{"id":2137,"date":"2022-01-24T11:21:11","date_gmt":"2022-01-24T11:21:11","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?post_type=resource&p=2137"},"modified":"2026-09-25T09:02:12","modified_gmt":"2026-09-25T08:02:12","slug":"digitise-hospitality-training","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/motivating-employees\/digitise-hospitality-training\/","title":{"rendered":"How to digitise your hospitality training"},"content":{"rendered":"\n
\n
<\/span>
\n
\n
\n
\n
\n
\n
\"Laptop<\/figure>\n\n\n\n

We live in an increasingly digital world, and hospitality is no exception. <\/strong>From how you interact with customers to how you manage your teams, technology has become an important part of day-to-day operations. This digital transformation has also had a major impact on employee training in the hospitality industry, creating new ways for operators to deliver learning that is more flexible, accessible and suited to the realities of hospitality work.<\/p>\n\n\n\n

Digital learning now plays an important role in how you train and develop your teams<\/a>, from onboarding new starters to building skills and supporting ongoing development.<\/p>\n\n\n\n

So, let\u2019s take a closer look at how to adapt hotel, bar and restaurant staff training to the digital era.<\/strong><\/p>\n\n\n\n

How can digital learning improve onboarding?  <\/h2>\n\n\n\n

With platforms such as Flow Learning, you can manage onboarding centrally and ensure new starters have access to the information and training they need from day one. They can understand what their role entails, what is expected of them and what learning they need to complete.<\/strong><\/p>\n\n\n\n

For multi-site hospitality businesses, digital onboarding<\/a> also helps ensure new starters receive the same essential information and training, wherever they work. This can be particularly valuable when bringing in seasonal teams quickly across multiple sites.\u202fManagers can also use reporting tools to track learning progress and completion<\/strong> across their teams, making it easier to see who is up to date and where additional training may be needed.\u202f<\/p>\n\n\n\n

Administrative tasks and essential learning can also be completed before an employee\u2019s first day, helping to speed up the onboarding process and prepare them for their role. Constellation, Levy Restaurant\u2019s HR section<\/a>\u202fexperienced this first-hand when they\u202fimplemented\u202fFlow Learning\u202facross their organisation.\u202f<\/p>\n\n\n\n

Over 5,000 new starters are currently assigned induction training on Flow<\/strong>, and Constellation has managed to reduce the time taken from application to onboarding from an average of twenty days to five<\/strong>.\u202f<\/p>\n\n\n\n

An excellent example of how digital learning can make onboarding faster and more consistent, while providing employees with the information\u202fand training\u202fthey need from day one.\u202f<\/p>\n\n\n\n

\"Two<\/figure>\n\n\n\n

Why is\u202fongoing digital\u202flearning so important?\u202f <\/h2>\n\n\n\n

Digital learning isn\u2019t only valuable during onboarding. It gives operators a way to provide continuous learning opportunities that keep employees up to date as roles, requirements and ways of working change.<\/strong><\/p>\n\n\n\n

Employees can access the knowledge they need based on their skills and learning needs. Digital learning also makes it easier to keep teams up to date with service standards, new procedures and compliance requirements, helping employees apply the latest information consistently in their roles.<\/p>\n\n\n\n

Learning can also extend beyond the skills employees need today. Providing ongoing development<\/a> opportunities can help people build new skills, prepare for greater responsibility and see clearer opportunities for career progression within the business.<\/p>\n\n\n\n

Talya\u202fBauer\u202fexplains this with the 5 Cs of successful onboarding<\/a>:\u202f\u202f<\/strong><\/p>\n\n\n\n