{"id":2384,"date":"2021-03-11T10:13:53","date_gmt":"2021-03-11T10:13:53","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?post_type=resource&#038;p=2384"},"modified":"2026-08-26T12:55:16","modified_gmt":"2026-08-26T11:55:16","slug":"why-you-should-digitize-your-learning-and-development-programme","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/resources\/articles\/why-you-should-digitize-your-learning-and-development-programme\/","title":{"rendered":"Why you should digitize your learning and development programme"},"content":{"rendered":"\n<section class=\"wp-block-mapal-vertical-section alignfull vertical-section is-layout-flow wp-block-mapal-vertical-section-is-layout-flow\">\n\t\n\t<div class=\"wp-block-cover alignfull is-light vertical-section__container\">\n\t\t<span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-background-color has-background-dim-100 has-background-dim\"><\/span>\n\t\t<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group vertical-section__row is-layout-grid wp-container-core-group-is-layout-79dc550c wp-block-group-is-layout-grid\">\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-group vertical-section__content is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-mapal-content-section content-section wp-block-group mapal-pattern-resource-starter-content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-columns content-section__columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-column wp-block-column--left is-layout-flow wp-block-column-is-layout-flow\">\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1644\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/GettyImages-1206006959-scaled.jpg\" alt=\"\" class=\"wp-image-2381\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/GettyImages-1206006959-scaled.jpg 2560w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/GettyImages-1206006959-300x193.jpg 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/GettyImages-1206006959-1024x658.jpg 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/GettyImages-1206006959-768x493.jpg 768w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/GettyImages-1206006959-1536x986.jpg 1536w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/GettyImages-1206006959-2048x1315.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Online learning platforms have come a long way since the days of 2D pages of text and clip art. With the ability to do so much more than deliver boring and ineffective compliance programmes,\u00a0hospitality operators can now choose a partner that reflects their own unique styles and objectives, deliver interactive training, manage appraisals and communicate with staff all from one platform.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With the increasing need for cost effective and robust technological solutions to\u00a0everyday\u00a0challenges, getting your company\u2019s learning and development structure online has never been more important. This investment in your teams will be rewarded tenfold in employee engagement, customer satisfaction and of course, compliance records that give you peace of mind.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">Maintaining visibility over development\u00a0<br> \u00a0<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A good learning management system will allow you to deliver a blended learning approach, tracking and recording face to face sessions as well as online courses. Use your platform to schedule classroom training and zoom calls in addition to online courses. Record attendance and deliver\u00a0pre or post coursework. Not only is this crucial for compliance records that need to be accessed at any time by auditors or the EHO,\u00a0but it is also invaluable when it comes to appraisals, identifying gaps in knowledge or creating development plans for your\u00a0teams.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additionally, visibility over training and career development is also motivating for your teams who know what is expected of them from day one on the job\u00a0and can track their progress during their time with you. For those that are looking for a career in hospitality they can request additional courses both online and offline, engage with additional training material and interact with colleagues through social forums. Track your rising stars and give them a sense of achievement with accredited certificates in hospitality management courses in everything from recruitment to managing a team.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">Learning retention\u00a0<\/h2>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">\u00a0<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Encouragingly there is now a wealth of research to suggest that digital learning can be more effective than classroom sessions for certain courses. With the ability to learn at their own pace and with increasing uses of gamification and micro learning, learners are retaining up to\u00a0five times\u00a0more information than in a traditional classroom setting\u00a0according to one study by IBM.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Similarly,\u00a0the Research Institute of America found that e-learning retention rates vary between 25%-60% whereas retention rates of face-to-face training sit at about 8%-10!\u00a0This is aided by the ability to\u00a0refer back\u00a0to the content on their phone or tablet at any time, at home or on the job, rather than trying to keep track of written notes.\u00a0\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1366\" height=\"768\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/learning_retention.jpg\" alt=\"\" class=\"wp-image-2382\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/learning_retention.jpg 1366w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/learning_retention-300x169.jpg 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/learning_retention-1024x576.jpg 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/learning_retention-768x432.jpg 768w\" sizes=\"auto, (max-width: 1366px) 100vw, 1366px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">Compliance and safety during Covid19\u00a0<\/h2>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">\u00a0<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With the increasing challenges of maintaining staff and customer safety, having a robust online platform to not only train\u00a0your teams\u00a0but communicate with them is crucial. While most businesses have already implemented cashless payments and contactless deliveries, learning and development can benefit from technology too.