{"id":2141,"date":"2022-01-24T12:45:09","date_gmt":"2022-01-24T12:45:09","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?post_type=resource&p=2141"},"modified":"2026-09-06T19:23:33","modified_gmt":"2026-09-06T18:23:33","slug":"how-technology-can-improve-employee-engagement-in-the-hospitality-industry","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/resources\/articles\/how-technology-can-improve-employee-engagement-in-the-hospitality-industry\/","title":{"rendered":"How technology can improve employee engagement in the hospitality industry"},"content":{"rendered":"\n
\n\t\n\t
\n\t\t<\/span>\n\t\t
\n\t\t\t\n\t\t\t
\n\t\t\t\t\n\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t
\n\n
\"\"<\/figure>\n\n\n\n

Investing in technology is, without a doubt, the key to\u00a0efficiently managing hospitality teams<\/a>.\u00a0\u00a0<\/p>\n\n\n\n

But how can technology increase\u00a0hospitality employee engagement\u00a0and satisfaction?\u00a0<\/p>\n\n\n\n

In this\u00a0article,\u00a0we\u2019ll show you how technology can support you in offering a positive employee experience in your company.\u00a0\u00a0<\/p>\n\n\n\n

We\u2019ll also look at communication channels, hospitality career paths, online learning and development,\u00a0and how\u00a0technology can help\u00a0you instil company culture.\u00a0<\/p>\n\n\n\n

How open communication channels can improve\u00a0hospitality employee engagement\u00a0and experience\u00a0<\/h2>\n\n\n\n

Open\u00a0communication channels, like those\u00a0provided\u00a0by\u00a0Flow Learning by Mapal<\/a>, help to streamline communication between management and the rest of the teams, HR and the employees,\u00a0and\u00a0between team members.\u00a0\u00a0<\/p>\n\n\n\n

Thanks to\u00a0intuitive\u00a0mobile apps, your employees can easily communicate their shift preferences, let management know if they\u2019re\u00a0ill or unavailable to work,\u00a0and request holidays at the touch of a button. No more large amounts of paperwork or\u00a0lengthy\u00a0approval processes.\u00a0<\/strong><\/p>\n\n\n\n

Maintaining open communication promotes transparency, as employees feel involved, are kept up-to-date,\u00a0and have more control over their work-life balance.\u00a0<\/p>\n\n\n\n

Improve employee motivation through real career progression opportunities\u00a0<\/h2>\n\n\n\n

Providing employees with the right learning opportunities\u00a0and the necessary resources will instil confidence in them\u00a0to progress to management roles or other departments.\u00a0<\/p>\n\n\n\n

WithFlow Learning\u2019s resources<\/a>,\u00a0you can\u00a0customise\u00a0modules and learning plans for each employee to cater for their specific needs and aid their professional development. <\/strong><\/p>\n\n\n\n

Your team can access Flow Learning directly on their mobile via the new Mapal One employee app.\u00a0<\/strong>Ensure they’re always up-to-date and motivated with short, engaging and on-the-go learning modules adapted to their needs, along with news, announcements, certificates, document storage and much more.<\/p>\n\n\n\n

Support\u00a0your teams with the tools they need to progress in their hospitality careers,\u00a0and\u00a0you’ll significantly increase motivation and, therefore,\u00a0commitment to your company.\u00a0<\/p>\n\n\n\n

Microlearning to promote quicker knowledge retention\u00a0<\/h2>\n\n\n\n

Aid\u00a0employee learning by offering quick modules with short videos, games, audio content, quizzes, and little pieces of advice or useful checklists, thanks to tools like Flow Learning.\u00a0<\/strong><\/p>\n\n\n\n

This new learning concept is known as\u00a0microlearning, and it seeks to give immediate answers to your employees\u2019\u00a0questions through bite-size learning modules and lessons.\u00a0<\/p>\n\n\n\n

Enable your employees to acquire the knowledge and skills they need, when they need them and as quickly and efficiently as possible.\u00a0<\/p>\n\n\n\n

\n