{"id":4575,"date":"2024-11-01T10:52:33","date_gmt":"2024-11-01T10:52:33","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?page_id=4575"},"modified":"2026-09-18T08:51:53","modified_gmt":"2026-09-18T07:51:53","slug":"bitesize","status":"publish","type":"page","link":"https:\/\/mapal-os.com\/en\/solutions\/flow-learning-catalogue\/bitesize\/","title":{"rendered":"Bitesize  (Internal use)"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"343\" height=\"61\" viewbox=\"0 0 343 61\" fill=\"none\" class=\"wp-image-4447 wp-block-image__svg\" role=\"img\" aria-label=\"Flow Learning\" focusable=\"false\"><path d=\"M30.2095 0.197737C24.3994 0.198989 18.7129 1.88189 13.8312 5.04483C8.94952 8.20776 5.07965 12.7166 2.68524 18.0312C0.290828 23.3457 -0.526585 29.2407 0.330927 35.0097C1.18844 40.7788 3.68451 46.1773 7.52011 50.5585C7.63125 50.6983 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is-style-heading-3\">Bitesize Content<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Enhance your team\u2019s skills with Flow Learning Content\u2014our custom-created resources that align with and build upon our classic learning suite. Designed to reinforce essential knowledge and introduce fresh insights, these short modules ensure your team is always ready to deliver their best.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-recruitment-retention-amp-onboarding\" class=\"wp-block-heading is-style-heading-4\">Recruitment, Retention &amp; Onboarding<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Career Mapping Your Way to Better Retention<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">How can you get your staff to stick around long term? This video will show you how career mapping can be used to boost retention in your venue.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Competing for Hospitality Talent When Candidates are Scarce<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This MAPAL OS Whitepaper interviews hospitality HR leaders to hear their best practice tips and strategies in finding talent.  PDF<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Conduct Impressive Interviews<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Are your interviews helping you recruit the best talent? Follow the six-step process in this video to ask the right interview questions and maximise your recruitment process.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Excellence in Hospitality Onboarding and Retention<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Recruitment in hospitality has never been harder. This MAPAL OS Whitepaper explores what you can do to retain great talent in the long term.  PDF<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>The Comprehensive Guide to Restaurant Labour Optimisation<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This MAPAL OS Whitepaper provides tips from the best in hospitality on how to optimise your labour strategy.  PDF<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-managing-and-leading-a-team\" class=\"wp-block-heading is-style-heading-4\">Managing and Leading a Team<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Is the Annual Appraisal Dead?<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This Flow Learning by Mapal Whitepaper explores hospitality&#8217;s approach to annual appraisals.  PDF<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Power Up Team Motivation<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Want to level up your team? Discover what drives each team member and find out ways to boost your team\u2019s motivation.  Infographic<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Preparing for Appraisals (Managers)<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">What do you need to prepare for an appraisal? This resource will show you the key things to consider to help you lead a great appraisal.  Infographic<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Successful Leadership in Multi-site Hospitality<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">In this MAPAL OS Whitepaper, we explore a variety of successful approaches to leading multi-site hospitality businesses.  PDF<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Tame Your Time Management<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Follow seven tips to help you cultivate systems, untangle your tasks and tame your time management.  Infographic<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>The Art of Delegation<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Have you mastered the art of delegation? Discover tips to streamline your workload and unleash your team&#8217;s true potential.  Infographic<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Are You a Team Player?<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Exploring the key ways to be a great team player so you can support your colleagues and have a great time at work together.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Become a Better Verbal Communicator<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Becoming a great verbal communicator can be challenging. This animation covers seven top tips, to improve your communication.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Being an Ally<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Phil Hudson-Evans, head of learning and development for Frasers Hospitality, explains what being an ally means.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Using the Right Language<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Thomas Stroppel, head of learning and development at Dishoom, explains the importance of using the right language.  Video<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-marketing-content-creation-amp-socials\" class=\"wp-block-heading is-style-heading-4\">Marketing, Content Creation &amp; Socials<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Conduct Professional Video Interviews<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Interviews are a great way to share personal, credible and engaging content. Find out how with the practical tips in this video.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Film the Perfect Shot<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Want to film great video on a budget? In this video, we\u2019ll show you how to use your smartphone or camera to frame and film the perfect shot.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Light Your Video Right<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Lighting an interview doesn\u2019t have to be difficult or expensive. In this video, we\u2019ll show you how to set up and light your scene.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Record Clear Audio<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Clear audio is essential for great video. In this video, we\u2019ll show you how to set up a microphone and ensure your audio is clear.  Video<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-revenue-amp-finance\" class=\"wp-block-heading is-style-heading-4\">Revenue &amp; Finance<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Hospitality KPIs: Metrics that Matter<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This MAPAL OS Whitepaper focuses on the essential metrics that businesses need to measure to ensure continued success.  PDF<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Revenue Management<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Explore the basics of revenue management, and the results you can expect if you begin managing your revenue more effectively.