospitality\u201d concept and\u00a0describes it as the philosphy that focuses on employees over customers, suppliers and even investors, which\u00a0is\u00a0also\u00a0reflected in\u00a0Press Reader\u2019s graph above.\u00a0Some of\u00a0Meyer\u2019s\u00a0team members\u00a0now use\u00a0wearable technology to improve team communication\u00a0and streamline operations\u00a0which\u00a0also\u00a0support employee engagement and retention.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Another key to retention is career progression opportunities, giving your team the correct training and development to progress to management roles, through coaching and hospitality management courses.\u00a0<br> \u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">Time to train\u00a0<br> \u00a0<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Restaurants can use\u00a0various\u00a0paths\u00a0to train their\u00a0staff. Coaching,\u00a0shadowing,\u00a0and roleplay\u00a0are great\u00a0on-the-job training\u00a0techniques.\u00a0Most of the time these\u00a0need to be complemented by\u00a0a\u00a0more technological\u00a0solution\u00a0to\u00a0further\u00a0engage your staff in\u00a0deepening their knowledge.\u00a0\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"453\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/the_hospitality_industry_is_renowned_forhigh_employeeturnover.jpg\" alt=\"\" class=\"wp-image-2399\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/the_hospitality_industry_is_renowned_forhigh_employeeturnover.jpg 700w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/the_hospitality_industry_is_renowned_forhigh_employeeturnover-300x194.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Developing\u00a0your own\u00a0learning management\u00a0system\u00a0can be\u00a0costly and time consuming.\u00a0It\u00a0requires\u00a0the\u00a0effort and\u00a0expertise\u00a0from management and HR teams\u00a0as well as\u00a0access to the\u00a0appropriate\u00a0technologies.\u00a0<a href=\"https:\/\/www.flowhospitalitytraining.co.uk\/en\/our-platform\/\" rel=\"noreferrer noopener\" target=\"_blank\">Flow Hospitality<\/a>\u00a0offers a top-class\u00a0staff\u00a0training and development solution\u00a0tailored\u00a0to\u00a0hospitality.\u00a0By using the latest technology, Flow\u00a0delivers\u00a0LMS software\u00a0(learning management solution)\u00a0designed specifically for the restaurant, hotel and catering sectors, with\u00a0a comprehensive\u00a0set of tools including training calendars, online appraisals, digital workbooks, noticeboard functionality and an inspirational\u00a0portfolio of innovative and engaging online\u00a0hospitality courses. Brands can create their own custom courses using a module builder tool and can brand the existing training modules.\u00a0<br> \u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">Outcomes\u00a0<br> \u00a0<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A\u00a0sound\u00a0employee retention strategy\u00a0will\u00a0ultimately\u00a0save\u00a0your restaurant\u00a0time, energy,\u00a0and\u00a0money. You can\u00a0gain a major competitive advantage\u00a0over your competitors\u00a0at\u00a0nurturing\u00a0rising stars\u00a0if you establish yourself as a\u00a0restaurant\u00a0that cares for its staff\u2019s\u00a0wellbeing and\u00a0development.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A\u00a0leading\u00a0staff training\u00a0and development program\u00a0like Flow\u2019s\u00a0for example, will\u00a0increase employee engagement,\u00a0improve guest experience\u00a0and\u00a0customer spend,\u00a0generate\u00a0positive\u00a0reviews,\u00a0and,\u00a0ultimately,\u00a0contribute to\u00a0the long-term sustainability\u00a0of your\u00a0business.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No doubt,\u00a0employees are your best\u00a0asset &#8211;\u00a0if\u00a0you look after them,\u00a0they will take care of your customers.\u00a0<\/p>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Wondering\u00a0how to\u00a0maintain\u00a0consistent excellent service in your restaurant&#8230;<\/p>\n","protected":false},"author":45,"featured_media":2401,"template":"resources","meta":{"resource_author_photo":{"attachment_id":0,"blog_id":0},"resource_webinar_contributors":[],"resource_whitepaper_contributors":[],"case_study_logo":0,"case_study_client_summary":"","resource_is_gated":false,"event_date":"","event_time":"","event_location_place":"","event_location_street":"","event_status":"","hubspot_form_id":"","download_cta_label":"Download","video_embed_url":"","_mapal_resource_is_blueprint":false,"_mapal_resource_blueprint_key":"","editor_notices":[],"footnotes":"","_mapal_market_applicability":[],"_mapal_localisation_intent":"","_mapal_localisation_intent_reason":"","_mapal_content_proposal_desired_slug":""},"resource_type":[14],"resource_tag":[],"resource_topic":[34],"resource_product":[40],"class_list":["post-2400","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-articles","resource_topic-motivating-employees","resource_product-flow-learning"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Consistent