{"id":2085,"date":"2021-09-29T12:53:40","date_gmt":"2021-09-29T11:53:40","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?post_type=resource&#038;p=2085"},"modified":"2026-09-24T12:55:00","modified_gmt":"2026-09-24T11:55:00","slug":"onboarding","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/resources\/whitepapers\/onboarding\/","title":{"rendered":"Excellence in hospitality onboarding and retention"},"content":{"rendered":"\n<section class=\"wp-block-mapal-vertical-section alignfull vertical-section is-layout-flow wp-block-mapal-vertical-section-is-layout-flow\">\n<div class=\"wp-block-cover alignfull is-light vertical-section__container\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-group vertical-section__row is-layout-grid wp-container-core-group-is-layout-79dc550c wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group vertical-section__content is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-mapal-content-section content-section wp-block-group mapal-pattern-resource-starter-content\">\n<div class=\"wp-block-columns content-section__columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column wp-block-column--left is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"400\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Excellence_in_hospitality_onboarding_and_retention_WP_TYPO3.png\" alt=\"\" class=\"wp-image-2081\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Excellence_in_hospitality_onboarding_and_retention_WP_TYPO3.png 1200w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Excellence_in_hospitality_onboarding_and_retention_WP_TYPO3-300x100.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Excellence_in_hospitality_onboarding_and_retention_WP_TYPO3-1024x341.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_Excellence_in_hospitality_onboarding_and_retention_WP_TYPO3-768x256.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<h2 id=\"h-hospitality-onboarding-and-retention\" class=\"wp-block-heading is-style-heading-3\">Hospitality onboarding and retention<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Hospitality is currently facing the greatest recruitment challenge in its history.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Adding to the existing perception that the sector doesn\u2019t offer longer-term career prospects, the pandemic has seen many professionals leave for other sectors and never return.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Retaining your talent is now more important than ever. The employee experience starts as soon as their first point of contact with your brand, so it\u2019s important to get it right from day one.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this whitepaper, we delve into how a <a href=\"https:\/\/mapal-os.com\/en\/solutions\/flow-learning\">solid onboarding process<\/a> can motivate your new hires to stay with you for the longer term. We\u2019ve also collaborated with Ennismore, Interstate and&nbsp;Benugo&nbsp; to&nbsp;bring you some examples of onboarding excellence.&nbsp;<\/p>\n\n\n\n<h3 id=\"h-we-look-at-how-a-well-planned-onboarding-programme-can\" class=\"wp-block-heading is-style-heading-5\"><strong>We look at how a well-planned onboarding programme can:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><strong>Improve staff retention and reduce recruitment costs <\/strong>\u2014 A strong onboarding programme can improve new hire retention to as much as 82% and increase productivity by 70%<\/li>\n\n\n\n<li><strong>Enhance team engagement and employee happiness<\/strong> \u2014 How to take your onboarding process to the next level so that new hires stay for longer and become more productive, happier employees.<\/li>\n\n\n\n<li><strong>Achieve higher levels of customer satisfaction<\/strong> \u2014 Happy employees mean happier customers. Investing in them from the beginning will bring fruits for a long time to come.<\/li>\n\n\n\n<li><strong>Encourage internal promotion through clear career paths <\/strong>\u2014 Demonstrate real career prospects to new hires and nurture your future managers through a clear learning path.<\/li>\n<\/ul>\n\n\n\n<h2 id=\"h-download-your-whitepaper\" class=\"wp-block-heading is-style-heading-4\">Download your whitepaper<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Onboarding is where employee experience begins. This whitepaper explores how a structured, well-designed onboarding process helps improve retention, boost productivity, and build engaged, motivated teams from the start.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/MapalGroup_Excellence_in_hospitality_whitepaper_2021_09_28_v2.pdf\">Download the onboarding report<\/a><\/p>\n\n\n\n<h3 id=\"h-contributors-to-this-whitepaper-include\" class=\"wp-block-heading is-style-heading-4\">Contributors to this whitepaper include:<\/h3>\n\n\n\n<div class=\"wp-block-mapal-logo-cards logo-cards wp-block-group mapal-pattern-logo-cards is-layout-grid wp-container-mapal-logo-cards-is-layout-2e5fd583 wp-block-mapal-logo-cards-is-layout-grid\">\n<div class=\"wp-block-mapal-review-button review-button\">\n<figure class=\"wp-block-image size-full review-button__image\"><img loading=\"lazy\" decoding=\"async\" width=\"998\" height=\"473\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/Ennismore_Logo.png\" alt=\"Ennismore\" class=\"wp-image-2082\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Ennismore_Logo.png 998w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Ennismore_Logo-300x142.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Ennismore_Logo-768x364.png 768w\" sizes=\"auto, (max-width: 998px) 100vw, 998px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-review-button review-button\">\n<figure class=\"wp-block-image size-full review-button__image\"><img loading=\"lazy\" decoding=\"async\" width=\"1357\" height=\"272\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/Interstate_Hotels_and_Resorts_Logo.webp\" alt=\"Interstate Hotels and Resorts Logo\" class=\"wp-image-2083\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Interstate_Hotels_and_Resorts_Logo.webp 1357w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Interstate_Hotels_and_Resorts_Logo-300x60.webp 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Interstate_Hotels_and_Resorts_Logo-1024x205.webp 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Interstate_Hotels_and_Resorts_Logo-768x154.webp 768w\" sizes=\"auto, (max-width: 1357px) 100vw, 1357px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-review-button review-button\">\n<figure class=\"wp-block-image size-full review-button__image\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"650\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/benugo.jpg\" alt=\"Benugo\" class=\"wp-image-2084\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/benugo.jpg 650w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/benugo-300x300.jpg 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/benugo-150x150.jpg 150w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Attract and retain hospitality talent with a solid onboarding plan with tips from Ennismore, Benugo and Interstate Hotels &amp; Resorts<\/p>\n","protected":false},"author":45,"featured_media":2086,"template":"resources","meta":{"resource_author_photo":{"attachment_id":0,"blog_id":0},"resource_hero_banner":{"attachment_id":0,"blog_id":0},"resource_webinar_contributors":[],"resource_whitepaper_contributors":[],"case_study_logo":0,"case_study_client_summary":"","resource_is_gated":false,"event_date":"","event_time":"","event_location_place":"","event_location_street":"","event_status":"","hubspot_form_id":"","download_cta_label":"Download","video_embed_url":"","_mapal_resource_is_blueprint":false,"_mapal_resource_blueprint_key":"","editor_notices":[],"_mapal_resource_surface_role":"","footnotes":"","_mapal_market_applicability":[],"_mapal_localisation_intent":"","_mapal_localisation_intent_reason":"","_mapal_content_proposal_desired_slug":""},"resource_type":[39],"resource_tag":[],"resource_topic":[],"resource_product":[40],"class_list":["post-2085","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-whitepaper","resource_product-flow-learning"],"yoast_head":"<!-- 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