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>The Three Magic Numbers<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Revenue management depends Turn, Spend per Head and Revpash. Learn about each and what they can tell you about your revenue management.  Video<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-career\" class=\"wp-block-heading is-style-heading-4\">Career<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Five Steps to Boost Your Career<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Is your career moving in the right direction? Use these five steps to make a plan and give your career a boost.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Launch Your Best Brand You<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Want to propel your career, guide your development and feel great about yourself? Follow the four steps to build your BEST personal brand.  Infographic<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Preparing for Appraisals (Staff)<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Want to impress in your appraisal? This resource will show you how to prepare for your next appraisal.  Infographic<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-wellbeing\" class=\"wp-block-heading is-style-heading-4\">Wellbeing<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>10 Ways to Give Yourself a Mental Boost<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">10 tips on hot to give yourself a mental boost, i.e. reaching out to friends\/family, getting enough rest, or exploring a new hobby.  Infographic<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Are You Sitting Comfortably?<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Top tips for creating a great desk space that can help you stay happy and healthy at work.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Employee Wellbeing in Hospitality<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This Flow Learning by Mapal Whitepaper breaks down employee wellbeing into five elements: career, social, financial, mental, and physical.  PDF<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How Can You Tell When Someone Has Been Spiked?<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Get to know the warning signs that may suggest a guest has been spiked, so you know when to take action.  Video<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-customer-service\" class=\"wp-block-heading is-style-heading-4\">Customer Service<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Dealing with Complaints<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Manage guest complaints in five easy steps and choose the correct response to different types of complainers.  Infographic<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Great Guest Experiences<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Listen to hospitality expert James Hacon\u2019s top tips for providing a great hotel experience to your guests.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Is the Customer Always Right?<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Sometimes your guests will come out with dis-criminatory language to you or in front of you. How do you manage this in a polite but assertive way?  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Upselling and Suggestive Selling<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Get founder of the London Cocktail Club JJ Goodman\u2019s top tips for upselling and suggestive selling effectively.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How can I Fix My Coffee?<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Are you making the perfect coffee every time? Not everyone is an experienced barista, so it can be difficult to always get your coffee right.  Infographic<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-health-amp-safety\" class=\"wp-block-heading is-style-heading-4\">Health &amp; Safety<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>The Control of Substances Hazardous to Health (COSHH)<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Hazardous substances are a key workplace risk, but easily managed. Explore how COSHH can help protect you.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Be Safe, Evacuate: How to Respond to a Fire<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">The 4 steps needed to evacuate a venue: Raise the alarm and call for help, Evacuate, Support your guests &amp; Meet at the fire assembly point.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Injuries and Illnesses at Work<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Explore eight common injuries and illnesses and what to do when faced with each at work.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Hand Washing Simulator<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Familiarise yourself with the nine steps of proper hand washing.  Video<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-food-safety-amp-kitchens\" class=\"wp-block-heading is-style-heading-4\">Food Safety &amp; Kitchens<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Science in the Kitchen<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">There is a science to creating tasty food. Get to know how food reacts to cooking and the results you can expect.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Food Poisoning by Bacteria<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Find out how bacteria can cause food poisoning and how to prevent it from happening.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>The 7 Principles of HACCP<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Explore the seven principles of the Hazard Analysis Critical Control Points (HACCP) system, which all food safety procedures must follow.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Tools of the Trade<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Get to know some of the key equipment you may find in your kitchen.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>What are Allergens?<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Get to know the key allergens and how they can affect your customers.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>What is Food Safety?<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Learn what we mean by \u2018food safety\u2019, how it is ensured and why it is so important.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Knife Skills: Boning<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Here, chef Tony shows you the correct technique for deboning a chicken.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Knife Skills: Carving<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Get familiar with the process of carving a ham joint, as demonstrated by chef Tony.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Knife Skills: Filleting<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Chef Tony guides you through the process of filleting a fish.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Knife Skills: Prepping Your Veg<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Find out how to get the most out of your veg with these knife techniques, including everything from paring to mirepoix.  Video<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-sustainability\" class=\"wp-block-heading is-style-heading-4\">Sustainability<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Becoming a More Sustainable Hospitality Business<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This MAPAL OS Whitepaper explores some of the ways in which your business can become more sustainable.  