{"id":2106,"date":"2021-11-24T10:52:37","date_gmt":"2021-11-24T10:52:37","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?post_type=resource&#038;p=2106"},"modified":"2026-09-09T09:09:10","modified_gmt":"2026-09-09T08:09:10","slug":"tackling-hospitality-talent-shortages-uk","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/resources\/webinars\/tackling-hospitality-talent-shortages-uk\/","title":{"rendered":"Tackling hospitality talent shortages"},"content":{"rendered":"\n<section class=\"wp-block-mapal-vertical-section alignfull vertical-section is-layout-flow wp-block-mapal-vertical-section-is-layout-flow\">\n\t\n\t<div class=\"wp-block-cover alignfull is-light vertical-section__container\">\n\t\t<span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-background-color has-background-dim-100 has-background-dim\"><\/span>\n\t\t<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group vertical-section__row is-layout-grid wp-container-core-group-is-layout-79dc550c wp-block-group-is-layout-grid\">\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-group vertical-section__content is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-mapal-content-section content-section wp-block-group mapal-pattern-resource-starter-content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-columns content-section__columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n\t\t\t\t\t<div class=\"wp-block-column wp-block-column--left is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"400\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/Tackling_hospitality_talent_shortages_-_EN_-__HEADER_TYPO3_-_1200X400.png\" alt=\"\" class=\"wp-image-2099\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Tackling_hospitality_talent_shortages_-_EN_-__HEADER_TYPO3_-_1200X400.png 1200w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Tackling_hospitality_talent_shortages_-_EN_-__HEADER_TYPO3_-_1200X400-300x100.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Tackling_hospitality_talent_shortages_-_EN_-__HEADER_TYPO3_-_1200X400-1024x341.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Tackling_hospitality_talent_shortages_-_EN_-__HEADER_TYPO3_-_1200X400-768x256.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Tackling hospitality talent shortages - Shaping the future of hospitality careers\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Tqi_RQySGvA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n<p class=\"wp-block-paragraph\">The <a href=\"https:\/\/mapal-os.com\/en\/solutions\/flow-learning\">hospitality recruitment and retention<\/a> challenges persist as we head into 2022.\u00a0The industry has lost much of its\u00a0workers\u00a0as a result of Brexit and the ongoing\u00a0pandemic, and it\u2019s time to rethink how we approach recruitment and retention.\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">At Flow Learning, we invite you to hear how\u00a0some of the UK\u2019s most prolific\u00a0hospitality\u00a0thought\u00a0leaders\u00a0believe we can navigate\u00a0the current talent crisis.\u00a0\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">Join\u00a0our free webinar with\u00a0<strong>James Hacon<\/strong>, CMO of Mapal Group,\u00a0in conversation with\u00a0<strong>Kelly Johnstone<\/strong>\u00a0of\u00a0Springboard UK,\u00a0<strong>Mark McCulloch<\/strong>\u00a0of Hospitality Rising, and\u00a0<strong>Carly Pickering\u00a0<\/strong>of Beers &amp;\u00a0Peers, to hear their views on\u00a0some of these burning questions\u00a0<\/p>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li> \t<p>How can hospitality overcome the current challenges?\u00a0<\/p> \t<\/li>\n\n<li> \t<p>How can we change perceptions of hospitality careers?