service facing high employee turnover | Hospitality Insights | Mapal UK<\/title>\n<meta name=\"description\" content=\"Wondering\u00a0how to\u00a0maintain\u00a0consistent excellent service in your restaurant... Explore insights, trends and best practices to help UK hospitality businesses improve performance with Mapal UK.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mapal-os.com\/en\/?post_type=resource&p=2400\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consistent service facing high employee turnover | Mapal UK\" \/>\n<meta property=\"og:description\" content=\"Explore actionable insights, industry trends and best practices for hospitality businesses.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mapal-os.com\/en\/?post_type=resource&amp;p=2400\" \/>\n<meta property=\"og:site_name\" content=\"Mapal UK\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-06T18:23:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mapal.wpengine.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/MAPAL_OS_-_ARTICLE__Providing_consistent_service_when_facing_high_employee_turnover__1080x765_IMAGE01.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1080\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/?post_type=resource&p=2400\",\"url\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/?post_type=resource&p=2400\",\"name\":\"Consistent service facing high employee turnover | Hospitality Insights | Mapal UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/?post_type=resource&p=2400#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/?post_type=resource&p=2400#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2026\\\/08\\\/MAPAL_OS_-_ARTICLE__Providing_consistent_service_when_facing_high_employee_turnover__1080x765_IMAGE01.png\",\"datePublished\":\"2021-03-11T10:45:33+00:00\",\"dateModified\":\"2026-09-06T18:23:33+00:00\",\"description\":\"Wondering\u00a0how to\u00a0maintain\u00a0consistent excellent service in your restaurant... Explore insights, trends and best practices to help UK hospitality businesses improve performance with Mapal UK.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/?post_type=resource&p=2400#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/mapal-os.com\\\/en\\\/?post_type=resource&p=2400\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/?post_type=resource&p=2400#primaryimage\",\"url\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2026\\\/08\\\/MAPAL_OS_-_ARTICLE__Providing_consistent_service_when_facing_high_employee_turnover__1080x765_IMAGE01.png\",\"contentUrl\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2026\\\/08\\\/MAPAL_OS_-_ARTICLE__Providing_consistent_service_when_facing_high_employee_turnover__1080x765_IMAGE01.png\",\"width\":1080,\"height\":627,\"caption\":\"A barman wearing an apron reaches up to grab a wine glass from an overhead rack in a bar filled with bottles and shelves in the background.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/?post_type=resource&p=2400#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Consistent service facing high employee turnover\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/\",\"name\":\"Mapal UK\",\"description\":\"Hospitality technology solutions by Mapal\",\"publisher\":{\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/#organization\",\"name\":\"Mapal\",\"url\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2026\\\/06\\\/mapal-os-logo-1.svg\",\"contentUrl\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2026\\\/06\\\/mapal-os-logo-1.svg\",\"width\":195,\"height\":32,\"caption\":\"Mapal\"},\"image\":{\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/mapal-group-uk\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCtYMrLrBhXNuiAFpRX2bJHw\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Consistent service facing high employee turnover | Hospitality Insights | Mapal UK","description":"Wondering\u00a0how to\u00a0maintain\u00a0consistent excellent service in your restaurant... Explore insights, trends and best practices to help UK hospitality businesses improve performance with Mapal UK.