PDF<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Becoming a Sustainability Champion<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Managing Director at the Sustainable Restaurant Association, outlines how the role of sustainability champion can work.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Make Sustainability Pay<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">10 easy steps you can take to make your venue more sustainable.  Infographic<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Managing Food Waste More Effectively<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Managing Director at the Sustainable Restaurant Association, Juliane Caillouette Noble, outlines managing food waste  Video<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 id=\"h-partnership-content\" class=\"wp-block-heading is-style-heading-3\">Partnership Content<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Boost your team\u2019s leadership and management skills with our Bitesize Partnership series. Created by our friends at MindTools, these engaging videos provide practical guidance on leadership and management topics like communication, resilience, and decision-making, helping your team excel in every situation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-strategic-thinking\" class=\"wp-block-heading is-style-heading-4\">Strategic Thinking<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>The Plan &#8211; Do &#8211; Check Process<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Explore how the Plan-Do-Check-Act (PDCA) model, facilitates continuous improvement for hospitality managers.&nbsp;  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Drive Success with Continuous Improvement<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This video introduces continuous improvement as small, steady changes that boost efficiency, slash costs, and raise customer satisfaction.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>The Line Managers Role in Strategy<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Discover a 5-step guide to enhance your leadership skills and turn strategic visions into actionable results.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Manage Change with the McKinsey 7-S Framework<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">The framework identifies seven elements that need to be aligned within an organisation when implementing change.&nbsp;  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Personal SWOT Analysis<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Do you want to unlock your full potential and get the most out of your career? This video explores how to use SWOT Analysis for personal development.&nbsp;  Video<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-developing-others\" class=\"wp-block-heading is-style-heading-4\">Developing Others<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Leaders and Managers as Coaches<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Coaching involves targeted, purposeful conversations that are essential for unlocking potential and fostering development.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>The GROW Model<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Being a great coach is all about asking good, open questions, but how do you make sure these help your coachee reach a solution?  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Coaching Conversations Dos and Don\u2019ts<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Discover how to let the coachee take the lead with open-ended questions that encourage deep reflection.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Give Feedback Effectively<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Discover how to master effective feedback, a crucial skill for team development and performance.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>The CEDAR Feedback Model<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This video shows how the CEDAR model transforms feedback into a constructive, empowering process.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Learning Curves Video<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This video demystifies learning curves, illustrating how they play a crucial role in navigating challenges.&nbsp;  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Better Learning with Cognitive Load Theory<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This video explains how our brains process new information through working memory and how it&#8217;s integrated into long-term memory.  Video<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-managing-and-leading-a-team-0\" class=\"wp-block-heading is-style-heading-4\">Managing and Leading a Team<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Leading Change with Kotter\u2019s 8 Step Model<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Embrace the dynamics of organisational change with John Kotter&#8217;s eight-step process, designed to ensure successful change management.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Resistance to Change<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Follow the team at Acme as they face the challenge of adapting to market developments and new technology amidst employee resistance.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Quick Tips to Motivate Your Team<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Tips on leading by example, maintaining a positive attitude and demonstrating your commitment to excellence.&nbsp;  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Build an Effective Team<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Discover the importance of setting clear goals, assembling the right mix of talent, and providing ongoing development opportunities.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>8 Ways to Manage Team Overload<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This video introduces eight effective strategies for handling workload pressures and fostering a resilient and productive team.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Working with Menopause<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Addressing the importance of not suffering in silence and encouraging open dialogue with healthcare providers, managers, and colleagues.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Maslow\u2019s Hierarchy of Needs<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Explore practical tips for creating an inclusive workplace where every team member feels valued, connected and empowered to grow.  Video&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Resolve Conflict<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Explore 5 key strategies for resolving disagreements, emphasising early intervention, assertiveness, timing, empathy, and active listening.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Delegate Effectively<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This short animation challenges the notion that doing it all yourself is the only way to maintain control.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>7 Tips for Successful Performance Reviews<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">The essential dos and don&#8217;ts that will guide you through creating a positive and productive review experience.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Planning to Address Poor Performance<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Three experienced managers offer practical advice on how to approach the issues promptly and constructively.