{"id":2303,"date":"2022-10-14T08:41:32","date_gmt":"2022-10-14T07:41:32","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?post_type=resource&#038;p=2303"},"modified":"2026-08-26T12:55:09","modified_gmt":"2026-08-26T11:55:09","slug":"comply-alcohol-licence-regulations","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/sop\/comply-alcohol-licence-regulations\/","title":{"rendered":"Alcohol licensing requirements for hotels and restaurants: What you need to know"},"content":{"rendered":"\n<section class=\"wp-block-mapal-vertical-section alignfull vertical-section is-layout-flow wp-block-mapal-vertical-section-is-layout-flow\">\n\t\n\t<div class=\"wp-block-cover alignfull is-light vertical-section__container\">\n\t\t<span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-background-color has-background-dim-100 has-background-dim\"><\/span>\n\t\t<div class=\"wp-block-cover__inner-container is-layout-constrained 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d=\"M712.74,262.76c.06,8.97-.75,17.95-2.42,26.79-.73,3.85-1.65,7.76-3.85,11.12-3.78,5.8-10.73,9.17-17.25,12.41-3.26,1.62-6.59,3.35-8.86,6.02-3.15,3.71-3.75,8.65-4.14,13.32-1.21,14.6-1.37,29.28-.47,43.9\"><\/path><path class=\"cls-4\" d=\"M625.69,284.46c5.12-.51,10.24,.9,14.97,2.74,4.73,1.84,9.26,4.13,14.17,5.54,8.25,2.37,17.4,2.07,25.45-.82,5-1.8,9.55-4.54,14.57-6.29,4.9-1.7,10.22-2.41,15.45-2.08\"><\/path><path class=\"cls-4\" d=\"M653.61,316.15c3.25,2.39,7.31,3.83,11.47,4.23,4.16,.4,8.42-.23,12.3-1.65,1.08-.4,2.13-.85,3.18-1.31,1.18-.51,2.36-1.02,3.54-1.54\"><\/path><\/g><\/g><g><path class=\"cls-1\" d=\"M579.48,145.64c2.04,25.57-.68,53.2,9.54,75.37,3.6,7.82,8.66,14.5,11.82,22.63,4.04,10.4,4.67,22.35,4.93,33.94,.77,34.05-.98,68.11-2.8,101.98-3.38,5.58-9.11,7.78-14.49,9.49-16.51,5.23-34.27,8.69-50.26,1.29-5.59-2.59-10.77-6.42-15.91-10.23\"><\/path><path class=\"cls-1\" d=\"M579.64,152.24c-11.6,2.54-22.43,2.23-34.15-1.13-.3-9.85-.69-20.82-.52-30.68,0-.41,.03-.87,.2-1.13,.12-.19,.3-.3,.46-.27l33.13-.02c1.26,0,.47,27.92,.87,33.24Z\"><\/path><path class=\"cls-1\" d=\"M545.44,149.58c-2.04,25.57,.72,49.25-9.49,71.43-3.6,7.82-8.66,14.5-11.82,22.63-4.04,10.4-4.67,22.35-4.93,33.94-.77,34.05,.98,68.11,2.73,102.11\"><\/path><\/g><\/g><\/svg><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">If your hospitality business serves alcohol, understanding licensing requirements is essential. Whether you operate restaurants or hotels, selling alcohol legally means complying with the <a href=\"https:\/\/www.gov.uk\/government\/publications\/alcohol-licensing-fee-levels\">Licensing Act 2003<\/a> and meeting a range of legal responsibilities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Many operators think obtaining an alcohol licence is the end of the process. In reality, it&#8217;s only the beginning.<strong> <\/strong><a href=\"https:\/\/mapal-os.com\/en\/operational-efficiency\/health-and-safety-laws-in-pubs-a-practical-compliance-guide\"><strong>Maintaining compliance<\/strong><\/a><strong> requires the right licences, qualified employees and clear processes to ensure alcohol is sold responsibly and in line with the law.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this guide, we&#8217;ll explain the different types of alcohol licences, the role of a Personal Licence Holder, how employees can gain the qualifications they need and the practical steps operators can take to maintain compliance across sites.<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">Understanding alcohol licensing requirements<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Hospitality businesses selling alcohol must hold a <strong>Premises Licence<\/strong> issued by their local licensing authority, usually the local council.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The licence outlines:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>who can sell alcohol<\/li>\n\n<li>when alcohol can be sold<\/li>\n\n<li>the activities permitted on site<\/li>\n\n<li>any specific licence conditions that must be followed<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Every premises selling alcohol must also appoint a <strong>Designated Premises Supervisor (DPS)<\/strong>, who must hold a valid <strong>Personal Licence<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A <strong>Personal Licence<\/strong> allows an individual to authorise the sale of alcohol at licensed premises. The <a href=\"https:\/\/mapal-os.com\/en\/learning-resources\/licensing\">qualification<\/a> ensures those responsible for alcohol sales understand their legal responsibilities and promote responsible retailing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Applicants must:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>be at least 18 years old<\/li>\n\n<li>hold an accredited licensing qualification<\/li>\n\n<li>have the legal right to work in the UK<\/li>\n\n<li>not have been convicted of any relevant offences<\/li>\n\n<li>apply through their local licensing authority<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">While only one Personal Licence Holder is legally required at each premises, many operators choose to <a href=\"https:\/\/mapal-os.com\/en\/motivating-employees\/personal-alcohol-licence-building-confident-compliant-hospitality-teams\">train multiple managers to maintain compliance<\/a>, provide greater operational flexibility and ensure cover when licence holders are absent, change roles or leave the business.<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\"><span>How do employees get a Personal Licence?<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before applying for a Personal Licence, candidates must complete an accredited qualification, such as the Award for Personal Licence Holders (APLH).