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/mapal-os.com\/en\/?post_type=resource&p=2400","og_locale":"en_GB","og_type":"article","og_title":"Consistent service facing high employee turnover | Mapal UK","og_description":"Explore actionable insights, industry trends and best practices for hospitality businesses.","og_url":"https:\/\/mapal-os.com\/en\/?post_type=resource&p=2400","og_site_name":"Mapal UK","article_modified_time":"2026-09-06T18:23:33+00:00","og_image":[{"width":1080,"height":627,"url":"https:\/\/mapal.wpengine.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/MAPAL_OS_-_ARTICLE__Providing_consistent_service_when_facing_high_employee_turnover__1080x765_IMAGE01.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/mapal-os.com\/en\/?post_type=resource&p=2400","url":"https:\/\/mapal-os.com\/en\/?post_type=resource&p=2400","name":"Consistent service facing high employee turnover | Hospitality Insights | Mapal UK","isPartOf":{"@id":"https:\/\/mapal-os.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/mapal-os.com\/en\/?post_type=resource&p=2400#primaryimage"},"image":{"@id":"https:\/\/mapal-os.com\/en\/?post_type=resource&p=2400#primaryimage"},"thumbnailUrl":"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/MAPAL_OS_-_ARTICLE__Providing_consistent_service_when_facing_high_employee_turnover__1080x765_IMAGE01.png","datePublished":"2021-03-11T10:45:33+00:00","dateModified":"2026-09-06T18:23:33+00:00","description":"Wondering\u00a0how to\u00a0maintain\u00a0consistent excellent service in your restaurant... Explore insights, trends and best practices to help UK hospitality businesses improve performance with Mapal UK.","breadcrumb":{"@id":"https:\/\/mapal-os.com\/en\/?post_type=resource&p=2400#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/mapal-os.com\/en\/?post_type=resource&p=2400"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/mapal-os.com\/en\/?post_type=resource&p=2400#primaryimage","url":"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/MAPAL_OS_-_ARTICLE__Providing_consistent_service_when_facing_high_employee_turnover__1080x765_IMAGE01.png","contentUrl":"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/MAPAL_OS_-_ARTICLE__Providing_consistent_service_when_facing_high_employee_turnover__1080x765_IMAGE01.png","width":1080,"height":627,"caption":"A barman wearing an apron reaches up to grab a wine glass from an overhead rack in a bar filled with bottles and shelves in the background."},{"@type":"BreadcrumbList","@id":"https:\/\/mapal-os.com\/en\/?post_type=resource&p=2400#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/mapal-os.com\/en\/"},{"@type":"ListItem","position":2,"name":"Consistent service facing high employee turnover"}]},{"@type":"WebSite","@id":"https:\/\/mapal-os.com\/en\/#website","url":"https:\/\/mapal-os.com\/en\/","name":"Mapal UK","description":"Hospitality technology solutions by Mapal","publisher":{"@id":"https:\/\/mapal-os.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/mapal-os.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/mapal-os.com\/en\/#organization","name":"Mapal","url":"https:\/\/mapal-os.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/mapal-os.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/06\/mapal-os-logo-1.svg","contentUrl":"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/06\/mapal-os-logo-1.svg","width":195,"height":32,"caption":"Mapal"},"image":{"@id":"https:\/\/mapal-os.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/mapal-group-uk\/","https:\/\/www.youtube.com\/channel\/UCtYMrLrBhXNuiAFpRX2bJHw"]}]}},"_links":{"self":[{"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/resource\/2400","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/types\/resource"}],"author":[{"embeddable":true,"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/users\/45"}],"version-history":[{"count":5,"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/resource\/2400\/revisions"}],"predecessor-version":[{"id":4369,"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/resource\/2400\/revisions\/4369"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/media\/2401"}],"wp:attachment":[{"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/media?parent=2400"}],"wp:term":[{"taxonomy":"resource_type","embeddable":true,"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/resource_type?post=2400"},{"taxonomy":"resource_tag","embeddable":true,"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/resource_tag?post=2400"},{"taxonomy":"resource_topic","embeddable":true,"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/resource_topic?post=2400"},{"taxonomy":"resource_product","embeddable":true,"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/resource_product?post=2400"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}