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Four Core Leadership Theories<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Dive into the essence of leadership through 4 core theory groups, providing insights into the makings of an effective leader.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Six Steps to Ethical Leadership<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Embrace ethical leadership to inspire loyalty and integrity within your team.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>5 Traits of Successful Leaders<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Discover how to harness your confidence, manage emotions effectively, and inspire those around you.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Difficult Conversations Dos and Don\u2019ts<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">These handy dos and don&#8217;ts will help you handle hard situations as painlessly as possible.&nbsp;  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Spot the Signs of Bullying<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Navigate the complexities of identifying and addressing bullying in the workplace with this insightful video.  Video<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-wellness-and-inclusion\" class=\"wp-block-heading is-style-heading-4\">Wellness and Inclusion<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Unconscious Bias<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Discover how Overconfidence, Affinity, Recency, and the Halo Effect biases can cloud judgment.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Neurodiversity in the Workplace<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Explore the concept of neurodiversity and how it enriches the workplace in this enlightening animation.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Encourage Diverse Perspectives<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Embrace the power of diversity in driving innovation and profitability in your workplace.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Achieve the Right Work-Life Balance<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This video offers five key tips to help you restore a better equilibrium in your life.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Relaxation Techniques<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Before stress gets out of control, try the effective relaxation techniques in this video.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Managing Stress in Your Team<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Stress expert Professor Cary Cooper provides invaluable guidance to help you support your team.  Video<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-personal-effectiveness\" class=\"wp-block-heading is-style-heading-4\">Personal Effectiveness<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Develop Personal Accountability<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This video outlines 6 steps to enhance personal accountability, a key trait that fosters trust and respect within teams.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Solving Problems with Cause and Effect Analysis<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Explore a systematic approach to pinpoint the root causes of a problem, enabling you to tackle the core issue directly and efficiently.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Simplex Thinking<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This video explains the eight-step Simplex Process, also known as Simplexity Thinking, a tool for creative and effective problem-solving.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Decision-Making Techniques<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This video introduces a seven-step process to tackle even the most daunting decisions.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>7 Step Guide to Good Decision-making<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Delve into the seven steps to making effective decisions, which you can use in any situation.&nbsp;  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>A Guide to Great Goal Setting<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This animation delves into the goal-setting process, presenting five simple steps based on the SMART framework.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Six Time Management Dos and Don\u2019ts<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This video is your key to reclaiming time and making it count.  Video&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Jo Caulfield on How to Engage an Audience<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Jo Caulfield, renowned actress, author, and comedian, shares insider tips on mastering the art of engagement.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Seven Ways to Improve Your Memory<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">&nbsp;This video will introduce you to seven practical ways to improve your memory.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Adapting Your Communication Style<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This video shows you how to get your messages across to create stronger working relationships.&nbsp;  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Top Tips for Better Business Writing<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">The art of compelling business writing with the authors of &#8216;Room 121: A Masterclass in Writing and Communication in Business&#8217;.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Top Tips for Negotiating<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Be empowered to negotiate more effectively and secure the results you deserve.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>An Overview of Creativity<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Dive into the nature of creativity, aiming to unlock the potential within every individual and team.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>4 Ways to Build Self Confidence<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Tips to help you overcome low self-confidence and shows you how it\u2019s a skill that can be learned.  Video<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-other\" class=\"wp-block-heading is-style-heading-4\">Other<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Customer Service Parables<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Uncover the magic of customer service with five remarkable stories that prove anything is possible when businesses truly listen.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Deal with Rude Customers<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Explore the art of handling challenging customers with grace in this engaging animation.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Everyday Cybersecurity<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Explore the crucial role you play in cybersecurity at work with this insightful animation.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Project Management for Non-Project Managers<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Unlock the essentials of project management and its significance in leadership development.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Agile Project Management Essentials<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Explore the dynamic world of Agile project management, a methodology that champions the mantra &#8220;Make mistakes faster.