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mapal-os.com\/en\/solutions\/flow-learning\"><strong>Flow Learning by Mapal<\/strong><\/a><strong> <\/strong>makes it easier for operators to prepare employees for this qualification through flexible, online learning that fits around busy shifts. Developed in partnership with Highfield, the fully online Personal Licence Holder (PLH) course helps learners feel confident and well prepared before sitting the required supervised examination with an approved awarding organisation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Using engaging, scenario-based learning, the course covers topics including:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>The laws surrounding the sale of alcohol<\/li>\n\n<li>Licensing objectives and legal responsibilities<\/li>\n\n<li>Drug awareness<\/li>\n\n<li>Social responsibility<\/li>\n\n<li>Alcohol promotions<\/li>\n\n<li>Drink driving<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Delivered through the <strong>mobile-first Mapal One app<\/strong>, learners can complete their training wherever and whenever it suits them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once learners have successfully completed their qualification, they can apply for their Personal Licence through their local licensing authority.<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">Common alcohol licensing breaches in the UK<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Many licence reviews and enforcement actions arise from avoidable operational issues rather than deliberate misconduct.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some of the most common breaches include:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>serving alcohol to underage customers<\/li>\n\n<li>failing to verify age through Challenge 25 procedures<\/li>\n\n<li>selling alcohol outside licensed hours<\/li>\n\n<li>failing to comply with licence conditions<\/li>\n\n<li>poor staff training or supervision<\/li>\n\n<li>inadequate incident records<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/mapal-os.com\/en\/motivating-employees\/competing-for-hospitality-talent-when-candidates-are-scarce\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"400\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_WHITEPAPER_Competing_for_hospitality_talent_when_candidates_are_scarce_1200x400_-_BANNER_WITH_BUTTON_NO_LOGOS.png\" alt=\"\" class=\"wp-image-2302\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_WHITEPAPER_Competing_for_hospitality_talent_when_candidates_are_scarce_1200x400_-_BANNER_WITH_BUTTON_NO_LOGOS.png 1200w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_WHITEPAPER_Competing_for_hospitality_talent_when_candidates_are_scarce_1200x400_-_BANNER_WITH_BUTTON_NO_LOGOS-300x100.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_WHITEPAPER_Competing_for_hospitality_talent_when_candidates_are_scarce_1200x400_-_BANNER_WITH_BUTTON_NO_LOGOS-1024x341.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_WHITEPAPER_Competing_for_hospitality_talent_when_candidates_are_scarce_1200x400_-_BANNER_WITH_BUTTON_NO_LOGOS-768x256.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\"><span>Keeping your business compliant<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Avoiding licensing breaches requires more than simply holding the correct licences. As operators grow, maintaining consistent standards across multiple sites becomes increasingly important.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">License holders may move between venues, new sites may open and experienced licence holders may leave the business. Having clear processes in place helps ensure the right people remain qualified and employees understand their responsibilities when selling alcohol.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>To help maintain compliance, hospitality businesses should regularly:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>train new starters as part of onboarding<\/span><\/li>\n\n<li><span>provide refresher training on licensing legislation and responsible alcohol sales<\/span><\/li>\n\n<li><span>keep training and qualification records up-to-date<\/span><\/li>\n\n<li><span>review incidents and near misses to identify learning opportunities<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Embedding licensing knowledge into everyday operations helps reduce risk, protect your premises licence and create safer environments for both customers and employees.<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\"><span>Final thoughts<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Alcohol licensing is more than a legal requirement. It provides the framework for responsible alcohol sales, helping operators protect their customers, employees and reputation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By ensuring the right people hold the right qualifications and reinforcing licensing knowledge through ongoing training, operators can build confident teams, maintain compliance and create safer, more consistent experiences across every venue.<\/p>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-5\"><strong>FAQs<\/strong><\/h3>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Do all employees serving alcohol need a Personal Licence?<\/summary>\n\n<p class=\"wp-block-paragraph\">No. A Personal Licence is only required for those authorising the sale of alcohol, such as the Designated Premises Supervisor (DPS). However, all employees who serve alcohol should receive appropriate training so they understand licensing laws, age verification procedures and when to refuse service.<\/p>\n\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How long does a Personal Licence last in the UK?<\/summary>\n\n<p class=\"wp-block-paragraph\">Since the abolition of the ten year renewal requirement in 2015, Personal Licences issued in England and Wales generally remain valid indefinitely unless they are surrendered, suspended or revoked. Licence holders must still notify the relevant licensing authority if their personal details change.<\/p>\n\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How can operators stay compliant with alcohol licensing regulations?<\/summary>\n\n<p class=\"wp-block-paragraph\">Compliance goes beyond obtaining a licence. Hospitality businesses should provide regular staff training, keep accurate training records, ensure qualified licence holders are always available, review incidents and refresh employees&#8217; knowledge of licensing legislation. Using a centralised learning platform can help operators manage these requirements across one or multiple sites.<\/p>\n\n<\/details>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Read about our 100% online personal licence holder course to make live easier for you and your team. 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