{"id":2141,"date":"2022-01-24T12:45:09","date_gmt":"2022-01-24T12:45:09","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?post_type=resource&p=2141"},"modified":"2026-09-18T08:05:57","modified_gmt":"2026-09-18T07:05:57","slug":"how-technology-can-improve-employee-engagement-in-the-hospitality-industry","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/resources\/articles\/how-technology-can-improve-employee-engagement-in-the-hospitality-industry\/","title":{"rendered":"How technology can improve employee engagement in the hospitality industry"},"content":{"rendered":"\n
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Investing in technology is, without a doubt, the key to efficiently managing hospitality teams<\/a>.  <\/p>\n\n\n\n

But how can technology increase hospitality employee engagement and satisfaction? <\/p>\n\n\n\n

In this article, we\u2019ll show you how technology can support you in offering a positive employee experience in your company.  <\/p>\n\n\n\n

We\u2019ll also look at communication channels, hospitality career paths, online learning and development, and how technology can help you instil company culture. <\/p>\n\n\n\n

How open communication channels can improve hospitality employee engagement and experience <\/h2>\n\n\n\n

Open communication channels, like those provided by Flow Learning by Mapal<\/a>, help to streamline communication between management and the rest of the teams, HR and the employees, and between team members.  <\/p>\n\n\n\n

Thanks to intuitive mobile apps, your employees can easily communicate their shift preferences, let management know if they\u2019re ill or unavailable to work, and request holidays at the touch of a button. No more large amounts of paperwork or lengthy approval processes. <\/strong><\/p>\n\n\n\n

Maintaining open communication promotes transparency, as employees feel involved, are kept up-to-date, and have more control over their work-life balance. <\/p>\n\n\n\n

Improve employee motivation through real career progression opportunities <\/h2>\n\n\n\n

Providing employees with the right learning opportunities and the necessary resources will instil confidence in them to progress to management roles or other departments. <\/p>\n\n\n\n

With Flow Learning\u2019s resources<\/a>,\u00a0you can\u00a0customise\u00a0modules and learning plans for each employee to cater for their specific needs and aid their professional development.<\/strong><\/p>\n\n\n\n

Your team can access Flow Learning directly on their mobile via the new Mapal One employee app. <\/strong>Ensure they’re always up-to-date and motivated with short, engaging and on-the-go learning modules adapted to their needs, along with news, announcements, certificates, document storage and much more.<\/p>\n\n\n\n

Support your teams with the tools they need to progress in their hospitality careers, and you’ll significantly increase motivation and, therefore, commitment to your company. <\/p>\n\n\n\n

Microlearning to promote quicker knowledge retention <\/h2>\n\n\n\n

Aid employee learning by offering quick modules with short videos, games, audio content, quizzes, and little pieces of advice or useful checklists, thanks to tools like Flow Learning. <\/strong><\/p>\n\n\n\n

This new learning concept is known as microlearning, and it seeks to give immediate answers to your employees\u2019 questions through bite-size learning modules and lessons. <\/p>\n\n\n\n

Enable your employees to acquire the knowledge and skills they need, when they need them and as quickly and efficiently as possible. <\/p>\n\n\n\n

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