&#8221;  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>The 7 Key Phases of Project Management<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Explore seven key phases of project management, regardless of your experience.  Video<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 id=\"h-curated-content\" class=\"wp-block-heading is-style-heading-3\">Curated Content<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Explore our Curated collection, featuring exceptional content endorsed by us and created by industry leaders in hospitality and business. These handpicked resources complement our own, giving your team access to a diverse range of learning opportunities to grow and thrive.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-managing-and-leading-a-team-1\" class=\"wp-block-heading is-style-heading-4\">Managing and Leading a Team<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Six Qualities to Look for in Employees<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">New York City restaurateur, Danny Meyer, reveals the six qualities that hospitality staff should have to ensure a great culture and customer service.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Seven Strategies to be a Situational Leader<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Jim Sullivan, author and speaker, gives seven strategies to help you adapt to leadership challenges and be an effective situational leader  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Conduct Pre-Shift Meetings<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Jim Sullivan, author and speaker, explains how to lead energetic and focused pre-shift meetings.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Conduct Post-Shift Meetings<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Jim Sullivan, author and speaker, explains how to conduct post-shift meetings that connect with every team member.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Intentional and Impactful Leadership<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This podcast explores the importance of self-leadership, the power of not being busy for the sake of it, going slow to go fast, and the IEP Method\u00ae.  Podcast<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Teaching Skills, Not Techniques<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Will Beckett, founder of British steakhouse and cocktail bar Hawksmoor, talks to Hospitality Mavericks about how the business prioritises its staff.  Podcast<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Characteristics of an Effective Team<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Professor Alex Bryan gives his insights into the eight characteristics of an effective team, based on a 1989 study by Carl Larson and Frank LaFasto.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Forming, Storming, Norming, and Performing<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This article breaks down each stage, shows you how to do the right thing at the right time to develop your team to high performance.&nbsp;  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Eight Common Team Challenges and How To Solve Them<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This article looks at the most common challenges teams face and gives practical tips for overcoming them.&nbsp;  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Eight Essential Leadership Communication Skills<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This article presents eight communication skills and outlines how you can use them.&nbsp;  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Essential Leadership Skills for New Restaurant Managers<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This article outlines the leadership skills to develop when running a restaurant.&nbsp;&nbsp;  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>The \u201cManager-Report\u201d Relationship in Five Words.<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Michael Schindler gives his insights into a successful &#8220;Manager-Report&#8221; relationship.&nbsp;  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Check for Understanding<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Karin Hurt, a former leadership executive and a current leadership speaker, breaks down the concept of &#8216;check for understanding&#8217;.&nbsp;  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Make Meetings Shorter (for Real)<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">In this article, Omar L. Gallaga shares time-saving strategies for in-person and virtual meetings.  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Build a Successful Team<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Adam Bryant summarises business leaders&#8217; insights and presents ways that you can create a plan and use shared goals to foster a strong sense of teamwork.  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Discuss Poor Performance with Your Employee<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Laura Pavin and Brooke Vuckovic, lead us through how to have tough the conversations.  Podcast<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-developing-others-0\" class=\"wp-block-heading is-style-heading-4\">Developing Others<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>The Secret to Giving Great Feedback<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Cognitive psychologist LeeAnn Renninger provides specific examples on the benefits of providing high quality feedback.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>What is Active Listening?<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Active listening can improve your communication, learn how to practise active listening and how to encourage it in others.  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>The Importance of Empathy in the Workplace<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This article from the Center for Creative Leadership explores why empathy matters for a successful leader.  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Give Better Feedback: Using the SBI Model for Success<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This article outlines the SBI model, which provides a non-threatening and specific structure for the feedback giver.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Active Listening: Hear What People are Really Saying<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This article outlines how \u2018active listening\u2019 helps you to hear what others are saying and not what you think they are saying.  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Improve Consistency<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Using check-lists will help you and your team to set up shifts consistently and make sure all tasks are com-pleted.  Podcast<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Give Constructive Feedback<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Gerald Ainomugisha at 6Q gives tips and examples to help ensure your feedback is constructive and effective.  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Hospitality Thinking &#8211; Three Coaching Tips for Hospitality Leaders<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Riku Penttinen CEO of hospitality brand, Outpost, shares his tips for leaders in hospitality.  