{"id":2371,"date":"2021-03-10T14:21:49","date_gmt":"2021-03-10T14:21:49","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?post_type=resource&p=2371"},"modified":"2026-08-26T12:55:15","modified_gmt":"2026-08-26T11:55:15","slug":"keeping-your-staff-happy-during-the-christmas-season","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/resources\/articles\/keeping-your-staff-happy-during-the-christmas-season\/","title":{"rendered":"Keeping your staff happy during the Christmas season"},"content":{"rendered":"\n
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Due to this year\u2019s pandemic and ongoing regional restrictions, customers are looking forward to the festive season more than ever this Christmas.\u00a0As restaurants gear up\u00a0to reopen in the\u00a0busiest\u00a0month\u00a0of the year, it\u00a0is important to remember\u00a0that\u00a0your\u00a0strongest\u00a0asset,\u00a0your\u00a0staff, are likely to\u00a0feel\u00a0heightened\u00a0pressure and stress\u00a0throughout December.\u00a0\u00a0<\/p>\n\n\n\n

According to Unilever Food Solutions\u00a0research\u00a0into\u00a0professional kitchens, 74% of chefs\u00a0were sleep deprived to the point of exhaustion,\u00a063% of chefs felt depressed, and\u00a0over 50% felt pushed to breaking point.\u00a0This situation is only likely to have worsened given the challenges thrown up this year by Covid.\u00a0<\/p>\n\n\n\n

It is\u00a0the\u00a0restaurants\u2019 responsibility to ensure their staff are supported throughout,\u00a0and in the right frame of mind to\u00a0greet\u00a0guests\u00a0with a smile\u00a0and\u00a0deliver superior service<\/a>\u00a0this\u00a0festive season.\u00a0<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Aces in places\u00a0<\/h2>\n\n\n\n

Having the right staff,\u00a0in\u00a0the right place, at the right time,\u00a0really matters\u00a0through\u00a0the busy\u00a0Christmas\u00a0period. Employees who are experts in their field,\u00a0be it\u00a0a sommelier,\u00a0a\u00a0chef the\u00a0partie, or\u00a0an\u00a0experienced\u00a0runner,\u00a0will\u00a0all\u00a0support the smooth\u00a0operation\u00a0of your restaurant.\u00a0<\/p>\n\n\n\n

Placing your\u00a0aces in\u00a0the right\u00a0places will\u00a0reduce service mistakes,\u00a0and ultimately,\u00a0alleviate\u00a0pressure on your team. Develop your team,\u00a0and\u00a0simultaneously,\u00a0show that you\u00a0are invested\u00a0in\u00a0their personal development\u00a0by\u00a0providing\u00a0access to\u00a0hospitality learning resources.\u00a0For example, acknowledge your team members\u2019 value by encouraging\u00a0rising stars to take on a\u00a0hospitality management online course.\u00a0\u00a0<\/p>\n\n\n\n

Flow Hospitality\u00a0offers a top-class\u00a0staff training and development solution<\/a>\u00a0tailored to hospitality. By using the latest technology, Flow delivers inspirational learning through a comprehensive portfolio of innovative\u00a0and engaging hospitality courses\u00a0online.\u00a0<\/p>\n\n\n\n

No\u00a0overtime\u00a0\u00a0<\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n

Avoid staff burn-out\u00a0by ensuring your restaurant\u00a0scheduling system\u00a0allocates\u00a0the\u00a0right amount of\u00a0back and front of house staff\u00a0members\u00a0throughout December.\u00a0Consider\u00a0the delivery\u00a0and takeaway\u00a0extra demand\u00a0you may have this festive season if you offer this service.\u00a0Map\u00a0out your likely busiest days\u00a0to ensure smoother operations, avoid overtime\u00a0costs\u00a0and negative reviews this festive season.\u00a0<\/p>\n\n\n\n

Mapal Software<\/a>\u00a0has tools to help\u00a0you compare sales for different time periods and aids you in identifying trends\u00a0and\u00a0anticipating\u00a0staffing\u00a0needs.\u00a0\u00a0It allows you to create\u00a0a\u00a0personalised\u00a0staff\u00a0schedule\u00a0in minutes, which can be made\u00a0available to employees via\u00a0an\u00a0app,\u00a0displaying\u00a0real time\u00a0schedule\u00a0information,\u00a0and annual leave management.\u00a0<\/p>\n\n\n\n

\u00a0<\/h2>\n\n\n\n

Flex appeal\u00a0<\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n

Flexibility and work-life balance\u00a0are vital for retention of high\u00a0quality restaurant staff<\/a>.\u00a0Healthy habits outside\u00a0of\u00a0work,\u00a0like exercise and\u00a0winding down\u00a0with family and friends,\u00a0should be encouraged.\u00a0<\/p>\n\n\n\n

Being\u00a0open-minded to\u00a0shift changes and early finishes,\u00a0alternating\u00a0weekend shifts, and\u00a0accommodating\u00a0periodic special occasions\u00a0and family commitments\u00a0can mean a lot to your staff.\u00a0<\/p>\n\n\n\n

\u00a0<\/h2>\n\n\n\n

Mental wellbeing\u00a0<\/h2>\n\n\n\n

Your\u00a0staff\u2019s mental health and wellbeing\u00a0must\u00a0not\u00a0be overlooked,\u00a0especially\u00a0during\u00a0these\u00a0uncertain\u00a0COVID\u00a0times.\u00a0Stress levels are likely to build even further during December, but it\u00a0mustn\u2019t\u00a0mean your team feel like they cannot cope.\u00a0<\/p>\n\n\n\n

