{"id":2364,"date":"2023-01-13T10:43:28","date_gmt":"2023-01-13T10:43:28","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?post_type=resource&#038;p=2364"},"modified":"2026-09-09T07:57:40","modified_gmt":"2026-09-09T06:57:40","slug":"improving-employee-experience-hospitality","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/motivating-employees\/improving-employee-experience-hospitality\/","title":{"rendered":"Improving employee experience hospitality"},"content":{"rendered":"\n<section class=\"wp-block-mapal-vertical-section alignfull vertical-section is-layout-flow wp-block-mapal-vertical-section-is-layout-flow\">\n\t\n\t<div class=\"wp-block-cover alignfull is-light vertical-section__container\">\n\t\t<span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-background-color has-background-dim-100 has-background-dim\"><\/span>\n\t\t<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group vertical-section__row is-layout-grid wp-container-core-group-is-layout-79dc550c wp-block-group-is-layout-grid\">\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-group vertical-section__content is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-mapal-content-section content-section wp-block-group mapal-pattern-resource-starter-content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-columns content-section__columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-column wp-block-column--left is-layout-flow wp-block-column-is-layout-flow\">\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"400\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_The_power_of_improving_employee_experience_in_hospitality_-_Header_TYPO3_-_1200X400.png\" alt=\"\" class=\"wp-image-2361\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_The_power_of_improving_employee_experience_in_hospitality_-_Header_TYPO3_-_1200X400.png 1200w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_The_power_of_improving_employee_experience_in_hospitality_-_Header_TYPO3_-_1200X400-300x100.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_The_power_of_improving_employee_experience_in_hospitality_-_Header_TYPO3_-_1200X400-1024x341.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_The_power_of_improving_employee_experience_in_hospitality_-_Header_TYPO3_-_1200X400-768x256.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">The power of improving employee experience in hospitality<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Improving\u00a0employee experience and team happiness are key to retaining talent<\/strong>,\u00a0especially\u00a0as it can cost up to 22k to replace a leaver. But increasing hospitality employee engagement also positively impacts your business as it also <strong>reduces absenteeism, improves productivity and the quality of service, which makes for happier guests and a healthier bottom line<\/strong>.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Join our webinar and learn more about how\u00a0<strong>Engagement by Mapal<\/strong>\u00a0and can\u00a0improve the hospitality employee experience through four main pillars:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li> \t<p><strong>Communication<\/strong> channels that are open, transparent and ensure everyone\u2019s voice is heard\u00a0<\/p> \t<\/li>\n\n<li> \t<p><strong>Recognition<\/strong> programmes so\u00a0your teams are given credit where it\u2019s due\u00a0<\/p> \t<\/li>\n\n<li> \t<p><strong>Training<\/strong> and development for future career progression\u00a0<\/p> \t<\/li>\n\n<li> \t<p><strong>Feedback<\/strong> that increases motivation, builds confidence and improves performance\u00a0<\/p> \t<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Tune in to discover the power of engagement and people data\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Date: <strong>Tuesday, 24 January\u00a0<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Time: <strong>11am (UK)\u00a0<\/strong><\/p>\n\n\n\n<div class=\"wp-block-mapal-contributors contributors-block wp-block-group is-layout-flow wp-block-mapal-contributors-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-88565953 wp-block-group-is-layout-flex\">\n<p class=\"is-style-label-md wp-block-paragraph\"><strong>CONTRIBUTORS AND GUESTS ON THIS WEBINAR<\/strong><\/p>\n\n\n\n<div class=\"wp-block-mapal-contributors-list contributors-list wp-block-group is-layout-flow wp-block-mapal-contributors-list-is-layout-flow\">\n<div class=\"wp-block-mapal-contributor-item contributor-item wp-block-group is-nowrap is-layout-flex wp-container-mapal-contributor-item-is-layout-eb8074cb wp-block-mapal-contributor-item-is-layout-flex\">\n<figure class=\"wp-block-image size-thumbnail contributor-item__image\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/Elly_Johnston.png\" alt=\"\" class=\"wp-image-2224\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Elly_Johnston.png 500w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Elly_Johnston-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Elly_Johnston-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-88565953 wp-block-group-is-layout-flex\">\n<p class=\"is-style-label-md wp-block-paragraph\"><strong>Elly Johnston<\/strong><\/p>\n\n\n\n<p class=\"is-style-text-sm wp-block-paragraph\"><em>Global Accounts Director, MAPAL Group<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-contributor-item contributor-item wp-block-group is-nowrap is-layout-flex wp-container-mapal-contributor-item-is-layout-eb8074cb wp-block-mapal-contributor-item-is-layout-flex\">\n<figure class=\"wp-block-image size-thumbnail contributor-item__image\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/Jaime_Fernandez.png\" alt=\"\" class=\"wp-image-2362\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Jaime_Fernandez.png 500w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Jaime_Fernandez-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Jaime_Fernandez-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-88565953 wp-block-group-is-layout-flex\">\n<p class=\"is-style-label-md wp-block-paragraph\"><strong>Jaime Fern\u00e1ndez de la Puente Campano<\/strong><\/p>\n\n\n\n<p class=\"is-style-text-sm wp-block-paragraph\"><em>Founder of Engagement by MAPAL<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-contributor-item contributor-item wp-block-group is-nowrap is-layout-flex wp-container-mapal-contributor-item-is-layout-eb8074cb wp-block-mapal-contributor-item-is-layout-flex\">\n<figure class=\"wp-block-image size-thumbnail contributor-item__image\"><img loading=\"lazy\" decoding=\"async\" width=\"465\" height=\"465\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/Stuart_cropped.jpg\" alt=\"\" class=\"wp-image-2363\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Stuart_cropped.jpg 465w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Stuart_cropped-300x300.jpg 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Stuart_cropped-150x150.jpg 150w\" sizes=\"auto, (max-width: 465px) 100vw, 465px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-88565953 wp-block-group-is-layout-flex\">\n<p class=\"is-style-label-md wp-block-paragraph\"><strong>Stuart Green<\/strong><\/p>\n\n\n\n<p class=\"is-style-text-sm wp-block-paragraph\"><em>Inside Sales Director, MAPAL Group<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"The power of improving employee experience in hospitality\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/3pWerC4dKXc?feature=oembed\" frameborder=\"0\" 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