\u00a0<\/p> \t<\/li>\n<\/ul>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li> \t<p>How should employers think differently about talent profiles?\u00a0<\/p> \t<\/li>\n\n<li> \t<p>How can brands stand out from the rest?\u00a0<\/p> \t<\/li>\n\n<li> \t<p>How do you retain talent in a competitive market?\u00a0<\/p> \t<\/li>\n<\/ul>\n\n<div class=\"wp-block-mapal-contributors contributors-block wp-block-group is-layout-flow wp-block-mapal-contributors-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-88565953 wp-block-group-is-layout-flex\">\n<p class=\"is-style-label-md wp-block-paragraph\"><strong>CONTRIBUTORS AND GUESTS ON THIS WEBINAR<\/strong><\/p>\n\n\n\n<div class=\"wp-block-mapal-contributors-list contributors-list wp-block-group is-layout-flow wp-block-mapal-contributors-list-is-layout-flow\">\n<div class=\"wp-block-mapal-contributor-item contributor-item wp-block-group is-nowrap is-layout-flex wp-container-mapal-contributor-item-is-layout-eb8074cb wp-block-mapal-contributor-item-is-layout-flex\">\n<figure class=\"wp-block-image size-thumbnail contributor-item__image\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/Chris_Gamm.png\" alt=\"\" class=\"wp-image-2100\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Chris_Gamm.png 500w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Chris_Gamm-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Chris_Gamm-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-88565953 wp-block-group-is-layout-flex\">\n<p class=\"is-style-label-md wp-block-paragraph\"><strong>Chris Gamm<\/strong><\/p>\n\n\n\n<p class=\"is-style-text-sm wp-block-paragraph\"><em>Chief Executive Officer at Springboard<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-contributor-item contributor-item wp-block-group is-nowrap is-layout-flex wp-container-mapal-contributor-item-is-layout-eb8074cb wp-block-mapal-contributor-item-is-layout-flex\">\n<figure class=\"wp-block-image size-thumbnail contributor-item__image\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/James_Hacon.png\" alt=\"\" class=\"wp-image-1984\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/James_Hacon.png 500w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/James_Hacon-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/James_Hacon-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-88565953 wp-block-group-is-layout-flex\">\n<p class=\"is-style-label-md wp-block-paragraph\"><strong>James Hacon<\/strong><\/p>\n\n\n\n<p class=\"is-style-text-sm wp-block-paragraph\"><em>Group Chief Marketing Officer at MAPAL Group<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-contributor-item contributor-item wp-block-group is-nowrap is-layout-flex wp-container-mapal-contributor-item-is-layout-eb8074cb wp-block-mapal-contributor-item-is-layout-flex\">\n<figure class=\"wp-block-image size-thumbnail contributor-item__image\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/Mark_McCulloch.png\" alt=\"\" class=\"wp-image-2101\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Mark_McCulloch.png 500w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Mark_McCulloch-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Mark_McCulloch-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-88565953 wp-block-group-is-layout-flex\">\n<p class=\"is-style-label-md wp-block-paragraph\"><strong>Mark McCulloch<\/strong><\/p>\n\n\n\n<p class=\"is-style-text-sm wp-block-paragraph\"><em>Founder of Hospitality Rising<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-contributor-item contributor-item wp-block-group is-nowrap is-layout-flex wp-container-mapal-contributor-item-is-layout-eb8074cb wp-block-mapal-contributor-item-is-layout-flex\">\n<figure class=\"wp-block-image size-thumbnail contributor-item__image\"><img