{"id":2071,"date":"2021-09-14T09:23:37","date_gmt":"2021-09-14T08:23:37","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?post_type=resource&#038;p=2071"},"modified":"2026-08-26T12:54:53","modified_gmt":"2026-08-26T11:54:53","slug":"year-and-gives-espresso-house-better-control","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/resources\/articles\/year-and-gives-espresso-house-better-control\/","title":{"rendered":"Espresso House saves US$890K yearly with data-driven operations"},"content":{"rendered":"\n<section class=\"wp-block-mapal-vertical-section alignfull vertical-section is-layout-flow wp-block-mapal-vertical-section-is-layout-flow\">\n\t\n\t<div class=\"wp-block-cover alignfull is-light vertical-section__container\">\n\t\t<span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-background-color has-background-dim-100 has-background-dim\"><\/span>\n\t\t<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group vertical-section__row is-layout-grid wp-container-core-group-is-layout-79dc550c wp-block-group-is-layout-grid\">\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-group vertical-section__content is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-mapal-content-section content-section wp-block-group mapal-pattern-resource-starter-content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-columns content-section__columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-column wp-block-column--left is-layout-flow wp-block-column-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\">Espresso House is the largest and <strong>fastest-growing coffee chain<\/strong> in the Nordics with over 450 coffee shops in Sweden, Norway, Finland, Denmark, and Germany. They are also really, really good at running a chain. Things get done, results are followed up and measures are taken immediately to rectify deviations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With the help of GetCompliant\u2019s <strong>mobile operations and self-check platform<\/strong> they have managed to grow their business by two-fold, while also achieving time-savings worth US$890 K a year.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Don\u2019t worry about sounding professional. Sound like you. There are over 1.5 billion websites out there, but your story is what\u2019s going to separate this one from the rest. If you read the words back and don\u2019t hear your own voice in your head, that\u2019s a good sign you still have more work to do.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Be clear, be confident and don\u2019t overthink it. The beauty of your story is that it\u2019s going to continue to evolve and your site can evolve with it. Your goal should be to make it feel right for right now. Later will take care of itself. It always does.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Challenge<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fast increase the establishment rate Costly overhead HQ, RM, DM Secure the guest experience<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solution <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Digitize daily operations and self-check One solution used by interns and CEO alike<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Results <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Time savings worth US$890 K\/year<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From 180 shops in Sweden to 440 shops in five countries From US$72M to US$189M turnover<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading is-style-heading-5\"><strong>\u00a0<\/strong><\/h4>\n\n\n\n<h4 class=\"wp-block-heading is-style-heading-5\"><strong>#1 &#8211; Everyone in the service office spends a lot of time in service reality. Everyone. Often.<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Every coffee shop gets a visit by a district manager and a representative from the service office once a month, who together do a &#8220;customer journey&#8221;. The immediate result is astounding; everyone gets to see the reality &#8220;on the floor&#8221; and at the same time, expectations on what should be promised to the guest can be continuously calibrated between shop manager, district manager and service office. This is an unusually good quality hour spent every month.<\/p>\n\n\n\n<h4 class=\"wp-block-heading is-style-heading-5\"><strong>#2 &#8211; Follow-up is for real<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">During the monthly visits, the shops are measured by how well they fulfil Espresso House&#8217;s guest promise. 80% of the measurement points are the same every month, and 20% change depending on the focus area of the month. When the visit is done, everyone in the shop gets results straight away. Take a quick guess whether these results are taken seriously!<\/p>\n\n\n\n<h4 class=\"wp-block-heading is-style-heading-5\"><strong>#3 &#8211; Service needs a central hub \u200a\u2014\u200aeveryone works in the same tool<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Espresso House has high demands on implementation and follow-ups. At the same time, they want to make sure baristas, shop managers and district managers can spend as much time in service and as little time doing admin as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With operational needs in mind, <strong>they have gathered<\/strong> as many as possible of the daily, weekly and monthly <strong>tasks in one digital and mobile tool<\/strong>. When the CEO and the barista use the same tool and can see (almost everything) in real-time &#8211; the distance between the floor and the service office decreases while <strong>control, efficiency and uniformity is achieved<\/strong>.<\/p>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Espresso House is the largest and fastest-growing coffee chain in the Nordics with over 450 coffee shops in Sweden, Norway, Finland, Denmark, and Germany. They are also really, really good at running a chain. Things get done, results are followed up and measures are taken immediately to rectify deviations.<\/p>\n","protected":false},"author":45,"featured_media":2072,"template":"resources","meta":{"resource_author_photo":{"attachment_id":0,"blog_id":0},"resource_webinar_contributors":[],"resource_whitepaper_contributors":[],"case_study_logo":0,"case_study_client_summary":"","resource_is_gated":false,"event_date":"","event_time":"","event_location_place":"","event_location_street":"","event_status":"","hubspot_form_id":"","download_cta_label":"Download","video_embed_url":"","_mapal_resource_is_blueprint":false,"_mapal_resource_blueprint_key":"","editor_notices":[],"footnotes":"","_mapal_market_applicability":[],"_mapal_localisation_intent":"","_mapal_localisation_intent_reason":"","_mapal_content_proposal_desired_slug":""},"resource_type":[14],"resource_tag":[],"resource_topic":[],"resource_product":[43],"class_list":["post-2071","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-articles","resource_product-compliance"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Espresso House saves US$890K yearly with data-driven operations | Hospitality Insights | Mapal UK<\/title>\n<meta name=\"description\" content=\"Espresso House is the largest and fastest-growing coffee chain in the Nordics with over 450 coffee shops in Sweden, Norway, Finland, Denmark, and Germany. 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