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>5 Examples of How to Provide Employee Feedback For Managers<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Kellie Wong gives solutions to help support creating a culture of feedback.  Video<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-personal-effectiveness-0\" class=\"wp-block-heading is-style-heading-4\">Personal Effectiveness<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How Not to Take Things Personally<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Frederik Imbo explains why we take things personally, and gives strategies to help us be happier and not to take everything to heart.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>The Inversion Principle for Decision-Making<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Optimise your decision-making when faced with new ideas or processes by using the inversion principle.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>What Baby Boomers Can Learn from Millennials at Work \u2013 and Vice Versa<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">How diversity helps make companies stronger and urges different generations to learn from each other.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Achieve the Right Work-Life Balance<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Wes Adams offers four ways to leverage feedback as a tool to improve, rather than strain, relationships.  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Resilience in the Workplace: How to Be Resilient at Work<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Heather Craig, provisional psychologist, explores resilience and offers tips to help you develop your resilience skills.  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Turn Feedback into Something You Can Act On<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This article by Russ Laraway at Radical Candor will show you how to turn feedback into something you can act on.  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Improve Communication Skills in the Hospitality Industry<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Frank Giannotti explores the value of communication skills in the hospitality industry.  Article<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-wellbeing-0\" class=\"wp-block-heading is-style-heading-4\">Wellbeing<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Five Steps to Wellbeing<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This animation guides you through five steps to improve your wellbeing.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Why Mindfulness Is a Superpower<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Practicing mindfulness is one of the single most powerful things you can do for your wellbeing. Learn why in this short animation.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Five Minute Mindful Breathing<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Take a five minute break to de-stress by following along with this mindfulness breathing exercise.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Mental Health in Hospitality \u2013 #timetotalk<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Sat Bains describes how sharing experiences, knowing you are not alone and identifying support channels is vital.  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Mindful Breathing Exercise<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Want to know what mindfulness is and how it works? Follow along with this short video to start practising mindfulness.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Worker Mental Health is the Vital Health-and-Safety Practice Often Overlooked<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">How can employers can prevent burnout, ease stress and ultimately improve hospitality.  Podcast<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Three Secrets of Resilient People<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Dr Lucy Hone discusses how to develop resilience, focusing on her professional experience and the personal loss of her daughter.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>The 2023 Guide to Hospitality Worker Wellbeing<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">What affects the wellbeing of hospitality teams and presents strategies to help you support them.  Article<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-customer-service-0\" class=\"wp-block-heading is-style-heading-4\">Customer Service<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>A Hotel is Just a Building \u2013 Putting People First<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Gabriel Stulman shows how innovative leadership can help drive employee engagement.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Hospitality Intervention \u2014 How to Provide an Incredible Hospitality Experience<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Bobby Stuckey illustrates the difference between service and hospitality.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Service isn&#8217;t the Same as Hospitality<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Anna Dolce leverages her hospitality background to coach celebrities, athletes and entrepreneurs in great hospitality.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Deal with Difficult People<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Jay Johnson describes different types of people in the workplace and how we can improve interactions with them.&nbsp;&nbsp;  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How Can Coffee Shops Handle a Busy Rush?<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Neil Soque, shares insights in this article that will help you to manage busy times, reduce team stress levels and maximise sales.  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Ten Tips To Immediately Improve Service<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Adam Knight, breaks down the top ten easy ways to take the service you and your staff offer to the next level.  Podcast<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Twelve Phrases That Will Help You Resolve Any Conflict<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This article by executive leadership coach Lolly Daskal has 12 phrases that you can use to manage and resolve conflicts.  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>What Guests Really Want: A Better Hospitality Experience<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Ensuring guests feel welcome and have the information they need as soon as possible is vital for the five-star experience.  Podcast<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Upgrade Your Customer Service to a First-Class Experience<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Shep Hyken, reflects on how a customer service experience resulted in an amazing testimonial.  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Six Tips for Leading Through Conflict<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Identifying 3 behaviours and 6 tips, you can succeed in managing conflict.  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>10+ Brilliant Ideas to Enhance Your Guest Experience<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This blog shows you 14 ways to up your game and provide an out-of-this-world guest experience.  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>7 Tips for Enhancing Guest Experiences and Fostering a Positive Hotel Culture<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Brendan McCoy, discusses exceptional service and create memorable guest experiences.  