{"id":2053,"date":"2021-07-06T10:22:43","date_gmt":"2021-07-06T09:22:43","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?post_type=resource&#038;p=2053"},"modified":"2026-09-08T17:31:26","modified_gmt":"2026-09-08T16:31:26","slug":"espresso-house-savings-with-compliance-by-mapal","status":"publish","type":"resource","link":"https:\/\/mapal-os.com\/en\/sop\/espresso-house-savings-with-compliance-by-mapal\/","title":{"rendered":"Espresso House gains \u20ac875k in time savings with Compliance by Mapal"},"content":{"rendered":"\n<section class=\"wp-block-mapal-vertical-section alignfull vertical-section is-layout-flow wp-block-mapal-vertical-section-is-layout-flow\">\n\t\n\t<div class=\"wp-block-cover alignfull is-light vertical-section__container\">\n\t\t<span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-background-color has-background-dim-100 has-background-dim\"><\/span>\n\t\t<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group vertical-section__row is-layout-grid wp-container-core-group-is-layout-79dc550c wp-block-group-is-layout-grid\">\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-group vertical-section__content is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-mapal-content-section content-section wp-block-group mapal-pattern-resource-starter-content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-columns content-section__columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-column wp-block-column--left is-layout-flow wp-block-column-is-layout-flow\">\n\n<h2 class=\"wp-block-heading is-style-heading-4\">Espresso House gains equivalent of \u20ac875k in time savings with Compliance by Mapal<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"583\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/Espresso_House_Main_image.png\" alt=\"\" class=\"wp-image-2050\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Espresso_House_Main_image.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Espresso_House_Main_image-300x219.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Espresso_House_Main_image-768x560.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">From paper to progress: Espresso House&#8217;s digital transformation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Charles and Elisabet Asker opened their very first Espresso House coffee shop on Kyrkogatan in Lund, back in 1996. <strong>Today, it is a Swedish coffee chain owned by JAB Holdings with over 390 coffee shops and 6000 baristas who serve excellent coffee to more than 100,000 visitors every day.<\/strong> The brand is present in five countries: Sweden, Denmark, Norway, Finland, and Germany.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Espresso House is passionate about coffee, people and the environment, with one simple objective: to provide the best coffee experience for the world\u2019s best guest.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To achieve this, <strong>the company likes to be in control, ensuring they have well-trained staff, quality products and an impeccable, uniform standard of service<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">Paper-based procedures hindered expansion while maintaining standards<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As in all hospitality businesses, <strong>Espresso House needs to perform hundreds of daily procedures and <a href=\"https:\/\/mapal-os.com\/en\/solutions\/compliance\">checklists to comply with both legal and internal regulations<\/a> and standards<\/strong>. These range from properly cleaning coffee machines, temperature checks on fridges, cleaning of sites, kitchens, bakeries and toilets&#8230;the list goes on.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They had always carried out these checks manually, using paper checklists and Excel spreadsheets. This was extremely time consuming, difficult to control and became a real barrier when the company tried to expand. They also needed to ensure their high standards were met in each store as they grew.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Such a <strong>laborious and bureaucratic manual process was also generating high costs for the company<\/strong>. People all across the organisation were burdened with these daily tasks, leaving them less time to concentrate on what was more important: customers.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1210\" height=\"1210\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/Espresso_House_Secondary_Image.jpeg\" alt=\"\" class=\"wp-image-2051\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Espresso_House_Secondary_Image.jpeg 1210w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Espresso_House_Secondary_Image-300x300.jpeg 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Espresso_House_Secondary_Image-1024x1024.jpeg 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Espresso_House_Secondary_Image-150x150.jpeg 150w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/Espresso_House_Secondary_Image-768x768.jpeg 768w\" sizes=\"auto, (max-width: 1210px) 100vw, 1210px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-4\">Streamlining operations, reducing costs and empowering the team<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Espresso House needed to simplify these procedures, so they turned to Compliance by Mapal for a solution.