According to\u00a0Eater<\/a>\u00a0and a 2015 study\u00a0by\u00a0Substance\u00a0Abuse\u00a0and Mental Health Service\u00a0Administration,\u00a0the restaurant industry\u00a0ranks\u00a0above 18\u00a0other\u00a0industries\u00a0for\u00a0illicit drug\u00a0use.\u00a0<\/p>\n\n\n\n

Talk openly\u00a0about\u00a0mental\u00a0wellbeing\u00a0with your\u00a0team\u00a0during briefing meetings\u00a0and\u00a0ensure effective management is providing support for individuals,\u00a0looking out for\u00a0when they\u00a0may\u00a0need help.\u00a0Team-building\u00a0activities\u00a0can\u00a0boost self-esteem\u00a0and\u00a0create a\u00a0sense of belonging.\u00a0Supporting a local charity\u00a0at a\u00a0community kitchen on\u00a0a\u00a0quieter\u00a0evening in December\u00a0is a good example.\u00a0\u00a0<\/p>\n\n\n\n

M Restaurants have introduced\u00a0a new\u00a0\u2018M-indful\u00a0days\u2018 scheme<\/a>, whereby each full-time employee\u00a0is\u00a0given\u00a04\u00a0paid days a year to use as they see fit.\u00a0In\u00a0addition to this, they have access to\u00a0the Still app,\u00a0allowing them\u00a0to consult a personal counsellor\u00a0whenever they need.\u00a0\u00a0<\/p>\n\n\n\n

Take inspiration from and direct your staff to explore\u00a0a variety of\u00a0seminars and support groups\u00a0supporting\u00a0the mental health and wellbeing of\u00a0hospitality employees.\u00a0I Got Your Back<\/a>,\u00a0Focus on Health<\/a>,\u00a0Chefs with Issues,\u00a0Bens Friends<\/a>, and\u00a0Restaurant After Hours\u00a0to name a few.\u00a0<\/p>\n\n\n\n

Flow Hospitality offer a free online module that aims to support wellbeing of hospitality workers\u00a0with interactive games and support documents. If you are interested\u00a0in signing up your staff to this\u00a0module\u00a0simply email us at\u00a0enquiries@flowhospitalitytraining.co.uk<\/a>\u00a0to get signed up.\u00a0\u00a0<\/p>\n\n\n\n

\u00a0<\/h2>\n\n\n\n

Celebrate your success<\/h2>\n\n\n\n

A\u00a0festive season debrief\u00a0will be welcome by your team as you\u00a0share\u00a0successes\u00a0and learn from mistakes.\u00a0The\u00a0January\u00a0staff parties\u00a0may well be\u00a0restricted\u00a0during these COVID\u00a0times,\u00a0but this does not mean you cannot celebrate\u00a0your hard work\u00a0and acknowledge a job well done.\u00a0\u00a0<\/p>\n\n\n\n

There are\u00a0still\u00a0ways\u00a0in which you can\u00a0thank your employees.\u00a0A\u00a0premium\u00a0food and drink\u00a0hamper, a gift voucher, or even\u00a0a\u00a0personal\u00a0thank\u00a0you note?\u00a0They may\u00a0even\u00a0appreciate\u00a0a quiz zoom party\u00a0on which\u00a0they can all let their hair down\u00a0and have a laugh in January when restaurants are notoriously quieter.\u00a0<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Conclusion\u00a0<\/h2>\n\n\n\n

Although\u00a0we are facing\u00a0a different\u00a02020\u00a0festive season,\u00a0it\u00a0is important to ensure that your employees are happy and looked after.\u00a0\u00a0<\/p>\n\n\n\n

Restaurants can alleviate\u00a0the strain\u00a0of\u00a0the\u00a0upcoming festive season\u00a0by\u00a0planning ahead\u00a0and avoiding overtime,\u00a0empowering staff through\u00a0training and development, being more flexible, and looking after employees\u2019 mental health and wellbeing.\u00a0<\/p>\n\n\n\n

In the simplest form: if you\u00a0care for your\u00a0staff,\u00a0they will\u00a0care for\u00a0your customers.\u00a0<\/p>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n","protected":false},"excerpt":{"rendered":"

Due to this year\u2019s pandemic and ongoing regional restrictions, customers are looking forward to the festive season more than ever this Christmas.\u00a0As restaurants gear up\u00a0to reopen in the\u00a0busiest\u00a0month\u00a0of the year, it\u00a0is important to remember\u00a0that\u00a0your\u00a0strongest\u00a0asset,\u00a0your\u00a0staff, are likely to\u00a0feel\u00a0heightened\u00a0pressure and stress\u00a0throughout December.\u00a0\u00a0<\/p>\n","protected":false},"author":45,"featured_media":2372,"template":"resources","meta":{"resource_author_photo":{"attachment_id":0,"blog_id":0},"resource_webinar_contributors":[],"resource_whitepaper_contributors":[],"case_study_logo":0,"case_study_client_summary":"","resource_is_gated":false,"event_date":"","event_time":"","event_location_place":"","event_location_street":"","event_status":"","hubspot_form_id":"","download_cta_label":"Download","video_embed_url":"","_mapal_resource_is_blueprint":false,"_mapal_resource_blueprint_key":"","editor_notices":[],"footnotes":"","_mapal_market_applicability":[],"_mapal_localisation_intent":"","_mapal_localisation_intent_reason":"","_mapal_content_proposal_desired_slug":""},"resource_type":[14],"resource_tag":[],"resource_topic":[],"resource_product":[40],"class_list":["post-2371","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-articles","resource_product-flow-learning"],"yoast_head":"\nKeeping 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