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Since the outbreak of COVID19 our inability to gather inside has made face to face training increasingly difficult, therefore the ability to send out targeted online courses around compliance and service training in a socially distanced world is not only invaluable but necessary to stay compliant with the law and keep your teams and customers safe. In addition to online\u00a0courses\u00a0you can maintain an open communication channel with team members, get their feedback through polls or appraisals, and get sign off on rapidly changing policies and health checks.\u00a0\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">The ability to react to sudden changes\u00a0<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You need to be able to move and react as fast as the government and with an online platform you can. Government\u2019s changed the rules\u00a0again?\u00a0Send out a new policy document for sign off. Some of your\u00a0Scottish venues\u00a0have different rules to your English venues\u00a0with just two days to enact\u00a0changes?\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quickly create a mini module and quiz just\u00a0for\u00a0your Scottish\u00a0teams\u00a0and send out immediately. By moving your learning and development framework online you can reach everyone regardless of shift patterns and management time and reach your teams with targeted training at point of need.\u00a0\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">Reclaim management hours and\u00a0save face to face sessions for the fun stuff\u00a0<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Using an LMS that is integrated with your payroll means that new starters are automatically sent all\u00a0their onboarding materials and training modules. Introduce them to the company, get sign off on company policies, ensure they have completed their compliance training without spending lengthy hours in the classroom.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Training modules can act as pre-coursework providing the foundations for all aspects of compliance or service allowing you to focus on fun value-added training in person. For\u00a0example,\u00a0why not send out a wine module to your bartenders to cover the basics of\u00a0vocabulary,\u00a0tasting notes and pairing before hosting a tasting and Q&amp;A session in your venue.\u00a0\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1366\" height=\"768\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/reclaim_management_hours_andsave_face_to_face_sessions_for_the_fun_stuff.jpg\" alt=\"\" class=\"wp-image-2383\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/reclaim_management_hours_andsave_face_to_face_sessions_for_the_fun_stuff.jpg 1366w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/reclaim_management_hours_andsave_face_to_face_sessions_for_the_fun_stuff-300x169.jpg 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/reclaim_management_hours_andsave_face_to_face_sessions_for_the_fun_stuff-1024x576.jpg 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/reclaim_management_hours_andsave_face_to_face_sessions_for_the_fun_stuff-768x432.jpg 768w\" sizes=\"auto, (max-width: 1366px) 100vw, 1366px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">Conclusions<\/h2>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">\u00a0<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">While technology will never remove the need for\u00a0face to face\u00a0training it is increasingly an effective way of engaging and developing your teams at a time when they have never needed it more. With increasingly pinched profit margins a learning management system is also extremely cost effective with businesses making large savings on travel costs, management hours and printing costs.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lastly, your <a href=\"https:\/\/www.flowhospitalitytraining.co.uk\/en\/our-platform\/\" target=\"_blank\">online learning and development platform<\/a> should reflect your company ethos and brand standards. Pick a partner that\u00a0can help your brand and build the platform that your teams need. Each hospitality operator has their own unique way of doing things and this can be built into your training\u00a0programmes\u00a0to ensure your teams are engaged with their own development, and with your brand.\u00a0\u00a0<\/p>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Online learning platforms have come a long way since the days of 2D pages of text and clip art..<\/p>\n","protected":false},"author":45,"featured_media":2385,"template":"resources","meta":{"resource_author_photo":{"attachment_id":0,"blog_id":0},"resource_webinar_contributors":[],"resource_whitepaper_contributors":[],"case_study_logo":0,"case_study_client_summary":"","resource_is_gated":false,"event_date":"","event_time":"","event_location_place":"","event_location_street":"","event_status":"","hubspot_form_id":"","download_cta_label":"Download","video_embed_url":"","_mapal_resource_is_blueprint":false,"_mapal_resource_blueprint_key":"","editor_notices":[],"footnotes":"","_mapal_market_applicability":[],"_mapal_localisation_intent":"","_mapal_localisation_intent_reason":"","_mapal_content_proposal_desired_slug":""},"resource_type":[14],"resource_tag":[],"resource_topic":[],"resource_product":[40],"class_list":["post-2384","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-articles","resource_product-flow-learning"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Why you should digitize your learning and development programme | Hospitality Insights | Mapal UK<\/title>\n<meta name=\"description\" content=\"Online learning platforms have come a long way since the days of 2D pages of text and clip art.. 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