<\/strong> The solution enabled them to digitalise all their routine procedures and standards, making them accessible to employees via mobile, tablet or desktop. The tool is now used by everyone in the organisation, from trainees to the CEO himself.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mapal-os.com\/en\/motivating-employees\/how-to-choose-the-best-hospitality-lms-training-software\">The software enabled the company to streamline regional and central processes<\/a>, providing better visibility and a simple guide for on-site management. The tool enables them to upload instructions about how to do tasks, and any change or improvement in those procedures can be communicated to everyone in just 30 seconds. <strong>With the help of Compliance by Mapal, Espresso House was able to expand from 180 units in Sweden to 390 units across five countries.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Digitalising their food, health and safety checklist procedures has also drastically reduced Espresso House\u2019s paper, printing, and central administration costs. It has also resulted in <strong>efficiency and time savings of an equivalent of around 870,000 euros per year.<\/strong> As employees had more time to dedicate to customers, <strong>sales increased from approximately \u20ac70m to \u20ac186m following the expansion.<\/strong><\/p>\n\n\n\n<article class=\"wp-block-mapal-testimonial-card testimonial-card swiper-slide wp-block-group\">\n\t\n\t<div class=\"wp-block-group testimonial-card__wrapper is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\n\t\t<div class=\"wp-block-group testimonial-card__details-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\n\t\t\t<p class=\"testimonial-card__testimonial-text wp-block-paragraph\">\u201cCompliance is a fast and swift software that helps me ensure all employees know what to do, and how to do it. The meetings and audits feature is invaluable as we do around 500 audit per month. Now, I can do them all centrally, instead of one by one saves us a lot of time and money.\u201d<\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-group testimonial-card__author-details-wrapper is-nowrap is-layout-flex wp-container-core-group-is-layout-c7ebd8d6 wp-block-group-is-layout-flex\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group testimonial-card__author-organization-details-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\t\n\t\t\t\t<p class=\"testimonial-card__author-title wp-block-paragraph\">Henrik S\u00f6nnerqvist \u2013 Operational Excellence Coordinator, Espresso House.<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n<\/article>\n\n\n\n\n\n<h5 class=\"wp-block-heading is-style-heading-5\"><strong>Key results<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Annual time savings to the equivalent of SEK 8.9 million (approx. \u20ac875k)<\/li>\n\n<li>The company successfully expanded from 180 sites in Sweden to 350 in five countries<\/li>\n\n<li>During this time, sales increased from SEK 720 million to 1896 million (\u20ac70m to \u20ac180m)<\/li>\n<\/ul>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Discover how Espresso House managed to digitalise daily checks and operating procedures with the help of our Compliance software.<\/p>\n","protected":false},"author":45,"featured_media":2054,"template":"resources","meta":{"resource_author_photo":{"attachment_id":0,"blog_id":0},"resource_webinar_contributors":[],"resource_whitepaper_contributors":[],"case_study_logo":2052,"case_study_client_summary":"Espresso House needed to move away from paper and Excel lists and digitalise their daily checks and operating procedures. This was crucial to streamlining operations, reducing costs and to help them expand their business while maintaining their high standards for all stores.","resource_is_gated":false,"event_date":"","event_time":"","event_location_place":"","event_location_street":"","event_status":"","hubspot_form_id":"","download_cta_label":"Download","video_embed_url":"","_mapal_resource_is_blueprint":false,"_mapal_resource_blueprint_key":"","editor_notices":[],"footnotes":"","_mapal_market_applicability":[],"_mapal_localisation_intent":"","_mapal_localisation_intent_reason":"","_mapal_content_proposal_desired_slug":""},"resource_type":[13],"resource_tag":[],"resource_topic":[37],"resource_product":[43],"class_list":["post-2053","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-case-study","resource_topic-sop","resource_product-compliance"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Espresso House gains \u20ac875k in time savings with Compliance by Mapal | Hospitality Insights | Mapal UK<\/title>\n<meta name=\"description\" content=\"Discover how Espresso House managed to digitalise daily checks and operating procedures with the help of our Compliance software. 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