loading=\"lazy\" decoding=\"async\" width=\"356\" height=\"356\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/carly-pickering.png\" alt=\"\" class=\"wp-image-2102\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/carly-pickering.png 356w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/carly-pickering-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/carly-pickering-150x150.png 150w\" sizes=\"auto, (max-width: 356px) 100vw, 356px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-88565953 wp-block-group-is-layout-flex\">\n<p class=\"is-style-label-md wp-block-paragraph\"><strong>Carly Pickering<\/strong><\/p>\n\n\n\n<p class=\"is-style-text-sm wp-block-paragraph\"><em>Co-Founder of Beers &amp; Peers<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<p class=\"is-style-heading-6 wp-block-paragraph\">CONTRIBUTORS TO THIS WEBINAR INCLUDE:<\/p>\n\n<div class=\"wp-block-mapal-logo-cards logo-cards wp-block-group mapal-pattern-logo-cards is-layout-grid wp-container-mapal-logo-cards-is-layout-f343dcd6 wp-block-mapal-logo-cards-is-layout-grid\">\n<div class=\"wp-block-mapal-review-button review-button\"><figure class=\"wp-block-image size-full review-button__image\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_2\" viewbox=\"0 0 421.66 109.95\" class=\"wp-image-2103 wp-block-image__svg\" role=\"img\" aria-label=\"Springboard\" focusable=\"false\"><defs><style> .cls-1 { fill: #0fb5cb; } .cls-1, .cls-2, .cls-3 { stroke-width: 0px; } .cls-2 { fill: #7b2181; } .cls-3 { fill: #7b2182; } <\/style><\/defs><g id=\"Layer_1-2\"><g><path class=\"cls-1\" d=\"M67.03.04c-1.37.9-2.65,1.71-3.9,2.57-8.36,5.77-15.86,12.42-21.46,21.01-4.13,6.34-6.68,13.21-6.56,20.89.06,3.94,1.14,7.71,2.26,11.46,1.54,5.12,3.1,10.24,3.04,15.66-.1,8.11-2.87,15.38-7.29,22.06-4.25,6.42-9.77,11.6-16.05,16.01-.14.1-.31.17-.47.25-.02,0-.07-.04-.22-.14,1.76-2.03,3.47-4.08,5.03-6.25,1.63-2.27,3.11-4.62,4.55-7,.57-.94.52-1.34-.54-1.85-12.38-5.99-20.45-15.61-24-28.88C-5.09,41.4,11.4,15.87,36.28,11.72c3.34-.56,6.69-.93,10.07-.59.87.09,1.45-.29,2.07-.74,5.4-3.93,11.15-7.25,17.23-10.01.39-.17.74-.51,1.37-.35Z\"><\/path><path class=\"cls-1\" d=\"M35.37,97.97c3.07-3.13,5.67-6.39,7.75-10.03,4.66-8.16,6.45-16.94,5.8-26.28-.38-5.51-2.04-10.74-3.17-16.09-.62-2.95-1.14-5.92-.39-8.94.47-1.89,1.24-3.01,2.58-3.82.11.53.22,1.04.33,1.54.77,3.41,3.67,5.16,7.04,4.25,4.97-1.34,8.53-7.75,7.03-12.65-.96-3.12-3.71-4.65-6.86-3.76-2.82.8-4.98,2.62-6.94,4.7-.39.42-.75.87-1.23,1.24.57-2.13,1.52-4.08,2.56-5.98,1.71-3.13,3.88-5.94,6.03-8.77.48-.63.92-.5,1.5-.31,7.54,2.41,14,6.53,19.27,12.41,8.05,9,11.79,19.6,11.3,31.64-.84,20.23-16.16,37.55-36.16,40.99-5.81,1-10.33.97-16.44-.16Z\"><\/path><path class=\"cls-3\" d=\"M124.74,31.34c3.3.09,7.28.42,10.86,2.53,2.66,1.57,2.92,4.07.72,6.22-.41.4-.64.47-1.2.08-4.78-3.33-10.09-3.99-15.7-2.88-.52.1-1.02.34-1.51.57-1.63.78-2.36,2.13-2.37,3.9,0,1.73.87,2.88,2.37,3.61,2.51,1.22,5.27,1.45,7.95,1.99,2.69.54,5.39.98,7.93,2.08,3.3,1.44,5.47,3.73,5.8,7.44.35,3.85-.84,7.09-4.03,9.44-2.35,1.73-5.08,2.47-7.93,2.74-6.42.61-12.54-.36-18.24-3.51-.84-.47-.96-.84-.44-1.63.64-.97,1.22-2,1.71-3.05.37-.8.68-.74,1.39-.35,5.18,2.83,10.71,3.84,16.54,2.75,2.82-.53,4.3-2.26,4.29-4.72-.01-2-1.03-3.36-3.2-4.17-1.95-.73-4.02-.93-6.05-1.33-2.69-.53-5.42-.83-7.98-1.89-3.82-1.59-6.41-4.16-6.53-8.53-.13-4.54,1.88-7.83,6.08-9.73,2.81-1.27,5.79-1.57,9.55-1.55Z\"><\/path><path class=\"cls-3\" d=\"M238.5,59.8c0,2.43-.04,4.85.02,7.28.03.96-.3,1.25-1.23,1.2-1.21-.07-2.43-.08-3.64,0-.99.06-1.32-.22-1.3-1.26.06-4.27.03-8.54.02-12.8,0-.72,0-1.45-.11-2.15-.58-3.62-3.24-5.68-7-5.44-4.17.26-6.41,2.58-6.44,6.76-.04,4.58-.03,9.17,0,13.75,0,.84-.17,1.21-1.1,1.15-1.35-.08-2.7-.05-4.05,0-.7.02-.95-.22-.94-.93.02-5.17-.09-10.34.05-15.5.13-4.84,2.94-8.37,7.58-9.87,3.62-1.17,7.27-1.12,10.87.13,4.7,1.64,7.19,5.34,7.26,10.68.03,2.34,0,4.67,0,7.01Z\"><\/path><path