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Navigate Workplace Conflict &#8211; 3 Powerful Phrases to Foster Better Connection<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This article offers effective ways to navigate workplace conflict.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Deal with a Chronic Complainer<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This article guides you through how to handle those who have cause for complaint and turn a negative into a positive.  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Sometimes Customers Are Just Having a Bad Day<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">In this article, customer service and experience expert Shep Hyken explores the positives in some hospitality truths.  Article<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-sustainability-0\" class=\"wp-block-heading is-style-heading-4\">Sustainability<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Good Fish Sustainability Guide<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">The Good Fish Guide gives practical suggestions to help you make sustainable choices.  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Sustainable Menu Planning<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This is a comprehensive guide that includes a selection of options for restaurants to consider when menu planning.  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Three Ways to Sustainable Bartending<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Watch this video by Taste Buds (fea-turing Lorenzo Antonori) for three achievable ways to make tasty cocktails with a lower carbon foot-print.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Sustainability Tips and Eco Inspiration<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Amy Northcott gets sustainability tips from top chefs on upcycling food scraps, working with local suppliers and repurposing ingredients.  Podcast<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Food Waste Management Strategies, With Dr. Carlos Martin-Rios<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Carlos Martin-Rios and Julneth Rogenhoger present an innovative solution to food waste management.  Podcast<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-food-and-beverage\" class=\"wp-block-heading is-style-heading-4\">Food and Beverage<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Level Up Your French Press<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Improve your French Press by watching this short video by Jody Heltzel from Blue Bottle Coffee Concepts.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Build a Cocktail<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Comparing the components of a cocktail to an engine, Popular Mechanics walks through how to make a great drink, every time.  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Interpreting Wine \u2013 Champagne\/Sparkling Tasting<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Explore grape varieties, growing practices, aromas, flavours and vintage vs non-vintage.  Podcast<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Decant and Serve Decanted Wine<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This video shows the ideal way to decant and then serve wine.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Pour \u2013 Bartending Techniques<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">The Diageo Bar Academy show you how to do the perfect pour using a jigger (spirit measure).  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Serve Red Wine<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This video shows the ideal way to serve red wine.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Stir \u2013 Bartending Techniques<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">The Diageo Bar Academy show you how to create and stir your cocktails to perfection.  Video<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-kitchen\" class=\"wp-block-heading is-style-heading-4\">Kitchen<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Leadership Decisions in the Kitchen<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Josh Sharkey from Meez, shares what he learnt from starting and scaling his company, and how cultures are changing in kitchens.  Podcast<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Making Better Menus<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">In this podcast, Claire Scullion, The Menu Scientist, advises how to make better menus and why it is important to think of, or even ask, the customer.  Podcast<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Poach Eggs<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Tom Kerridge, an English Michelin-starred chef, shows a simple but effective way to poach eggs in this short video.  Video<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Peel Garlic<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Tom Kerridge, an English Michelin-starred chef, shows a simple but effective method for peeling garlic in this short video.  Video<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<h2 id=\"h-other-0\" class=\"wp-block-heading is-style-heading-4\">Other<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-mapal-cards-slider cards-slider wp-block-group\">\n<div class=\"wp-block-group swiper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group swiper-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How to Deal With Negative Comments on Social Media<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Explore ways you can successfully deal with the negative comments that arise online.  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>How the Hospitality Industry Can Be Digitally Bolder<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">Ricky Bichel, offers a view that there will be no escaping the new tech-enabled normal in 2023.  Article<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Ask for Angela \u2013 Team Member Workbook<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This workbook will help you gain confidence to intervene and support a vulnerable person.  PDF<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mapal-card card wp-block-group swiper-slide\">\n<div class=\"wp-block-group card__wrapper is-style-card is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4ade4dd8 wp-block-group-is-layout-constrained\">\n<p class=\"card__title is-style-heading-5 wp-block-paragraph\"><strong>Ask for Angela &#8211; Manager Workbook<\/strong><\/p>\n\n\n\n<p class=\"card__text has-text-md-font-size wp-block-paragraph\">This workbook will help you learn how to develop a venue specific response to supporting vulnerable people.  PDF<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cards-slider-nav is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cards-slider-button-prev\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Previous<\/button><\/div>\n\n\n<div class=\"wp-block-button cards-slider-button-next\"><button type=\"button\" class=\"wp-block-button__link wp-element-button\">Next<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Bitesize Content Enhance your team\u2019s skills with Flow Learning Content\u2014our custom-created resources that align with and build upon our classic learning suite. Designed to reinforce essential knowledge and introduce fresh insights, these short modules ensure your team is always ready to deliver their best. Recruitment, Retention &amp; Onboarding Managing and Leading a Team Marketing, Content 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