class=\"cls-3\" d=\"M178.24,58.7c0-2.34,0-4.67,0-7.01.03-6.37,3.44-10.02,9.84-10.47,2.4-.17,4.78-.05,7,1,1.61.76,2.24,2.21,1.7,3.77-.54,1.58-.94,1.78-2.53,1.25-1.07-.36-2.16-.61-3.3-.64-4.51-.09-6.66,1.99-6.68,6.49-.02,4.58-.04,9.17.02,13.75.01,1.08-.21,1.54-1.38,1.44-1.21-.11-2.43-.07-3.64,0-.86.05-1.06-.28-1.04-1.09.04-2.83.02-5.66.02-8.49Z\"><\/path><path class=\"cls-3\" d=\"M372.89,58.13c.1-2.44-.25-5.46.14-8.45.58-4.45,3.06-7.14,7.44-8.11,3.08-.68,6.18-.68,9.13.59,2.11.91,2.6,2.87,1.37,4.79-.41.64-.77.8-1.53.49-1.54-.64-3.18-.91-4.87-.84-3.27.13-5.32,2.01-5.52,5.26-.3,4.84-.06,9.7-.13,14.54-.03,2.12.25,1.84-1.87,1.86-1.03.01-2.07-.04-3.1.02-.84.05-1.07-.28-1.06-1.09.04-2.83.02-5.66.02-9.06Z\"><\/path><path class=\"cls-3\" d=\"M206.39,55.35c0,3.91-.03,7.82.02,11.73.01.94-.24,1.26-1.2,1.2-1.26-.08-2.52-.07-3.78,0-.86.05-1.05-.28-1.05-1.08.03-7.51,0-15.01.02-22.52,0-1.72.79-2.55,2.5-2.71.36-.03.72-.04,1.08-.03,2.2.09,2.4.31,2.4,2.49,0,3.64,0,7.28,0,10.92Z\"><\/path><path class=\"cls-3\" d=\"M271.68,53.41c-.24-3.73-1.68-7.08-4.79-9.44-3.6-2.73-7.73-3.29-12.04-2.51-5.34.97-9.18,3.98-10.75,9.23-1.59,5.31-.74,10.28,3.41,14.27,4.87,4.68,12.46,4.58,18.25-.18.41,5.09-2.12,8.54-6.94,9.39-3.43.6-7.83,0-11.07-1.27,0,0-.72,2.36-1.06,2.97-.6,1.07-.5,1.51.5,1.87,4.19,1.49,8.52,1.98,12.9,1.33,6.04-.9,10.66-5.68,11.48-11.73.62-4.62.42-9.29.12-13.92ZM257.72,63.29c-4.83,0-7.95-3.25-7.95-8.24,0-4.86,3.5-8.51,8.08-8.44,4.59.08,7.95,3.64,7.94,8.44,0,4.8-3.38,8.24-8.07,8.24Z\"><\/path><path class=\"cls-2\" d=\"M304.98,52.88c-1.02-7.71-7.91-12.78-15.57-11.51-2.57.43-4.64,1.72-6.51,3.45-.29-.35-.17-.67-.17-.97-.01-4,0-7.99,0-11.99,0-1.85-.11-1.97-1.99-2.23-2.5-.35-4.05.69-4.05,2.87-.02,7.55-.05,15.09.06,22.64.05,3.67,1.05,7.14,3.7,9.85,4.1,4.2,9.24,4.82,14.61,3.5,6.99-1.72,10.93-8.12,9.94-15.59ZM290.78,63.56c-4.74,0-8.2-3.6-8.14-8.49.06-4.85,3.5-8.45,8.1-8.46,4.73,0,8.07,3.52,8.07,8.53,0,4.92-3.33,8.42-8.03,8.42Z\"><\/path><path class=\"cls-3\" d=\"M421.6,31.07c0-.38.11-.83-.42-1.02-1.44-.51-2.9-.76-4.32-.04-1.31.66-1.28,1.93-1.28,3.17,0,3.85,0,7.71,0,11.85-3.66-3.67-7.8-4.54-12.4-3.41-7.17,1.75-11.38,9.08-9.68,16.72,1.59,7.13,7.8,11.28,15.9,10.62,6.73-.55,11.76-5.76,12.07-12.8.37-8.35.08-16.72.14-25.08ZM407.15,63.56c-4.42-.1-7.75-3.83-7.65-8.56.11-5.08,3.54-8.51,8.38-8.39,4.51.11,7.82,3.89,7.71,8.81-.11,4.97-3.52,8.25-8.44,8.14Z\"><\/path><path class=\"cls-3\" d=\"M169.46,45.42c-4.54-4.68-10.17-5.27-16.07-3.2-5.87,2.07-8.34,6.82-8.53,12.66-.25,7.67-.07,15.36-.1,23.04,0,.76.31.89.96.87,1.3-.03,2.61-.06,3.91,0,.94.05,1.25-.25,1.23-1.2-.06-2.74-.02-5.48-.02-8.22,0-1.29,0-2.57,0-3.86.2,0,.25-.02.27,0,.17.14.34.28.51.43,2.99,2.71,6.54,3.5,10.41,2.86,5.26-.87,8.89-3.92,10.44-8.97,1.62-5.26.96-10.32-3.01-14.41ZM158.86,63.6c-4.7-.01-8.1-3.61-8.09-8.56,0-4.83,3.46-8.42,8.11-8.43,4.61-.01,8.06,3.61,8.06,8.46,0,5-3.36,8.54-8.08,8.53Z\"><\/path><path class=\"cls-3\" d=\"M366.86,59.63c0-2.43.04-4.86,0-7.28-.08-4.31-1.56-7.83-5.77-9.68-3.43-1.51-7.06-1.66-10.73-1.38-1.57.12-3.14.34-4.54,1.15-1.91,1.11-2.26,3.09-.91,4.81.39.5.66.65,1.31.31,3.21-1.72,6.65-1.8,10.12-1.13,2.49.48,3.99,2.12,4.34,4.38.14.93.04,1.34-1.13,1.24-3.95-.35-7.91-.56-11.8.47-2.24.59-4.18,1.66-5.24,3.87-2.34,4.89-.27,9.88,4.84,11.63.47.16.94.32,1.42.41,5.78,1.14,11.56.48,17.34-.08.77-.07.75-.59.75-1.16-.01-2.52,0-5.03,0-7.55ZM360.81,60.3c0,.31,0,.63,0,.94,0,3.05,0,3.11-3.02,3.32-2.33.16-4.67.23-6.95-.42-2.14-.61-3.06-1.71-3.07-3.68-.01-2.08.98-3.41,3.12-3.97,3.06-.8,6.14-.5,9.22-.05.56.08.74.36.72.9-.03.99,0,1.97,0,2.96Z\"><\/path><path class=\"cls-3\" d=\"M337.51,51.23c-2.96-10.46-16.1-12.87-23.52-6.75-4.47,3.68-6.11,9.91-4.11,15.39,2.04,5.6,7.3,9.13,13.63,9.13,9.89,0,16.62-8.53,14.01-17.77ZM323.53,63.67c-4.69,0-8.1-3.62-8.09-8.58,0-5.01,3.35-8.56,8.08-8.58,4.76-.02,8.23,3.63,8.21,8.62-.02,4.89-3.51,8.53-8.2,8.53Z\"><\/path><\/g><\/g><\/svg><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-review-button review-button\">\n<figure class=\"wp-block-image size-full review-button__image\"><img loading=\"lazy\" decoding=\"async\" width=\"474\" height=\"219\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/hospitality_rising.jpg\" alt=\"Hospitality Rising\" class=\"wp-image-2104\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/hospitality_rising.jpg 474w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/hospitality_rising-300x139.jpg 300w\" sizes=\"auto, (max-width: 474px) 100vw, 474px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-review-button review-button\">\n<figure class=\"wp-block-image size-full review-button__image\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/beers_peers.jpg\" alt=\"Beers &amp; Peers\" class=\"wp-image-2105\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/beers_peers.jpg 200w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/beers_peers-150x150.jpg 150w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Hospitality recruitment and retention challenges persist as we head into 2022. James Hacon and other industry thought leaders share strategies for the future of hospitality careers<\/p>\n","protected":false},"author":45,"featured_media":2107,"template":"resources","meta":{"resource_author_photo":{"attachment_id":0,"blog_id":0},"resource_webinar_contributors":[],"resource_whitepaper_contributors":[],"case_study_logo":0,"case_study_client_summary":"","resource_is_gated":false,"event_date":"2021-11-24","event_time":"10:52","event_location_place":"","event_location_street":"","event_status":"on-demand","hubspot_form_id":"","download_cta_label":"Download","video_embed_url":"https:\/\/www.youtube.com\/watch?v=Tqi_RQySGvA","_mapal_resource_is_blueprint":false,"_mapal_resource_blueprint_key":"","editor_notices":[],"footnotes":"","_mapal_market_applicability":[],"_mapal_localisation_intent":"","_mapal_localisation_intent_reason":"","_mapal_content_proposal_desired_slug":""},"resource_type":[15],"resource_tag":[],"resource_topic":[],"resource_product":[40],"class_list":["post-2106","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-past-webinar","resource_product-flow-learning"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Tackling hospitality talent shortages | Hospitality Insights | Mapal UK<\/title>\n<meta name=\"description\" content=\"Hospitality recruitment and retention challenges persist as we head into 2022. James Hacon and other industry thought leaders share strategies for the future of hospitality careers Explore insights, trends and best practices to help UK hospitality businesses improve performance with Mapal UK.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mapal-os.com\/en\/?post_type=resource&p=2106\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tackling hospitality talent shortages | Mapal UK\" \/>\n<meta property=\"og:description\" content=\"Explore actionable insights, industry trends and best practices for hospitality businesses.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mapal-os.com\/en\/?post_type=resource&amp;p=2106\" \/>\n<meta property=\"og:site_name\" content=\"Mapal UK\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-09T08:09:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mapal.wpengine.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/MAPAL_OS_-_WEBINAR_Tackling_hospitality_talent_shortages_uk_1080x765_IMAGE01.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1080\" \/>\n\t<meta property=\"og:image:height\" content=\"765\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/?post_type=resource&p=2106\",\"url\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/?post_type=resource&p=2106\",\"name\":\"Tackling hospitality talent shortages | Hospitality Insights | Mapal UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/?post_type=resource&p=2106#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/?post_type=resource&p=2106#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2026\\\/08\\\/MAPAL_OS_-_WEBINAR_Tackling_hospitality_talent_shortages_uk_1080x765_IMAGE01.png\",\"datePublished\":\"2021-11-24T10:52:37+00:00\",\"dateModified\":\"2026-09-09T08:09:10+00:00\",\"description\":\"Hospitality recruitment and retention challenges persist as we head into 2022. James Hacon and other industry thought leaders share strategies for the future of hospitality careers Explore insights, trends and best practices to help UK hospitality businesses improve performance with Mapal UK.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/?post_type=resource&p=2106#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/mapal-os.com\\\/en\\\/?post_type=resource&p=2106\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/?post_type=resource&p=2106#primaryimage\",\"url\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2026\\\/08\\\/MAPAL_OS_-_WEBINAR_Tackling_hospitality_talent_shortages_uk_1080x765_IMAGE01.png\",\"contentUrl\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2026\\\/08\\\/MAPAL_OS_-_WEBINAR_Tackling_hospitality_talent_shortages_uk_1080x765_IMAGE01.png\",\"width\":1080,\"height\":765,\"caption\":\"A barman in a white shirt and apron arranges hanging wine glasses in a bar, with shelves of bottles in the background.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/?post_type=resource&p=2106#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Tackling hospitality talent shortages\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/\",\"name\":\"Mapal UK\",\"description\":\"Hospitality technology solutions by Mapal\",\"publisher\":{\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/#organization\",\"name\":\"Mapal\",\"url\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2026\\\/06\\\/mapal-os-logo-1.svg\",\"contentUrl\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2026\\\/06\\\/mapal-os-logo-1.svg\",\"width\":195,\"height\":32,\"caption\":\"Mapal\"},\"image\":{\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/mapal-group-uk\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCtYMrLrBhXNuiAFpRX2bJHw\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Tackling hospitality talent shortages | Hospitality Insights | Mapal UK","description":"Hospitality recruitment and retention challenges persist as we head into 2022. James Hacon and other industry thought leaders share strategies for the future of hospitality careers Explore insights, trends and best practices to help UK hospitality businesses improve performance with Mapal UK.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/mapal-os.com\/en\/?post_type=resource&p=2106","og_locale":"en_GB","og_type":"article","og_title":"Tackling hospitality talent shortages | Mapal UK","og_description":"Explore actionable insights, industry trends and best practices for hospitality businesses.","og_url":"https:\/\/mapal-os.com\/en\/?post_type=resource&p=2106","og_site_name":"Mapal UK","article_modified_time":"2026-09-09T08:09:10+00:00","og_image":[{"width":1080,"height":765,"url":"https:\/\/mapal.wpengine.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/MAPAL_OS_-_WEBINAR_Tackling_hospitality_talent_shortages_uk_1080x765_IMAGE01.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/mapal-os.com\/en\/?post_type=resource&p=2106","url":"https:\/\/mapal-os.com\/en\/?post_type=resource&p=2106","name":"Tackling hospitality talent shortages | Hospitality Insights | Mapal UK","isPartOf":{"@id":"https:\/\/mapal-os.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/mapal-os.com\/en\/?post_type=resource&p=2106#primaryimage"},"image":{"@id":"https:\/\/mapal-os.com\/en\/?post_type=resource&p=2106#primaryimage"},"thumbnailUrl":"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/MAPAL_OS_-_WEBINAR_Tackling_hospitality_talent_shortages_uk_1080x765_IMAGE01.png","datePublished":"2021-11-24T10:52:37+00:00","dateModified":"2026-09-09T08:09:10+00:00","description":"Hospitality recruitment and retention challenges persist as we head into 2022. James Hacon and other industry thought leaders share strategies for the future of hospitality careers Explore insights, trends and best practices to help UK hospitality businesses improve performance with Mapal UK.","breadcrumb":{"@id":"https:\/\/mapal-os.com\/en\/?post_type=resource&p=2106#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/mapal-os.com\/en\/?post_type=resource&p=2106"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/mapal-os.com\/en\/?post_type=resource&p=2106#primaryimage","url":"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/MAPAL_OS_-_WEBINAR_Tackling_hospitality_talent_shortages_uk_1080x765_IMAGE01.png","contentUrl":"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/MAPAL_OS_-_WEBINAR_Tackling_hospitality_talent_shortages_uk_1080x765_IMAGE01.png","width":1080,"height":765,"caption":"A barman in a white shirt and apron arranges hanging wine glasses in a bar, with shelves of bottles in the background."},{"@type":"BreadcrumbList","@id":"https:\/\/mapal-os.com\/en\/?post_type=resource&p=2106#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/mapal-os.com\/en\/"},{"@type":"ListItem","position":2,"name":"Tackling hospitality talent shortages"}]},{"@type":"WebSite","@id":"https:\/\/mapal-os.com\/en\/#website","url":"https:\/\/mapal-os.com\/en\/","name":"Mapal UK","description":"Hospitality technology solutions by Mapal","publisher":{"@id":"https:\/\/mapal-os.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/mapal-os.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/mapal-os.com\/en\/#organization","name":"Mapal","url":"https:\/\/mapal-os.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/mapal-os.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/06\/mapal-os-logo-1.svg","contentUrl":"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/06\/mapal-os-logo-1.svg","width":195,"height":32,"caption":"Mapal"},"image":{"@id":"https:\/\/mapal-os.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/mapal-group-uk\/","https:\/\/www.youtube.com\/channel\/UCtYMrLrBhXNuiAFpRX2bJHw"]}]}},"_links":{"self":[{"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/resource\/2106","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/types\/resource"}],"author":[{"embeddable":true,"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/users\/45"}],"version-history":[{"count":5,"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/resource\/2106\/revisions"}],"predecessor-version":[{"id":4801,"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/resource\/2106\/revisions\/4801"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/media\/2107"}],"wp:attachment":[{"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/media?parent=2106"}],"wp:term":[{"taxonomy":"resource_type","embeddable":true,"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/resource_type?post=2106"},{"taxonomy":"resource_tag","embeddable":true,"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/resource_tag?post=2106"},{"taxonomy":"resource_topic","embeddable":true,"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/resource_topic?post=2106"},{"taxonomy":"resource_product","embeddable":true,"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/resource_product?post=2106"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}